Negotiating & Overcoming Objections (2 Days)

Objectives 

The Negotiating & Overcoming Objections training program aims to provide participants with a comprehensive understanding of negotiation and objection handling techniques, which are essential for individuals who want to enhance their negotiation skills in different settings, including sales, business, and personal interactions. The training program covers a range of topics, starting with the negotiation process and the different stages involved. Participants will learn how to prepare for a negotiation, how to open the negotiation, how to bargain, and how to close the negotiation effectively. They will also learn how to assess their own negotiation style and the negotiation styles of others, which will help them to adapt their negotiation approach accordingly.

Target Audience 

Anyone who wants to enhance their negotiation and objection handling skills, including sales professionals, business executives, managers, entrepreneurs, and individuals who negotiate with others in personal or professional settings.

Learning Outcomes

• Understand the negotiation process and its key components
• Identify objections and develop strategies to overcome them effectively
• Use persuasive communication skills to build trust and rapport with stakeholders
• Develop creative solutions to meet the needs of both parties
• Achieve desired outcomes while maintaining positive relationships with stakeholders

Course Outlines

Day 1:

Module 1: Introduction to Negotiation

• What is negotiation?
• Key components of negotiation
• Understanding the negotiation process

Module 2: Preparing for Negotiation

• Gathering information and setting objectives
• Assessing the other party’s needs and interests
• Planning communication strategies

Module 3: Overcoming Objections

• Types of objections
• Strategies for addressing objections
• Handling difficult objections

Module 4: Communication Skills for Negotiation

• Active listening techniques
• Asking effective questions
• Building rapport and trust

Day 2:

Module 5: Creative Solutions

• Developing options for mutual gain
• Identifying areas of common interest
• Evaluating potential solutions

Module 6: High-pressure Negotiation Situations

• Managing emotions
• Dealing with difficult people
• Handling cultural differences

Module 7: Negotiation Ethics and Professionalism

• Maintaining integrity in negotiations
• Avoiding unethical practices
• Building long-term relationships with stakeholders

Module 8: Practicing Negotiation Skills

• Role-playing negotiation scenarios
• Receiving feedback and coaching from trainers and peers

PRICING:

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.