Objectives To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences. Target Audience Frontline staff in any customer-facing role Customer […]
Objectives The Telephone Techniques and Handling Difficult Clients course aims to enhance participants' communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience. Target Audience This course […]
Objectives The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The […]