Professional Email Etiquette, Writing Skills & Office

Objectives 

Effective workplace communication is essential for professionalism, efficiency, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails, written correspondence, and daily office interactions. 

The programme focuses on professional email etiquette, structured writing skills, and effective office communication practices. Participants will learn how to manage tone, clarity, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence. 

Target Audience 

• Executives, managers, and supervisors 
• Administrative and support staff 
• Professionals involved in internal and external communication 
• Employees who write emails, reports, or official workplace messages 

Learning Outcomes 

• Apply professional email etiquette in workplace communication 
• Write clear, concise, and well-structured professional messages 
• Use appropriate tone and language for different audiences and situations
• Handle sensitive or challenging communication professionally 
• Communicate effectively with colleagues, superiors, and external parties
• Contribute to a positive and professional office communication culture 

Course Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals 

Module 1: Fundamentals of Professional Email Etiquette 

• Importance of email etiquette in the workplace 
• Common email mistakes and their impact 
• Email as a reflection of personal and organisational image

Module 2: Professional Tone, Language & Style 

• Choosing appropriate tone for different recipients 
• Formal, semi-formal, and informal writing styles 
• Polite, respectful, and professional language usage 

Module 3: Structuring Effective Emails & Written Messages 

• Organising emails for clarity and purpose 
• Writing effective subject lines 
• Structuring messages for readability and action 

Module 4: Writing Skills for Workplace Communication 

• Writing clearly and concisely 
• Avoiding ambiguity and misinterpretation 
• Grammar, word choice, and sentence structure essentials 

Day 2 – Office Communication & Handling Workplace Scenarios Module

5: Managing Email Interactions with Courtesy 

• Responding promptly and professionally 
• Acknowledging emails appropriately 
• Managing follow-ups and reminders 

Module 6: Handling Challenging & Sensitive Communication 

• Managing complaints and dissatisfaction professionally
• Writing firm yet polite messages 
• Handling conflict and misunderstandings through writing

Module 7: Office Communication Skills 

• Communicating effectively with colleagues and supervisors
• Professional communication across departments 
• Managing expectations and clarity in office communication

Module 8: Building a Professional Communication Culture 

• Establishing communication standards in the workplace
• Consistency in written and email communication 
• Best practices for professional office correspondence
• Personal action plan for improving communication effectiveness 

 

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