Loading Events

« All Events

  • This event has passed.

Conflict Resolution: Building an Environment to Boost Teamwork & Productivity

February 27, 2024 - February 28, 2024


The Conflict Resolution: Building an Environment to Boost Teamwork & Productivity course aims to equip participants with the essential skills to navigate and resolve conflicts in the workplace effectively. The primary objective is to provide comprehensive insights into conflict resolution strategies that foster a collaborative environment, ultimately enhancing teamwork and productivity. Participants will learn to identify, analyze, and address conflicts, creating a foundation for a positive and harmonious work atmosphere.

Target Audience

This course is tailored for professionals across all levels of an organization, including team leaders, managers and middle management. It is specifically designed for those seeking to enhance their conflict resolution skills to promote teamwork and productivity. The content is applicable to diverse industries and sectors where effective collaboration and conflict resolution are integral to organizational success.

Learning Outcomes 

  • Adeptly apply a range of conflict resolution strategies to foster a collaborative work environment.
  • Enhance teamwork and boost productivity through effective conflict resolution techniques.
  • Gain insights into and practice effective communication techniques, active listening, and the art of negotiation.
  • Proactively manage conflicts, ensuring a constructive approach to building stronger team dynamics.
  • Contribute to cultivating a positive organizational culture through learned communication skills.

Course Outlines: 
Day 1: 

Module 1: Introduction to Conflict Resolution

  • Overview of the significance of conflict resolution in enhancing teamwork and productivity.
  • Understanding the role of conflict resolution in creating a collaborative work environment.

Module 2: Comprehensive Insights into Conflict Resolution Strategies

  • In-depth exploration of various conflict resolution strategies.
  • Application of strategies to foster a collaborative work environment.

Module 3: Conflict Identification, Analysis, and Addressing

  • Techniques for identifying, analyzing, and addressing conflicts in the workplace.
  • Creating a foundation for a positive and harmonious work atmosphere.

Module 4: Effective Communication Techniques

  • Insights into effective communication techniques.
  • Practice sessions to enhance communication skills in conflict resolution.

Day 2:

Module 5: Active Listening and the Art of Negotiation

  • Developing active listening skills.
  • Mastering the art of negotiation to resolve conflicts positively.

Module 6: Proactive Conflict Management

  • Proactive approaches to managing conflicts.
  • Constructive approaches to building stronger team dynamics.

Module 7: Enhancing Teamwork and Productivity

  • Application of conflict resolution techniques to enhance teamwork.
  • Strategies for boosting productivity through effective conflict resolution.

Module 8: Cultivating a Positive Organizational Culture

  • Contributions to cultivating a positive organizational culture.
  • Role of effective communication in fostering a harmonious work atmosphere.


RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST
Kindly scan or click on the link below for your 
Learning Registration.
For any enquiries, please contact us at:
UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com
Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.



Join Today!




February 27, 2024
February 28, 2024
Open chat
Learn more about our services!