All Day

Managing Expectation & Stress Management (2 Days)

Objectives The "Managing Expectations & Stress Management" course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The

Speak to Serve (Communication & Service) (2 Days)

Objectives Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. […]