Objectives The "Managing Expectations & Stress Management" course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations. Target Audience This course is […]
Objectives Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. […]
Objectives The objectives of the "Basic Fire Fighting & ERP Training" program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and […]
Objectives This intensive 2-day programme equips executives, managers, and professionals with practical knowledge to leverage Artificial Intelligence for business strategy, marketing, content creation, and productivity improvement. The programme focuses on real business applications of AI tools such as ChatGPT, Gemini, and Deepseek within organisational contexts. Emphasis is placed on hands-on practice, real use cases, and […]