Training Directory

UOA Academy’s Training Directory 2023 

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List of Trainings

  1. Creating a Powerful and Positive Team Culture
  2. Mobilizing Skills for New Leaders
    Building Resilience to Boost Productivity at Your Workplace
  3. Embrace Changes & Transform Your Performance
  4. Developing & Embracing Growth Mindset
  5. Becoming a Person of Influence
  6. Delegation: The Art of Delegating Effectively
  7. Turbocharge Your Performance in Decision Making
  8. Personal Mastery & Self Leadership
  9. Building Effective Communication
  10. Leadership & Coaching Skills
  11. People & Performance Management
  12. Business Acumen for Emerging Leaders
  13. Strategic & Analytical Thinking Skills for Emerging Leaders
  14. Managing Superior’s Expectations
  15. Translating Strategic Plans into Desirable Results
  16. Managing Multiple Tasks and Work Priorities
  17. Managing for Performance – Communication, Delegation & Coaching
  18. Line Leaders in Action – A Program for First-Time Leaders
  19. Attitude For Altitude: Supercharging Leaders
  20. EQ Management for Successful Leadership
  21. Achieving Leadership Excellence & Stress Handling
  22. Coaching and Counselling Skills in Handling Difficult People
  23. Empower Yourself! Enriching Responsibility and Commitment
  24. Business Succession Planning
  25. Leading Through World of Uncertainty
  26. Mindset Transformation for Managers & Leaders using NLP
  27. Do It with Your Heart! – Techniques To Delight Your Customers
  28. Motivating Your Workforce
  29. Speak and Write Confidently with Better English
  30. Productivity Strategy: 6 Keys to Corporate Leadership Success
  31. Work Life Integration
  32. Efficient Time & Multitasking Management skills
  33. Inside Out Secrets of Charismatic Communication
  34. Professional Image and Business Etiquette
  35. Efficient Time & Multitasking Management skills
  36. Essential Communication Skills in a Corporate World
  37. How to Master Public Speaking & Presentation
  38. Writing Clear & Effective Emails
  39. Changing Mindset for Service Excellence
  40. Business Phone Etiquette
  41. Handling Customer Complaints
  42. 3E’s (Effective, Entertaining & Engaging) Presentation Skills
  43. Synergy: Electrifying Team Work!
  44. The Future Leadership: Building Today’s Leaders for Tomorrow’s World
  45. Emotional Intelligence: Embracing Emotions to be at your Natural Best
  46. NLP for Managers: Negotiations & Effective Methods to Influence Others
  47. Speak up! Facing Difficult People and Conversation Confidently
  48. NXGN Administrative Excellence
  49. Negotiating & Overcoming Objections
  50. Conflict Resolution: Getting Along in the Workplace
  51. Speak and Write Confidently with Better English
  52. Generation Gap: Closing the Generation in the Workplace
  53. Essential Skills for Communication Success in a Corporate World
  54. Writing Professional Emails with In-Depth Understanding on Email Protocol & Email Etiquette
  55. Finance for non-Finance
  56. Inside Out Secrets of Charismatic Communication
  57. Learn.Educate.Train (LET) – Train the Trainer of Tomorrow
  58. Succession Planning: Prepare Your Next Generation
  59. The Prevention & Handling Sexual Harassment in the Work Place
  60. Effective Behavioural Interviewing and Recruiting Skills
  61. Managing Performance, Disciplinary & Misconduct + Domestic Inquiry
  62. Employment Law & Industrial Relations Masterclass
  63. HR for non-HR-Managers
  64. Mastering Payroll Administration
  65. Compensation Analysis and Salary Structure
  66. Managing Performance of Others
  67. Costing Essentials for Corporate Executives & Managers
Safety and Security
  1. Occupational Safety & Health Management for Hospitality
  2. Safety Awareness for Housekeeping Associates
  3. Understanding Body Language for Enhanced Service Competencies at Hotel
  4. Crisis Management for Hotels
  5. Critical Interviewing & Deception Detection
Food & Beverage
  1. Food Safety Management System in Food Industry
  2. Fine Dining
  3. Food & Beverage Management
  4. Food & Beverage Ramadhan Marketing Plan
  5. Food and Beverage Cost Control
  6. Food and Beverage Service Skills
  7. Food Safety Management System – Basics in establishing the trend
  8. Hazard Analysis Critical Control Point (HACCP)
Front Office
  1. Be A Great Host
  2. Empathy Greatest of All
  3. Handling Online Review
  4. Turning Complaints to Compliments
  5. I Am the Guest Service Experience
  6. Customer Service Excellence
  7. Customer Service in Housekeeping
  8. The Excellent Hospitality Services
  9. Service Excellence
Sales & Marketing
  1. Client Management Through Creative Selling
  2. Account Management & Client Retention
  3. OTA Control & Maximizing Sales Results
  4. MLPD – Marketing Leadership Development Program
  5. Negotiating & Overcoming Objections
  6. Professional Upselling for Food Service
Human Resource
  1. Conducting Effective Interview
  2. Domestic Inquiry
  3. Managing Difficult Employee
  4. Managing Employee Discipline and Performance
  5. Behavioural Interview Technique
  6. Performance Monitoring
Finance
  1. Managing Finance – Process
  2. Contract and Procurement
  3. Finance for Non-Finance Executive/Manager
Audit
  1. Halal Internal Auditing
  2. Income Audit
Communication
  1. Hospitality English
  2. Effective Communication at Work for Hoteliers
  3. Concept of Communication
Management and Leadership
  1. KAIZEN 5S Best in Class
  2. Coaching & Mentoring
  3. Managing Time Effectively
  4. Leadership Principles and Applications
  5. Management and Leadership in The Hospitality Industry
  6. Managing People for Greater Productivity
  7. Strategic Planning & Management for Department Head
  8. Supervisor The Linkin Pin
  9. The Art of Managing People
  10. The Professional Supervisor
  11. Revenue Management
  12. Effective Public Area Management
  13. Floral Designing & Arrangement Management
  14. Hospitality Leadership and Supervision
  15. Housekeeping Operations and Management
  16. Housekeeping Supervisory Skills
  17. Integrated Pest Management & Control
  18. Laundry & Linen Room Operations and Management
  1. Environmental, Sustainability, Governance (ESG) 2023 Onwards
  2. Net Zero & GHG Emissions
  3. ESG Risk Assessment
  4. Sustainable Development Goals (SDGs)
  5. Analysing Data with Power BI
  6. Project Management Essentials
  7. Change Management: Managing Change & How to deal with it?
  8. Autocad Essentials
  9. Crisis Management and Business Continuity Plan
  10. Environmental Management System
  11. Online Safety & Cyber Security
  12. Fire Life Safety Requirement and Equipment readiness
  13. Uncompromising Security Standards
  14. Fundamentals of fire Protection Systems
  15. Risk Assessment, Evaluation and Control Measure
  1. Artificial Intelligence and Its Applications
  2. Digital Transformation: Adapt & Embrace
  3. Digital Transformation: Strategic Planning
  4. Digital Transformation: Execution
  5. Digital Marketing & social media(s) – Developing Tomorrow’s Marketers
  6. Analysing Data with Power BI
  7. Microsoft Excel: Basic
  8. Microsoft Excel: Intermediate
  9. Microsoft Excel: Advance
  10. Microsoft Power Point: Basic
  11. Microsoft Power Point: Intermediate
  12. Microsoft Power Point: Advance
  13. Technique on your Way to Microsoft Word Report Excellence
  14. Autocad Essentials
  1. Anxiety, Depression & Stress Management
  2. Elderly Care Management
  3. Introductory to Palliative Care Management
  4. Behavioural Healthcare
  5. Dementia Care
  6. Nutrition & Dieting
  7. Physical Exercise
  8. Hydration
  9. Building Corporate Wellness Program

Our aim is to nurture future leaders, enhance skills, and provide vocational and technical education to every talent as we believe education is for everyone

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59200 Kuala Lumpur

Tel: 6019 225 0942 / 6016 472 2161 / 6016 241 3517

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