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X-WR-CALDESC:Events for UOA Academy
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DTSTART;VALUE=DATE:20231025
DTEND;VALUE=DATE:20231027
DTSTAMP:20260430T063556
CREATED:20230720T004424Z
LAST-MODIFIED:20230720T203030Z
UID:8284-1698192000-1698364799@uoa-academy.com
SUMMARY:Speak Up! Facing Difficult People and Conversation Confidently
DESCRIPTION:Objectives\nAs an executive\, it is a key responsibility to effectively communicate with various stakeholders such as superiors\, colleagues\, customers\, and vendors. That said\, in the face of difficult situations\, many individuals may feel uncomfortable to be part of such conversations. Throughout this course\, our expert trainer will provide guidance and support to help you navigate challenging conversations with confidence. You will learn how to develop the necessary skills to communicate assertively while also showing empathy in such situations. \nTarget Audience\nThe “Speak Up! Facing Difficult People and Conversation Confidently” course is designed for professionals across various roles such as senior managers\, managers\, team leaders and senior executives who want to improve their communication skills and gain confidence in dealing with difficult people and challenging conversations. \nLearning Outcomes\n● Learn that communication never stops\n● Be able to articulate our thoughts and opinions to others confidently\n● Understand our personality and using it to enhance relationships\n● Be assertive with others on what needs to be done \nModule 1: Communicate Non-Stop\n● The Communication Model –We Communicate Always\n● The Reality and Facts vs Perception and Fear Activity: A Visual Assessment \nModule 2: Practice Open Communication:\n● The Power of Human Connection\n● Personality Profiling to Enhance Communication and Relationship with Others\n● Human Connection – High Tech vs. High Touch\n● The 4 Key Strategies to Connect Everyone Exercise : DiSC Profiling \nModule 3: Be More Assertive\n● The Four Steps To Assertive Behavior\n● Saying ‘No’ To Unreasonable/Unrealistic Demands\n● Telling Others What You Want – Asking For Things\n● Providing Feedback to Others using BIS\n● Expressing Opinions Effectively – Getting People To Listen\n● Conflict Management Exercise: Role Plays on Assertiveness and Conflict \nModule 4: Framing a Courageous Conversation\n● Types of Courageous Conversation\n● What Is Your Story- Emotions Vs Facts\n● Anchor Your Conversation Content with GPS (Gap\, Pattern and Solutions).\n● The Stages in a Conversation Activity: Framing The Stories \nModule 5: Directions for A Courageous Conversation\n● The 3H to Move forward\n● Using SOOAR and SCARE Techniques for Speaking to Management\n● DESSC for Serious Staff Communication Activity: Role Plays on Various Courageous Conversation \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today! \n  \n 
URL:https://uoa-academy.com/events/speak-up-facing-difficult-people-and-conversation-confidently/
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