Conflict Resolution Getting Along in the Workplace (2 Days)

Objectives

Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.

Target Audience

All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.

Learning Outcomes 

• Understand the nature and causes of workplace conflicts.
• Identify different conflict resolution styles and their implications.
• Apply effective communication techniques to prevent and manage conflicts.
• Utilize active listening skills to understand and address underlying concerns.

Course Outlines:

Day 1:

Module 1:Introduction to Workplace Conflict

• Understanding the nature and impact of workplace conflicts
• Common causes and signs of conflicts
• The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

• Exploring different conflict resolution styles
• Recognizing the strengths and limitations of each style
• Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

• Importance of clear and assertive communication
• Nonverbal communication and its impact on conflict resolution
• Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

• Applying problem-solving techniques to conflicts
• Identifying underlying interests and needs
• Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

• Understanding emotions and their role in conflicts
• Managing personal emotions during conflicts
• Empathy and building rapport to diffuse tension

Day 2:

Module 6: Collaboration and Negotiation

• Collaborative approaches to conflict resolution
• Building consensus and reaching win-win outcomes
• Negotiation techniques for mutually beneficial resolutions

Course Outlines:

Day 1:

Module 1:Introduction to Workplace Conflict

• Understanding the nature and impact of workplace conflicts
• Common causes and signs of conflicts
• The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

• Exploring different conflict resolution styles
• Recognizing the strengths and limitations of each style
• Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

• Importance of clear and assertive communication
• Nonverbal communication and its impact on conflict resolution
• Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

• Applying problem-solving techniques to conflicts
• Identifying underlying interests and needs
• Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

• Understanding emotions and their role in conflicts
• Managing personal emotions during conflicts
• Empathy and building rapport to diffuse tension

Day 2:

Module 6: Collaboration and Negotiation

• Collaborative approaches to conflict resolution
• Building consensus and reaching win-win outcomes
• Negotiation techniques for mutually beneficial resolutions

Course Outlines:

Day 1:

Module 1:Introduction to Workplace Conflict

• Understanding the nature and impact of workplace conflicts
• Common causes and signs of conflicts
• The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

• Exploring different conflict resolution styles
• Recognizing the strengths and limitations of each style
• Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

• Importance of clear and assertive communication
• Nonverbal communication and its impact on conflict resolution
• Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

• Applying problem-solving techniques to conflicts
• Identifying underlying interests and needs
• Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

• Understanding emotions and their role in conflicts
• Managing personal emotions during conflicts
• Empathy and building rapport to diffuse tension

Day 2:

Module 6: Collaboration and Negotiation

• Collaborative approaches to conflict resolution
• Building consensus and reaching win-win outcomes
• Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts

• Strategies for preventing conflicts in the workplace
• Early intervention and conflict management techniques
• Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan

• Identifying personal areas for growth in conflict resolution
• Creating an action plan for implementing conflict resolution strategies
• Applying conflict resolution skills in real-life scenarios

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

 

 

 

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