Events for January 23, 2025

Objectives The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today's highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling […]

Objectives To enhance the English communication skills of frontline and backend staff, enabling them to interact more effectively with guests and colleagues, thereby improving guest satisfaction and operational efficiency. Target Audience The target audience for this Basic English Communication Skills Training is the frontline and backend staff of the UOA Hospitality group. This includes individuals […]