Objectives The "Managing Expectations & Stress Management" course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations. Target Audience This course is […]
Objectives This programme is designed to empower professionals to craft and enhance their professional identity by developing a strong personal image and presence. It focuses on how individuals are perceived in the workplace and how personal branding, communication, and appearance contribute to credibility and career progression. The programme addresses real workplace situations within the Malaysian […]
Objectives Stress has been widely noted in the fields of all practices to be in the interest of many stakeholders. Stress addressing sessions are in need to tackle increasing stress issues among employers and employees. In the timings of the current era with increased demand of specified personal or third-party expectation, this session is timely […]
Objectives This programme is designed for employees who already have functional English skills and want to communicate more fluently, accurately, and professionally at work. It focuses on improving clarity, confidence, and appropriateness in workplace communication. Participants will practise using English in discussions, meetings, and written communication. The programme helps participants refine their language use for […]
Objectives To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences. Target Audience Frontline staff in any customer-facing role Customer […]
Objectives The Telephone Techniques and Handling Difficult Clients course aims to enhance participants' communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience. Target Audience This course […]
Objectives The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The […]
Objectives The Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme […]
Objectives This workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of […]
Objectives The Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel's fundamental features and functionalities. The primary objective is to equip participants with […]
Objectives Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to […]
Objectives The "Managing Multiple Tasks and Work Priorities" course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a […]