Objectives
The “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members, improves productivity, and fosters professional growth. Through interactive discussions, practical exercises, and case studies, participants will learn the essential techniques and strategies for successful delegation.
Target Audience
The “Delegation: The Art of Delegating Effectively” course is designed for managers, supervisors, team leaders, entrepreneurs, business owners, project managers, department heads, team coordinators, HR professionals, emerging leaders, and professionals transitioning to leadership roles, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.
Learning Outcomes
- Understand the concept and importance of delegation in a professional setting.
- Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.
- Effectively communicate expectations, instructions, and guidelines for delegated tasks.
- Establish clear objectives, deadlines, and checkpoints for delegated tasks.
Course Outlines
Module 1: Foundations of Workplace Conflict
- Defining Workplace Conflict
- Types of Workplace Conflict (Interpersonal, Intergroup, Organizational)
- Causes of Conflict (Communication, Personality, Resources, Values)
- Impact of Conflict (Productivity, Morale, Teamwork)
Module 2: Understanding Conflict Styles
- The Five Conflict Styles (Competing, Collaborating, Compromising, Avoiding, Accommodating)
- Thomas-Kilmann Conflict Mode Instrument (TKI) or similar assessment
- Identifying your preferred and less preferred styles
- Analyzing the effectiveness of different styles in various situations
Module 3: Communication Strategies for Conflict Resolution
- Active Listening Techniques (Summarizing, Reflecting, Clarifying)
- Assertive Communication vs. Aggressive/Passive Communication
- Nonverbal Communication (Body Language, Tone of Voice)
- Communicating with Empathy and Respect
Module 4: Problem-Solving and Negotiation
- Identifying Shared Interests and Common Ground
- Brainstorming Solutions and Generating Options
- Win-Win Negotiation Strategies (Principled Negotiation)
- Building Consensus and Reaching Agreement
Day 2:
Module 5: Emotional Intelligence in Conflict
- Recognizing and Managing Emotions (Self-Awareness, Self-Regulation)
- Empathy and Perspective-Taking
- Building Rapport and Trust
- De-escalating Conflict Situations
Module 6: Conflict Prevention Strategies
- Creating a Positive and Supportive Workplace Culture
- Open Communication Channels and Feedback Mechanisms
- Early Intervention and Conflict Detection
- Team Building and Conflict Resolution Training
Module 7: Conflict Resolution Techniques
- Mediation and Facilitation Skills
- Third-Party Intervention and Resolution Processes
- Formal and Informal Conflict Resolution Procedures
- Addressing Power Imbalances and Discrimination
Module 8: Developing a Personal Action Plan
- Identifying Areas for Personal Growth in Conflict Resolution
- Setting SMART Goals for Improvement
- Creating a Personal Conflict Resolution Toolkit
- Practicing Conflict Resolution Skills Through Role-Playing and Simulations
PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST
To inquire about pricing for our training, please contact us for a quote.
Kindly scan or click on the link below for your.
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
Suite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,
Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517
Email: register@uoa-academy.com
Click Here for Registration & Further Details!
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
