Objectives The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today's highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling […]

Objectives To enhance the English communication skills of frontline and backend staff, enabling them to interact more effectively with guests and colleagues, thereby improving guest satisfaction and operational efficiency. Target Audience The target audience for this Basic English Communication Skills Training is the frontline and backend staff of the UOA Hospitality group. This includes individuals […]

Objectives The ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. […]

Objectives Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve […]

Objectives The "Delegation: The Art of Delegating Effectively" course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members, improves productivity, and fosters professional growth. Through interactive discussions, practical exercises, […]

Objectives The Telephone Techniques and Handling Difficult Clients course aims to enhance participants' communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience. Target Audience This course […]

Objectives The Essential First Aid, CPR, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. The primary objectives include training participants in basic first aid techniques, cardiopulmonary resuscitation (CPR), and the proper use of automated external defibrillators (AEDs). The course aims to empower individuals to […]

We're currently updating the course outline. Please check back soon!   Kindly scan or click on the link below for your  Learning Registration.   For any enquiries, please contact us at:   UOA Academy Sdn Bhd UOA Corporate Tower, Lobby A, Avenue 10, The Vertical Bangsar South City, No 8 Jalan Kerinchi 59200 Kuala Lumpur, […]

We're currently updating the course outline. Please check back soon!   Kindly scan or click on the link below for your  Learning Registration.   For any enquiries, please contact us at:   UOA Academy Sdn Bhd UOA Corporate Tower, Lobby A, Avenue 10, The Vertical Bangsar South City, No 8 Jalan Kerinchi 59200 Kuala Lumpur, […]

Objectives The objective of the Scaffolding Training program is to equip participants with the necessary skills and knowledge to effectively provide instructional support in educational or training settings. The program aims to train individuals, such as educators, trainers, or facilitators, in implementing scaffolding techniques to guide learners through the acquisition of new skills and concepts. […]

Objectives The Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel's fundamental features and functionalities. The primary objective is to equip participants with essential skills, enabling them to navigate the Excel interface, create and format spreadsheets, perform basic calculations, and utilize key tools for data analysis. This course […]

Objectives This "HVAC System Controls: Level 2" course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system […]