Objectives
This programme is designed to help employees work more effectively with their immediate superiors while managing tasks, priorities, and time efficiently. Participants will learn how to understand their boss’s expectations, preferences, and working style, translate instructions into clear actions, and build a smart working partnership that supports productivity and performance.
The programme also focuses on professional image, integrity, work habits, and time management skills to enable participants to work smarter, improve efficiency, and achieve better results with less stress.
Target Audience
- Administrative and Executive Assistants
- Officers and Executives
- Supervisors and Coordinators
- Support Staff working closely with managers
- Employees responsible for task coordination and scheduling
Learning Outcomes
- By the end of this programme, participants will be able to:
- Understand their boss’s expectations, preferences, and working style
- Build a smart and professional working partnership with their superior
- Translate work instructions into clear and actionable tasks
- Set clear personal and work objectives and priorities
- Apply effective time and task management techniques
- Maintain professional image, integrity, and positive working relationships
- Improve productivity, efficiency, and overall work performance
Course Outline
Day 1
Module 1: Introduction to Office Administration Getting Organised
Adapting to IR 4.0 in technologies and Artificial Intelligence (AI)
Module 2: Managing Time
- Managing Your Time, Keeping Others on Track, Maintaining Schedules
- Prioritising: The Urgent and The Importance
- SMART Planning and Goal setting
Module 3: Managing Tasks, Managing Self
- The 80:20 Principles
- Effective vs. Efficient Professional Grooming
- Organising meetings and code of conduct in meetings
- Office Ethics with Internal and External parties
Module 4: Interpersonal Communication Skills
- Verbal and Nonverbal Communication
- Body Language and Its Impact
- The Signal you send to others
- The SELF-MAGNET networking
- Personal IMAGE in and outside the office
Day 2 Module 5: Managing Boss Expectation
- Knowing your Superior
- Matching the pace and boss’s personality
- Your superior‘s Preferences vs. Policy
Module 6:The Team of TWO (Teaming with the Boss)
- Working with your Superior
- Compatible vs. Chemistry
- Influencing and Convincing Skills
Module 7: Tools and Technique to Organize Work Routine
- Tool # 1 : Idea Management : Mind Charting
- Tool # 2 : Idea Planning : Activity versus Timeline Matrix
- Tool # 3 : Control Chart : Visual Control
- Tool # 4 : Work Alignment : CTA
- Tool # 5 : Work Up-date : CTUg
Module 8: Wrap up and Moving Forward
PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST
To inquire about pricing for our training, please contact us for a quote.
Kindly scan or click on the link below for your.
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
Suite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,
Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517
Email: register@uoa-academy.com
Click Here for Registration & Further Details!
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
