Objectives To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences. Target Audience Frontline staff in any customer-facing role  Customer […]

Objectives  The Telephone Techniques and Handling Difficult Clients course aims to enhance participants' communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.  Target Audience  This course […]

Objectives  The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system, ensuring food safety, compliance with […]

Objectives  The Workplace Hazardous Materials Information (WHMIS) programme is designed to provide participants with a comprehensive understanding of hazardous materials in the workplace and the associated safety measures. The programme equips participants with the necessary knowledge to identify, handle, and manage hazardous materials effectively while fostering a safety-conscious culture. Emphasis is placed on regulatory awareness, […]

Objectives  This workshop program is designed to empower professionals to effectively use Canva and its AI-powered tools to elevate their design skills for company-related content. From learning the basics of Canva’s interface to customizing brand-aligned templates and leveraging AI tools for faster, smarter design, participants will gain practical knowledge to create visually compelling and consistent […]

Objectives  The Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel's fundamental features and functionalities. The primary objective is to equip participants with essential skills, enabling them to navigate the Excel interface, create and format spreadsheets, perform basic calculations, and utilize key tools for data analysis. This course […]

Objectives  Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation, time and task management, communication, and working effectively with superiors. The programme also introduces […]

Objectives  The "Managing Multiple Tasks and Work Priorities" course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on […]

Objectives  This training “Negotiation Skills to Close the Deal" course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include providing a comprehensive understanding of negotiation principles, strategies, and techniques. Participants will learn to navigate the complexities of negotiations, build effective communication, and develop the […]

Objectives  Sensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down, reconnect with themselves, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads, caregiving responsibilities, and constant pressure.  Over two days, participants will engage […]

Objectives  The program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.  Target Audience  The program is suitable for middle to senior-level managers, […]

Objectives  This programme is designed to help participants develop basic Mandarin communication skills for workplace and daily interactions. It focuses on pronunciation, tones, simple sentence structures, and commonly used Mandarin expressions. Using an easy, interactive, and practical approach, participants will gain confidence to communicate in basic Mandarin with colleagues, customers, and social contacts. The programme […]