Objectives  This programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs, handle complaints with empathy, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  Strengthen participants’ ability to manage customers with professionalism and care. Develop proactive service behaviors that exceed expectations.  […]

Objectives  The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today's highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling […]

Objectives  The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management, identification and mitigation of risks, compliance with applicable legal and regulatory requirements, […]

Objectives  The QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The programme equips participants with essential knowledge and awareness of QLASSIC principles, criteria, and assessment methods. It aims to empower construction professionals to contribute effectively to improving construction quality by adhering to QLASSIC […]

Objectives  This programme is designed to help participants understand basic video production concepts and apply beginner-friendly filming and editing techniques using mobile devices. Participants will learn how to capture professional-looking corporate videos, apply simple filming frameworks, and edit short videos using mobile applications such as CapCut or Canva Video. The programme focuses on practical application […]

Objectives  The Scaffolding Training programme is designed to equip participants with the essential knowledge and practical skills to provide effective instructional support in learning environments. The programme focuses on understanding scaffolding concepts, applying appropriate techniques, and tailoring support to learners’ needs to enhance engagement, understanding, and retention.  This 1-day programme consolidates key concepts and practical […]

Introduction Training programs are vital for improving organizational performance, but evaluating their effectiveness is a significant challenge. Historically, training success has been measured through participant feedback and self-reported learning, often collected via "smile-sheets." While these methods are easy to use and tend to yield positive results, they fail to measure the true impact of the training—specifically, whether the learning is applied in the workplace […]

Objectives  AI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people, improving productivity, and supporting better decision-making. As AI reshapes how work is done, leaders must learn to integrate technology responsibly while preserving empathy, trust, and human connection.  […]

Objectives  This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and […]

Objectives  Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve […]

Objectives  Effective communication is essential for fostering collaboration and achieving success within teams, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.  Participants will learn how thoughts, language, and behaviour are connected, and how to adapt communication […]

Objectives  The key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning, development, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members, facilitating professional advancement, enhancing performance, […]