Objectives  The Telephone Techniques and Handling Difficult Clients course aims to enhance participants' communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.  Target Audience  This course […]

Objectives  Effective workplace communication is essential for professionalism, efficiency, and organisational credibility. This 2-day programme equips participants with practical skills to communicate clearly and professionally through emails, written correspondence, and daily office interactions.  The programme focuses on professional email etiquette, structured writing skills, and effective office communication practices. Participants will learn how to manage tone, […]

Objectives  The ISO 14001 – Awareness Training – Environmental Management Systems programme is designed to provide participants with a foundational understanding of ISO 14001 and its role in supporting effective environmental management. The programme introduces key principles, requirements, and benefits of ISO 14001 while emphasising environmental stewardship and sustainable business practices.  The 2-day format allows […]

Objectives  The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.  Target Audience  This […]

Objectives  Corporate Social Media Content Essentials this programme is designed to help participants understand the fundamentals of social media communication and apply simple yet effective content techniques suitable for corporate use. Participants will gain foundational knowledge of social media platforms, corporate brand messaging, and content creation approaches aligned with organisational objectives. The programme emphasises practical […]

Objectives  The Level 2: Microsoft Excel (Intermediate) program aims to provide participants with an in-depth understanding of intermediate Excel functionalities. The primary objectives include advancing participants' proficiency in data analysis, enhancing spreadsheet management skills, and introducing them to more complex features of Microsoft Excel. Emphasis is placed on practical application, enabling participants to use Excel […]

Objectives  The Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills, knowledge, and mindset required to thrive in the modern workplace. Over two days, participants will explore the evolving role of administrative professionals, learn to leverage technology effectively, enhance organisational and time management skills, and develop strong communication and problem-solving […]

Objectives  Environmental, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia, organisations are increasingly expected to demonstrate responsible business practices, regulatory compliance, and ethical conduct across all levels of the workforce.  This programme is designed to build foundational ESG awareness among employees by explaining what ESG means, […]

Objectives  The program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  Target Audience  The program is suitable for middle to senior-level managers, […]

Objectives  Sensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down, reconnect with themselves, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads, caregiving responsibilities, and constant pressure.  Over two days, participants will engage […]

Objectives  This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training […]

Objectives  Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve […]

Objectives  This programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs, handle complaints with empathy, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  Strengthen participants’ ability to manage customers with professionalism and care. Develop proactive service behaviors that exceed expectations.  […]

Objectives  The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today's highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling […]

Objectives  The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management, identification and mitigation of risks, compliance with applicable legal and regulatory requirements, […]