Speak Up! Facing Difficult People and Conversation Confidently

Objectives
As an executive, it is a key responsibility to effectively communicate with various stakeholders such as superiors, colleagues, customers, and vendors. That said, in the face of difficult situations, many individuals may feel uncomfortable to be part of such conversations. Throughout this course, our expert trainer will provide guidance and support to help you navigate challenging conversations with confidence. You will learn how to develop the necessary skills to communicate assertively while also showing empathy in such situations.

Target Audience
The “Speak Up! Facing Difficult People and Conversation Confidently” course is designed for professionals across various roles such as senior managers, managers, team leaders and senior executives who want to improve their communication skills and gain confidence in dealing with difficult people and challenging conversations.

Learning Outcomes
● Learn that communication never stops
● Be able to articulate our thoughts and opinions to others confidently
● Understand our personality and using it to enhance relationships
● Be assertive with others on what needs to be done

Module 1: Communicate Non-Stop
● The Communication Model –We Communicate Always
● The Reality and Facts vs Perception and Fear Activity: A Visual Assessment

Module 2: Practice Open Communication:
● The Power of Human Connection
● Personality Profiling to Enhance Communication and Relationship with Others
● Human Connection – High Tech vs. High Touch
● The 4 Key Strategies to Connect Everyone Exercise : DiSC Profiling

Module 3: Be More Assertive
● The Four Steps To Assertive Behavior
● Saying ‘No’ To Unreasonable/Unrealistic Demands
● Telling Others What You Want – Asking For Things
● Providing Feedback to Others using BIS
● Expressing Opinions Effectively – Getting People To Listen
● Conflict Management Exercise: Role Plays on Assertiveness and Conflict

Module 4: Framing a Courageous Conversation
● Types of Courageous Conversation
● What Is Your Story- Emotions Vs Facts
● Anchor Your Conversation Content with GPS (Gap, Pattern and Solutions).
● The Stages in a Conversation Activity: Framing The Stories

Module 5: Directions for A Courageous Conversation
● The 3H to Move forward
● Using SOOAR and SCARE Techniques for Speaking to Management
● DESSC for Serious Staff Communication Activity: Role Plays on Various Courageous Conversation

Join Today!