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X-WR-CALDESC:Events for UOA Academy
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250212
DTEND;VALUE=DATE:20250214
DTSTAMP:20260504T005129
CREATED:20241230T015245Z
LAST-MODIFIED:20250113T033108Z
UID:32802-1739318400-1739491199@uoa-academy.com
SUMMARY:ISO 45001 : 2018 Auditor Training  (2 Days)
DESCRIPTION:Objectives \nThe ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018\, while preparing them to perform key audit activities such as planning\, conducting audits\, identifying non-conformities\, and preparing audit reports. Additionally\, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices. \nTarget Audience \nThe target audience for ISO 45001:2018 Auditor Training includes employees at all levels\, senior management\, middle management\, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment\, improve OHS practices\, and support continuous improvement in occupational health and safety management systems. \nLearning Outcomes  \n\nUnderstand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard.\nConduct Effective Audits: Plan and execute efficient audits\, including observation\, interviews\, and document reviews.\nIdentify and Document Findings: Accurately and objectively identify\, document\, and analyze audit findings.\nPrepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management.\nApply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to ISO 45001:2018 \n\nOverview of the ISO 45001:2018 standard\nKey principles and terminology\nStructure of ISO 45001 and its relationship with other management system standards \n\nModule 2: Understanding Occupational Health and Safety (OHS) Management Systems \n\nKey components and requirements of an OHSMS\nRisk-based thinking and its application in ISO 45001\nLegal and regulatory requirements in health and safety\n\nModule 3: Audit Fundamentals \n\nWhat is auditing? Definition\, purpose\, and types of audits (internal and external)\nPrinciples of auditing: independence\, impartiality\, confidentiality\nAudit lifecycle: Planning\, execution\, reporting\, and follow-up\n\nModule 4: Planning an ISO 45001 Audit \n\nDeveloping an audit plan and checklist\nSelecting audit criteria and scope\nPreparing for fieldwork and logistics\n\nDay 2: \nModule 5: Conducting an Audit \n\nAudit techniques: Document review\, interviews\, and observations\nCollecting and verifying evidence\nEngaging with auditees and stakeholders\nRecording and reporting audit findings\n\nModule 6: Identifying Non-Conformities and Corrective Actions \n\nUnderstanding non-conformities in OHSMS\nRoot cause analysis and corrective actions\nDeveloping action plans for continual improvement\n\nModule 7: Audit Reporting and Follow-Up \n\nWriting an audit report: Structure\, key sections\, and recommendations\nPresenting audit findings to management\nFollowing up on corrective actions and effectiveness\n\nModule 8: Promoting Continuous Improvement \n\nThe role of auditors in driving continuous improvement\nAligning audit outcomes with the organization’s strategic goals\nBest practices for maintaining ISO 45001 certification\n\n  \nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/iso-45001-2018-auditor-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250220
DTSTAMP:20260504T005129
CREATED:20250102T084826Z
LAST-MODIFIED:20250113T033052Z
UID:32865-1739836800-1740009599@uoa-academy.com
SUMMARY:Conflict Resolution Getting Along in the Workplace  (2 Days)
DESCRIPTION:Objectives \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture. \nTarget Audience \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication. \nLearning Outcomes  \n\nUnderstand the nature and causes of workplace conflicts.\nIdentify different conflict resolution styles and their implications.\nApply effective communication techniques to prevent and manage conflicts.\nUtilize active listening skills to understand and address underlying concerns.\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nModule 7: Preventing and Resolving Workplace Conflicts \n\nStrategies for preventing conflicts in the workplace\nEarly intervention and conflict management techniques\nMediation and facilitation skills\n\nModule 8: Developing a Conflict Resolution Action Plan \n\nIdentifying personal areas for growth in conflict resolution\nCreating an action plan for implementing conflict resolution strategies\nApplying conflict resolution skills in real-life scenarios\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n  \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-3/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250220
DTSTAMP:20260504T005129
CREATED:20250106T011711Z
LAST-MODIFIED:20250113T033035Z
UID:32906-1739836800-1740009599@uoa-academy.com
SUMMARY:Delegation: The Art of Delegating Effectively (2 days)
DESCRIPTION:Objectives \nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation. \nTarget Audience \nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries. \nLearning Outcomes  \n\nUnderstand the concept and importance of delegation in a professional setting.\nAssess tasks and determine their suitability for delegation based on team members’ skills and capabilities.\nEffectively communicate expectations\, instructions\, and guidelines for delegated tasks.\nEstablish clear objectives\, deadlines\, and checkpoints for delegated tasks.\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nModule 7: Preventing and Resolving Workplace Conflicts \n\nStrategies for preventing conflicts in the workplace\nEarly intervention and conflict management techniques\nMediation and facilitation skills\n\nModule 8: Developing a Conflict Resolution Action Plan \n\nIdentifying personal areas for growth in conflict resolution\nCreating an action plan for implementing conflict resolution strategies\nApplying conflict resolution skills in real-life scenarios\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/delegation-the-art-of-delegating-effectively-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250220
DTSTAMP:20260504T005129
CREATED:20250106T020124Z
LAST-MODIFIED:20250210T081303Z
UID:32913-1739836800-1740009599@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients
DESCRIPTION:Objectives \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience. \nTarget Audience \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations. \nLearning Outcomes  \n\nGain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone.\nDevelop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions.\nAcquire skills to enhance customer satisfaction through improved communication effectiveness.\nContribute to a positive and professional organizational image through effective telephone techniques.\nEmpower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism.\n\nCourse Outlines: \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication \n\nProfessional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks)\nActive Listening Skills (Techniques for Effective Listening and Understanding)\nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation)\nBuilding Rapport and Establishing Trust\n\nModule 2: Handling Customer Inquiries and Requests \n\nGathering Information and Clarifying Client Needs\nProviding Accurate and Concise Information\nProblem-Solving Techniques for Common Customer Inquiries\nDirecting Calls and Transferring Calls Effectively\n\nModule 3: Techniques for Handling Customer Complaints \n\nActive Listening and Empathy in Complaint Handling\nAcknowledging and Validating Customer Concerns\nDe-escalation Techniques for Angry or Frustrated Clients\nFinding Solutions and Resolving Complaints Effectively\n\nModule 4: Building Rapport and Customer Relationships \n\nPersonalized Communication and Customer Recognition\nActive Listening and Empathy in Customer Interactions\nBuilding Trust and Credibility through Effective Communication\n\nDay 2: \nModule 5: Dealing with Difficult Client Behaviors \n\nIdentifying and Addressing Aggressive\, Rude\, or Demanding Clients\nSetting Boundaries and Maintaining Professionalism\nHandling Difficult Conversations and Difficult People\nTechniques for Remaining Calm and Composed under Pressure\n\nModule 6: Handling Difficult Situations \n\nDealing with Irate Customers and Handling Angry Outbursts\nManaging Difficult Calls and Escalation Situations\nHandling Customer Complaints and Disputes\nTechniques for Handling Difficult or Sensitive Topics\n\nModule 7: Communication Technology and Tools \n\nUtilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools\nCommunication Protocols and Best Practices\nTechnology and its Impact on Customer Service\n\nModule 8: Enhancing Customer Satisfaction \n\nMeasuring Customer Satisfaction and Gathering Feedback\nUsing Customer Feedback to Improve Telephone Interactions\nCreating a Positive Customer Experience\nBuilding Long-Term Customer Relationships\n\n\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n  \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/telephone-techniques-and-handling-difficult-clients/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250220
DTEND;VALUE=DATE:20250221
DTSTAMP:20260504T005129
CREATED:20250106T013954Z
LAST-MODIFIED:20250113T033002Z
UID:32910-1740009600-1740095999@uoa-academy.com
SUMMARY:Essential First Aid\, CPR\, & AED
DESCRIPTION:Objectives \nThe Essential First Aid\, CPR\, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. The primary objectives include training participants in basic first aid techniques\, cardiopulmonary resuscitation (CPR)\, and the proper use of automated external defibrillators (AEDs). The course aims to empower individuals to respond effectively to a range of medical situations\, promoting quick and appropriate actions to preserve life and minimize the impact of injuries or illnesses. \nTarget Audience \nThe Essential First Aid\, CPR\, & AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\nUnderstand the importance of basic first aid and CPR in emergency situations.\nDemonstrate proficiency in providing CPR to adults\, children\, and infants.\nOperate an Automated External Defibrillator (AED) effectively and safely.\nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions.\n\nCourse Outlines: \nModule 1: Introduction to First Aid \n\nUnderstanding the importance of basic first aid skills in emergency situations\nExploring scenarios where first aid can make a critical difference in preserving life and minimizing the impact of injuries or illnesses\n\nModule 2: Basic First Aid Techniques \n\nWound Care and Bandaging\nBurns and Scalds\nFracture Management\n\nModule 3: Cardiopulmonary Resuscitation (CPR) \n\nCPR Techniques for Adults\, Children\, and Infants\nHands-on Practice Sessions\n\nModule 4: Automated External Defibrillator (AED) Operation \n\nUnderstanding AED Functionality\nSafe and Effective Use of AEDs\nPractical AED Application\n\nModule 5: Medical Emergency Response \n\nAssessment and Prioritization of Injuries and Illnesses\nProviding Appropriate First Aid Interventions\nScenario-Based Training\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/essential-first-aid-cpr-aed/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250220
DTEND;VALUE=DATE:20250221
DTSTAMP:20260504T005129
CREATED:20250106T022522Z
LAST-MODIFIED:20250113T032947Z
UID:32916-1740009600-1740095999@uoa-academy.com
SUMMARY:LEVEL 1: Microsoft PowerPoint
DESCRIPTION:We’re currently updating the course outline. Please check back soon! \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/level-1-microsoft-powerpoint/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250220
DTEND;VALUE=DATE:20250221
DTSTAMP:20260504T005129
CREATED:20250106T023342Z
LAST-MODIFIED:20250113T032937Z
UID:32919-1740009600-1740095999@uoa-academy.com
SUMMARY:Housekeeping Excellence Training
DESCRIPTION:We’re currently updating the course outline. Please check back soon! \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/housekeeping-excellence-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250225
DTEND;VALUE=DATE:20250227
DTSTAMP:20260504T005129
CREATED:20250106T024554Z
LAST-MODIFIED:20250204T031241Z
UID:32922-1740441600-1740614399@uoa-academy.com
SUMMARY:Scaffolding Training
DESCRIPTION:Objectives \nThe objective of the Scaffolding Training program is to equip participants with the necessary skills and knowledge to effectively provide instructional support in educational or training settings. The program aims to train individuals\, such as educators\, trainers\, or facilitators\, in implementing scaffolding techniques to guide learners through the acquisition of new skills and concepts. By the end of the training\, participants will be adept at tailoring support to learners’ needs\, fostering a more effective and supportive learning environment. \nTarget Audience \nThis Scaffolding Training is designed for educators\, trainers\, instructional designers\, and anyone involved in facilitating learning experiences. It is suitable for professionals across various fields\, including education\, corporate training\, and skill development programs. The content is crafted to address the unique needs of those responsible for guiding others through the learning process\, enhancing their ability to provide targeted and effective support. \nLearning Outcomes  \n\nGain in-depth knowledge of scaffolding techniques and their application in educational settings.\nDevelop skills in modeling effective learning behaviors for enhanced understanding.\nBe well-equipped to foster engaging and successful learning experiences.\nEnhance the ability to facilitate knowledge retention in learners through effective scaffolding. \n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Scaffolding in Education \n\nUnderstanding the importance of scaffolding in learning\nOverview of course objectives and structure\nRole of scaffolding in facilitating effective learning experiences\n\nModule 2: In-depth Knowledge of Scaffolding Techniques \n\nExploring various scaffolding techniques and their applications\nCase studies on successful implementation of scaffolding in educational contexts\nPractical exercises for hands-on learning\n\nModule 3: Tailoring Support to Individual Learner Needs \n\nDeveloping skills to tailor instructional support based on learners’ unique needs\nStrategies for creating a supportive and adaptive learning environment\nReal-world examples of personalized scaffolding approaches\n\nModule 4: Modeling Effective Learning Behaviors \n\nCultivating skills in modeling effective learning behaviors\nDemonstrating behaviors that enhance understanding and engagement\nRole-playing and simulations for practical application\n\nDay 2: \nModule 5: Fostering Engaging Learning Experiences \n\nEquipping participants to foster engaging and successful learning experiences\nStrategies for creating interactive and participatory learning sessions\nIncorporating technology and multimedia for enhanced engagement\n\nModule 6: Facilitating Knowledge Retention \n\nEnhancing the ability to facilitate knowledge retention through effective scaffolding\nTechniques for reinforcing and consolidating learned concepts\nContinuous assessment and feedback for retention improvement\n\nModule 7: Strategies for Continuous Enhancement \n\nExplore methodologies for continuously refining scaffolding techniques.\nImplement effective feedback mechanisms to glean insights from experiences.\nDevelop personalized action plans to sustain ongoing professional growth.\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/scaffolding-training-2/
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DTSTART;VALUE=DATE:20250225
DTEND;VALUE=DATE:20250227
DTSTAMP:20260504T005129
CREATED:20250106T025542Z
LAST-MODIFIED:20250204T023154Z
UID:32925-1740441600-1740614399@uoa-academy.com
SUMMARY:LEVEL 1: Microsoft Excel (Fundamentals)
DESCRIPTION:Objectives \nThe Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills\, enabling them to navigate the Excel interface\, create and format spreadsheets\, perform basic calculations\, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners\, laying the groundwork for more advanced data manipulation and analysis in subsequent levels. \nTarget Audience \nThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers\, students\, administrative professionals\, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities. \nLearning Outcomes  \n\nNavigate the Excel interface confidently and efficiently.\nCreate\, save\, and manage spreadsheets and workbooks.\nFormat data and cells to make the spreadsheet visually appealing and organized.\nPerform basic calculations using formulas and functions\, such as addition\, subtraction\, multiplication\, and division.\nDevelop a solid foundation in Microsoft Excel\, providing a basis for further learning and more advanced Excel courses.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Microsoft Excel \n\nExcel interface and navigation\nWorking with workbooks and worksheets\nBasic data entry and editing techniques\n\nModule 2: Formatting Data and Cells \n\nApplying font styles and formatting\nAdjusting cell alignments and indents\nUsing borders and shading\nFormatting numbers and dates\n\nModule 3: Basic Formulas and Functions \n\nUnderstanding cell references (relative and absolute)\nPerforming arithmetic calculations\nUsing SUM\, AVERAGE\, COUNT\, and other essential functions\nApplying auto-fill and auto-series techniques\n\nModule 4: Data Sorting and Filtering \n\nSorting data in ascending and descending order\nApplying custom sorts based on specific criteria\nUsing AutoFilter to filter data\n\nDay 2: \nModule 5: Working with Tables \n\nCreating and managing Excel tables\nUsing table features for data organization and analysis\nUtilizing the “Total Row” feature to calculate summary statistics within the table\nUnderstanding the benefits of using structured references in formulas within tables\n\nModule 6: Data Visualization with Charts \n\nCreating different chart types (column\, bar\, pie\, line\, etc.)\nFormatting and customizing charts for better visualization\nApplying chart elements like axis titles and chart titles for better context\nModifying chart types and switching rows/columns for varied chart representations\n\nModule 7: Conditional Formatting \n\nApplying conditional formatting to highlight data based on specific rules\nUsing icon sets\, data bars\, and color scales\nUtilizing conditional formatting to identify duplicates or unique values in data\nManaging and clearing conditional formatting rules as needed\n\nModule 8: Printing and Page Setup \n\nPreviewing and adjusting print settings\nPage layout and print area settings\nPrinting options for worksheets and workbooks\n\n\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n  \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/level-1-microsoft-excel-fundamentals-2/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250225
DTEND;VALUE=DATE:20250301
DTSTAMP:20260504T005129
CREATED:20250106T030627Z
LAST-MODIFIED:20250204T022900Z
UID:32928-1740441600-1740787199@uoa-academy.com
SUMMARY:Heating\, Ventilating\, and Air-Conditioning (HVAC) System Controls:  Level 2 – Technical Understanding and Standard Procedures of Preventive Maintenance (2 Days)
DESCRIPTION:Objectives \nThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components\, controls\, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency\, reliability\, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field. \nTarget Audience \nThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians\, engineers\, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.  \nLearning Outcomes  \n\nAnalyze and interpret complex HVAC system schematics and control diagrams.\nDiagnose and troubleshoot malfunctions in various types of HVAC control systems.\nUtilize diagnostic tools and equipment to identify and resolve system issues.\nApply industry best practices and safety procedures to all maintenance activities.\nOptimize system performance and energy efficiency through effective maintenance strategies.\nCommunicate technical information effectively and collaborate effectively with other team members.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Advanced HVAC Controls \n\nOverview of advanced control systems (e.g.\, Direct Digital Controls (DDC)\, Building Management Systems (BMS))\nImportance of control systems in modern HVAC systems\nBenefits of advanced control strategies (e.g.\, energy efficiency\, improved comfort)\n\nModule 2: Advanced Control System Components \n\nIn-depth exploration of DDC components (controllers\, sensors\, actuators)\nBuilding Management System architecture and communication protocols\nUnderstanding control signals and data transmission\n\nModule 3: Control Loop Analysis and Tuning \n\nPrinciples of control loops (feedback\, feedforward)\nControl loop tuning methods (PID control)\nIdentifying and addressing control loop instability\n\nModule 4: Electrical Systems and Safety \n\nElectrical safety protocols and procedures\nElectrical wiring diagrams and troubleshooting techniques\nMotor controls\, starters\, and variable frequency drives (VFDs)\nElectrical safety devices and their operation\n\nDay 2: \nModule 5: HVAC System Components and Operation \n\nAdvanced study of refrigeration cycles and heat transfer principles\nIn-depth analysis of various HVAC equipment (e.g.\, chillers\, boilers\, air handlers)\nUnderstanding system interdependencies and interactions\n\nModule 6: Preventive Maintenance Procedures \n\nDeveloping and implementing comprehensive preventive maintenance plans\nPerforming routine inspections\, cleaning\, and adjustments\nUtilizing checklists and logbooks for accurate record-keeping\nIdentifying potential maintenance issues and implementing corrective actions\n\nModule 7: Troubleshooting and Diagnostics \n\nAdvanced troubleshooting techniques for common HVAC system problems\nUtilizing diagnostic tools (e.g.\, multimeters\, pressure gauges\, infrared thermometers)\nFault finding and root cause analysis\nDeveloping effective troubleshooting strategies\n\nModule 8: Energy Efficiency and Sustainability \n\nStrategies for optimizing system energy efficiency\nIdentifying and implementing energy-saving measures\nUnderstanding and complying with energy codes and regulations\nIntegrating sustainable practices into HVAC maintenance\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/hvac-controls-level-2-preventive-maintenance/
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