Interpersonal Skill

Objectives  This "HVAC System Controls: Level 2" course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system […]

Objectives  The objective of this 2-day training programme is to equip participants with practical, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity, streamline workflows, improve communication, and support better decision-making using AI. Participants will also understand ethical considerations, best practices, and real-world […]

Objectives  The "Managing Expectations & Stress Management" course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.  Target Audience  This course is […]

Objectives  Strategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive, service-driven, and culturally diverse environment. Participants will gain the skills to lead teams effectively, align operational excellence with business strategy, and respond to industry challenges within the Malaysian hospitality context.  Target Audience  This programme […]

Objectives  This intensive two-day programme is designed to equip both established and emerging leaders with the foundational mindsets, trust-building skills, and personal resilience required to lead high-performing, innovative, and psychologically safe teams. By front-loading concepts such as safety and growth, participants are better prepared to address practical leadership challenges related to accountability and communication, transforming […]

Objectives  The objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness, emotional intelligence, and proactive habits. Participants will learn to align their […]

Objectives  The Telephone Techniques and Handling Difficult Clients course aims to enhance participants' communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.  Target Audience  This course […]

Objectives  Effective workplace communication is essential for professionalism, efficiency, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails, written correspondence, and daily office interactions.  The programme focuses on professional email etiquette, structured writing skills, and effective office communication practices. Participants will learn how to manage tone, […]

Objectives  The ISO 14001 – Awareness Training – Environmental Management Systems programme is designed to provide participants with a foundational understanding of ISO 14001 and its role in supporting effective environmental management. The programme introduces key principles, requirements, and benefits of ISO 14001 while emphasising environmental stewardship and sustainable business practices.  The 2-day format allows […]

Objectives  The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.  Target Audience  This […]

Objectives  Corporate Social Media Content Essentials this programme is designed to help participants understand the fundamentals of social media communication and apply simple yet effective content techniques suitable for corporate use. Participants will gain foundational knowledge of social media platforms, corporate brand messaging, and content creation approaches aligned with organisational objectives. The programme emphasises practical […]

Objectives  The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants' proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel […]