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DTSTART;VALUE=DATE:20260519
DTEND;VALUE=DATE:20260521
DTSTAMP:20260423T194316
CREATED:20260112T033709Z
LAST-MODIFIED:20260112T053936Z
UID:50606-1779148800-1779321599@uoa-academy.com
SUMMARY:Strategic Leadership in Hospitality  (2 Days)
DESCRIPTION:Objectives  \nStrategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive\, service-driven\, and culturally diverse environment. Participants will gain the skills to lead teams effectively\, align operational excellence with business strategy\, and respond to industry challenges within the Malaysian hospitality context.  \nTarget Audience  \nThis programme is designed for:  \n\n Hotel and resort managers \n Department heads and supervisors \n F&B managers and outlet leaders \n Hospitality executives and team leaders \n Tourism and service industry professionals \n\nLearning Outcomes  \nBy the end of this programme\, participants will be able to:  \n\n Understand strategic leadership concepts in the hospitality industry\nApply leadership styles suitable for service-oriented environments \n Align business goals with operational and people strategies \n Lead diverse and multicultural teams effectively \n Enhance guest experience through strategic decision-making \n Manage change and uncertainty within the hospitality sector \n Develop future-ready leaders and high-performing teams \n Apply ethical and sustainable leadership practices in Malaysia \n\nCourse Outlines:  \nDay 1: Strategic Leadership Foundations in Hospitality  \nModule 1: Strategic Leadership in the Malaysian Hospitality Landscape  \n\n Overview of Malaysia’s hospitality and tourism industry \n Current trends\, challenges\, and opportunities \n The role of leaders in driving competitiveness and service excellence\nStrategic leadership vs operational management \n Leadership expectations in Malaysian hospitality organisations \n\nModule 2: Leadership Styles for Service Excellence  \n\n Understanding leadership styles (transformational\, situational\, servant leadership) \nLeadership behaviours that influence guest satisfaction \n Adapting leadership styles for different departments (front office\, F&B\, housekeeping) \nLeading by example in high-contact service environments \n Case discussion: leadership impact on service quality \n\nModule 3: Strategic Thinking & Decision-Making in Hospitality  \n\n Strategic thinking skills for hospitality leaders \n Aligning daily operations with long-term business goals \n Data-driven decision-making (occupancy\, revenue\, customer feedback) \nBalancing cost control and service quality \n Practical exercises: scenario-based decision-making \n\nModule 4: Leading Multicultural & Multigenerational Teams  \n\n Managing workforce diversity in Malaysian hospitality \n Cross-cultural communication and leadership sensitivity \n Leading Gen Z\, Millennials\, and senior employees \n Handling conflicts and communication gaps \n Building teamwork and engagement in service teams \n\nDay 2: People\, Performance & Sustainable Leadership  \nModule 5: Strategic Talent Management & Workforce Development  \n\n Talent challenges in the hospitality industry \n Developing and retaining high-potential employees \n Coaching\, mentoring\, and on-the-job leadership development\nSuccession planning for key operational roles \n Creating a learning culture in hospitality organisations\n\nModule 6: Change Leadership & Crisis Management  \n\n Leading through change in a dynamic hospitality environment \nManaging operational disruptions and service recovery \nCrisis leadership (staff shortages\, guest complaints\, emergencies) \nBuilding resilience and adaptability in teams \n Lessons learned from post-pandemic hospitality recovery \n\nModule 7: Ethical Leadership\, Governance & Sustainability  \n\n Ethical leadership in hospitality operations \n Compliance with Malaysian labour laws and regulations \nPromoting integrity\, accountability\, and fairness \n Sustainability practices in hospitality (ESG\, green hotels) \nResponsible leadership and corporate reputation \n\nModule 8: Strategic Action Planning & Leadership Impact  \n\n Translating leadership insights into workplace action \nDeveloping a personal strategic leadership plan \n Aligning leadership actions with organisational goals \nMeasuring leadership effectiveness and team performance \nCommitment to continuous leadership improvement \n\nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/strategic-leadership-in-hospitality-2-day-management-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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