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From Customer Service to Customer Experience (2 Days)

Objectives  This programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs, handle complaints with empathy, and deliver consistent excellence that builds […]

Speak & Write Confidently with Better English (2 Days)

Objectives  The objective of this training course is to enhance participants’ confidence and effectiveness in speaking and writing English in the workplace. This programme is designed for professionals who already […]