Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)

Objectives 

This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence 

Target Audience 

• Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration. 

Learning Outcomes 

By the end of this programme, participants will be able to: 

• Identify the key elements of effective teams and assess current team dynamics
• Apply communication strategies that improve trust, alignment, and performance
• Manage team conflict and resolve misunderstandings constructively
• Use motivation and delegation techniques to drive accountability and ownership
• Implement team action plans to enhance collaboration and team culture 

Course Outlines 

Day 1: Building Strong Team Foundations & Trust 

Module 1: Foundations of High-Performance Teams 

• Define team effectiveness using models (e.g., Tuckman, Lencioni)
• Diagnose strengths and weaknesses in current teams
• Stages of team development 
• Characteristics of dysfunctional teams 

Module 2: Communication and Role Clarity 

• Improve team communication through clarity and feedback
• Align roles, goals, and expectations 
• Communication styles 
• Role alignment tools 

Module 3: Building Trust and Psychological Safety 

• Recognise barriers to trust in teams 
• Apply behaviours that foster open, supportive environments
• Trust behaviour 
• Safe-to-speak cultures 

Day 2: Managing Conflict, Accountability & Team Culture 

Module 4: Conflict Management and Constructive Tension 

• Identify common sources of team conflict 
• Use structured conversations to resolve tension 
• Types of conflict (task vs relationship) 
• Conflict resolution tools 

Module 5: Motivation and Accountability 

• Use intrinsic and extrinsic motivation techniques 
• Reinforce team accountability without micromanaging 
• Motivation styles 
• Performance feedback loops 

Module 6: Leading Team Culture and Next Steps 

• Embed positive norms and rituals into team life 
• Develop a team improvement action plan 
• Culture shaping tools 
• Continuous improvement practices 

Training Methodology 

This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace. 

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