Events for November 12, 2026

Objectives  Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. […]

Objectives  Event management requires a combination of strong planning, coordination, communication, and problem-solving skills. This 2-day programme is designed to equip participants with the essential knowledge and practical tools to plan, organise, and execute successful events in the Malaysian context.  Participants will gain a structured understanding of the end-to-end event management process—from concept development and […]