Objectives In today’s competitive service environment, frontline professionals play a critical role in shaping customer perception and organisational reputation. This programme provides a structured framework for understanding the dynamics of modern customer interactions and the expectations placed on frontline roles. It addresses the realities of high-volume, high-pressure service settings while reinforcing the importance of professionalism […]
35 events found.
Interpersonal Skill
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2 events,
Objectives Modern office professionals are required to manage increasing workloads, evolving technologies, and complex stakeholder expectations while maintaining professionalism and efficiency. This programme provides a structured and practical approach to office management and administrative excellence in today’s workplace. It addresses organisation, time and task management, communication, and working effectively with superiors. The programme also introduces […] |
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3 events,
Objectives This 2-day program is designed to provide a deep understanding and practical skills in using Generative AI (Gen AI). Day 1 focuses on mastering text-based AI tools (like ChatGPT etc) for office automation, productivity, and idea generation. Day 2 focuses on creative AI applications, including image generation (AI Text-to-Image), "AI stock photo" production, and […] Objectives This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and […] |
4 events,
Objectives The "Managing Expectations & Stress Management" course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations. Target Audience This course is […] |
5 events,
Objectives This programme is designed for employees with limited English proficiency who need basic communication skills for the workplace. It focuses on building confidence in using simple English for daily work interactions. Participants will be introduced to common workplace vocabulary, basic sentence structures, and everyday communication scenarios. The programme provides a supportive learning environment to […] |