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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250409
DTEND;VALUE=DATE:20250411
DTSTAMP:20260425T210340
CREATED:20250225T071453Z
LAST-MODIFIED:20250403T024404Z
UID:39697-1744156800-1744329599@uoa-academy.com
SUMMARY:The Future Leadership: Building Today’s Leaders of Tomorrow’s World
DESCRIPTION:Objectives \n“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge\, skills\, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developing the leadership capabilities needed to navigate complex challenges\, foster innovation\, and inspire high-performing teams. Through interactive discussions\, case studies\, and practical exercises\, participants will explore emerging trends\, explore transformative leadership models\, and acquire strategies to develop themselves and others as leaders. \nTarget Audience \n“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders\, including managers\, supervisors\, team leaders\, department heads\, project managers\, HR professionals\, entrepreneurs\, and individuals in leadership positions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future. \nLearning Outcomes \n\nUnderstand the key trends shaping the future of work and leadership and their implications for leadership roles. \nDevelop adaptive leadership skills to navigate uncertainty\, complexity\, and change. \nDefine and communicate a compelling vision and purpose to inspire and engage others. \nFoster a culture of diversity\, inclusion\, and belonging to leverage diverse perspectives and drive innovation.\n\nCourse Outlines: \nDay 1:  \nModule 1:Introduction to Future Leadership \n\nUnderstanding the evolving nature of leadership in the modern world\nExploring current and future trends shaping the leadership landscape.\nIdentifying the skills and qualities needed for effective leadership in the future.\n\nModule 2: Leadership in a Digital Age \n\nEmbracing technology and digital transformation as drivers of change\nHarnessing the power of data and analytics for informed decision-making.\nDeveloping digital leadership skills to navigate the digital landscape.\n\nModule 3: Leading with Emotional Intelligence \n\nUnderstanding the importance of emotional intelligence in leadership.\nDeveloping self-awareness\, self-regulation\, empathy\, and social skills.\nApplying emotional intelligence to build strong relationships and lead with authenticity.\n\nModule 4: Agile Leadership and Change Management \n\nEmbracing agility as a leadership mindset in a rapidly changing environment\nApplying agile principles to drive innovation\, adaptability\, and resilience.\nManaging change effectively and leading teams through organizational transitions.\n\nDay 2: \nModule 5: Leading High-Performing Teams \n\nUnderstanding the dynamics of high-performing teams.\nDeveloping strategies to inspire\, motivate\, and empower team members.\nResolving conflicts\, fostering collaboration\, and maximizing team productivity.\n\nModule 6: Cross-Cultural Leadership and Global Mindset \n\nEmbracing cultural diversity and managing cross-cultural teams.\nDeveloping a global mindset and understanding global business dynamics.\nEffectively leading and collaborating in a multicultural environment.\n\nModule 7: Strategic Thinking and Decision-Making \n\nDeveloping strategic thinking skills to drive organizational success.\nApplying critical thinking and problem-solving techniques to make informed decisions.\nBalancing short-term objectives with long-term vision and goals.\n\nModule 8: Leadership Communication and Influence \n\nMastering effective communication skills for leadership.\nBuilding persuasive communication strategies to influence stakeholders.\nAdapting communication styles to connect with diverse audiences.\n\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/future-leadership-building-tomorrows-leaders/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250409
DTEND;VALUE=DATE:20250411
DTSTAMP:20260425T210340
CREATED:20250224T061346Z
LAST-MODIFIED:20250403T024308Z
UID:39347-1744156800-1744329599@uoa-academy.com
SUMMARY:Speak and Write Confidently with Better English (2 days)
DESCRIPTION:Objectives \nSpeak and Write Confidently with Better English course is designed to help participants improve their speaking and writing skills in the English language. This interactive training program focuses on enhancing communication effectiveness\, building confidence\, and mastering the essentials of spoken and written English. Participants will learn practical strategies\, techniques\, and best practices to express themselves fluently\, articulate their ideas clearly\, and convey their message with confidence in both spoken and written forms. \nTarget Audience \nThe Speak and Write Confidently with Better English course is designed for all employees in any organization who want to enhance their English language skills and improve their abilities in speaking and writing. It is suitable for employees at all levels\, from entry-level to managerial positions\, regardless of their current proficiency in English. \nLearning Outcomes \n\nExpand their vocabulary and choose words more effectively for clearer communication.\nDevelop a strong foundation in grammar and reduce common mistakes in speaking and writing.\nSpeak with confidence\, clarity\, and proper pronunciation\, overcoming nervousness and improving public speaking skills.\nEngage in conversations with ease\, building rapport and using appropriate expressions in various workplace settings.\nWrite clear and coherent texts with proper structure\, organization\, and proofreading techniques.\n\nCourse Outlines: \nDay 1: \nModule 1: Building Vocabulary and Grammar Foundation \n\nExpanding vocabulary and improving word choice\nGrammar essentials for effective communication\nCommon mistakes to avoid in spoken and written English\n\nModule 2: Developing Effective Speaking Skills \n\nPronunciation and intonation for clear communication\nStrategies for overcoming nervousness and speaking with confidence\nEffective techniques for public speaking and presentations\n\nModule 3: Enhancing Listening and Comprehension Skills \n\nActive listening techniques to improve understanding\nComprehending different accents and speech patterns\nNote-taking and summarizing skills for better retention\n\nModule 4: Mastering Conversational Skills \n\nInitiating and maintaining conversations\nBuilding rapport and active participation in discussions\nPolite expressions and effective communication in various social settings\n\nDay 2: \nModule 5: Writing Clear and Coherent Texts \n\nStructuring and organizing written communication effectively\nDeveloping coherent paragraphs and logical flow\nProofreading and editing techniques for error-free writing\n\nModule 6: Improving Writing Style and Tone \n\nUsing appropriate language and tone for different contexts\nDeveloping a concise and engaging writing style\nAdapting writing for different purposes (e.g.\, emails\, reports\, business correspondence)\n\nModule 7: Enhancing Grammar and Punctuation Skills \n\nCommon grammar and punctuation rules\nAvoiding common errors in writing\nPolishing writing skills for accuracy and clarity\n\nModule 8: Effective Business Communication \n\nProfessional communication skills for the workplace\nWriting effective emails\, memos\, and reports\nCommunicating with confidence in business meetings and presentation\n\nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/speak-and-write-confidently-with-better-english/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Speak-and-Write-Confidently-with-Better-English.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250409
DTEND;VALUE=DATE:20250411
DTSTAMP:20260425T210340
CREATED:20250224T033140Z
LAST-MODIFIED:20250403T024046Z
UID:39318-1744156800-1744329599@uoa-academy.com
SUMMARY:Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness)
DESCRIPTION:Objectives \nThe objectives of the “Basic Fire Fighting & ERP Training” program\, which includes a Fire Drill Exercise and Safety Awareness\, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques\, Emergency Response Procedures (ERPs)\, and to instill a heightened safety awareness mindset. Additionally\, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios. \nTarget Audience \nThis training is designed for individuals across various industries and workplaces\, including office environments\, manufacturing facilities\, and public spaces. It caters to employees\, supervisors\, safety officers\, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment. \nLearning Outcomes  \n\nAttainment of essential skills in basic fire-fighting techniques\, encompassing the proper use of fire extinguishers and efficient evacuation procedures.\nDevelopment of a safety awareness mindset among participants.\nThe Fire Drill Exercise serves as a practical reinforcement\, allowing participants to apply theoretical knowledge\, enhancing their proficiency in real-life emergency scenarios.\nEmpowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Fire Safety and Emergency Response \n\nUnderstanding the Importance of Fire Safety\nOverview of Emergency Response Procedures (ERPs)\nIntroduction to Safety Awareness Mindset\n\nModule 2: Basic Fire-Fighting Techniques \n\nProper Use of Fire Extinguishers\nEfficient Evacuation Procedures\nPractical Application and Hands-on Training\n\nModule 3: Emergency Response Procedures (ERPs) \n\nIn-Depth Exploration of Workplace-Specific ERPs\nCoordinated Response in Fire Emergencies\nIntegration of ERPs into Daily Safety Practices\n\nModule 4: Safety Awareness Mindset Development \n\nIdentifying Potential Hazards in the Workplace\nCultivating a Proactive Safety Awareness Mindset\nContribution to a Secure Work Environment\n\nDay 2: \nModule 5: Fire Drill Exercise \n\nSimulated Emergency Scenario Participation\nPractical Application of Fire-Fighting Techniques\nEvaluation and Feedback for Continuous Improvement\n\nModule 6: Practical Reinforcement of Knowledge \n\nApplication of Theoretical Knowledge in Real-Life Scenarios\nEnhancing Proficiency in Emergency Response\nContinuous Improvement Strategies\n\nModule 7: Active Contribution to Workplace Safety \n\nEmpowerment to Identify and Address Potential Hazards\nAdherence to Established Safety Protocols\nCollective Responsibility for a Secure Work Environment\n\nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/fire-fighting-erp-training/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Basic-Fire-Fighting-ERP-Training-with-Fire-Drill-Exercise-Safety-Awareness.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250328
DTEND;VALUE=DATE:20250329
DTSTAMP:20260425T210340
CREATED:20250224T031144Z
LAST-MODIFIED:20250224T031144Z
UID:39315-1743120000-1743206399@uoa-academy.com
SUMMARY:Precision Excellence Training (Attention to Detail)
DESCRIPTION:The course outline will be updated soon \nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/precision-excellence-training-attention-to-detail/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Precision-Excellence-Training.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250326
DTEND;VALUE=DATE:20250329
DTSTAMP:20260425T210340
CREATED:20250224T012714Z
LAST-MODIFIED:20250224T012714Z
UID:39296-1742947200-1743206399@uoa-academy.com
SUMMARY:Learn. Educate. Teach (L.E.T) Training the Trainers of Tomorrow (3 days)
DESCRIPTION:Objectives \nLearn. Educate. Teach (L.E.T) Training the Trainers of Tomorrow is a comprehensive program designed to equip aspiring trainers with the necessary skills and knowledge to excel in the field of education. The objective of this training program is to enable participants to learn the techniques and tools required to deliver training sessions that are engaging\, informative\, and effective. The program aims to empower trainers with the tools needed to adapt to diverse learning styles and cater to the unique needs of their future students. \nTarget Audience \nThe program is suitable for professionals in different industries who are responsible for delivering training sessions to their colleagues or employees. This includes human resources personnel\, senior managers\, team leaders\, subject matter experts\, and anyone who wants to improve their training delivery skills. \nLearning Outcomes  \n\nDesign and develop effective learning experiences.\nFacilitate engaging and interactive training sessions.\nDevelop effective questioning techniques\, manage group dynamics\, and use technology to enhance learning\nCultivate strong communication and presentation skills for effective knowledge transfer. \n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Training Excellence \n\nOverview of the L.E.T program\nImportance of effective training in diverse industries\nKey principles of adult learning\n\nModule 2: Understanding Diverse Learning Styles \n\nIdentifying different learning preferences\nAdapting training approaches for various audiences\nPersonalizing learning experiences for maximum impact\n\nModule 3: Foundations of Instructional Design \n\nPrinciples and practices of instructional design\nDeveloping effective learning objectives\nCreating structured and learner-centric training materials\n\nModule 4: Engaging Training Techniques \n\nInteractive training methodologies\nGroup activities and discussions\nIncorporating multimedia for enhanced engagement\n\nDay 2: \nModule 5: Effective Questioning Techniques and Group Dynamics \n\nDeveloping and posing effective questions\nManaging group dynamics during training sessions\nFostering a collaborative and inclusive learning environment\n\nModule 6: Utilizing Technology for Enhanced Learning \n\nIntegration of modern educational technologies\nCreating multimedia-rich presentations\nVirtual and online training tools\n\nModule 7: Communication and Presentation Skills \n\nVerbal and non-verbal communication strategies\nTechniques for effective knowledge transfer\nOvercoming common presentation challenges\n\nModule 8: Professional Development \n\nContinuing professional development as a trainer\nBuilding your network and community of trainers\nStaying motivated and passionate about training\n\nDay 3: \nModule 9: Learning Styles and Preferences \n\nAdapting training to different learning styles\nTechniques for reaching different types of learners\nCreating inclusive learning environments\n\nModule 10: Interactive Learning Activities \n\nDesigning effective interactive learning activities\nFacilitating interactive learning activities\nAssessing learning outcomes of interactive activities\n\nModule 11: Multimodal Learning \n\nUsing multimedia in training\nAdapting training to different modalities\nCreating effective multimodal learning experiences\n\nModule 12: Advanced Facilitation Skills \n\nAdvanced questioning techniques\nHandling challenging learners and situations\nFacilitating group problem-solving\n\nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/learn-educate-teach-l-e-t-training-the-trainers-of-tomorrow-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Untitled-1-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250326
DTEND;VALUE=DATE:20250328
DTSTAMP:20260425T210340
CREATED:20250224T024813Z
LAST-MODIFIED:20250224T024813Z
UID:39312-1742947200-1743119999@uoa-academy.com
SUMMARY:Boost your Productivity with Artificial Intelligence – AI
DESCRIPTION:Objectives \nThis 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops\, hands-on exercises\, and interactive discussions\, participants will explore AI-driven solutions tailored to optimize time allocation\, streamline workflows\, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes. \nTarget Audience \nThis training is suitable for professionals\, entrepreneurs\, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively\, automate repetitive processes\, and optimize time allocation in both personal and professional contexts. \nLearning Outcomes  \n\nUnderstand the role of Artificial Intelligence (AI) in time management and productivity enhancement.\nIdentify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.\nDevelop practical skills in using AI-driven solutions for task prioritization\, scheduling\, and time tracking.\nImplement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.\nCultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term\n\nCourse Outlines: \nDay 1 \nSession 1: Introduction to AI for Time Management \n\nOverview of Artificial Intelligence (AI) and its relevance in time management.\nUnderstanding the intersection of AI technologies and productivity enhancement.\nExploring common challenges in time management and how AI can address them.\n\nSession 2: Prioritizing Tasks with AI \n\nStrategies for using AI-powered tools to prioritize tasks effectively.\nHands-on exercises in categorizing tasks based on urgency and importance.\nLeveraging AI algorithms for personalized task prioritization.\n\nSession 3: Automating Repetitive Tasks with AI \n\nIntroduction to AI-driven automation tools and techniques.\nDemonstrations of automating repetitive tasks using AI algorithms.\nBenefits and considerations of task automation in time management.\n\nSession 4: AI-Powered Scheduling and Time Tracking \n\nExploring AI-enabled scheduling applications and time tracking tools.\nHands-on exercises in using AI for scheduling meetings and appointments.\nLeveraging AI insights for optimizing time allocation and identifying productivity patterns.\n\nDay 2: \nSession 5: Maximizing Efficiency with AI-Driven Personal Assistants \n\nOverview of AI-powered personal assistant applications and productivity tools.\nHands-on exploration of virtual assistants for task management and reminders.\nTips and techniques for maximizing efficiency with AI-driven personal assistants.\n\nSession 6: Enhancing Focus and Concentration with AI \n\nStrategies for using AI technologies to minimize distractions and maintain focus.\nExploring AI-driven tools for blocking distractions and managing digital clutter.\nPractical exercises in creating an AI-enhanced productivity environment.\n\nSession 7: Integrating AI into Daily Routines \n\nDeveloping personalized routines and workflows with AI-driven productivity solutions.\nTips for seamlessly integrating AI tools into daily schedules and habits.\nCase studies and success stories of individuals leveraging AI for better time management.\n\nSession 8: Action Planning and Implementation \n\nDeveloping actionable plans for integrating AI-driven time management strategies into participants’ daily routines.\nPeer feedback and collaboration on implementation strategies and best practices.\nClosing remarks and resources for continued learning and exploration of AI-driven time management solutions.\n\nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/boost-your-productivity-with-artificial-intelligence-ai/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Boost-your-Productivity-with-Artificial-Intelligence-–-AI.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250326
DTEND;VALUE=DATE:20250327
DTSTAMP:20260425T210340
CREATED:20250224T020837Z
LAST-MODIFIED:20250224T020837Z
UID:39303-1742947200-1743033599@uoa-academy.com
SUMMARY:LEVEL 2: Microsoft PowerPoint (Intermediate) (1 days)
DESCRIPTION:Objectives \nThe “LEVEL 2: Microsoft PowerPoint (Intermediate)” course aims to advance participants’ proficiency in using Microsoft PowerPoint for creating engaging presentations. The primary objectives include mastering intermediate features\, enhancing slide design and layout skills\, and developing proficiency in incorporating multimedia elements. The course is designed to empower participants to create impactful presentations that effectively communicate their messages. \nTarget Audience \nThis course is tailored for individuals with a basic understanding of Microsoft PowerPoint looking to enhance their skills. It is suitable for executives\, senior managers\, and anyone who wants to create more polished and visually appealing presentations. The content caters to a broad audience seeking to improve their ability to communicate ideas effectively through presentations. \nLearning Outcomes  \n\nAcquire intermediate-level skills in Microsoft PowerPoint.\nProficiently use advanced features like slide transitions\, animations\, and multimedia integration.\nEnhance slide design capabilities for visually appealing presentations.\nImprove the ability to create compelling and impactful presentations.\nEffectively communicate ideas with polished and professional presentation skills.\n\nCourse Outlines: \nModule 1: Intermediate Features Mastery \n\nOverview of intermediate-level features in Microsoft PowerPoint.\nIn-depth exploration of slide transitions and animation techniques.\n\nModule 2: Advanced Multimedia Integration \n\nProficient use of multimedia elements\, including audio and video.\nTechniques for seamless integration of multimedia into presentations.\n\nModule 3: Enhancing Slide Design and Layout \n\nStrategies for improving slide design and layout.\nTips and tricks for creating visually appealing presentations.\n\nModule 4: Creating Impactful Presentations \n\nLeveraging advanced features to enhance presentation impact.\nBest practices for engaging and captivating the audience.\n\nModule 5:  Polished and Professional Communication \n\nRefining presentation skills for a polished and professional delivery.\nEffective communication strategies to convey ideas with impact.\n\n  \nPRICING: \n\nContact us for pricing information \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/level-2-microsoft-powerpoint-intermediate/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/01/LEVEL-1-Microsoft-PowerPoint.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250311
DTEND;VALUE=DATE:20250313
DTSTAMP:20260425T210340
CREATED:20250224T023252Z
LAST-MODIFIED:20250224T023252Z
UID:39308-1741651200-1741823999@uoa-academy.com
SUMMARY:Negotiation Skills to Close the Deal
DESCRIPTION:Objectives \nThis training “Negotiation Skills to Close the Deal” course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include providing a comprehensive understanding of negotiation principles\, strategies\, and techniques. Participants will learn to navigate the complexities of negotiations\, build effective communication\, and develop the confidence to achieve favorable outcomes. By the end of the course\, participants will possess the tools to approach negotiations strategically\, overcome challenges\, and secure mutually beneficial deals. \nTarget Audience \nProfessionals involved in sales\, business development\, procurement\, and anyone engaged in deal-making activities especially all the executives and managers will benefit from this course. It is suitable for individuals seeking to enhance their negotiation skills\, whether they are experienced negotiators looking to refine their techniques or individuals entering roles that involve deal closures. This course is also valuable for entrepreneurs and business leaders aiming to foster a negotiation-savvy culture within their organizations. \nLearning Outcomes  \n\nDevelop a deep understanding of negotiation principles\, strategies\, and techniques crucial for successful deal-making.\nAcquire effective communication skills to build rapport\, actively listen\, and persuasively convey ideas during negotiations.\nCultivate the ability to recognize and leverage favorable negotiation opportunities while addressing potential challenges.\nGain confidence in navigating complex negotiations and adapt strategies to diverse situations.\nIntegrate ethical considerations into negotiation practices to foster trust and cultivate long-term business relationships.\n\nCourse Outlines: \nModule 1: Introduction to Negotiation \n\nOverview of negotiation principles\, strategies\, and techniques\nUnderstanding the importance of effective negotiation in deal-making\n\nModule 2: Comprehensive Understanding of Negotiation Dynamics \n\nDeep dive into negotiation principles crucial for successful deal-making\nAnalysis of negotiation strategies and their applications\n\nModule 3: Communication Excellence in Negotiations \n\nAcquiring effective communication skills for building rapport\nTechniques for active listening and persuasively conveying ideas during negotiations\n\nModule 4: Navigating the Complexities of Negotiations \n\nStrategies for navigating negotiation complexities\nBuilding confidence to achieve favorable outcomes in diverse negotiation scenarios\n\nModule 5: Recognizing and Leveraging Opportunities \n\nCultivating the ability to recognize and leverage favorable negotiation opportunities\nAddressing potential challenges in negotiations\n\nModule 6: Integrating Ethical Considerations \n\nImportance of ethical considerations in negotiation practices\nStrategies for fostering trust and cultivating long-term business relationships\n\nPRICING: \n\nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 6% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/negotiation-skills-to-close-the-deal-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Negotiation-Skills-Close-Deal-1.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250311
DTEND;VALUE=DATE:20250313
DTSTAMP:20260425T210340
CREATED:20250224T022158Z
LAST-MODIFIED:20250224T022158Z
UID:39305-1741651200-1741823999@uoa-academy.com
SUMMARY:Utilizing Critical Thinking & Creativity in Problem Solving & Decision Making
DESCRIPTION:Objectives \nThe “Utilizing Critical Thinking & Creativity in Problem Solving & Decision Making” course aims to develop participants’ critical thinking and creativity skills for effective problem-solving and decision-making. The primary objectives include fostering a deep understanding of critical thinking principles\, promoting creativity in decision-making processes\, and equipping participants with practical problem-solving strategies. \nTarget Audience \nThis course is designed for professionals across various industries\, including managers\, executives\, and decision-makers seeking to enhance their problem-solving and decision-making capabilities. It is suitable for individuals looking to cultivate critical thinking skills and inject creativity into their decision-making processes for improved outcomes. \nLearning Outcomes  \n\nDevelop proficiency in applying critical thinking methodologies for systematic problem analysis.\nCultivate creative approaches to decision-making\, generating innovative solutions.\nNavigate ambiguity with confidence and make informed decisions.\nContribute to the development of a dynamic problem-solving culture within organizations.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Critical Thinking \n\nOverview of critical thinking principles\nImportance in problem-solving and decision-making\n\nModule 2: Creative Decision-Making \n\nUnderstanding the role of creativity in decision-making\nTechniques for fostering creativity in problem-solving\n\nModule 3: Systematic Problem Analysis \n\nCritical thinking methodologies for analyzing complex problems\nPractical applications in real-world scenarios\n\nModule 4: Navigating Ambiguity \n\nBuilding confidence in dealing with ambiguous situations\nMaking informed decisions amid uncertainty\n\nDay 2: \nModule 5: Cultivating a Dynamic Problem-Solving Culture \n\nStrategies for fostering a problem-solving culture in organizations\nImplementing and sustaining positive changes in decision-making processes\n\nModule 6: Effective Communication in Decision-Making \n\nImportance of communication in conveying decisions\nTechniques for communicating complex decisions to diverse stakeholders\n\nModule 7: Collaborative Problem-Solving \n\nEnhancing teamwork and collaboration in problem-solving\nLeveraging diverse perspectives for more robust solutions\n\nModule 8: Decision Implementation and Evaluation \n\nStrategies for implementing decisions effectively\nMethods for evaluating the outcomes of decisions\n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/critical-thinking-problem-solving/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Utilizing-Critical-Thinking-Creativity-in-Problem-Solving-Decision-Making.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250305
DTEND;VALUE=DATE:20250307
DTSTAMP:20260425T210340
CREATED:20250224T015432Z
LAST-MODIFIED:20250224T015432Z
UID:39300-1741132800-1741305599@uoa-academy.com
SUMMARY:Documentation & Filing Fundamentals (2 Days)
DESCRIPTION:Objectives \nThe “Documentation & Filing Fundamentals” course aims to equip participants with essential skills for effective document management and filing. The primary objectives include providing insights into documentation best practices\, developing techniques for organized filing systems\, and fostering a culture of efficient information management within organizations. \nTarget Audience \nThis course is designed for professionals across various industries\, including administrative staff\, office managers\, and any middle management staff who are responsible for document handling and filing. It is suitable for individuals seeking to enhance their understanding of documentation and filing fundamentals to improve organizational efficiency and information retrieval processes. \nLearning Outcomes  \n\nGain proficiency in documentation and filing fundamentals.\nDevelop skills in organizing and categorizing documents effectively.\nLearn to maintain accurate and up-to-date records.\nImplement standardized filing systems for efficient document management.\nEnsure compliance with document retention policies.\nContribute to streamlined information management within organizations.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Document Management \n\nOverview of the importance of effective document management\nUnderstanding the impact of organized documentation on organizational efficiency\n\nModule 2: Organizing and Categorizing Documents \n\nDeveloping skills in organizing and categorizing documents effectively\nImplementing strategies for efficient information retrieval\n\nModule 3: Fostering a Culture of Efficient Information Management \n\nStrategies for creating a culture of efficiency in information management\nBuilding awareness of the significance of proper document handling\n\nDay 2: \nModule 4: Standardized Filing Systems \n\nImplementation of standardized filing systems\nCreating a structured approach to document storage and retrieval\n\nModule 5:  Ensuring Compliance with Document Retention Policies \n\nUnderstanding document retention policies\nDeveloping skills to ensure compliance with relevant regulations\n\nModule 6: Streamlining Information Management \n\nContribution to streamlined information management within organizations\nReducing clutter and improving accessibility of critical documents\n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/documentation-filing-fundamentals-3/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Documentation-Filing-Fundamentals.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250305
DTEND;VALUE=DATE:20250307
DTSTAMP:20260425T210340
CREATED:20250210T085416Z
LAST-MODIFIED:20250210T085738Z
UID:37364-1741132800-1741305599@uoa-academy.com
SUMMARY:Hazard Identification\, Risk Assessment and Risk Control (HIRARC)
DESCRIPTION:Objectives \nThe Hazard Identification\, Risk Assessment\, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify\, assess\, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles\, fostering a proactive safety culture within organizations. \nTarget Audience \nThis training course is tailored for individuals across various industries\, including but not limited to safety officers\, supervisors\, managers\, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification\, risk assessment\, and risk control\, ultimately contributing to a safer working environment. \nLearning Outcomes  \n\nThorough understanding of HIRARC methodology.\nProficiency in identifying workplace hazards and conducting risk assessments.\nImplementation of practical risk control measures.\nDevelopment of clear safety communication skills.\nActive contribution to robust safety management systems.\nEmpowerment to minimize risks and foster a safer work environment.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to HIRARC Principles \n\nOverview and importance of Hazard Identification\, Risk Assessment\, and Risk Control.\nPrinciples of fostering a proactive safety culture.\n\nModule 2: HIRARC Methodology \n\nIn-depth exploration and practical application exercises.\nCase studies illustrating successful HIRARC implementation.\n\nModule 3: Target Audience and Industry Application \n\nIdentification of target audience and customization for diverse industries.\nPractical scenarios and discussions for industry-specific application.\n\nModule 4: Proficiency in Hazard Identification and Risk Assessment \n\nTechniques for identifying workplace hazards.\nStep-by-step guide to conducting effective risk assessments.\n\nDay 2: \nModule 5: Practical Risk Control Measures \n\nImplementation strategies and real-world simulations.\nShowcasing successful risk control practices through case studies.\n\nModule 6: Safety Communication Skills \n\nImportance of clear safety communication.\nDeveloping effective communication strategies.\n\nModule 7: Contribution to Safety Management Systems \n\nActive contribution to robust safety management systems.\nIntegration of HIRARC principles into organizational safety frameworks.\n\nModule 8: Empowerment for a Safer Work Environment \n\nStrategies for minimizing risks in the workplace.\nFostering a culture of safety empowerment.\n\nPRICING: \n\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/hazard-identification-risk-assessment-and-risk-control/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Hazard-Identification-Risk-Assessment-and-Risk-Control-HIRARC-Training-Course.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250305
DTEND;VALUE=DATE:20250307
DTSTAMP:20260425T210340
CREATED:20250204T013145Z
LAST-MODIFIED:20250204T013408Z
UID:36833-1741132800-1741305599@uoa-academy.com
SUMMARY:Time Management for Boosting Productivity
DESCRIPTION:Objectives \nThe objective of this training course is to equip participants with effective time management techniques to enhance their productivity and efficiency. The course focuses on teaching participants how to prioritize tasks\, set realistic goals\, and implement strategies to minimize procrastination and distractions. By learning to organize their workload\, manage their time more effectively\, and use productivity tools\, participants will be able to optimize their performance and achieve a better balance between professional and personal responsibilities. \nTarget Audience \nThis training course is designed for professionals at all levels who seek to improve their time management skills and enhance their productivity. It is particularly beneficial for individuals facing challenges with prioritizing tasks\, meeting deadlines\, or managing a heavy workload. The course is ideal for team leaders\, managers\, and employees who want to develop more effective organizational habits\, reduce stress related to time constraints\, and achieve a better balance between work and personal life. \nLearning Outcomes \n\nEffective Prioritization: Skills to identify and prioritize tasks based on urgency and importance\, ensuring focus on high-impact activities.\nGoal Setting and Planning: Techniques for setting clear\, achievable goals and creating actionable plans to manage and track progress efficiently.\nProcrastination Reduction: Strategies to overcome procrastination and maintain consistent productivity through effective time management practices.\nEfficient Use of Tools: Proficiency in utilizing time management tools and technologies to streamline tasks\, schedules\, and reminders.\nEnhanced Work-Life Balance: Methods to balance professional responsibilities with personal life\, reducing stress and preventing burnout.\nImproved Organizational Skills: Techniques for organizing tasks\, setting deadlines\, and managing workflows to enhance overall productivity and efficiency.\n\nCourse Outlines:  \nDay 1: Foundations and Core Techniques \nModule 1: Understanding Time Management \n\nPrinciples of Time Management: Explore the fundamental concepts and benefits of effective time management.\nAssessing Time Usage: Techniques for evaluating how time is currently spent and identifying areas for improvement.\n\nModule 2: Prioritization and Goal Setting \n\nTask Prioritization: Methods for categorizing tasks by urgency and importance to focus on high-priority activities.\nSMART Goals: Techniques for setting Specific\, Measurable\, Achievable\, Relevant\, and Time-bound goals to guide productivity.\n\nModule 3: Planning and Scheduling \n\nCreating Effective Schedules: Strategies for developing daily\, weekly\, and monthly schedules to manage time efficiently.\nTask Management Systems: Introduction to various task management systems and tools to organize and track tasks and deadlines.\n\nModule 4: Overcoming Procrastination \n\nIdentifying Procrastination Triggers: Understanding common reasons for procrastination and strategies to address them.\nMotivation Techniques: Methods to enhance motivation and maintain focus to complete tasks in a timely manner.\n\nDay 2: Advanced Techniques and Application \nModule 5: Utilizing Time Management Tools \n\nTechnology Solutions: Introduction to digital tools and apps for time management\, such as calendar apps\, task managers\, and time trackers.\nIntegrating Tools into Workflow: Strategies for incorporating these tools effectively into daily routines to boost productivity.\n\nModule 6: Enhancing Work-Life Balance \n\nBalancing Professional and Personal Life: Techniques for managing work responsibilities while maintaining personal well-being and reducing stress.\nSetting Boundaries: Methods for setting clear boundaries between work and personal time to improve overall life balance.\n\nModule 7: Improving Organizational Skills \n\nOrganizing Workspaces and Tasks: Strategies for maintaining an organized workspace and efficiently managing task lists.\nEffective Delegation: Techniques for delegating tasks appropriately to improve team productivity and focus on high-priority activities.\n\nModule 8: Developing a Personal Action Plan \n\nCreating an Action Plan: Develop a personalized plan to implement learned time management techniques and strategies.\nRole-Playing and Scenario Practice: Engage in exercises and role-playing scenarios to practice applying time management skills and addressing potential challenges.\n\nPRICING:\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/time-management-for-boosting-productivity-2/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Management,Self Development
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/02/Time-Management-for-Boosting-Productivity.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250225
DTEND;VALUE=DATE:20250301
DTSTAMP:20260425T210340
CREATED:20250106T030627Z
LAST-MODIFIED:20250204T022900Z
UID:32928-1740441600-1740787199@uoa-academy.com
SUMMARY:Heating\, Ventilating\, and Air-Conditioning (HVAC) System Controls:  Level 2 – Technical Understanding and Standard Procedures of Preventive Maintenance (2 Days)
DESCRIPTION:Objectives \nThis “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components\, controls\, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency\, reliability\, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field. \nTarget Audience \nThis course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians\, engineers\, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.  \nLearning Outcomes  \n\nAnalyze and interpret complex HVAC system schematics and control diagrams.\nDiagnose and troubleshoot malfunctions in various types of HVAC control systems.\nUtilize diagnostic tools and equipment to identify and resolve system issues.\nApply industry best practices and safety procedures to all maintenance activities.\nOptimize system performance and energy efficiency through effective maintenance strategies.\nCommunicate technical information effectively and collaborate effectively with other team members.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Advanced HVAC Controls \n\nOverview of advanced control systems (e.g.\, Direct Digital Controls (DDC)\, Building Management Systems (BMS))\nImportance of control systems in modern HVAC systems\nBenefits of advanced control strategies (e.g.\, energy efficiency\, improved comfort)\n\nModule 2: Advanced Control System Components \n\nIn-depth exploration of DDC components (controllers\, sensors\, actuators)\nBuilding Management System architecture and communication protocols\nUnderstanding control signals and data transmission\n\nModule 3: Control Loop Analysis and Tuning \n\nPrinciples of control loops (feedback\, feedforward)\nControl loop tuning methods (PID control)\nIdentifying and addressing control loop instability\n\nModule 4: Electrical Systems and Safety \n\nElectrical safety protocols and procedures\nElectrical wiring diagrams and troubleshooting techniques\nMotor controls\, starters\, and variable frequency drives (VFDs)\nElectrical safety devices and their operation\n\nDay 2: \nModule 5: HVAC System Components and Operation \n\nAdvanced study of refrigeration cycles and heat transfer principles\nIn-depth analysis of various HVAC equipment (e.g.\, chillers\, boilers\, air handlers)\nUnderstanding system interdependencies and interactions\n\nModule 6: Preventive Maintenance Procedures \n\nDeveloping and implementing comprehensive preventive maintenance plans\nPerforming routine inspections\, cleaning\, and adjustments\nUtilizing checklists and logbooks for accurate record-keeping\nIdentifying potential maintenance issues and implementing corrective actions\n\nModule 7: Troubleshooting and Diagnostics \n\nAdvanced troubleshooting techniques for common HVAC system problems\nUtilizing diagnostic tools (e.g.\, multimeters\, pressure gauges\, infrared thermometers)\nFault finding and root cause analysis\nDeveloping effective troubleshooting strategies\n\nModule 8: Energy Efficiency and Sustainability \n\nStrategies for optimizing system energy efficiency\nIdentifying and implementing energy-saving measures\nUnderstanding and complying with energy codes and regulations\nIntegrating sustainable practices into HVAC maintenance\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/hvac-controls-level-2-preventive-maintenance/
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/01/HVAC-Preventive-Maintenance.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250225
DTEND;VALUE=DATE:20250227
DTSTAMP:20260425T210340
CREATED:20250106T025542Z
LAST-MODIFIED:20250204T023154Z
UID:32925-1740441600-1740614399@uoa-academy.com
SUMMARY:LEVEL 1: Microsoft Excel (Fundamentals)
DESCRIPTION:Objectives \nThe Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills\, enabling them to navigate the Excel interface\, create and format spreadsheets\, perform basic calculations\, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners\, laying the groundwork for more advanced data manipulation and analysis in subsequent levels. \nTarget Audience \nThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers\, students\, administrative professionals\, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities. \nLearning Outcomes  \n\nNavigate the Excel interface confidently and efficiently.\nCreate\, save\, and manage spreadsheets and workbooks.\nFormat data and cells to make the spreadsheet visually appealing and organized.\nPerform basic calculations using formulas and functions\, such as addition\, subtraction\, multiplication\, and division.\nDevelop a solid foundation in Microsoft Excel\, providing a basis for further learning and more advanced Excel courses.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Microsoft Excel \n\nExcel interface and navigation\nWorking with workbooks and worksheets\nBasic data entry and editing techniques\n\nModule 2: Formatting Data and Cells \n\nApplying font styles and formatting\nAdjusting cell alignments and indents\nUsing borders and shading\nFormatting numbers and dates\n\nModule 3: Basic Formulas and Functions \n\nUnderstanding cell references (relative and absolute)\nPerforming arithmetic calculations\nUsing SUM\, AVERAGE\, COUNT\, and other essential functions\nApplying auto-fill and auto-series techniques\n\nModule 4: Data Sorting and Filtering \n\nSorting data in ascending and descending order\nApplying custom sorts based on specific criteria\nUsing AutoFilter to filter data\n\nDay 2: \nModule 5: Working with Tables \n\nCreating and managing Excel tables\nUsing table features for data organization and analysis\nUtilizing the “Total Row” feature to calculate summary statistics within the table\nUnderstanding the benefits of using structured references in formulas within tables\n\nModule 6: Data Visualization with Charts \n\nCreating different chart types (column\, bar\, pie\, line\, etc.)\nFormatting and customizing charts for better visualization\nApplying chart elements like axis titles and chart titles for better context\nModifying chart types and switching rows/columns for varied chart representations\n\nModule 7: Conditional Formatting \n\nApplying conditional formatting to highlight data based on specific rules\nUsing icon sets\, data bars\, and color scales\nUtilizing conditional formatting to identify duplicates or unique values in data\nManaging and clearing conditional formatting rules as needed\n\nModule 8: Printing and Page Setup \n\nPreviewing and adjusting print settings\nPage layout and print area settings\nPrinting options for worksheets and workbooks\n\n\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n  \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/level-1-microsoft-excel-fundamentals-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250225
DTEND;VALUE=DATE:20250227
DTSTAMP:20260425T210340
CREATED:20250106T024554Z
LAST-MODIFIED:20250204T031241Z
UID:32922-1740441600-1740614399@uoa-academy.com
SUMMARY:Scaffolding Training
DESCRIPTION:Objectives \nThe objective of the Scaffolding Training program is to equip participants with the necessary skills and knowledge to effectively provide instructional support in educational or training settings. The program aims to train individuals\, such as educators\, trainers\, or facilitators\, in implementing scaffolding techniques to guide learners through the acquisition of new skills and concepts. By the end of the training\, participants will be adept at tailoring support to learners’ needs\, fostering a more effective and supportive learning environment. \nTarget Audience \nThis Scaffolding Training is designed for educators\, trainers\, instructional designers\, and anyone involved in facilitating learning experiences. It is suitable for professionals across various fields\, including education\, corporate training\, and skill development programs. The content is crafted to address the unique needs of those responsible for guiding others through the learning process\, enhancing their ability to provide targeted and effective support. \nLearning Outcomes  \n\nGain in-depth knowledge of scaffolding techniques and their application in educational settings.\nDevelop skills in modeling effective learning behaviors for enhanced understanding.\nBe well-equipped to foster engaging and successful learning experiences.\nEnhance the ability to facilitate knowledge retention in learners through effective scaffolding. \n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Scaffolding in Education \n\nUnderstanding the importance of scaffolding in learning\nOverview of course objectives and structure\nRole of scaffolding in facilitating effective learning experiences\n\nModule 2: In-depth Knowledge of Scaffolding Techniques \n\nExploring various scaffolding techniques and their applications\nCase studies on successful implementation of scaffolding in educational contexts\nPractical exercises for hands-on learning\n\nModule 3: Tailoring Support to Individual Learner Needs \n\nDeveloping skills to tailor instructional support based on learners’ unique needs\nStrategies for creating a supportive and adaptive learning environment\nReal-world examples of personalized scaffolding approaches\n\nModule 4: Modeling Effective Learning Behaviors \n\nCultivating skills in modeling effective learning behaviors\nDemonstrating behaviors that enhance understanding and engagement\nRole-playing and simulations for practical application\n\nDay 2: \nModule 5: Fostering Engaging Learning Experiences \n\nEquipping participants to foster engaging and successful learning experiences\nStrategies for creating interactive and participatory learning sessions\nIncorporating technology and multimedia for enhanced engagement\n\nModule 6: Facilitating Knowledge Retention \n\nEnhancing the ability to facilitate knowledge retention through effective scaffolding\nTechniques for reinforcing and consolidating learned concepts\nContinuous assessment and feedback for retention improvement\n\nModule 7: Strategies for Continuous Enhancement \n\nExplore methodologies for continuously refining scaffolding techniques.\nImplement effective feedback mechanisms to glean insights from experiences.\nDevelop personalized action plans to sustain ongoing professional growth.\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/scaffolding-training-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250220
DTEND;VALUE=DATE:20250221
DTSTAMP:20260425T210340
CREATED:20250106T023342Z
LAST-MODIFIED:20250113T032937Z
UID:32919-1740009600-1740095999@uoa-academy.com
SUMMARY:Housekeeping Excellence Training
DESCRIPTION:We’re currently updating the course outline. Please check back soon! \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/housekeeping-excellence-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250220
DTEND;VALUE=DATE:20250221
DTSTAMP:20260425T210340
CREATED:20250106T022522Z
LAST-MODIFIED:20250113T032947Z
UID:32916-1740009600-1740095999@uoa-academy.com
SUMMARY:LEVEL 1: Microsoft PowerPoint
DESCRIPTION:We’re currently updating the course outline. Please check back soon! \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/level-1-microsoft-powerpoint/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250220
DTEND;VALUE=DATE:20250221
DTSTAMP:20260425T210340
CREATED:20250106T013954Z
LAST-MODIFIED:20250113T033002Z
UID:32910-1740009600-1740095999@uoa-academy.com
SUMMARY:Essential First Aid\, CPR\, & AED
DESCRIPTION:Objectives \nThe Essential First Aid\, CPR\, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. The primary objectives include training participants in basic first aid techniques\, cardiopulmonary resuscitation (CPR)\, and the proper use of automated external defibrillators (AEDs). The course aims to empower individuals to respond effectively to a range of medical situations\, promoting quick and appropriate actions to preserve life and minimize the impact of injuries or illnesses. \nTarget Audience \nThe Essential First Aid\, CPR\, & AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\nUnderstand the importance of basic first aid and CPR in emergency situations.\nDemonstrate proficiency in providing CPR to adults\, children\, and infants.\nOperate an Automated External Defibrillator (AED) effectively and safely.\nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions.\n\nCourse Outlines: \nModule 1: Introduction to First Aid \n\nUnderstanding the importance of basic first aid skills in emergency situations\nExploring scenarios where first aid can make a critical difference in preserving life and minimizing the impact of injuries or illnesses\n\nModule 2: Basic First Aid Techniques \n\nWound Care and Bandaging\nBurns and Scalds\nFracture Management\n\nModule 3: Cardiopulmonary Resuscitation (CPR) \n\nCPR Techniques for Adults\, Children\, and Infants\nHands-on Practice Sessions\n\nModule 4: Automated External Defibrillator (AED) Operation \n\nUnderstanding AED Functionality\nSafe and Effective Use of AEDs\nPractical AED Application\n\nModule 5: Medical Emergency Response \n\nAssessment and Prioritization of Injuries and Illnesses\nProviding Appropriate First Aid Interventions\nScenario-Based Training\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/essential-first-aid-cpr-aed/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250220
DTSTAMP:20260425T210340
CREATED:20250106T020124Z
LAST-MODIFIED:20250210T081303Z
UID:32913-1739836800-1740009599@uoa-academy.com
SUMMARY:Telephone Techniques and Handling Difficult Clients
DESCRIPTION:Objectives \nThe Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette\, developing techniques for handling difficult clients\, and fostering a positive customer service experience. \nTarget Audience \nThis course is designed for customer service representatives\, executives\, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations. \nLearning Outcomes  \n\nGain proficiency in telephone etiquette\, encompassing effective greetings\, active listening\, and maintaining a professional tone.\nDevelop strategies for managing difficult clients\, addressing complaints\, and resolving conflicts during telephone interactions.\nAcquire skills to enhance customer satisfaction through improved communication effectiveness.\nContribute to a positive and professional organizational image through effective telephone techniques.\nEmpower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism.\n\nCourse Outlines: \nDay 1:  \nModule 1: Foundations of Effective Telephone Communication \n\nProfessional Telephone Etiquette (Greetings\, Introductions\, Closing Remarks)\nActive Listening Skills (Techniques for Effective Listening and Understanding)\nNonverbal Communication in Telephone Interactions (Tone of Voice\, Pace\, Enunciation)\nBuilding Rapport and Establishing Trust\n\nModule 2: Handling Customer Inquiries and Requests \n\nGathering Information and Clarifying Client Needs\nProviding Accurate and Concise Information\nProblem-Solving Techniques for Common Customer Inquiries\nDirecting Calls and Transferring Calls Effectively\n\nModule 3: Techniques for Handling Customer Complaints \n\nActive Listening and Empathy in Complaint Handling\nAcknowledging and Validating Customer Concerns\nDe-escalation Techniques for Angry or Frustrated Clients\nFinding Solutions and Resolving Complaints Effectively\n\nModule 4: Building Rapport and Customer Relationships \n\nPersonalized Communication and Customer Recognition\nActive Listening and Empathy in Customer Interactions\nBuilding Trust and Credibility through Effective Communication\n\nDay 2: \nModule 5: Dealing with Difficult Client Behaviors \n\nIdentifying and Addressing Aggressive\, Rude\, or Demanding Clients\nSetting Boundaries and Maintaining Professionalism\nHandling Difficult Conversations and Difficult People\nTechniques for Remaining Calm and Composed under Pressure\n\nModule 6: Handling Difficult Situations \n\nDealing with Irate Customers and Handling Angry Outbursts\nManaging Difficult Calls and Escalation Situations\nHandling Customer Complaints and Disputes\nTechniques for Handling Difficult or Sensitive Topics\n\nModule 7: Communication Technology and Tools \n\nUtilizing Telephone Systems and Communication Technologies \nEffective Use of Call Recording and Monitoring Tools\nCommunication Protocols and Best Practices\nTechnology and its Impact on Customer Service\n\nModule 8: Enhancing Customer Satisfaction \n\nMeasuring Customer Satisfaction and Gathering Feedback\nUsing Customer Feedback to Improve Telephone Interactions\nCreating a Positive Customer Experience\nBuilding Long-Term Customer Relationships\n\n\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n  \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/telephone-techniques-and-handling-difficult-clients/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250220
DTSTAMP:20260425T210340
CREATED:20250106T011711Z
LAST-MODIFIED:20250113T033035Z
UID:32906-1739836800-1740009599@uoa-academy.com
SUMMARY:Delegation: The Art of Delegating Effectively (2 days)
DESCRIPTION:Objectives \nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation. \nTarget Audience \nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries. \nLearning Outcomes  \n\nUnderstand the concept and importance of delegation in a professional setting.\nAssess tasks and determine their suitability for delegation based on team members’ skills and capabilities.\nEffectively communicate expectations\, instructions\, and guidelines for delegated tasks.\nEstablish clear objectives\, deadlines\, and checkpoints for delegated tasks.\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nModule 7: Preventing and Resolving Workplace Conflicts \n\nStrategies for preventing conflicts in the workplace\nEarly intervention and conflict management techniques\nMediation and facilitation skills\n\nModule 8: Developing a Conflict Resolution Action Plan \n\nIdentifying personal areas for growth in conflict resolution\nCreating an action plan for implementing conflict resolution strategies\nApplying conflict resolution skills in real-life scenarios\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/delegation-the-art-of-delegating-effectively-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250218
DTEND;VALUE=DATE:20250220
DTSTAMP:20260425T210340
CREATED:20250102T084826Z
LAST-MODIFIED:20250113T033052Z
UID:32865-1739836800-1740009599@uoa-academy.com
SUMMARY:Conflict Resolution Getting Along in the Workplace  (2 Days)
DESCRIPTION:Objectives \nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture. \nTarget Audience \nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication. \nLearning Outcomes  \n\nUnderstand the nature and causes of workplace conflicts.\nIdentify different conflict resolution styles and their implications.\nApply effective communication techniques to prevent and manage conflicts.\nUtilize active listening skills to understand and address underlying concerns.\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nCourse Outlines: \nDay 1: \nModule 1:Introduction to Workplace Conflict \n\nUnderstanding the nature and impact of workplace conflicts\nCommon causes and signs of conflicts\nThe importance of addressing conflicts proactively\n\nModule 2: Conflict Resolution Styles \n\nExploring different conflict resolution styles\nRecognizing the strengths and limitations of each style\nIdentifying personal conflict resolution tendencies\n\nModule 3: Effective Communication in Conflict Resolution \n\nImportance of clear and assertive communication\nNonverbal communication and its impact on conflict resolution\nActive listening techniques to promote understanding\n\nModule 4: Problem-Solving Approaches \n\nApplying problem-solving techniques to conflicts\nIdentifying underlying interests and needs\nGenerating creative options for resolution\n\nModule 5: Emotional Intelligence in Conflict Resolution \n\nUnderstanding emotions and their role in conflicts\nManaging personal emotions during conflicts\nEmpathy and building rapport to diffuse tension\n\nDay 2: \nModule 6: Collaboration and Negotiation \n\nCollaborative approaches to conflict resolution\nBuilding consensus and reaching win-win outcomes\nNegotiation techniques for mutually beneficial resolutions\n\nModule 7: Preventing and Resolving Workplace Conflicts \n\nStrategies for preventing conflicts in the workplace\nEarly intervention and conflict management techniques\nMediation and facilitation skills\n\nModule 8: Developing a Conflict Resolution Action Plan \n\nIdentifying personal areas for growth in conflict resolution\nCreating an action plan for implementing conflict resolution strategies\nApplying conflict resolution skills in real-life scenarios\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n  \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-3/
ATTACH;FMTTYPE=image/jpeg:https://uoa-academy.com/wp-content/uploads/2025/01/workplace-conflict-resolution-scaled.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250212
DTEND;VALUE=DATE:20250214
DTSTAMP:20260425T210340
CREATED:20241230T015245Z
LAST-MODIFIED:20250113T033108Z
UID:32802-1739318400-1739491199@uoa-academy.com
SUMMARY:ISO 45001 : 2018 Auditor Training  (2 Days)
DESCRIPTION:Objectives \nThe ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018\, while preparing them to perform key audit activities such as planning\, conducting audits\, identifying non-conformities\, and preparing audit reports. Additionally\, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices. \nTarget Audience \nThe target audience for ISO 45001:2018 Auditor Training includes employees at all levels\, senior management\, middle management\, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment\, improve OHS practices\, and support continuous improvement in occupational health and safety management systems. \nLearning Outcomes  \n\nUnderstand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard.\nConduct Effective Audits: Plan and execute efficient audits\, including observation\, interviews\, and document reviews.\nIdentify and Document Findings: Accurately and objectively identify\, document\, and analyze audit findings.\nPrepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management.\nApply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas.\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to ISO 45001:2018 \n\nOverview of the ISO 45001:2018 standard\nKey principles and terminology\nStructure of ISO 45001 and its relationship with other management system standards \n\nModule 2: Understanding Occupational Health and Safety (OHS) Management Systems \n\nKey components and requirements of an OHSMS\nRisk-based thinking and its application in ISO 45001\nLegal and regulatory requirements in health and safety\n\nModule 3: Audit Fundamentals \n\nWhat is auditing? Definition\, purpose\, and types of audits (internal and external)\nPrinciples of auditing: independence\, impartiality\, confidentiality\nAudit lifecycle: Planning\, execution\, reporting\, and follow-up\n\nModule 4: Planning an ISO 45001 Audit \n\nDeveloping an audit plan and checklist\nSelecting audit criteria and scope\nPreparing for fieldwork and logistics\n\nDay 2: \nModule 5: Conducting an Audit \n\nAudit techniques: Document review\, interviews\, and observations\nCollecting and verifying evidence\nEngaging with auditees and stakeholders\nRecording and reporting audit findings\n\nModule 6: Identifying Non-Conformities and Corrective Actions \n\nUnderstanding non-conformities in OHSMS\nRoot cause analysis and corrective actions\nDeveloping action plans for continual improvement\n\nModule 7: Audit Reporting and Follow-Up \n\nWriting an audit report: Structure\, key sections\, and recommendations\nPresenting audit findings to management\nFollowing up on corrective actions and effectiveness\n\nModule 8: Promoting Continuous Improvement \n\nThe role of auditors in driving continuous improvement\nAligning audit outcomes with the organization’s strategic goals\nBest practices for maintaining ISO 45001 certification\n\n  \nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/iso-45001-2018-auditor-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250128
DTEND;VALUE=DATE:20250130
DTSTAMP:20260425T210340
CREATED:20250529T033040Z
LAST-MODIFIED:20260122T025627Z
UID:43078-1738022400-1738195199@uoa-academy.com
SUMMARY:Managing Expectation & Stress Management: A Holistic View
DESCRIPTION:Objectives\n\nThe “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights intoexpectation management strategies\, offering practical stress management techniques\, and fostering resilience in challenging situations. \nTarget AudienceThis course is tailored for executives\, senior managers\, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations\,improve performance\, and foster a positive work-life balance. \nLearning Outcomes● Communicate expectations clearly to minimize conflicts.● Learn practical and effective stress management techniques.● Foster resilience in facing challenging situations.● Develop skills to navigate challenging situations with composure.● Gain a deep understanding of effective management contributing to overallwell-being. \nCourse Outlines: \nDay 1: \nModule 1: Introduction to Expectation Management● Overview of the course objectives.● Importance of effective expectation management in professional and personalcontexts. \nModule 2: Strategies for Clear Communication of Expectations● Techniques for communicating expectations clearly.● Minimizing conflicts through effective communication. \nModule 3: Practical Stress Management Techniques● Introduction to stress management principles.● Learning and applying practical techniques for stress reduction. \nModule 4: Building Resilience● Understanding resilience in the face of challenges.● Strategies for fostering resilience in both professional and personal aspects. \nDay 2: \nModule 5: Navigating Challenging Situations with Composure● Developing skills to navigate high-pressure situations.● Maintaining composure and effectiveness in challenging environments. \nModule 6: Work-Life Balance● Importance of work-life balance.● Strategies for achieving and maintaining a positive work-life balance. \nModule 7: Overall Well-being and Professional Success● Connecting effective expectation management and stress reduction to overallwell-being.● Building skills for professional success through effective stress and expectationmanagement. \nModule 8: Group Activities and Discussions● Engaging in group activities to reinforce learning.● Discussions on challenges and solutions in managing expectations and stress. \n\nPRICING:\nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST\n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 603-2381 0478 | 6012-575 1767\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n     \nJoin Today! \n  \n\n\n\n 
URL:https://uoa-academy.com/events/managing-expectation-stress-management-a-holistic-view/
CATEGORIES:Interpersonal Development,Interpersonal Skill,Leadership,Management,Personal Growth & Development,Self Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250123
DTEND;VALUE=DATE:20250124
DTSTAMP:20260425T210340
CREATED:20241230T022949Z
LAST-MODIFIED:20250204T015009Z
UID:32810-1737590400-1737676799@uoa-academy.com
SUMMARY:Communication Skills Workshop (Bottom up & Top down) (1 day)
DESCRIPTION:Objectives \nTo enhance the English communication skills of frontline and backend staff\, enabling them to interact more effectively with guests and colleagues\, thereby improving guest satisfaction and operational efficiency. \nTarget Audience \nThe target audience for this Basic English Communication Skills Training is the frontline and backend staff of the UOA Hospitality group. This includes individuals who directly interact with guests\, such as: \n\nFront desk agents\nConcierge staff\nHousekeeping staff\nFood and beverage servers\nBartenders / Baristas\nFrontline security\n\nEssentially\, anyone who has regular face-to-face or phone interactions with guests would benefit from this training. \nLearning Outcomes  \n\nImprove basic English language skills: To enhance participants’ ability to speak\, understand\, read\, and write in English.\nDevelop effective communication techniques: To train participants to communicate clearly and confidently in English.\nEnhance listening skills: To improve participants’ ability to listen and understand spoken English.\nBuild vocabulary and grammar: To expand participants’ English vocabulary and improve their understanding of basic grammar.\nPractice common hospitality phrases: To familiarize participants with common phrases and expressions used in the hospitality industry.\n\n\nCourse Outline \nMorning Session (9:00 AM – 12:00 PM) \nModule 1: Introduction to Basic English Communication \n\nImportance of English communication in hospitality\nBasic English language skills (speaking\, listening\, reading\, writing)\nCommon challenges and how to overcome them\n\nModule 2: Building Vocabulary and Grammar \n\nEssential vocabulary for hospitality staff\nBasic grammar rules (sentence structure\, verb tenses\, etc.)\nPractice exercises to reinforce learning\n\nAfternoon Session (1:00 PM – 4:00 PM) \nModule 3: Effective Communication Techniques \n\nSpeaking clearly and confidently\nActive listening skills\nAsking and answering questions effectively\nRole-playing common scenarios\n\nModule 4: Common Hospitality Phrases and Expressions \n\nGreeting guests and making small talk\nHandling guest inquiries and requests\nProviding directions and information\nDealing with complaints and difficult situations\n\nTraining Methodology \n\nLectures and presentations\nRole-playing exercises\nGroup discussions\nPractice exercises\nQ&A sessions\n\nEvaluation \n\nPre- and post-training assessments\nParticipant feedback forms\nTrainer observation and evaluation\n\nNote \n\nThe training can be customized to address specific needs and challenges of the UOA Hospitality group.\nHands-on exercises and simulations can be incorporated to enhance practical skills.\nContinuous feedback and coaching can be provided to reinforce learning and improve performance.\n\nBy the end of this training\, participants will be equipped with the necessary English communication skills to effectively interact with guests and colleagues\, leading to improved guest satisfaction and operational efficiency. \n\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/communication-skills-workshop-bottom-up-top-down/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250122
DTEND;VALUE=DATE:20250124
DTSTAMP:20260425T210340
CREATED:20241230T020723Z
LAST-MODIFIED:20250113T032220Z
UID:32805-1737504000-1737676799@uoa-academy.com
SUMMARY:Handling Customer Complaints (2 Days)
DESCRIPTION:Objectives \nThe objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment\, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business\, maintain customer loyalty\, and even enhance the reputation of an organization. \nTarget Audience \nThe target audience for the Handling Customer Complaints training program includes customer service representatives\, front-line employees\, managers\, and anyone who interacts with customers in a business setting. \nLearning Outcomes  \n\nCommunicate effectively with customers using active listening techniques\nIdentify root causes of customer complaints and use problem-solving\, negotiation\, and empathy to resolve them\nManage personal emotions and respond professionally in challenging situations\nIdentify patterns and trends in customer complaints and make recommendations for service improvement.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Customer Complaints \n\nThe importance of effective complaint handling\nTypes of customer complaints\nUnderstanding customer needs and expectations\nThe cost of poor complaint handling\n\nModule 2: Active Listening Techniques \n\nImportance of active listening in customer interactions\nPractical strategies for attentive and empathetic listening\nEnhancing communication through effective listening skills\n\nModule 3: Effective Communication Skills \n\nVerbal and nonverbal communication techniques\nActive listening skills\nAsking effective questions\nUsing empathy to build rapport\n\nModule 4: Managing Emotions \n\nUnderstanding and managing personal emotions\nStrategies for staying calm and professional\nDealing with angry or upset customers \nAvoiding escalation\n\n\nDay 2: \nModule 5: Time management \n\nPrioritizing complaints\nSetting realistic expectations with customers\nManaging time effectively\nResolving complaints within an appropriate time frame\n\nModule 6:  Professional Response in Challenging Situations \n\nStrategies for maintaining professionalism in difficult scenarios\nDe-escalation techniques for defusing tense customer interactions\nCase studies on effective responses to challenging complaints\n\nModule 7: Complaint Resolution Techniques \n\nRoot cause analysis\nProblem-solving techniques\nNegotiation and conflict resolution\nUsing empathy to address emotional complaints\n\nModule 8: Documentation and Follow-up \n\nThe importance of accurate documentation\nFollowing up with customers\nIdentifying opportunities for improvement\nPreventing future complaints \n\n\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/handling-customer-complaints/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250122
DTEND;VALUE=DATE:20250123
DTSTAMP:20260425T210340
CREATED:20241230T014029Z
LAST-MODIFIED:20250113T032237Z
UID:32799-1737504000-1737590399@uoa-academy.com
SUMMARY:Employee Wellness Program: Strategies for a Healthier Workplace (1 day)
DESCRIPTION:Objectives \nThe objective of this training course is to equip participants with effective strategies to enhance employee well-being and create a healthier workplace environment. It focuses on developing comprehensive wellness programs that address physical\, mental\, and emotional health\, aiming to improve overall employee satisfaction\, productivity\, and engagement. Participants will learn to implement initiatives that promote a balanced lifestyle\, reduce stress\, and foster a supportive work culture\, ultimately contributing to a more positive and sustainable workplace. \nTarget Audience \nThis training course is designed for human resources professionals\, wellness program coordinators\, managers\, and team leaders who are responsible for fostering a healthy work environment. It is particularly valuable for those involved in developing and implementing employee wellness initiatives or seeking to enhance existing programs. The course is also suited for organizational leaders interested in improving overall employee well-being\, reducing workplace stress\, and promoting a culture of health and balance within their teams. \nLearning Outcomes  \n\nDesigning Wellness Initiatives: Skills to create and implement effective wellness programs that address physical\, mental\, and emotional health needs of employees.\nPromoting Work-Life Balance: Techniques for fostering a healthy work-life balance\, including flexible work arrangements and time management strategies.\nReducing Workplace Stress: Strategies to identify and mitigate sources of stress within the workplace\, improving overall employee well-being.\nEnhancing Employee Engagement: Methods to increase employee engagement and participation in wellness programs through effective communication and incentives.\nMeasuring Program Effectiveness: Tools for evaluating the success of wellness initiatives and making data-driven improvements based on feedback and outcomes.\n\nBuilding a Supportive Culture: Approaches to cultivate a supportive work environment that encourages healthy habits\, open communication\, and mutual support among employees. \n\nCourse Outlines:  \nDay 1:  \nModule 1: Introduction to Employee Wellness \n\nDefining Wellness: Explore the key components of a comprehensive employee wellness program\, including physical\, mental\, and emotional health.\nBenefits of Wellness Programs: Understand how wellness programs contribute to increased productivity\, reduced absenteeism\, and improved employee morale.\n\nModule 2: Designing and Implementing Wellness Initiatives \n\nProgram Development: Learn how to design wellness initiatives that align with organizational goals and address employee needs.\nEffective Implementation: Strategies for launching wellness programs\, including setting objectives\, creating schedules\, and allocating resources.\n\nModule 3: Promoting Engagement and Participation \n\nCommunication Strategies: Develop effective communication plans to promote wellness programs and engage employees.\nIncentives and Motivation: Explore methods to motivate employees to participate\, including rewards\, challenges\, and recognition programs.\n\nModule 4: Measuring Success and Making Improvements \n\nEvaluation Techniques: Learn how to measure the effectiveness of wellness programs using key performance indicators and feedback mechanisms.\n\nContinuous Improvement: Strategies for using data and feedback to refine and enhance wellness programs for better outcomes and increased employee satisfaction. \n  \n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/employee-wellness-program-strategies-for-a-healthier-workplace/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250116
DTEND;VALUE=DATE:20250117
DTSTAMP:20260425T210340
CREATED:20241230T070651Z
LAST-MODIFIED:20250113T032252Z
UID:32833-1736985600-1737071999@uoa-academy.com
SUMMARY:Office Management & Administration (1 Day)
DESCRIPTION:Objectives \nThe Office Management & Administration course is designed to equip participants with a comprehensive skill set essential for effective office management and administration. The program aims to provide valuable insights into the principles of organizational efficiency\, effective communication\, and efficient time management. Moreover\, the course endeavors to foster leadership and decision-making skills that are directly relevant to the responsibilities associated with office management. Participants will emerge from the program well-prepared to contribute significantly to the smooth operation of office environments\, promoting productivity and overall success. \nTarget Audience \nThis course is tailored for professionals working in office management\, administrative roles\, and individuals aspiring to enhance their skills in organizational efficiency. It is suitable for office managers\, executive assistants\, administrative coordinators\, and those seeking foundational knowledge or looking to refine their expertise. \nLearning Outcomes  \n\nAcquire a well-rounded skill set for effective office management.\nGain insights into organizational efficiency\, communication strategies\, and time management principles.\nDevelop leadership and decision-making skills relevant to office management responsibilities.\nEmpower individuals to contribute significantly to the smooth operation of office environments.\nFoster productivity and success in office management through learned skills.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Fundamentals of Office Management \n\nUnderstanding the role and responsibilities of office managers and administrators.\nKey principles of organizational efficiency.\nEstablishing systems for smooth office operations.\n\nModule 2: Effective Communication in the Workplace \n\nThe importance of clear and professional communication.\nStrategies for improving verbal\, written\, and digital communication.\nBuilding positive relationships with colleagues\, clients\, and stakeholders.\n\nModule 3: Time Management and Prioritization \n\nTechniques for managing time effectively in a fast-paced office environment.\nTools for prioritizing tasks and meeting deadlines.\nAvoiding common time-wasting pitfalls and distractions.\n\nModule 4: Leadership and Decision-Making in Office Administration \n\nDeveloping leadership skills for managing teams and projects.\nEffective decision-making frameworks for administrative roles.\nDelegation and collaboration to enhance productivity.\n\nModule 5: Building a Productive Office Environment \n\nCreating systems and processes to improve efficiency.\nPromoting a positive and organized workspace culture.\nUsing technology and tools to streamline administrative tasks.\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/office-management-administration-2/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250116
DTEND;VALUE=DATE:20250117
DTSTAMP:20260425T210340
CREATED:20241230T062710Z
LAST-MODIFIED:20250113T032327Z
UID:32830-1736985600-1737071999@uoa-academy.com
SUMMARY:ISO 14001 – Awareness Training – Environmental Management Systems (1 Day)
DESCRIPTION:Objectives \nThe ISO 14001 – Awareness Training – Environmental Management Systems aims to provide participants with a foundational understanding of ISO 14001 and Environmental Management Systems (EMS). The primary objectives include familiarizing participants with the key principles\, requirements\, and benefits of ISO 14001. The training seeks to instill awareness of environmental management practices to facilitate compliance and contribute to sustainable business operations. \nTarget Audience \nThis training is designed for any level of professionals\, executive\, senior manager across various industries who seek a fundamental understanding of ISO 14001 and Environmental Management Systems. It is suitable for individuals involved in environmental stewardship\, compliance\, and those aspiring to enhance their knowledge of internationally recognized environmental standards.  \nLearning Outcomes  \n\nDevelop foundational knowledge of ISO 14001 and Environmental Management Systems.\nGain understanding of core principles\, requirements\, and benefits of ISO 14001.\nContribute to the implementation and maintenance of effective environmental management practices.\nEmpower participants to integrate environmentally sustainable practices.\nEnhance compliance and support the overall commitment to environmental responsibility within organizations.\n\nCourse Outlines: \nDay 1:  \nModule 1: Introduction to ISO 14001 and Environmental Management Systems (EMS) \n\nOverview of ISO 14001 and its significance in environmental management\nUnderstanding the fundamental principles\, requirements\, and benefits of EMS\n\nModule 2: Key Principles of ISO 14001 \n\nIn-depth exploration of the core principles underpinning ISO 14001\nDiscussion on how these principles contribute to effective environmental management\n\nModule 3: Requirements and Compliance \n\nComprehensive understanding of the key requirements outlined in ISO 14001\nStrategies for ensuring compliance with international environmental standards\n\nModule 4: Environmental Stewardship and Sustainable Practices \n\nExamining the role of environmental stewardship in organizational practices\nEmpowering participants to integrate environmentally sustainable practices into daily operations\n\nModule 5: Implementation and Maintenance \n\nPractical guidance on implementing and maintaining effective environmental management practices\nBest practices for continuous improvement in environmental performance\n\nModule 6: Role of Professionals in Environmental Responsibility \n\nUnderstanding the role of professionals\, executives\, and senior managers in environmental responsibility\nStrategies for fostering a culture of environmental awareness within organizations\n\nPRICING: \nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/iso-14001-awareness-training-course/
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DTSTART;VALUE=DATE:20250115
DTEND;VALUE=DATE:20250117
DTSTAMP:20260425T210340
CREATED:20241230T040402Z
LAST-MODIFIED:20250113T032351Z
UID:32827-1736899200-1737071999@uoa-academy.com
SUMMARY:Developing & Embracing a Growth Mindset  (2 Days)
DESCRIPTION:Objectives \nThe objective of this training is to enable participants to understand and internalize the principles of a growth mindset\, equipping them with tools to challenge self-limiting beliefs and foster continuous personal and professional development. By embracing a growth mindset\, participants will learn how to view challenges as opportunities\, enhance their adaptability\, and inspire innovation within their teams and organizations. This program aims to create a culture of learning and resilience that drives sustained success in an ever-evolving business landscape. \nTarget Audience \nThe target audience for the Developing & Embracing a Growth Mindset program includes executives and middle management professionals who are responsible for leading teams\, driving organizational change\, and fostering a culture of growth and innovation. This training is particularly beneficial for leaders and managers seeking to develop their own potential while inspiring their teams to embrace challenges\, learn from feedback\, and continuously improve. \nLearning Outcomes  \n\nUnderstand the concept of a growth mindset and its impact on professional and organizational success.\nIdentify and overcome fixed mindset tendencies and self-limiting beliefs.\nCultivate resilience\, adaptability\, and continuous learning to navigate challenges effectively.\nPromote a growth-oriented culture within teams and organizations.\nUse feedback constructively to drive personal and team development.\nDevelop actionable strategies to embed a growth mindset into daily practices.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Understanding the Growth Mindset \n\nThe difference between fixed and growth mindsets.\nThe science behind mindset and its impact on success.\nRecognizing the benefits of a growth mindset in leadership and management.\n\nModule 2: Identifying and Overcoming Fixed Mindset Beliefs \n\nCommon signs of a fixed mindset.\nStrategies to challenge self-limiting beliefs and negative thinking.\nPractical exercises to shift from a fixed to a growth mindset.\n\nModule 3: Building Resilience and Adaptability \n\nThe role of resilience in fostering a growth mindset.\nTechniques to reframe challenges and setbacks as learning opportunities.\nCultivating adaptability in dynamic and uncertain environments.\n\nModule 4: Leveraging Feedback for Growth \n\nThe importance of feedback in personal and professional development.\nDeveloping openness to constructive criticism.\nProviding and receiving feedback to encourage continuous improvement.\n\nDay 2:  \nModule 5: Encouraging Innovation and Creativity \n\nThe connection between a growth mindset and innovation.\nStrategies to foster creativity in teams and projects.\nOvercoming fear of failure to drive experimentation and bold ideas.\n\nModule 6: Fostering a Growth-Oriented Culture \n\nEmbedding growth mindset principles in organizational practices.\nLeading by example to inspire mindset shifts in teams.\nEncouraging collaboration and shared learning.\n\nModule 7: Personal Development and Lifelong Learning \n\nSetting personal goals for growth and self-improvement.\nTechniques for continuous learning and skill enhancement.\nBuilding habits that support a growth mindset lifestyle.\n\nModule 8: Creating an Actionable Growth Plan \n\nDeveloping personalized growth plans aligned with individual and organizational goals.\nIdentifying potential challenges and creating strategies to overcome them.\nSustaining momentum and ensuring long-term growth mindset integration.\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/developing-embracing-a-growth-mindset/
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250116
DTSTAMP:20260425T210340
CREATED:20241230T034626Z
LAST-MODIFIED:20250113T032410Z
UID:32824-1736812800-1736985599@uoa-academy.com
SUMMARY:Embrace Changes & Transform your Performance  (2 Days)
DESCRIPTION:Objectives \nThe objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world\, where change is constant and disruptions are frequent\, individuals who can embrace change and proactively respond to it have a competitive edge. During this training\, participants will learn how to develop the agility and resilience needed to navigate through various types of changes\, whether they are organizational\, technological\, or personal. \nTarget Audience \nThis training program is designed for employees at all levels\, change leaders\, managers\, project teams\, cross-functional groups\, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development. \nLearning Outcomes  \n\nUnderstand the importance of embracing change for personal and organizational growth.\nIdentify common challenges and barriers associated with change.\nDevelop a resilient mindset and attitude towards change.\nApply effective strategies to manage resistance to change.\n\nCourse Outlines:  \nDay 1:  \nModule 1: Understanding the Nature of Change \n\nWhy change is inevitable and essential for growth.\nTypes of change: Organizational\, technological\, and personal.\nExploring the impact of change on individuals and teams.\n\nModule 2: Overcoming Barriers to Change \n\nIdentifying common challenges and resistance to change.\nThe psychology of change: Fear\, uncertainty\, and habits.\nStrategies to overcome resistance at individual and organizational levels.\n\nModule 3: Developing a Resilient Mindset \n\nCharacteristics of a resilient individual.\nThe role of attitude and perspective in navigating change.\nPractical exercises to build mental toughness and adaptability.\n\nModule 4: Emotional Intelligence During Change \n\nManaging emotions and stress in changing environments.\nImproving self-awareness and self-regulation.\nStrengthening empathy and interpersonal skills to support others through change.\n\nDay 2:  \nModule 5: Communication Skills for Change Leaders \n\nThe role of clear and transparent communication in managing change.\nCrafting messages to inspire trust and alignment.\nActive listening and addressing concerns effectively.\n\nModule 6: Driving Engagement and Collaboration During Change \n\nInvolving teams in the change process for better buy-in.\nEncouraging a collaborative approach to problem-solving.\nMotivating teams to align with new goals and directions.\n\nModule 7: Building Agility for Continuous Improvement \n\nUnderstanding agility and its importance in adapting to change.\nTechniques for staying flexible and open to learning.\nApplying an iterative approach to personal and team growth.\n\nModule 8: Creating an Action Plan for Sustained Transformation \n\nDeveloping practical steps to implement change strategies.\nSetting measurable goals for personal and professional performance.\nReviewing and sustaining progress to maintain long-term benefits.\n\nPRICING: \nRM 1\,800.00 Per Person (HRD Corp Claimable Course) + 8% SST \n \n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/EXTREG\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/embrace-changes-and-transform-your-performance/
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