Introduction
Training programs are vital for improving organizational performance, but evaluating their effectiveness is a significant challenge. Historically, training success has been measured through participant feedback and self-reported learning, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results, they fail to measure the true impact of the training—specifically, whether the learning is applied in the workplace and how it affects key business metrics.
“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology, which spans five levels, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals, helping decision-makers determine which programs are effective and how to improve them.
Why Is This Course Required
Effective training evaluation is a critical challenge for many organizations, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement, learning and development teams struggle to prove the value of their programs, which can result in missed opportunities and budget cuts. The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create
systems that deliver measurable results. This empowers professionals to better calculate financial gains, align training with business goals, and improve the overall efficiency of their learning functions.
Who Should Attend?
- Director of Learning and Development
- Learning and Development Manager
- Training Manager
- Director of Human Resources
- Human Resource Manager
- Directors of Human Capital
- Training Executives
- Trainers
Course Outline
Day 1
Getting Started
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Introduction
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Administrative details
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Workshop objectives
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Course contents
Module 1: The Need for and Benefits of Measurement and Evaluation of Training Outcome
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The need for measurement and evaluation
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Case study
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The training cycle
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The learning pathway
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Creating a result-based training culture
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A framework for evaluation with six types of measures
Module 2: The ROI Model and Process
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Overview of the ROI Model and Process
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Defining ROI and Benefits Cost Ratio
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Deciding which of the five levels is right for your training evaluation
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Exercise
Module 3: Step 1 – Developing Training Objectives: The Basis for Measurement
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How specific objectives at each level contribute to ROI
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Linking training objectives to organizational objectives
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Developing objectives at each level
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Case study
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Exercise
Module 4: Step 2 – Developing Evaluation Plans and Baseline Data
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Types of measure
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Clarify the purpose of evaluation initiative
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Approaches to collecting baseline data
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Factors to consider when developing an evaluation strategy
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Exercise: Developing evaluation plans and strategy
Day 2
Module 5: Step 3 – Collecting Data During Training for Level 1 and 2 Measurement
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Level 1: Measuring Reaction and Satisfaction
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Methods of Level 1 data collection
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Level 1 Target areas: How
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Exercise
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Level 2: Measuring Learning
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Measuring learning with less structured activities
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Exercise
Module 6: Step 4 – Collecting Data After Training for Level 3 and 4
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Best methods of collecting follow-up data
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Finding the most reliable data sources
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Types of questions to ask in any follow-up evaluation
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Methods improving response rate to questionnaires
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Exercise: Data collection
Module 7: Step 5 – Converting Data to Monetary Values
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Sorting out hard and soft data
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Methods for converting data to monetary values
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Selection of the method to convert data
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Address credibility issue
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Asking the right questions
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Converting a unit of value
Module 8: Step 6 – Identifying Cost of Training
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Importance of cost in determining ROI
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All costs and Loaded costs
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Categories of costs
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Cost accumulation and estimation
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Cost Classification Index
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Exercise: Determine training cost
Module 9: Step 7 – Calculating ROI on Training – Level 5
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Calculating the Benefits-Cost Ratio and ROI
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The Guiding principle
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Potential magnitude of an ROI for target population
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Rational approach to ROI
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ROI comparisons
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Exercise: Calculate ROI
Module 10: Step 9 – Identify Intangible Benefits
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Why intangible benefits are important
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Common intangible variables
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Identify intangible benefits
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Exercise
PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST
To inquire about pricing for our training, please contact us for a quote.
Kindly scan or click on the link below for your.
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
Suite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,
Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517
Email: register@uoa-academy.com
Click Here for Registration & Further Details!
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
