Interpersonal Skill

Objectives  The "ISO 9001 Quality Management System" program is designed to provide participants with a comprehensive understanding of the ISO 9001 standard and the principles of quality management. The objectives include imparting the knowledge and skills necessary for implementing and maintaining an effective Quality Management System (QMS) based on ISO 9001. Participants will gain insights into quality management principles, process improvement methodologies, and the requirements of ISO 9001. The program aims to empower individuals to contribute to organizational excellence by aligning their processes with international quality standards.  Target Audience  This training is tailored for professionals across various industries, including quality managers,

Objectives  The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants' proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel as a powerful tool for data manipulation, analysis, and visualization in professional settings.  Target Audience  This training is designed for individuals with a basic understanding of Microsoft Excel or those who have completed a beginner-level course. It caters to professionals, analysts, managers, and anyone looking to

Objectives  The Supervisory Development Programme is designed to equip supervisors with the essential mindset, skills, and tools required to lead effectively in today’s dynamic workplace. Through this programme, participants will develop a clear understanding of their roles and responsibilities as supervisors, while strengthening their self-awareness through personality and behavioural assessments. They will also learn to apply effective communication, leadership, and delegation techniques to build and motivate high-performing teams. In addition, the programme aims to enhance supervisors’ ability to monitor and review performance, provide constructive feedback, and apply problem-solving strategies to improve team and business outcomes. Ultimately, this programme seeks to create

Objectives  Hospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to […]

Objectives  The objective of this 2-day training programme is to equip participants with practical, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme […]

Objectives  The "Managing Multiple Tasks and Work Priorities" course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.  Target Audience  The "Managing Multiple Tasks and Work Priorities" course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various

Objectives  This programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation, tones, simple sentence structures, and commonly used Mandarin expressions. Using an easy, interactive, and practical approach, participants will gain confidence to communicate in basic Mandarin with colleagues, customers, and social contacts. The programme supports continuous learning and application in real-life workplace situations.  Target Audience  Employees with no or minimal Mandarin knowledge  Frontline and customer-facing staff  Administrative and support staff  Professionals interacting with Mandarin-speaking colleagues or customers  Learning Outcomes  By the end of this program, participants will be able to: 

Objectives  This programme is designed for employees with basic English knowledge who want to communicate more clearly and confidently at work. It focuses on improving sentence structure, vocabulary, and everyday […]

Objectives  In today’s competitive service environment, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of […]

Objectives  The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards […]

Objectives  The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The […]

Objectives  The "LEVEL 3: Microsoft Excel (Advanced)" course aims to deepen participants' proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced […]