Objectives To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences. Target Audience Frontline staff in any customer-facing role Customer […]
Objectives The Telephone Techniques and Handling Difficult Clients course aims to enhance participants' communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience. Target Audience This course […]
Objectives The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The […]
Objectives The Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme […]
Objectives This workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of […]
Objectives The Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel's fundamental features and functionalities. The primary objective is to equip participants with […]
Objectives Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to […]
Objectives The "Managing Multiple Tasks and Work Priorities" course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a […]
Objectives This training “Negotiation Skills to Close the Deal" course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include […]
Objectives Sensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down, reconnect with themselves, and build healthier ways to cope with stress and emotional fatigue. […]
Objectives The program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers […]
Objectives This programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation, tones, simple sentence structures, and commonly used Mandarin […]