Supervisory Development Skills (2 Days)

Objectives 

The Supervisory Development Skills course is designed to equip participants with the essential knowledge and skills to excel in their roles as supervisors. Through a combination of theoretical concepts, practical exercises, and case studies, participants will develop the necessary competencies to effectively lead teams, manage performance, communicate effectively, and handle common supervisory challenges.

Target Audience 

Supervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.

Learning Outcomes

By the end of the course, participants will be able to:

• Define the supervisor’s three roles and his/her related competencies for optimal performance
• Apply the essential supervisory functions that are key for the success of the team
• Use powerful communication skills in order to maintain trust and boost cooperation
• Implement effective coaching/mentoring techniques to help the team progress and grow
• Apply effective time management techniques to increase the productivity of the team 

Course Outline

MODULE 1: GAIN THE MINDSET

Understand & Explore

• Their role as a Supervisor
• Difference between management and leadership
• How to balance both sets of skills?
• Your Journey: – From a team member to a team leader
• Competencies of a supervisor
• Understand the tools for practical leadership skills to apply to work situations and challenges

MODULE 2: MANAGING PEOPLE

• Managing the expectations
• Managing team members
• Managing peers
• Managing your managers

MODULE 3: TIME – MANAGEMENT

• How to manage time?
• Prioritizing the To-Do List
• Delegating work

MODULE 4: COMMUNICATION

• Evaluate self in communication abilities
• Develop communication- oral and written
• Evaluate your natural Listening skills
• Acquire active listening skills
• Asking effective questions
• Understand how to communicate during meetings
• Being assertive

MODULE 5: RECOGNISING THE ACHIEVEMENTS

Understand

• the relevance of recognizing the team members for their effort
• strategies for recognizing the team members

MODULE 6: TEAMWORK

• Understand team dynamics
• 5-step model of team-development
• Characteristics of a highly effective team
• Examine how to enhance the value and effectiveness of your team
• Identify opportunities for improving self and the team
• Create action- plan for applying the concepts and skills

MODULE 7: DELEGATION & ACCOUNTABILITY

• Importance of delegation and accountability
• Assess your current delegation and accountability strengths and areas for improvement
• Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability

MODULE 8: BUILDING TRUST

• Importance of trust to build productive relationships and achieving business results
• Identify the behaviours and actions that make and break trust
• How to rebuild lost or damaged trust?
• Create action plans and strategies for sustainability

MODULE 9: CONFLICT MANAGEMENT

• Develop awareness about your approach to managing differences at the workplace
• Explore root cause of differences and conflict
• Understand the distinctive approaches to managing differences and conflict

MODULE 10: STRESS MANAGEMENT

• Identify situations and factors which lead to stress
• Understand how to handle high-pressure situations
• Explore possible outcomes when stress management techniques are employed
  

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