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Managing Expectation & Stress Management (2 Days)

Objectives The "Managing Expectations & Stress Management" course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The […]

Speak to Serve (Communication & Service) (2 Days)

Objectives Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through […]

Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)

Objectives The objectives of the "Basic Fire Fighting & ERP Training" program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and […]