Objectives
Strategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive, service-driven, and culturally diverse environment. Participants will gain the skills to lead teams effectively, align operational excellence with business strategy, and respond to industry challenges within the Malaysian hospitality context.
Target Audience
This programme is designed for:
- Hotel and resort managers
- Department heads and supervisors
- F&B managers and outlet leaders
- Hospitality executives and team leaders
- Tourism and service industry professionals
Learning Outcomes
By the end of this programme, participants will be able to:
- Understand strategic leadership concepts in the hospitality industry
- Apply leadership styles suitable for service-oriented environments
- Align business goals with operational and people strategies
- Lead diverse and multicultural teams effectively
- Enhance guest experience through strategic decision-making
- Manage change and uncertainty within the hospitality sector
- Develop future-ready leaders and high-performing teams
- Apply ethical and sustainable leadership practices in Malaysia
Course Outlines:
Day 1: Strategic Leadership Foundations in Hospitality
Module 1: Strategic Leadership in the Malaysian Hospitality Landscape
- Overview of Malaysia’s hospitality and tourism industry
- Current trends, challenges, and opportunities
- The role of leaders in driving competitiveness and service excellence
- Strategic leadership vs operational management
- Leadership expectations in Malaysian hospitality organisations
Module 2: Leadership Styles for Service Excellence
- Understanding leadership styles (transformational, situational, servant leadership)
- Leadership behaviours that influence guest satisfaction
- Adapting leadership styles for different departments (front office, F&B, housekeeping)
- Leading by example in high-contact service environments
- Case discussion: leadership impact on service quality
Module 3: Strategic Thinking & Decision-Making in Hospitality
- Strategic thinking skills for hospitality leaders
- Aligning daily operations with long-term business goals
- Data-driven decision-making (occupancy, revenue, customer feedback)
- Balancing cost control and service quality
- Practical exercises: scenario-based decision-making
Module 4: Leading Multicultural & Multigenerational Teams
- Managing workforce diversity in Malaysian hospitality
- Cross-cultural communication and leadership sensitivity
- Leading Gen Z, Millennials, and senior employees
- Handling conflicts and communication gaps
- Building teamwork and engagement in service teams
Day 2: People, Performance & Sustainable Leadership
Module 5: Strategic Talent Management & Workforce Development
- Talent challenges in the hospitality industry
- Developing and retaining high-potential employees
- Coaching, mentoring, and on-the-job leadership development
- Succession planning for key operational roles
- Creating a learning culture in hospitality organisations
Module 6: Change Leadership & Crisis Management
- Leading through change in a dynamic hospitality environment
- Managing operational disruptions and service recovery
- Crisis leadership (staff shortages, guest complaints, emergencies)
- Building resilience and adaptability in teams
- Lessons learned from post-pandemic hospitality recovery
Module 7: Ethical Leadership, Governance & Sustainability
- Ethical leadership in hospitality operations
- Compliance with Malaysian labour laws and regulations
- Promoting integrity, accountability, and fairness
- Sustainability practices in hospitality (ESG, green hotels)
- Responsible leadership and corporate reputation
Module 8: Strategic Action Planning & Leadership Impact
- Translating leadership insights into workplace action
- Developing a personal strategic leadership plan
- Aligning leadership actions with organisational goals
- Measuring leadership effectiveness and team performance
- Commitment to continuous leadership improvement
PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST
To inquire about pricing for our training, please contact us for a quote.
Kindly scan or click on the link below for your.
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
Suite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,
Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517
Email: register@uoa-academy.com
Click Here for Registration & Further Details!
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
