Objectives
The objective of this training course is to enhance participants’ confidence and effectiveness in speaking and writing English in the workplace. This programme is designed for professionals who already possess basic English knowledge but require improvement in fluency, clarity, and professional communication.
The course focuses on practical workplace communication, helping participants express ideas clearly, participate confidently in discussions, and produce professional written communication such as emails, messages, and simple reports. By addressing common Malaysian English challenges, participants will develop stronger communication skills applicable to daily work situations.
Target Audience
This training course is designed for Malaysian working professionals who have basic to intermediate English proficiency and use English in their daily work. It is particularly suitable for:
- Executives, officers, supervisors, and support staff
- Frontline and customer-facing employees
- Employees who understand English but lack confidence in speaking and writing
Learning Outcomes
By the end of this programme, participants will be able to:
- Speak more confidently in workplace conversations and meetings
- Express ideas clearly without overthinking
- Write professional emails and messages with clarity and confidence
- Reduce common Malaysian English errors
- Communicate more effectively in daily work situations
Course Outlines
DAY 1: Speaking with Confidence in the Workplace
Module 1: Workplace English in the Malaysian Context
- Common communication challenges faced by Malaysian professionals
- Understanding the gap between knowing and speaking English
- Differences between casual and professional English
- Building awareness of speaking habits and confidence levels
Module 2: Speaking Clearly and Naturally
- Structuring thoughts before speaking
- Improving clarity, pronunciation, and intonation
- Avoiding direct translation from Bahasa Malaysia
- Using simple and correct English confidently
Module 3: Confident Communication in Meetings and Discussions
- Expressing opinions, ideas, and suggestions professionally
- Asking questions and clarifying information
- Agreeing and disagreeing politely
- Managing hesitation and interruptions
Module 4: Handling Workplace Conversations and Situations
- Communicating with colleagues, seniors, and clients
- Giving explanations, updates, and instructions
- Handling misunderstandings professionally
- Building confidence to speak up at work
DAY 2: Writing Clearly and Professionally
Module 5: Principles of Professional Workplace Writing
- Writing clearly and concisely
- Common sentence and grammar errors in Malaysian English
- Structuring sentences and paragraphs effectively
- Writing with appropriate tone and professionalism
Module 6: Writing Effective Emails and Workplace Messages
- Structuring professional emails
- Writing requests, updates, and follow-ups
- Professional WhatsApp and internal communication
- Avoiding unclear or overly direct messages
Module 7: Writing Simple Reports, Notes, and Documentation
- Writing short reports and summaries
- Organising ideas logically
- Using appropriate vocabulary and tone
- Reducing overthinking and improving writing confidence
Module 8: Integrating Speaking and Writing Skills
- Thinking in English for better fluency
- Applying speaking skills to writing tasks
- Personal communication improvement plan
- Sustaining confidence and continuous improvement
PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST
To inquire about pricing for our training, please contact us for a quote.
Kindly scan or click on the link below for your.
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
Suite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,
Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517
Email: register@uoa-academy.com
Click Here for Registration & Further Details!
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
