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Conflict Resolution: Getting Along in the Workplace

August 7, 2023 - August 8, 2023

Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact  overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.

Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.

Learning Outcomes
● Understand the nature and causes of workplace conflicts.
● Identify different conflict resolution styles and their implications.
● Apply effective communication techniques to prevent and manage conflicts.
● Utilize active listening skills to understand and address underlying concerns.

Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict
● Understanding the nature and impact of workplace conflicts
● Common causes and signs of conflicts
● The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles
● Exploring different conflict resolution styles
● Recognizing the strengths and limitations of each style
● Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution
● Importance of clear and assertive communication
● Nonverbal communication and its impact on conflict resolution
● Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches
● Applying problem-solving techniques to conflicts
● Identifying underlying interests and needs
● Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution
● Understanding emotions and their role in conflicts
● Managing personal emotions during conflicts
● Empathy and building rapport to diffuse tension

Day 2:
Module 6: Collaboration and Negotiation
● Collaborative approaches to conflict resolution
● Building consensus and reaching win-win outcomes
● Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts
● Strategies for preventing conflicts in the workplace
● Early intervention and conflict management techniques
● Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan
● Identifying personal areas for growth in conflict resolution
● Creating an action plan for implementing conflict resolution strategies
● Applying conflict resolution skills in real-life scenarios

Session 9: Case Studies and Role-Playing Exercises
● Applying conflict resolution techniques to real-life scenarios
● Role-playing exercises to practice effective communication and problem-solving
● Analyzing case studies and discussing alternative approaches

Session 10: Action Planning and Wrap-Up
● Summarizing key learnings from the course
● Identifying personal action steps for implementing conflict resolution strategies
● Developing a plan for creating a more harmonious work environment

RM 1,000.00 Per Person (HRD Corp Claimable Course)
Kindly scan or click on the link below for your 
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com
Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.



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August 7, 2023
August 8, 2023
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