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DTSTART;VALUE=DATE:20260603
DTEND;VALUE=DATE:20260605
DTSTAMP:20260112T042802Z
CREATED:20260112T042802Z
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UID:50614-1780444800-1780617599@uoa-academy.com
SUMMARY:Professional Email Etiquette\, Writing Skills & Office
DESCRIPTION:Objectives  \nEffective workplace communication is essential for professionalism\, efficiency\, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails\, written correspondence\, and daily office interactions.  \nThe programme focuses on professional email etiquette\, structured writing skills\, and effective office communication practices. Participants will learn how to manage tone\, clarity\, and intent across different communication situations while maintaining professionalism and courtesy in both internal and external correspondence.  \nTarget Audience  \n\n Executives\, managers\, and supervisors \n Administrative and support staff \n Professionals involved in internal and external communication \n Employees who write emails\, reports\, or official workplace messages \n\nLearning Outcomes  \n\n Apply professional email etiquette in workplace communication \n Write clear\, concise\, and well-structured professional messages \n Use appropriate tone and language for different audiences and situations \nHandle sensitive or challenging communication professionally \n Communicate effectively with colleagues\, superiors\, and external parties \nContribute to a positive and professional office communication culture \n\nCourse Outlines: Day 1 – Professional Email Etiquette & Writing Fundamentals  \nModule 1: Fundamentals of Professional Email Etiquette  \n\n Importance of email etiquette in the workplace \n Common email mistakes and their impact \n Email as a reflection of personal and organisational image \n\nModule 2: Professional Tone\, Language & Style  \n\n Choosing appropriate tone for different recipients \n Formal\, semi-formal\, and informal writing styles \n Polite\, respectful\, and professional language usage \n\nModule 3: Structuring Effective Emails & Written Messages  \n\n Organising emails for clarity and purpose \n Writing effective subject lines \n Structuring messages for readability and action \n\nModule 4: Writing Skills for Workplace Communication  \n\n Writing clearly and concisely \n Avoiding ambiguity and misinterpretation \n Grammar\, word choice\, and sentence structure essentials \n\nDay 2 – Office Communication & Handling Workplace Scenarios Module  \n5: Managing Email Interactions with Courtesy  \n\n Responding promptly and professionally \n Acknowledging emails appropriately \n Managing follow-ups and reminders \n\nModule 6: Handling Challenging & Sensitive Communication  \n\n Managing complaints and dissatisfaction professionally \nWriting firm yet polite messages \n Handling conflict and misunderstandings through writing\n\nModule 7: Office Communication Skills  \n\n Communicating effectively with colleagues and supervisors \nProfessional communication across departments \n Managing expectations and clarity in office communication \n\nModule 8: Building a Professional Communication Culture  \n\n Establishing communication standards in the workplace \nConsistency in written and email communication \n Best practices for professional office correspondence \nPersonal action plan for improving communication effectiveness \n\n  \nPRICING: \n\nRM 2\,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training\, please contact us for a quote. \n\n\nKindly scan or click on the link below for your. Learning Registration.For any enquiries\, please contact us at:UOA Academy Sdn BhdSuite 1-2\, Lower Level 1\, City\, The Horizon Annexe\, Avenue 7\,Bangsar South\, 59200 Kuala Lumpur\, Wilayah Persekutuan Kuala Lumpur. \nTel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com \n\n  \n\n \nClick Here for Registration & Further Details!  \n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.  \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.  \n\n     \n  \n 
URL:https://uoa-academy.com/events/professional-email-etiquette-business-writing-skills-2-days/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
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