Objectives
Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a
harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes
● Understand the nature and causes of workplace conflicts.
● Identify different conflict resolution styles and their implications.
● Apply effective communication techniques to prevent and manage conflicts.
● Utilize active listening skills to understand and address underlying concerns.
Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict
● Understanding the nature and impact of workplace conflicts
● Common causes and signs of conflicts
● The importance of addressing conflicts proactively
Module 2: Conflict Resolution Styles
● Exploring different conflict resolution styles
● Recognizing the strengths and limitations of each style
● Identifying personal conflict resolution tendencies
Module 3: Effective Communication in Conflict Resolution
● Importance of clear and assertive communication
● Nonverbal communication and its impact on conflict resolution
● Active listening techniques to promote understanding
Module 4: Problem-Solving Approaches
● Applying problem-solving techniques to conflicts
● Identifying underlying interests and needs
● Generating creative options for resolution
Day 2:
Module 5: Emotional Intelligence in Conflict Resolution
● Understanding emotions and their role in conflicts
● Managing personal emotions during conflicts
● Empathy and building rapport to diffuse tension
Module 6: Collaboration and Negotiation
● Collaborative approaches to conflict resolution
● Building consensus and reaching win-win outcomes
● Negotiation techniques for mutually beneficial resolutions
Module 7: Preventing and Resolving Workplace Conflicts
● Strategies for preventing conflicts in the workplace
● Early intervention and conflict management techniques
● Mediation and facilitation skills
Module 8: Developing a Conflict Resolution Action Plan
● Identifying personal areas for growth in conflict resolution
● Creating an action plan for implementing conflict resolution strategies
● Applying conflict resolution skills in real-life scenarios
PRICING:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SST
upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.
