Objectives
Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation, time and task management, communication, and working effectively with superiors. The programme also introduces practical tools and techniques to improve daily work routines and personal effectiveness. Participants will gain clarity, structure, and confidence in managing their administrative responsibilities in a professional office environment.
Target Audience
- Administrative Professionals
- Office Managers and Executive Assistants
- Personal Assistants and Secretaries
- Clerical and Support Staff
- Employees involved in office coordination and administrative functions
Learning Outcomes
By the end of this programme, participants will be able to:
- Apply structured approaches to organise office work and administrative responsibilities
- Manage time, tasks, and priorities more effectively in a dynamic work environment
- Demonstrate professional communication and workplace etiquette
- Work more effectively with superiors and internal stakeholders
- Utilise practical tools and techniques to improve daily work routines and efficiency
Course Outlines
Day 1: FOUNDATIONS OF EFFECTIVE OFFICE MANAGEMENT Module 1: Introduction to Modern Office Administration
- The evolving role of office and administrative professionals
- Getting organised in a fast-paced work environment
- Adapting to IR 4.0, digitalisation, and AI in office administration
- Understanding expectations of a modern administrative role
Module 2: Managing Time & Work Priorities
- Managing personal time and coordinating schedules
- Keeping others on track and maintaining timelines
- Prioritisation using urgency vs importance
- SMART planning and goal-setting for administrative tasks
Module 3: Managing Tasks, Managing Self
- Applying the 80:20 principle at work
- Understanding effectiveness vs efficiency
- Professional grooming and workplace presence
- Organising meetings and meeting etiquette
- Office ethics with internal and external stakeholders
Module 4: Interpersonal Communication in the Workplace
- Verbal and non-verbal communication skills
- Understanding body language and workplace signals
- Personal image and professional impression
- Building internal networks and professional relationships
Day 2: WORKING SMARTER & BUILDING PROFESSIONAL PARTNERSHIPS
Module 5: Managing Expectations of Superiors
- Understanding different leadership styles
- Identifying your superior’s working preferences
- Balancing superior expectations with organisational policies
- Managing upward communication professionally
Module 6: The Team of Two – Partnering with Your Boss
- Building effective working relationships with superiors
- Compatibility vs chemistry in working styles
- Influencing and convincing skills at work
- Supporting decision-making and execution
Module 7: Tools & Techniques to Organise Work Routine
- Idea management through mind charting
- Planning work using activity vs timeline matrix
- Visual control and work monitoring
- Work alignment and follow-up techniques
- Managing updates and progress tracking
Module 8: Wrap-Up & Moving Forward
- Consolidation of key learning points
- Identifying improvement areas in daily work routines
- Translating learning into practical workplace actions
- Personal action planning for continuous improvement
Training Methodology
This programme uses an interactive and practical learning approach, combining guided discussions, workplace scenarios, hands-on exercises, and individual reflection. Participants practise applying tools and techniques through real administrative situations to improve organisation, communication, and work efficiency. The focus is on immediate workplace application to ensure learning translates into improved performance and professionalism.
PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST
To inquire about pricing for our training, please contact us for a quote.
Kindly scan or click on the link below for your.
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
Suite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,
Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517
Email: register@uoa-academy.com
Click Here for Registration & Further Details!
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
