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DTSTART;VALUE=DATE:20240117
DTEND;VALUE=DATE:20240119
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UID:10038-1705449600-1705622399@uoa-academy.com
SUMMARY:Understanding and Creating Connections with Client  (2 days)
DESCRIPTION:Objectives \nThe Understanding and Creating Connections with Clients course aims to equip participants with the skills and knowledge needed to establish meaningful connections with clients. The primary objective is to enhance participants’ ability to understand clients’ needs\, communicate effectively\, and build lasting relationships that contribute to business success.  \nTarget Audience \nThis program is designed for executives across various industries who interact with clients\, including sales representatives\, customer service personnel\, account managers\, and business development professionals. It caters to individuals seeking to improve their client relationship management skills and foster stronger connections. \nLearning Outcomes \n\nDevelop effective communication strategies for client interactions.\nAcquire advanced relationship-building techniques.\nEnhance client satisfaction through improved communication and understanding.\nFoster client loyalty through personalised and attentive relationship management.\nAchieve successful business outcomes by applying acquired client-centric skills.\n\nCourse Outlines: \nDay 1: \nModule 1: Understanding Client Perspectives \n\nImportance of client-centric approaches\nTechniques for empathetic understanding of client needs\nDeveloping a client-focused mindset\n\nModule 2: Effective Communication Strategies \n\nTailoring communication styles to different clients\nActive listening and responding to client cues\nOvercoming communication barriers in client interactions\n\nModule 3:  Advanced Relationship-Building Techniques \n\nBuilding rapport and trust with clients\nStrategies for long-term relationship development\nLeveraging emotional intelligence in client relationships\n\nModule 4: Personalized and Attentive Relationship Management \n\nCustomizing services to meet individual client preferences\nAddressing client concerns proactively\nCreating a personalized client experience\n\nDay 2: \nModule 5: Enhancing Client Satisfaction \n\nEvaluating and understanding client satisfaction metrics\nImplementing feedback mechanisms for continuous improvement\nStrategies for turning dissatisfied clients into advocates\n\nModule 6: Fostering Client Loyalty \n\nBuilding a loyalty-focused organisational culture\nManaging client expectations and exceeding them\nTechniques for client retention and loyalty enhancement\n\nModule 7: Real-world Application of Client-Centric Skills \n\nCase studies and practical exercises\nApplying learned strategies to diverse client scenarios\nRole-playing and simulations for hands-on experience\n\nModule 8: Assessments and Continuous Improvement \n\nKnowledge assessments to measure understanding\nIndividualised feedback on communication and relationship-building skills\nStrategies for continuous improvement in client-centric approaches\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/understanding-and-creating-connections-with-client/
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