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X-WR-CALDESC:Events for UOA Academy
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250115
DTSTAMP:20260504T033446
CREATED:20241230T025156Z
LAST-MODIFIED:20250113T032440Z
UID:32813-1736812800-1736899199@uoa-academy.com
SUMMARY:Event Contingency Management (1 Day)
DESCRIPTION:Objectives \nTo equip frontline staff with the skills and knowledge to effectively manage and respond to unexpected situations during events\, ensuring guest expectations are met even with last-minute requests or unforeseen circumstances\, while maintaining the highest level of service. \nTarget Audience \nThe target audience for this Event Contingency Management Training includes frontline staff of the UOA Hospitality group\, such as: \n\nFront desks staff\nConcierge staff\nHousekeeping staff\nFood and beverage servers\nBartenders / Baristas\nFrontline security\n\nEssentially\, anyone who may need to respond to unexpected situations during events would benefit from this training. \nLearning Outcomes  \n\nUnderstand contingency planning: To familiarize participants with the principles and importance of contingency planning for events.\nIdentify potential event disruptions: To train participants to recognize and assess potential disruptions and unexpected situations.\nDevelop response strategies: To equip participants with strategies to effectively respond to various types of event-related issues.\nEnhance communication during events: To improve participants’ ability to communicate clearly and effectively during unexpected situations.\nImplement quick problem-solving techniques: To teach participants how to quickly and efficiently solve problems to meet guest expectations.\nMaintain high service standards: To ensure participants can maintain excellent service delivery even under pressure.\n\n\nCourse Outline \nMorning Session (9:00 AM – 12:00 PM) \nModule 1: Introduction to Event Contingency Management \n\nDefinition and importance of contingency management in events\nTypes of unexpected situations (last-minute requests\, technical issues\, guest complaints\, etc.)\nThe role of frontline staff in managing event disruptions\n\nModule 2: Risk Assessment and Planning \n\n\n\nIdentifying potential disruptions and challenges\nConducting risk assessments for events\nDeveloping contingency plans for various scenarios\n\n\n\n\nThe importance of flexibility and adaptability\n\nAfternoon Session (1:00 PM – 4:00 PM) \nModule 3: Response Strategies for Event Disruptions \n\nEffective communication during unexpected situations\nCoordinating with team members and other departments\nHandling guest inquiries and concerns promptly\nManaging stress and maintaining composure under pressure\n\nModule 4: Quick Problem-Solving and Maintaining Service Standards \n\nQuick problem-solving techniques\nEnsuring guest satisfaction despite disruptions\nMaintaining high service standards\nUsing available resources efficiently\n\nTraining Methodology \n\nLectures and presentations\nRole-playing exercises\nGroup discussions\nCase studies\nQ&A sessions\n\nEvaluation \n\nPre- and post-training assessments\nParticipant feedback forms\nTrainer observation and evaluation\n\nNote: \n\nThe training can be customized to address specific needs and challenges of the UOA Hospitality group.\nHands-on exercises and simulations can be incorporated to enhance practical skills.\nContinuous feedback and coaching can be provided to reinforce learning and improve performance.\n\nBy the end of this training\, participants will be equipped with the necessary skills to effectively manage and respond to unexpected situations during events\, ensuring guest satisfaction and maintaining high service standards. \n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/event-contingency-management/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250116
DTSTAMP:20260504T033446
CREATED:20241230T030405Z
LAST-MODIFIED:20250113T032427Z
UID:32816-1736812800-1736985599@uoa-academy.com
SUMMARY:Building Resilience to Boost Productivity at your Workplace  (2 Days)
DESCRIPTION:Objectives \nThis program is designed to equip participants with practical tools and strategies to build resilience in the workplace\, enabling them to thrive under pressure and adapt to change effectively. Participants will learn how to maintain focus\, manage stress\, and foster a resilient mindset to enhance personal productivity and contribute to team success. \nTarget Audience \nThe target audience for the Building Resilience to Boost Productivity at Your Workplace program includes executives\, senior management\, and middle management. This training is ideal for individuals seeking to strengthen their resilience to thrive in high-pressure environments\, adapt to organizational changes\, and lead by example. It is particularly beneficial for leaders and managers who aim to foster resilient teams\, manage stress effectively\, and create a productive and sustainable workplace culture. \nLearning Outcomes  \n\nIdentify the core principles of resilience and their impact on workplace productivity.\nDevelop strategies to manage stress and maintain focus under pressure.\nFoster a growth mindset to adapt effectively to challenges and changes.\nEnhance emotional intelligence and self-awareness for better decision-making and interpersonal relationships.\nBuild supportive and collaborative teams that prioritize resilience and productivity.\nCreate actionable plans to embed resilience practices in daily work routines.\n\nCourse Outlines: \nDay 1: \nModule 1: Understanding Resilience\nDefining resilience and its importance in the workplace. Characteristics of resilient individuals and teams. The link between resilience and productivity. \nModule 2: Managing Stress and Building Focus\nUnderstanding stress triggers and their impact on performance. Techniques for stress management and staying calm under pressure. Developing focus and prioritization skills for peak performance. \nModule 3: Emotional Intelligence for Resilience\nThe role of emotional intelligence in resilience. Improving self-awareness and self-regulation. Strengthening interpersonal skills for collaborative work. \nModule 4: Cultivating a Growth Mindset\nUnderstanding fixed vs. growth mindsets. Techniques to reframe challenges as opportunities. Encouraging adaptability and continuous learning. \nDay 2: \nModule 5: Leadership and Resilience\nThe role of leadership in fostering resilience. Inspiring resilience through communication and support. Leading by example in high-pressure situations. \nModule 6: Enhancing Team Dynamics\nBuilding trust and collaboration within teams. Encouraging resilience through shared goals and mutual support. Managing conflicts effectively to maintain team cohesion. \nModule 7: Embedding Resilience in Workplace Culture\nCreating organizational practices that prioritize well-being. Promoting work-life balance to prevent burnout. Recognizing and celebrating resilience in the workplace. \n\nModule 8: Action Planning for Sustainable Resilience \n\nIdentifying personal and team resilience goals.\nDeveloping a practical action plan for applying resilience strategies.\nMonitoring progress and sustaining resilience practices over time.\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/building-resilience-to-boost-productivity-at-your-workplace/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250116
DTSTAMP:20260504T033446
CREATED:20241230T034626Z
LAST-MODIFIED:20250113T032410Z
UID:32824-1736812800-1736985599@uoa-academy.com
SUMMARY:Embrace Changes & Transform your Performance  (2 Days)
DESCRIPTION:Objectives \nThe objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world\, where change is constant and disruptions are frequent\, individuals who can embrace change and proactively respond to it have a competitive edge. During this training\, participants will learn how to develop the agility and resilience needed to navigate through various types of changes\, whether they are organizational\, technological\, or personal. \nTarget Audience \nThis training program is designed for employees at all levels\, change leaders\, managers\, project teams\, cross-functional groups\, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development. \nLearning Outcomes  \n\nUnderstand the importance of embracing change for personal and organizational growth.\nIdentify common challenges and barriers associated with change.\nDevelop a resilient mindset and attitude towards change.\nApply effective strategies to manage resistance to change.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Understanding the Nature of Change \n\nWhy change is inevitable and essential for growth.\nTypes of change: Organizational\, technological\, and personal.\nExploring the impact of change on individuals and teams.\n\nModule 2: Overcoming Barriers to Change \n\nIdentifying common challenges and resistance to change.\nThe psychology of change: Fear\, uncertainty\, and habits.\nStrategies to overcome resistance at individual and organizational levels.\n\nModule 3: Developing a Resilient Mindset \n\nCharacteristics of a resilient individual.\nThe role of attitude and perspective in navigating change.\nPractical exercises to build mental toughness and adaptability.\n\nModule 4: Emotional Intelligence During Change \n\nManaging emotions and stress in changing environments.\nImproving self-awareness and self-regulation.\nStrengthening empathy and interpersonal skills to support others through change.\n\nDay 2:  \nModule 5: Communication Skills for Change Leaders \n\nThe role of clear and transparent communication in managing change.\nCrafting messages to inspire trust and alignment.\nActive listening and addressing concerns effectively.\n\nModule 6: Driving Engagement and Collaboration During Change \n\nInvolving teams in the change process for better buy-in.\nEncouraging a collaborative approach to problem-solving.\nMotivating teams to align with new goals and directions.\n\nModule 7: Building Agility for Continuous Improvement \n\nUnderstanding agility and its importance in adapting to change.\nTechniques for staying flexible and open to learning.\nApplying an iterative approach to personal and team growth.\n\nModule 8: Creating an Action Plan for Sustained Transformation \n\nDeveloping practical steps to implement change strategies.\nSetting measurable goals for personal and professional performance.\nReviewing and sustaining progress to maintain long-term benefits.\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/embrace-changes-and-transform-your-performance/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250115
DTEND;VALUE=DATE:20250117
DTSTAMP:20260504T033446
CREATED:20241230T040402Z
LAST-MODIFIED:20250113T032351Z
UID:32827-1736899200-1737071999@uoa-academy.com
SUMMARY:Developing & Embracing a Growth Mindset  (2 Days)
DESCRIPTION:Objectives \nThe objective of this training is to enable participants to understand and internalize the principles of a growth mindset\, equipping them with tools to challenge self-limiting beliefs and foster continuous personal and professional development. By embracing a growth mindset\, participants will learn how to view challenges as opportunities\, enhance their adaptability\, and inspire innovation within their teams and organizations. This program aims to create a culture of learning and resilience that drives sustained success in an ever-evolving business landscape. \nTarget Audience \nThe target audience for the Developing & Embracing a Growth Mindset program includes executives and middle management professionals who are responsible for leading teams\, driving organizational change\, and fostering a culture of growth and innovation. This training is particularly beneficial for leaders and managers seeking to develop their own potential while inspiring their teams to embrace challenges\, learn from feedback\, and continuously improve. \nLearning Outcomes  \n\nUnderstand the concept of a growth mindset and its impact on professional and organizational success.\nIdentify and overcome fixed mindset tendencies and self-limiting beliefs.\nCultivate resilience\, adaptability\, and continuous learning to navigate challenges effectively.\nPromote a growth-oriented culture within teams and organizations.\nUse feedback constructively to drive personal and team development.\nDevelop actionable strategies to embed a growth mindset into daily practices.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Understanding the Growth Mindset \n\nThe difference between fixed and growth mindsets.\nThe science behind mindset and its impact on success.\nRecognizing the benefits of a growth mindset in leadership and management.\n\nModule 2: Identifying and Overcoming Fixed Mindset Beliefs \n\nCommon signs of a fixed mindset.\nStrategies to challenge self-limiting beliefs and negative thinking.\nPractical exercises to shift from a fixed to a growth mindset.\n\nModule 3: Building Resilience and Adaptability \n\nThe role of resilience in fostering a growth mindset.\nTechniques to reframe challenges and setbacks as learning opportunities.\nCultivating adaptability in dynamic and uncertain environments.\n\nModule 4: Leveraging Feedback for Growth \n\nThe importance of feedback in personal and professional development.\nDeveloping openness to constructive criticism.\nProviding and receiving feedback to encourage continuous improvement.\n\nDay 2:  \nModule 5: Encouraging Innovation and Creativity \n\nThe connection between a growth mindset and innovation.\nStrategies to foster creativity in teams and projects.\nOvercoming fear of failure to drive experimentation and bold ideas.\n\nModule 6: Fostering a Growth-Oriented Culture \n\nEmbedding growth mindset principles in organizational practices.\nLeading by example to inspire mindset shifts in teams.\nEncouraging collaboration and shared learning.\n\nModule 7: Personal Development and Lifelong Learning \n\nSetting personal goals for growth and self-improvement.\nTechniques for continuous learning and skill enhancement.\nBuilding habits that support a growth mindset lifestyle.\n\nModule 8: Creating an Actionable Growth Plan \n\nDeveloping personalized growth plans aligned with individual and organizational goals.\nIdentifying potential challenges and creating strategies to overcome them.\nSustaining momentum and ensuring long-term growth mindset integration.\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/developing-embracing-a-growth-mindset/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250116
DTEND;VALUE=DATE:20250117
DTSTAMP:20260504T033446
CREATED:20241230T062710Z
LAST-MODIFIED:20250113T032327Z
UID:32830-1736985600-1737071999@uoa-academy.com
SUMMARY:ISO 14001 – Awareness Training – Environmental Management Systems (1 Day)
DESCRIPTION:Objectives \nThe ISO 14001 – Awareness Training – Environmental Management Systems aims to provide participants with a foundational understanding of ISO 14001 and Environmental Management Systems (EMS). The primary objectives include familiarizing participants with the key principles\, requirements\, and benefits of ISO 14001. The training seeks to instill awareness of environmental management practices to facilitate compliance and contribute to sustainable business operations. \nTarget Audience \nThis training is designed for any level of professionals\, executive\, senior manager across various industries who seek a fundamental understanding of ISO 14001 and Environmental Management Systems. It is suitable for individuals involved in environmental stewardship\, compliance\, and those aspiring to enhance their knowledge of internationally recognized environmental standards.  \nLearning Outcomes  \n\nDevelop foundational knowledge of ISO 14001 and Environmental Management Systems.\nGain understanding of core principles\, requirements\, and benefits of ISO 14001.\nContribute to the implementation and maintenance of effective environmental management practices.\nEmpower participants to integrate environmentally sustainable practices.\nEnhance compliance and support the overall commitment to environmental responsibility within organizations.\n\nCourse Outlines: \nDay 1:  \nModule 1: Introduction to ISO 14001 and Environmental Management Systems (EMS) \n\nOverview of ISO 14001 and its significance in environmental management\nUnderstanding the fundamental principles\, requirements\, and benefits of EMS\n\nModule 2: Key Principles of ISO 14001 \n\nIn-depth exploration of the core principles underpinning ISO 14001\nDiscussion on how these principles contribute to effective environmental management\n\nModule 3: Requirements and Compliance \n\nComprehensive understanding of the key requirements outlined in ISO 14001\nStrategies for ensuring compliance with international environmental standards\n\nModule 4: Environmental Stewardship and Sustainable Practices \n\nExamining the role of environmental stewardship in organizational practices\nEmpowering participants to integrate environmentally sustainable practices into daily operations\n\nModule 5: Implementation and Maintenance \n\nPractical guidance on implementing and maintaining effective environmental management practices\nBest practices for continuous improvement in environmental performance\n\nModule 6: Role of Professionals in Environmental Responsibility \n\nUnderstanding the role of professionals\, executives\, and senior managers in environmental responsibility\nStrategies for fostering a culture of environmental awareness within organizations\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/iso-14001-awareness-training-course/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250116
DTEND;VALUE=DATE:20250117
DTSTAMP:20260504T033446
CREATED:20241230T070651Z
LAST-MODIFIED:20250113T032252Z
UID:32833-1736985600-1737071999@uoa-academy.com
SUMMARY:Office Management & Administration (1 Day)
DESCRIPTION:Objectives \nThe Office Management & Administration course is designed to equip participants with a comprehensive skill set essential for effective office management and administration. The program aims to provide valuable insights into the principles of organizational efficiency\, effective communication\, and efficient time management. Moreover\, the course endeavors to foster leadership and decision-making skills that are directly relevant to the responsibilities associated with office management. Participants will emerge from the program well-prepared to contribute significantly to the smooth operation of office environments\, promoting productivity and overall success. \nTarget Audience \nThis course is tailored for professionals working in office management\, administrative roles\, and individuals aspiring to enhance their skills in organizational efficiency. It is suitable for office managers\, executive assistants\, administrative coordinators\, and those seeking foundational knowledge or looking to refine their expertise. \nLearning Outcomes  \n\nAcquire a well-rounded skill set for effective office management.\nGain insights into organizational efficiency\, communication strategies\, and time management principles.\nDevelop leadership and decision-making skills relevant to office management responsibilities.\nEmpower individuals to contribute significantly to the smooth operation of office environments.\nFoster productivity and success in office management through learned skills.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Fundamentals of Office Management \n\nUnderstanding the role and responsibilities of office managers and administrators.\nKey principles of organizational efficiency.\nEstablishing systems for smooth office operations.\n\nModule 2: Effective Communication in the Workplace \n\nThe importance of clear and professional communication.\nStrategies for improving verbal\, written\, and digital communication.\nBuilding positive relationships with colleagues\, clients\, and stakeholders.\n\nModule 3: Time Management and Prioritization \n\nTechniques for managing time effectively in a fast-paced office environment.\nTools for prioritizing tasks and meeting deadlines.\nAvoiding common time-wasting pitfalls and distractions.\n\nModule 4: Leadership and Decision-Making in Office Administration \n\nDeveloping leadership skills for managing teams and projects.\nEffective decision-making frameworks for administrative roles.\nDelegation and collaboration to enhance productivity.\n\nModule 5: Building a Productive Office Environment \n\nCreating systems and processes to improve efficiency.\nPromoting a positive and organized workspace culture.\nUsing technology and tools to streamline administrative tasks.\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/office-management-administration-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250122
DTEND;VALUE=DATE:20250123
DTSTAMP:20260504T033446
CREATED:20241230T014029Z
LAST-MODIFIED:20250113T032237Z
UID:32799-1737504000-1737590399@uoa-academy.com
SUMMARY:Employee Wellness Program: Strategies for a Healthier Workplace (1 day)
DESCRIPTION:Objectives \nThe objective of this training course is to equip participants with effective strategies to enhance employee well-being and create a healthier workplace environment. It focuses on developing comprehensive wellness programs that address physical\, mental\, and emotional health\, aiming to improve overall employee satisfaction\, productivity\, and engagement. Participants will learn to implement initiatives that promote a balanced lifestyle\, reduce stress\, and foster a supportive work culture\, ultimately contributing to a more positive and sustainable workplace. \nTarget Audience \nThis training course is designed for human resources professionals\, wellness program coordinators\, managers\, and team leaders who are responsible for fostering a healthy work environment. It is particularly valuable for those involved in developing and implementing employee wellness initiatives or seeking to enhance existing programs. The course is also suited for organizational leaders interested in improving overall employee well-being\, reducing workplace stress\, and promoting a culture of health and balance within their teams. \nLearning Outcomes  \n\nDesigning Wellness Initiatives: Skills to create and implement effective wellness programs that address physical\, mental\, and emotional health needs of employees.\nPromoting Work-Life Balance: Techniques for fostering a healthy work-life balance\, including flexible work arrangements and time management strategies.\nReducing Workplace Stress: Strategies to identify and mitigate sources of stress within the workplace\, improving overall employee well-being.\nEnhancing Employee Engagement: Methods to increase employee engagement and participation in wellness programs through effective communication and incentives.\nMeasuring Program Effectiveness: Tools for evaluating the success of wellness initiatives and making data-driven improvements based on feedback and outcomes.\n\nBuilding a Supportive Culture: Approaches to cultivate a supportive work environment that encourages healthy habits\, open communication\, and mutual support among employees. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Employee Wellness \n\nDefining Wellness: Explore the key components of a comprehensive employee wellness program\, including physical\, mental\, and emotional health.\nBenefits of Wellness Programs: Understand how wellness programs contribute to increased productivity\, reduced absenteeism\, and improved employee morale.\n\nModule 2: Designing and Implementing Wellness Initiatives \n\nProgram Development: Learn how to design wellness initiatives that align with organizational goals and address employee needs.\nEffective Implementation: Strategies for launching wellness programs\, including setting objectives\, creating schedules\, and allocating resources.\n\nModule 3: Promoting Engagement and Participation \n\nCommunication Strategies: Develop effective communication plans to promote wellness programs and engage employees.\nIncentives and Motivation: Explore methods to motivate employees to participate\, including rewards\, challenges\, and recognition programs.\n\nModule 4: Measuring Success and Making Improvements \n\nEvaluation Techniques: Learn how to measure the effectiveness of wellness programs using key performance indicators and feedback mechanisms.\n\nContinuous Improvement: Strategies for using data and feedback to refine and enhance wellness programs for better outcomes and increased employee satisfaction. \n  \n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/employee-wellness-program-strategies-for-a-healthier-workplace/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250122
DTEND;VALUE=DATE:20250124
DTSTAMP:20260504T033446
CREATED:20241230T020723Z
LAST-MODIFIED:20250113T032220Z
UID:32805-1737504000-1737676799@uoa-academy.com
SUMMARY:Handling Customer Complaints (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. \nTarget Audience \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting. \nLearning Outcomes  \n\nCommunicate effectively with customers using active listening techniques\nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them\nManage personal emotions and respond professionally in challenging situations\nIdentify patterns and trends in customer complaints and make recommendations for service improvement.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Customer Complaints \n\nThe importance of effective complaint handling\nTypes of customer complaints\nUnderstanding customer needs and expectations\nThe cost of poor complaint handling\n\nModule 2: Active Listening Techniques \n\nImportance of active listening in customer interactions\nPractical strategies for attentive and empathetic listening\nEnhancing communication through effective listening skills\n\nModule 3: Effective Communication Skills \n\nVerbal and nonverbal communication techniques\nActive listening skills\nAsking effective questions\nUsing empathy to build rapport\n\nModule 4: Managing Emotions \n\nUnderstanding and managing personal emotions\nStrategies for staying calm and professional\nDealing with angry or upset customers \nAvoiding escalation\n\n\nDay 2: \nModule 5: Time management \n\nPrioritizing complaints\nSetting realistic expectations with customers\nManaging time effectively\nResolving complaints within an appropriate time frame\n\nModule 6:  Professional Response in Challenging Situations \n\nStrategies for maintaining professionalism in difficult scenarios\nDe-escalation techniques for defusing tense customer interactions\nCase studies on effective responses to challenging complaints\n\nModule 7: Complaint Resolution Techniques \n\nRoot cause analysis\nProblem-solving techniques\nNegotiation and conflict resolution\nUsing empathy to address emotional complaints\n\nModule 8: Documentation and Follow-up \n\nThe importance of accurate documentation\nFollowing up with customers\nIdentifying opportunities for improvement\nPreventing future complaints \n\n\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/handling-customer-complaints/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250123
DTEND;VALUE=DATE:20250124
DTSTAMP:20260504T033446
CREATED:20241230T022949Z
LAST-MODIFIED:20250204T015009Z
UID:32810-1737590400-1737676799@uoa-academy.com
SUMMARY:Communication Skills Workshop (Bottom up & Top down) (1 day)
DESCRIPTION:Objectives \nTo enhance the English communication skills of frontline and backend staff\, enabling them to interact more effectively with guests and colleagues\, thereby improving guest satisfaction and operational efficiency. \nTarget Audience \nThe target audience for this Basic English Communication Skills Training is the frontline and backend staff of the UOA Hospitality group. This includes individuals who directly interact with guests\, such as: \n\nFront desk agents\nConcierge staff\nHousekeeping staff\nFood and beverage servers\nBartenders / Baristas\nFrontline security\n\nEssentially\, anyone who has regular face-to-face or phone interactions with guests would benefit from this training. \nLearning Outcomes  \n\nImprove basic English language skills: To enhance participants’ ability to speak\, understand\, read\, and write in English.\nDevelop effective communication techniques: To train participants to communicate clearly and confidently in English.\nEnhance listening skills: To improve participants’ ability to listen and understand spoken English.\nBuild vocabulary and grammar: To expand participants’ English vocabulary and improve their understanding of basic grammar.\nPractice common hospitality phrases: To familiarize participants with common phrases and expressions used in the hospitality industry.\n\n\nCourse Outline \nMorning Session (9:00 AM – 12:00 PM) \nModule 1: Introduction to Basic English Communication \n\nImportance of English communication in hospitality\nBasic English language skills (speaking\, listening\, reading\, writing)\nCommon challenges and how to overcome them\n\nModule 2: Building Vocabulary and Grammar \n\nEssential vocabulary for hospitality staff\nBasic grammar rules (sentence structure\, verb tenses\, etc.)\nPractice exercises to reinforce learning\n\nAfternoon Session (1:00 PM – 4:00 PM) \nModule 3: Effective Communication Techniques \n\nSpeaking clearly and confidently\nActive listening skills\nAsking and answering questions effectively\nRole-playing common scenarios\n\nModule 4: Common Hospitality Phrases and Expressions \n\nGreeting guests and making small talk\nHandling guest inquiries and requests\nProviding directions and information\nDealing with complaints and difficult situations\n\nTraining Methodology \n\nLectures and presentations\nRole-playing exercises\nGroup discussions\nPractice exercises\nQ&A sessions\n\nEvaluation \n\nPre- and post-training assessments\nParticipant feedback forms\nTrainer observation and evaluation\n\nNote \n\nThe training can be customized to address specific needs and challenges of the UOA Hospitality group.\nHands-on exercises and simulations can be incorporated to enhance practical skills.\nContinuous feedback and coaching can be provided to reinforce learning and improve performance.\n\nBy the end of this training\, participants will be equipped with the necessary English communication skills to effectively interact with guests and colleagues\, leading to improved guest satisfaction and operational efficiency. \n\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/communication-skills-workshop-bottom-up-top-down/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250128
DTEND;VALUE=DATE:20250130
DTSTAMP:20260504T033446
CREATED:20250529T033040Z
LAST-MODIFIED:20260122T025627Z
UID:43078-1738022400-1738195199@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management: A Holistic View
DESCRIPTION:Objectives\n\nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights intoexpectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget AudienceThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\,improve performance\, and foster a positive work-life balance. \nLearning Outcomes● Communicate expectations clearly to minimize conflicts.● Learn practical and effective stress management techniques.● Foster resilience in facing challenging situations.● Develop skills to navigate challenging situations with composure.● Gain a deep understanding of effective management contributing to overallwell-being. \nCourse Outlines: \nDay 1: \nModule 1: Introduction to Expectation Management● Overview of the course objectives.● Importance of effective expectation management in professional and personalcontexts. \nModule 2: Strategies for Clear Communication of Expectations● Techniques for communicating expectations clearly.● Minimizing conflicts through effective communication. \nModule 3: Practical Stress Management Techniques● Introduction to stress management principles.● Learning and applying practical techniques for stress reduction. \nModule 4: Building Resilience● Understanding resilience in the face of challenges.● Strategies for fostering resilience in both professional and personal aspects. \nDay 2: \nModule 5: Navigating Challenging Situations with Composure● Developing skills to navigate high-pressure situations.● Maintaining composure and effectiveness in challenging environments. \nModule 6: Work-Life Balance● Importance of work-life balance.● Strategies for achieving and maintaining a positive work-life balance. \nModule 7: Overall Well-being and Professional Success● Connecting effective expectation management and stress reduction to overallwell-being.● Building skills for professional success through effective stress and expectationmanagement. \nModule 8: Group Activities and Discussions● Engaging in group activities to reinforce learning.● Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING:\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n  \n\n\n\n 
URL:https://uoa-academy.com/events/managing-expectation-stress-management-a-holistic-view/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
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