UOA Academy

LEVEL 3: Microsoft Excel (Advanced) (2 Days)
2026-11-04 - 2026-11-05
Objectives
The “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced functions, exploring complex data manipulation techniques, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills, enabling them to efficiently tackle complex data challenges in professional settings.
Target Audience
This course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.
Learning Outcomes

Mastery of complex functions, enhancing participants’ Excel proficiency.
Acquire advanced techniques for manipulating and analyzing data effectively.
Skills to create dynamic visualizations for clearer data representation.
Efficiently streamline repetitive tasks for increased productivity.
Contribute to increased efficiency and effectiveness in professional roles.
Empowered to handle complex data scenarios with confidence and precision.

Course Outline Day 1:
Module 1: Advanced Functions Mastery

Overview of advanced Excel functions
Practical exercises for mastery
Application in data analysis scenarios

Module 2: Complex Data Manipulation Techniques

Strategies for handling intricate datasets
Techniques for efficient data manipulation
Real-world applications and case studies

Module 3: Automation through Macros

Introduction to macros and automation
Creating and using macros in Excel
Automation for repetitive tasks

Module 4: Visualizing Data Dynamically

Importance of dynamic visualizations
Creating charts and graphs dynamically
Enhancing data representation in reports

Module 5: Efficient Task Streamlining

Identifying and streamlining repetitive tasks
Using Excel features for task efficiency
Best practices for task management

Day 2: Module 6: Advanced Data Analysis Techniques

Exploring advanced data analysis methods
Practical applications in business scenarios
Interpreting and presenting analysis results

Module 7: Data-driven Decision-Making

Leveraging data for decision-making
Case studies on data-driven decisions
Integrating Excel analysis into decision processes

Module 8: Excel Efficiency in Professional Settings

Applying advanced Excel skills in the workplace
Enhancing professional efficiency
Real-world examples and success stories

Module 9: Handling Complex Data Scenarios with Confidence

Practical exercises on complex data scenarios
Building confidence in data handling

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Customer Service Excellence (2 Days)
2026-11-04 - 2026-11-05
Objectives
To equip participants with universal customer service skills that enhance client satisfaction, professional communication, and problem solving across any business or service environment. Participants will learn how to understand customer behaviour, communicate effectively, manage emotions, and resolve issues efficiently to create positive, lasting customer experiences.
Target Audience

Frontline staff in any customer-facing role
Customer service operator in call center
Marketing or sales personnel interacting with clients
SMEs or startups managing customer relations
Entrepreneurs

Learning Outcomes

Understand the fundamentals of professional customer service applicable to any business setting.
Identify different customer types and adapt communication to meet their needs.
Apply verbal and non-verbal communication techniques.
Manage personal and customer emotions to reduce conflict and enhance engagement.
Handle complaints and resolve issues effectively using structured approaches.

Course Outlines:
Day 1 – Foundations of Customer Service & Communication
Module 1: Foundations of Customer Service Excellence

Importance of customer service in business success
Customer service as brand representation
Professional behaviour and service mindset

Module 2: Understanding Customers & Behaviour

Types of customers and behaviour patterns
Customer expectations and service needs
Adapting service approach to different customers

Module 3: Professional Communication Skills

Verbal communication techniques
Non-verbal communication and body language
Active listening and effective questioning

Module 4: Managing Service Interactions

Building rapport with customers
Handling enquiries and requests professionally
Managing difficult conversations calmly

Day 2 – Emotional Intelligence, Conflict & Resolution
Module 5: Emotional Intelligence in Customer Service

Understanding self-awareness and emotional triggers
Recognising customer emotions
Managing emotions under pressure

Module 6: Conflict Management & Difficult Customers

Common causes of customer conflict
Techniques to de-escalate tense situations
Responding professionally to challenging behaviour

Module 7: Complaint Handling & Problem Resolution

Structured problem-solving approaches
Managing complaints effectively
Follow-up, accountability, and service recovery
Common mistakes in complaint handling

Module 8: Service Consistency & Practical Application

Delivering consistent service standards
Case studies and real workplace scenarios
Role plays and guided practice
Key takeaways and action planning

Training Methodology
This programme uses an interactive and hands-on approach combining short lectures, group discussions, case studies, role plays, and practical exercises. Participants actively practise communication, emotional management, conflict handling, and problem resolution skills to build confidence and apply learning immediately in their work environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness) (2 Days)
2026-11-04 - 2026-11-05
Objectives
The objectives of the “Basic Fire Fighting & ERP Training” program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and to instill a heightened safety awareness mindset. Additionally, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.
Target Audience
This training is designed for individuals across various industries and workplaces, including office environments, manufacturing facilities, and public spaces. It caters to employees, supervisors, safety officers, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.
Learning Outcomes

Attainment of essential skills in basic fire-fighting techniques, encompassing the proper use of fire extinguishers and efficient evacuation procedures.
Development of a safety awareness mindset among participants.
The Fire Drill Exercise serves as a practical reinforcement, allowing participants to apply theoretical knowledge, enhancing their proficiency in real-life emergency scenarios.
Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.

Course Outlines: Day 1:
Module 1: Introduction to Fire Safety and Emergency Response

Understanding the Importance of Fire Safety
Overview of Emergency Response Procedures (ERPs)
Introduction to Safety Awareness Mindset

Module 2: Basic Fire-Fighting Techniques

Proper Use of Fire Extinguishers
Efficient Evacuation Procedures
Practical Application and Hands-on Training

Module 3: Emergency Response Procedures (ERPs)

In-Depth Exploration of Workplace-Specific ERPs
Coordinated Response in Fire Emergencies
Integration of ERPs into Daily Safety Practices

Module 4: Safety Awareness Mindset Development

Identifying Potential Hazards in the Workplace
Cultivating a Proactive Safety Awareness Mindset
Contribution to a Secure Work Environment

Day 2:
Module 5: Fire Drill Exercise

Simulated Emergency Scenario Participation
Practical Application of Fire-Fighting Techniques
Evaluation and Feedback for Continuous Improvement

Module 6: Practical Reinforcement of Knowledge

Application of Theoretical Knowledge in Real-Life Scenarios
Enhancing Proficiency in Emergency Response
Continuous Improvement Strategies

Module 7:Active Contribution to Workplace Safety

Empowerment to Identify and Address Potential Hazards
Adherence to Established Safety Protocols
Collective Responsibility for a Secure Work Environment

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-11-11
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outline Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery

Voice control, posture, and body language
Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Speak to Serve (Communication & Service) (2 Days)
2026-11-11 - 2026-11-12
Objectives
Speak to Serve is an engaging and practical programme designed to help frontliners communicate clearly and confidently with guests and colleagues. Participants will discover how to express professionalism through speech and body language, apply active listening, and handle guest interactions gracefully. In the hospitality industry, every word, gesture, and tone shapes the guest experience. This programme empowers frontliners to deliver service that reflects true hospitality excellence.
Target Audience

Front Office and Guest Service Staff
Restaurant Hosts
Food & Beverage Service Staff
All frontline employees in the hospitality industry who interact directly with guests

Learning Outcomes

Recognise the role of effective communication in delivering superior guest experiences
Demonstrate professional verbal and non-verbal communication skills in hospitality settings
Apply active listening and empathy to understand and respond to guest needs
Use polite, positive, and service-oriented language in all interactions
Handle guest concerns and complaints with empathy and confidence

Course Outlines:
Day 1
Module 1: The Power of First Impressions

First impressions are formed rapidly and often based on unconscious judgement
First impressions influence opportunities, career advancement, and leadership perception
First impressions shape brand perception, brand recall, and guest loyalty
Pointers for men and ladies to create a positive first impression
Activity: Ice breaker, lecture, discussion

Module 2: What is Courtesy?

Definition of courtesy
Components of courtesy – AHCPR (Attentive, Helpful, Courteous, Polite, Respectful)
Activity: Lecture and discussion

Module 3: Understanding the Customer

Definition of a customer
Anyone who walks through the door
Anyone affected by the service you provide
Types of customers
Customer wants and needs
Activity: Lecture and discussion

Module 4: Verbal and Non-Verbal Communication

Verbal communication – definition
Examples of verbal communication (conversation, email, telephone)
Elements of verbal communication (tone, pace, fluency)
Non-verbal communication – definition
Body language (posture, gestures, movement)
Eye contact
Tone of voice (pitch, inflection, volume)
Proxemics (use of space)
How verbal and non-verbal communication work together
Understanding message conflict and emotional cues
Activity: Lecture, demonstration, role play

Module 5: Key Courteous Behaviours for Customer Service

Presentable appearance
Appropriate and accurate speech and action
Tagging of message
Genuineness of speech and action
Volume and clarity of speech
Modulation of tone
Suitable gestures and correct posture
Effective smile and maintenance of eye contact

Active listening

Telephone Service:

○ Prompt answering
○ Appropriate speech
○ Active listening
Day 2
Module 6: Application of Key Courteous Behaviours

Greeting customers
Establishing eye contact and offering assistance
Making service offers that can be delivered
Handling protracted service and delays
Referring customers to another service point
Pointing out customer mistakes tactfully
Apologising for mistakes
Handling service breakdowns
Saying “No” professionally
Requesting identification
Terminating contact appropriately
Activity: Role plays

Module 7: Application of Courteous Behaviours (Telephone Handling)

Picking up the receiver
Holding the receiver correctly
Answering calls professionally
Transferring calls
Requesting callers to wait
Answering another person’s call
Handling interruptions
Closing the call
Activity: Discussion and role play

Module 8: Dealing with Difficult Customers

Understanding difficult customer behaviour
Remaining calm and composed
Managing situations within authority limits
Activity: Role play and discussion

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Event Management Excellence (2 days)
2026-11-11 - 2026-11-12
Objectives
Event management requires a combination of strong planning, coordination, communication, and problem-solving skills. This 2-day programme is designed to equip participants with the essential knowledge and practical tools to plan, organise, and execute successful events in the Malaysian context.
Participants will gain a structured understanding of the end-to-end event management process—from concept development and budgeting to logistics coordination, risk management, and post-event evaluation—ensuring events are delivered professionally, on time, and within budget.
Target Audience

Event Executives and Coordinators
Marketing and Corporate Communication Teams
Administrative and Operations Staff involved in events
HR and Training Teams organising internal events
Individuals new to or responsible for managing events

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the full lifecycle of event management
Plan and organise events using structured frameworks
Manage vendors, logistics, and event operations effectively
Apply budgeting, scheduling, and risk management techniques
Coordinate event teams and stakeholders professionally
Evaluate event outcomes and improve future event delivery

Course Outlines: Day 1 : Event Planning & Preparation
Module 1: Introduction to Event Management

Types of events (corporate, training, conferences, social events)
Roles and responsibilities of an event manager
Key success factors in event management

Module 2: Event Concept & Objective Setting

Defining event purpose and objectives
Understanding client or stakeholder requirements
Developing event concepts aligned with objectives

Module 3: Event Planning & Scheduling

Creating event timelines and work plans
Task allocation and coordination
Managing deadlines and dependencies

Module 4: Budgeting & Cost Control

Preparing event budgets
Cost estimation and financial planning
Managing expenses and controlling costs

Day 2 – Event Execution, Risk & Evaluation
Module 5: Vendor, Venue & Logistics Management

Selecting and managing vendors and suppliers
Venue coordination and site inspection
Managing equipment, F&B, and technical requirements

Module 6: Event Operations & On-Site Management

Pre-event preparation and rehearsal
Registration and guest management
Managing on-site operations and team coordination
Handling last-minute changes

Module 7: Risk Management & Crisis Handling

Identifying potential event risks
Safety, compliance, and contingency planning
Managing unexpected issues and emergencies
Communication during crisis situations

Module 8: Post-Event Evaluation & Continuous Improvement

Measuring event success against objectives
Collecting feedback from participants and stakeholders
Post-event reporting and documentation
Lessons learned and improvement planning

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Presence: Grooming, Confidence & Impact (2Days)
2026-11-18
Objectives
In today’s professional environment, corporate presence goes beyond appearance—it reflects confidence, credibility, communication, and professional conduct. This 2-day programme is designed to help participants develop a strong and authentic corporate presence through appropriate grooming, confident behaviour, and impactful interpersonal skills suited to the Malaysian workplace culture.
Participants will learn how personal image, attitude, body language, and communication influence perceptions, relationships, and career growth. The programme focuses on practical application to help professionals present themselves with confidence, professionalism, and positive impact in daily work interactions
Target Audience

Executives and Professionals
Frontline and Customer-Facing Staff
Supervisors and Team Leaders
Administrative and Support Staff
Employees representing the organisation internally and externally

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the importance of corporate presence in professional success
Present a professional image aligned with organisational standards
Demonstrate confident posture, body language, and communication
Build self-confidence and personal credibility at work
Communicate with clarity, professionalism, and impact
Strengthen workplace relationships through positive professional behaviour

Course Outlines:
Day 1 – Professional Image & Confidence Foundations
Module 1: Understanding Corporate Presence

What is corporate presence and why it matters
First impressions and professional credibility
Corporate presence in the Malaysian workplace context

Module 2: Professional Grooming & Appearance

Workplace grooming standards and expectations
Dressing appropriately for different roles and occasions
Personal hygiene, posture, and professional etiquette
Aligning personal image with organisational values

Module 3: Body Language & Non-Verbal Impact

Understanding body language and its influence
Confident posture, eye contact, and facial expressions
Managing nervous habits and negative signals

Module 4: Building Personal Confidence at Work

Understanding confidence vs arrogance
Overcoming self-doubt and limiting beliefs
Developing self-assurance in professional settings

Day 2 – Communication, Impact & Professional Behaviour
Module 5: Professional Communication & Presence

Speaking with clarity, confidence, and professionalism
Tone of voice and verbal impact
Communicating assertively and respectfully

Module 6: Workplace Etiquette & Professional Conduct

Professional behaviour in meetings and discussions
Respectful interaction with colleagues and stakeholders
Managing emotions and maintaining composure

Module 7: Influencing Others Through Presence

Building credibility and trust
Creating positive impact without authority
Managing perceptions in challenging situations

Module 8: Sustaining Corporate Presence & Personal Action Plan

Maintaining consistency in image and behaviour
Aligning presence with career goals
Developing a personal corporate presence action plan
Programme recap and key takeaways

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Expectation & Stress Management (2 Days)
2026-11-18 - 2026-11-19
Objectives
The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights into expectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target Audience
This course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations, improve performance, and foster a positive work-life balance.
Learning Outcomes

Communicate expectations clearly to minimize conflicts.
Learn practical and effective stress management techniques.
Foster resilience in facing challenging situations.
Develop skills to navigate challenging situations with composure.
Gain a deep understanding of effective management contributing to overall well-being.

Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management

Overview of the course objectives.
Importance of effective expectation management in professional and personal contexts.

Module 2: Strategies for Clear Communication of Expectations

Techniques for communicating expectations clearly.
Minimizing conflicts through effective communication.

Module 3: Practical Stress Management Techniques

Introduction to stress management principles.
Learning and applying practical techniques for stress reduction.

Module 4: Building Resilience

Understanding resilience in the face of challenges.
Strategies for fostering resilience in both professional and personal aspects.

Day 2:
Module 5: Navigating Challenging Situations with Composure

Developing skills to navigate high-pressure situations.
Maintaining composure and effectiveness in challenging environments.

Module 6: Work-Life Balance

Importance of work-life balance.
Strategies for achieving and maintaining a positive work-life balance.

Module 7: Overall Well-being and Professional Success

Connecting effective expectation management and stress reduction to overall well-being.
Building skills for professional success through effective stress and expectation management.

Module 8: Group Activities and Discussions

Engaging in group activities to reinforce learning.
Discussions on challenges and solutions in managing expectations and stress.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-11-18 - 2026-11-19
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Critical Thinking & Creativity in Problem Solving (2Days)
2026-11-25 - 2026-11-26
Objectives
The “Critical Thinking & Creativity in Problem Solving” course aims to develop participants’ critical thinking and creativity skills for effective problem-solving and decision-making. The primary objectives include fostering a deep understanding of critical thinking principles, promoting creativity in decision-making processes, and equipping participants with practical problem-solving strategies.
Target Audience
This course is designed for professionals across various industries, including managers, executives, and decision-makers seeking to enhance their problem-solving and decision-making capabilities. It is suitable for individuals looking to cultivate critical thinking skills and inject creativity into their decision-making processes for improved outcomes.
Learning Outcomes
By the end of this programme, participants will be able to:

Develop proficiency in applying critical thinking methodologies for systematic problem analysis.
Cultivate creative approaches to decision-making, generating innovative solutions.
Navigate ambiguity with confidence and make informed decisions.
Contribute to the development of a dynamic problem-solving culture within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to Critical Thinking

Overview of critical thinking principles
Importance in problem-solving and decision-making

Module 2: Creative Decision-Making

Understanding the role of creativity in decision-making
Techniques for fostering creativity in problem-solving

Module 3: Systematic Problem Analysis

Critical thinking methodologies for analyzing complex problems
Practical applications in real-world scenarios

Module 4: Navigating Ambiguity

Building confidence in dealing with ambiguous situations
Making informed decisions amid uncertainty

Day 2:
Module 5: Cultivating a Dynamic Problem-Solving Culture

Strategies for fostering a problem-solving culture in organizations
Implementing and sustaining positive changes in decision-making processes

Module 6: Effective Communication in Decision-Making

Importance of communication in conveying decisions
Techniques for communicating complex decisions to diverse stakeholders

Module 7: Collaborative Problem-Solving

Enhancing teamwork and collaboration in problem-solving
Leveraging diverse perspectives for more robust solutions

Module 8: Decision Implementation and Evaluation

Strategies for implementing decisions effectively
Methods for evaluating the outcomes of decisions

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-11-25 - 2026-11-26
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants

Overview of AI-powered personal assistant applications and productivity tools.
Hands-on exploration of virtual assistants for task management and reminders.
Tips and techniques for maximizing efficiency with AI-driven personal assistants.

Session 6: Enhancing Focus and Concentration with AI

Strategies for using AI technologies to minimize distractions and maintain focus.
Exploring AI-driven tools for blocking distractions and managing digital clutter.
Practical exercises in creating an AI-enhanced productivity environment.

Session 7: Integrating AI into Daily Routines

Developing personalized routines and workflows with AI-driven productivity solutions.
Tips for seamlessly integrating AI tools into daily schedules and habits. ● Case studies and success stories of individuals leveraging AI for better time management.

Session 8: Action Planning and Implementation

Developing actionable plans for integrating AI-driven time management strategies into participants’ daily routines.
Peer feedback and collaboration on implementation strategies and best practices.
Closing remarks and resources for continued learning and exploration of AI-driven time management solutions.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Emotional Intelligence: The Power of Awareness at Work (2Days)
2026-11-25 - 2026-11-26
Objectives
The objective of this training course is to enhance participants’ emotional intelligence by helping them understand and leverage their emotional strengths to achieve personal and professional growth. The course focuses on developing self-awareness, self-regulation, and interpersonal skills to empower individuals to manage their emotions effectively, improve their relationships, and maximize their potential. Participants will learn strategies for harnessing emotional intelligence to boost resilience, enhance decision-making, and create a positive impact in both their personal lives and workplace environments.
Target Audience
This training course is designed for individuals at all levels who are seeking to improve their emotional intelligence to enhance personal and professional effectiveness. It is particularly beneficial for professionals looking to develop greater self-awareness, better manage their emotions, and improve their interpersonal relationships. The course is ideal for those in leadership roles, team members, and anyone interested in maximizing their potential and fostering a more positive and productive work environment.
Learning Outcomes
By the end of this programme, participants will be able to:

Enhanced Self-Awareness: Improved ability to recognize and understand personal emotions and their impact on behavior and decision-making.
Advanced Self-Regulation: Mastery of techniques for managing and controlling emotional responses to handle stress and maintain composure effectively.
Strengthened Interpersonal Skills: Enhanced ability to communicate empathetically, build stronger relationships, and navigate social interactions with greater ease.
Increased Resilience: Development of strategies to bounce back from setbacks and manage challenges with a positive and proactive mindset.
Improved Decision-Making: Greater capacity to make informed and balanced decisions by integrating emotional insights with rational analysis.
Maximized Personal and Professional Potential: Leveraging emotional intelligence to boost overall performance, achieve personal goals, and foster a more productive and harmonious work environment.

Course Outlines:
DAY1: Foundations and Leadership in Service Culture
Module 1: Understanding Service Culture

Defining Service Excellence: Explore the key components of a service-oriented culture and what distinguishes exceptional service.
Impact on Organizational Success: Understand how a strong service culture contributes to customer satisfaction, loyalty, and business growth.

Module 2: Leading by Example

Modeling Exceptional Service: Techniques for demonstrating high standards of customer service and setting a positive example for your team.
Developing Leadership Skills: Strategies for inspiring and motivating employees to deliver superior service and uphold service standards.

Module 3: Creating and Communicating Service Standards

Establishing Clear Standards: Methods for defining and implementing service expectations that align with organizational goals.
Effective Communication: Skills for communicating service standards and expectations clearly to your team to ensure alignment and consistency.

Module 4: Coaching and Mentoring for Service Excellence

Building Skills through Coaching: Techniques for providing effective feedback and coaching to improve team performance.
Mentoring for Growth: Strategies for mentoring team members to develop their customer service skills and advance their careers.

DAY 2: Implementing Strategies and Fostering a Positive Culture Module 5: Implementing Service Strategies

Developing Action Plans: Create actionable plans to implement service strategies that enhance customer satisfaction and service delivery.
Monitoring and Adjusting: Techniques for tracking the effectiveness of service strategies and making necessary adjustments for continuous improvement.

Module 6: Driving Continuous Improvement

Performance Evaluation: Tools for assessing service performance and identifying areas for improvement.
Actionable Feedback: How to gather and use customer and employee feedback to refine service practices and drive improvements.

Module 7: Fostering a Service-Oriented Culture

Building a Positive Environment: Strategies for creating and maintaining a work environment that supports and encourages exceptional service.
Engagement and Recognition: Techniques for recognizing and rewarding team members who exemplify outstanding service, reinforcing a culture of excellence.

Module 8: Personal Action Plans and Implementation

Developing Individual Action Plans: Craft personalized plans for applying the learned concepts to your specific team and organizational context.
Role-Playing and Scenario Practice: Engage in role-playing exercises to practice implementing service strategies and resolving service-related challenges.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
