Objectives  This programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs, handle complaints with empathy, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:  Strengthen participants’ ability to manage customers with professionalism and care. Develop proactive service behaviors that exceed expectations.  […]

Objectives  The objective of this training course is to enhance participants’ confidence and effectiveness in speaking and writing English in the workplace. This programme is designed for professionals who already possess basic English knowledge but require improvement in fluency, clarity, and professional communication.  The course focuses on practical workplace communication, helping participants express ideas clearly, […]

Objectives  The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills, CPR techniques, and AED operation knowledge. Participants will learn how to respond effectively to emergencies, provide life-saving interventions, and manage common injuries, illnesses, and medical conditions. The […]

Objectives  The objective of this training course is to equip participants with essential knowledge and practical skills to ensure a safe and secure environment in various settings. This programme focuses on core safety measures, risk awareness, and effective emergency response actions, enabling participants to respond proactively to incidents, reduce risks, and manage emergencies confidently and […]

Objectives  This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and […]

Objectives  The Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency, mastering advanced formatting features, and enabling participants to leverage the full spectrum of Word's capabilities. The program is designed to empower participants to create professional, well-structured documents, […]

Objectives  Hospitality Revenue Management is a critical discipline for maximising profitability in an increasingly competitive and dynamic market. This 2-day programme equips hospitality professionals with practical knowledge and tools to understand demand patterns, apply effective pricing strategies, manage distribution channels, and optimise overall revenue performance.  The programme focuses on real operational realities within the hospitality […]

Objectives  This "HVAC System Controls: Level 2" course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system […]

Objectives  The objective of this 2-day training programme is to equip participants with practical, hands-on knowledge and skills to effectively utilize ChatGPT and AI tools in the workplace. This programme enables participants to enhance productivity, streamline workflows, improve communication, and support better decision-making using AI. Participants will also understand ethical considerations, best practices, and real-world […]

Objectives  The "Managing Expectations & Stress Management" course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.  Target Audience  This course is […]

Objectives  Strategic Leadership in HospitalityThis 2-day training programme aims to develop strategic leadership capabilities among hospitality professionals to navigate today’s competitive, service-driven, and culturally diverse environment. Participants will gain the skills to lead teams effectively, align operational excellence with business strategy, and respond to industry challenges within the Malaysian hospitality context.  Target Audience  This programme […]

Objectives  This intensive two-day programme is designed to equip both established and emerging leaders with the foundational mindsets, trust-building skills, and personal resilience required to lead high-performing, innovative, and psychologically safe teams. By front-loading concepts such as safety and growth, participants are better prepared to address practical leadership challenges related to accountability and communication, transforming […]

Objectives  The objective of this training is to empower individuals to cultivate personal mastery and self-leadership by developing self-awareness, emotional intelligence, and proactive habits. Participants will learn to align their personal values with their actions, build resilience, and take ownership of their growth. This program aims to enhance decision-making, foster accountability, and inspire individuals to […]