Delegation: The Art of Delegating Effectively (2 days)

Objectives

The “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members, improves productivity, and fosters professional growth. Through interactive discussions, practical exercises, and case studies, participants will learn the essential techniques and strategies for successful delegation.

Target Audience

The “Delegation: The Art of Delegating Effectively” course is designed for managers, supervisors, team leaders, entrepreneurs, business owners, project managers, department heads, team coordinators, HR professionals, emerging leaders, and professionals transitioning to leadership roles, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.

Learning Outcomes 

• Understand the concept and importance of delegation in a professional setting.
• Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.
• Effectively communicate expectations, instructions, and guidelines for delegated tasks.
• Establish clear objectives, deadlines, and checkpoints for delegated tasks.

Course Outlines:

Day 1:

Module 1:Introduction to Workplace Conflict

• Understanding the nature and impact of workplace conflicts
• Common causes and signs of conflicts
• The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

• Exploring different conflict resolution styles
• Recognizing the strengths and limitations of each style
• Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

• Importance of clear and assertive communication
• Nonverbal communication and its impact on conflict resolution
• Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

• Applying problem-solving techniques to conflicts
• Identifying underlying interests and needs
• Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

• Understanding emotions and their role in conflicts
• Managing personal emotions during conflicts
• Empathy and building rapport to diffuse tension

Day 2:

Module 6: Collaboration and Negotiation

• Collaborative approaches to conflict resolution
• Building consensus and reaching win-win outcomes
• Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts

• Strategies for preventing conflicts in the workplace
• Early intervention and conflict management techniques
• Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan

• Identifying personal areas for growth in conflict resolution
• Creating an action plan for implementing conflict resolution strategies
• Applying conflict resolution skills in real-life scenarios

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

 

 

 

UOA Academy Sdn Bhd

UOA Corporate Tower, Lobby A, Avenue 10, The Vertical

Bangsar South City, No 8 Jalan Kerinchi

59200 Kuala Lumpur, Malaysia.

Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517

Email: register@uoa-academy.com

 

 

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.