Objectives
Effective communication is essential for fostering collaboration and achieving success within teams, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.
Participants will learn how thoughts, language, and behaviour are connected, and how to adapt communication styles to suit different representation systems. Through interactive exercises, discussions, and real-life scenarios, the programme equips participants with practical tools to reduce misunderstandings, strengthen relationships, and communicate with greater clarity and impact in the workplace.
Target Audience
- Team Leaders and Supervisors
- Managers and Department Heads
- HR Professionals
- Team Members working in diverse teams
- Professionals seeking to improve interpersonal and workplace communication
Learning Outcomes
By the end of this programme, participants will be able to:
- Identify personality types using NLP Representation Systems
- Adapt communication strategies based on different NLP preferences
- Apply verbal and non-verbal communication techniques effectively
- Demonstrate active and empathetic listening skills
- Communicate clearly and confidently in challenging or emotionally charged situations
Course Outlines:
Day 1 – NLP Foundations & Understanding Communication Preferences
Module 1: Introduction & Fundamentals of Effective Communication
- Welcome, self-introduction, and ice breaker
- Setting intentions and programme objectives
- Fundamentals of effective communication
- Common communication challenges in teams
Module 2: Introduction to NLP
- Understanding Neuro-Linguistic Programming (NLP) principles
- Connection between thoughts, language, and behaviour
- Identifying common communication barriers
Module 3: Understanding Personality & Communication Styles
- How personality influences communication styles and preferences
- Introduction to Representation Systems
- Representation Systems assessment
- Identifying one’s primary representation system and its impact on interactions
Module 4: Understanding Your Communication Preference
- Overview of NLP Representation Systems (Visual, Auditory, Kinesthetic)
- Identifying your dominant representation system
- How different systems influence communication styles and preferences
- Sharing and reflection
Module 5: Clear & Concise Communication
- Structuring messages using the “Triage Model” (Must-say, Nice-to-say, Don’t-say)
- Prioritising key messages for different stakeholders
- Using simple language and visual aids to improve understanding
- Communicating effectively with diverse audiences
Day 2 – Listening, Rapport & Practical Application
Module 6: Active Listening Skills
- Understanding active and empathetic listening
- Demonstrating active listening techniques
- Identifying barriers to effective listening
- Role-play practice with feedback
Module 7: Clarity in Conversations
- Spotting vague or distorted statements in conversations
- Asking precise and clarifying questions
- Using the Questioning Model
- Staying calm and professional in emotionally charged situations
Module 8: Building Rapport Using NLP
- Importance of rapport in communication
- NLP techniques: mirroring, matching, and pacing
- Verbal and non-verbal rapport building
Module 9: Constructive Feedback & Growth Conversations
- Giving and receiving feedback constructively
- Using specific and actionable language
- Encouraging growth and development through supportive feedback
Module 10: Scenario Sharing & Solution Building
- Sharing real-life workplace communication challenges
- Group discussion on root causes and emotional triggers
- Applying NLP and feedback techniques to propose solutions
- Presentation of alternative phrases, behaviours, and approaches
PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST
To inquire about pricing for our training, please contact us for a quote.
Kindly scan or click on the link below for your.
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
Suite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,
Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517
Email: register@uoa-academy.com
Click Here for Registration & Further Details!
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
