Objectives The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and
Objectives The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and
Introduction Training programs are vital for improving organizational performance, but evaluating their effectiveness is a significant challenge. Historically, training success has been measured through participant feedback and self-reported learning, often
Objectives This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides
Objectives Malaysia is globally recognised as a halal hub, yet many organisations still face gaps in halal governance, operational compliance, documentation, and audit readiness. This 2-day Halal Competency programme equips participants with practical knowledge, regulatory understanding, and hands-on tools to implement and manage halal requirements in accordance with JAKIM guidelines, MS standards, and industry best […]
Objectives The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations. Target Audience This […]
Objectives The "Delegation: The Art of Delegating Effectively" course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members, improves productivity, and fosters professional growth. Through interactive discussions, practical exercises, […]
Objectives This programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure, vocabulary, and everyday workplace communication. Participants will practise speaking, listening, reading, and basic writing skills commonly used in workplace situations. The programme supports participants in moving from basic […]
Objectives Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. […]
Objectives The objectives of the "Basic Fire Fighting & ERP Training" program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills […]
Objectives This intensive 2-day programme equips executives, managers, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy, marketing, content creation, and productivity improvement. The programme focuses on […]
Objectives This programme is designed to empower professionals to craft and enhance their professional identity by developing a strong personal image and presence. It focuses on how individuals are perceived […]