UOA Academy

The Future Leadership: Building Today’s Leaders of Tomorrow’s World
2025-04-09 - 2025-04-10
Objectives
“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge, skills, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developing the leadership capabilities needed to navigate complex challenges, foster innovation, and inspire high-performing teams. Through interactive discussions, case studies, and practical exercises, participants will explore emerging trends, explore transformative leadership models, and acquire strategies to develop themselves and others as leaders.
Target Audience
“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders, including managers, supervisors, team leaders, department heads, project managers, HR professionals, entrepreneurs, and individuals in leadership positions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future.
Learning Outcomes

Understand the key trends shaping the future of work and leadership and their implications for leadership roles.
Develop adaptive leadership skills to navigate uncertainty, complexity, and change.
Define and communicate a compelling vision and purpose to inspire and engage others.
Foster a culture of diversity, inclusion, and belonging to leverage diverse perspectives and drive innovation.

Course Outlines:
Day 1:
Module 1:Introduction to Future Leadership

Understanding the evolving nature of leadership in the modern world
Exploring current and future trends shaping the leadership landscape.
Identifying the skills and qualities needed for effective leadership in the future.

Module 2: Leadership in a Digital Age

Embracing technology and digital transformation as drivers of change
Harnessing the power of data and analytics for informed decision-making.
Developing digital leadership skills to navigate the digital landscape.

Module 3: Leading with Emotional Intelligence

Understanding the importance of emotional intelligence in leadership.
Developing self-awareness, self-regulation, empathy, and social skills.
Applying emotional intelligence to build strong relationships and lead with authenticity.

Module 4: Agile Leadership and Change Management

Embracing agility as a leadership mindset in a rapidly changing environment
Applying agile principles to drive innovation, adaptability, and resilience.
Managing change effectively and leading teams through organizational transitions.

Day 2:
Module 5: Leading High-Performing Teams

Understanding the dynamics of high-performing teams.
Developing strategies to inspire, motivate, and empower team members.
Resolving conflicts, fostering collaboration, and maximizing team productivity.

Module 6: Cross-Cultural Leadership and Global Mindset

Embracing cultural diversity and managing cross-cultural teams.
Developing a global mindset and understanding global business dynamics.
Effectively leading and collaborating in a multicultural environment.

Module 7: Strategic Thinking and Decision-Making

Developing strategic thinking skills to drive organizational success.
Applying critical thinking and problem-solving techniques to make informed decisions.
Balancing short-term objectives with long-term vision and goals.

Module 8: Leadership Communication and Influence

Mastering effective communication skills for leadership.
Building persuasive communication strategies to influence stakeholders.
Adapting communication styles to connect with diverse audiences.

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Speak and Write Confidently with Better English (2 days)
2025-04-09 - 2025-04-10
Objectives
Speak and Write Confidently with Better English course is designed to help participants improve their speaking and writing skills in the English language. This interactive training program focuses on enhancing communication effectiveness, building confidence, and mastering the essentials of spoken and written English. Participants will learn practical strategies, techniques, and best practices to express themselves fluently, articulate their ideas clearly, and convey their message with confidence in both spoken and written forms.
Target Audience
The Speak and Write Confidently with Better English course is designed for all employees in any organization who want to enhance their English language skills and improve their abilities in speaking and writing. It is suitable for employees at all levels, from entry-level to managerial positions, regardless of their current proficiency in English.
Learning Outcomes

Expand their vocabulary and choose words more effectively for clearer communication.
Develop a strong foundation in grammar and reduce common mistakes in speaking and writing.
Speak with confidence, clarity, and proper pronunciation, overcoming nervousness and improving public speaking skills.
Engage in conversations with ease, building rapport and using appropriate expressions in various workplace settings.
Write clear and coherent texts with proper structure, organization, and proofreading techniques.

Course Outlines:
Day 1:
Module 1: Building Vocabulary and Grammar Foundation

Expanding vocabulary and improving word choice
Grammar essentials for effective communication
Common mistakes to avoid in spoken and written English

Module 2: Developing Effective Speaking Skills

Pronunciation and intonation for clear communication
Strategies for overcoming nervousness and speaking with confidence
Effective techniques for public speaking and presentations

Module 3: Enhancing Listening and Comprehension Skills

Active listening techniques to improve understanding
Comprehending different accents and speech patterns
Note-taking and summarizing skills for better retention

Module 4: Mastering Conversational Skills

Initiating and maintaining conversations
Building rapport and active participation in discussions
Polite expressions and effective communication in various social settings

Day 2:
Module 5: Writing Clear and Coherent Texts

Structuring and organizing written communication effectively
Developing coherent paragraphs and logical flow
Proofreading and editing techniques for error-free writing

Module 6: Improving Writing Style and Tone

Using appropriate language and tone for different contexts
Developing a concise and engaging writing style
Adapting writing for different purposes (e.g., emails, reports, business correspondence)

Module 7: Enhancing Grammar and Punctuation Skills

Common grammar and punctuation rules
Avoiding common errors in writing
Polishing writing skills for accuracy and clarity

Module 8: Effective Business Communication

Professional communication skills for the workplace
Writing effective emails, memos, and reports
Communicating with confidence in business meetings and presentation

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Basic Fire Fighting & ERP Training (with Fire Drill Exercise & Safety Awareness)
2025-04-09 - 2025-04-10
Objectives
The objectives of the “Basic Fire Fighting & ERP Training” program, which includes a Fire Drill Exercise and Safety Awareness, are to provide participants with essential knowledge and skills to respond effectively in the event of a fire emergency. The program aims to familiarize participants with basic fire-fighting techniques, Emergency Response Procedures (ERPs), and to instill a heightened safety awareness mindset. Additionally, the incorporation of a Fire Drill Exercise enhances practical application and ensures participants are well-prepared for real-life emergency scenarios.
Target Audience
This training is designed for individuals across various industries and workplaces, including office environments, manufacturing facilities, and public spaces. It caters to employees, supervisors, safety officers, and anyone interested in acquiring fundamental fire-fighting skills and understanding Emergency Response Procedures. The program is suitable for those looking to enhance their safety awareness and contribute to a secure work environment.
Learning Outcomes

Attainment of essential skills in basic fire-fighting techniques, encompassing the proper use of fire extinguishers and efficient evacuation procedures.
Development of a safety awareness mindset among participants.
The Fire Drill Exercise serves as a practical reinforcement, allowing participants to apply theoretical knowledge, enhancing their proficiency in real-life emergency scenarios.
Empowerment of participants to actively contribute to workplace safety by identifying potential hazards and adhering to established safety protocols.

Course Outlines:
Day 1:
Module 1: Introduction to Fire Safety and Emergency Response

Understanding the Importance of Fire Safety
Overview of Emergency Response Procedures (ERPs)
Introduction to Safety Awareness Mindset

Module 2: Basic Fire-Fighting Techniques

Proper Use of Fire Extinguishers
Efficient Evacuation Procedures
Practical Application and Hands-on Training

Module 3: Emergency Response Procedures (ERPs)

In-Depth Exploration of Workplace-Specific ERPs
Coordinated Response in Fire Emergencies
Integration of ERPs into Daily Safety Practices

Module 4: Safety Awareness Mindset Development

Identifying Potential Hazards in the Workplace
Cultivating a Proactive Safety Awareness Mindset
Contribution to a Secure Work Environment

Day 2:
Module 5: Fire Drill Exercise

Simulated Emergency Scenario Participation
Practical Application of Fire-Fighting Techniques
Evaluation and Feedback for Continuous Improvement

Module 6: Practical Reinforcement of Knowledge

Application of Theoretical Knowledge in Real-Life Scenarios
Enhancing Proficiency in Emergency Response
Continuous Improvement Strategies

Module 7: Active Contribution to Workplace Safety

Empowerment to Identify and Address Potential Hazards
Adherence to Established Safety Protocols
Collective Responsibility for a Secure Work Environment

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Precision Excellence Training (Attention to Detail)
2025-03-28
The course outline will be updated soon
PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Learn. Educate. Teach (L.E.T) Training the Trainers of Tomorrow (3 days)
2025-03-26 - 2025-03-28
Objectives
Learn. Educate. Teach (L.E.T) Training the Trainers of Tomorrow is a comprehensive program designed to equip aspiring trainers with the necessary skills and knowledge to excel in the field of education. The objective of this training program is to enable participants to learn the techniques and tools required to deliver training sessions that are engaging, informative, and effective. The program aims to empower trainers with the tools needed to adapt to diverse learning styles and cater to the unique needs of their future students.
Target Audience
The program is suitable for professionals in different industries who are responsible for delivering training sessions to their colleagues or employees. This includes human resources personnel, senior managers, team leaders, subject matter experts, and anyone who wants to improve their training delivery skills.
Learning Outcomes

Design and develop effective learning experiences.
Facilitate engaging and interactive training sessions.
Develop effective questioning techniques, manage group dynamics, and use technology to enhance learning
Cultivate strong communication and presentation skills for effective knowledge transfer.

Course Outlines:
Day 1:
Module 1: Introduction to Training Excellence

Overview of the L.E.T program
Importance of effective training in diverse industries
Key principles of adult learning

Module 2: Understanding Diverse Learning Styles

Identifying different learning preferences
Adapting training approaches for various audiences
Personalizing learning experiences for maximum impact

Module 3: Foundations of Instructional Design

Principles and practices of instructional design
Developing effective learning objectives
Creating structured and learner-centric training materials

Module 4: Engaging Training Techniques

Interactive training methodologies
Group activities and discussions
Incorporating multimedia for enhanced engagement

Day 2:
Module 5: Effective Questioning Techniques and Group Dynamics

Developing and posing effective questions
Managing group dynamics during training sessions
Fostering a collaborative and inclusive learning environment

Module 6: Utilizing Technology for Enhanced Learning

Integration of modern educational technologies
Creating multimedia-rich presentations
Virtual and online training tools

Module 7: Communication and Presentation Skills

Verbal and non-verbal communication strategies
Techniques for effective knowledge transfer
Overcoming common presentation challenges

Module 8: Professional Development

Continuing professional development as a trainer
Building your network and community of trainers
Staying motivated and passionate about training

Day 3:
Module 9: Learning Styles and Preferences

Adapting training to different learning styles
Techniques for reaching different types of learners
Creating inclusive learning environments

Module 10: Interactive Learning Activities

Designing effective interactive learning activities
Facilitating interactive learning activities
Assessing learning outcomes of interactive activities

Module 11: Multimodal Learning

Using multimedia in training
Adapting training to different modalities
Creating effective multimodal learning experiences

Module 12: Advanced Facilitation Skills

Advanced questioning techniques
Handling challenging learners and situations
Facilitating group problem-solving

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Boost your Productivity with Artificial Intelligence – AI
2025-03-26 - 2025-03-27
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants

Overview of AI-powered personal assistant applications and productivity tools.
Hands-on exploration of virtual assistants for task management and reminders.
Tips and techniques for maximizing efficiency with AI-driven personal assistants.

Session 6: Enhancing Focus and Concentration with AI

Strategies for using AI technologies to minimize distractions and maintain focus.
Exploring AI-driven tools for blocking distractions and managing digital clutter.
Practical exercises in creating an AI-enhanced productivity environment.

Session 7: Integrating AI into Daily Routines

Developing personalized routines and workflows with AI-driven productivity solutions.
Tips for seamlessly integrating AI tools into daily schedules and habits.
Case studies and success stories of individuals leveraging AI for better time management.

Session 8: Action Planning and Implementation

Developing actionable plans for integrating AI-driven time management strategies into participants’ daily routines.
Peer feedback and collaboration on implementation strategies and best practices.
Closing remarks and resources for continued learning and exploration of AI-driven time management solutions.

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

LEVEL 2: Microsoft PowerPoint (Intermediate) (1 days)
2025-03-26
Objectives
The “LEVEL 2: Microsoft PowerPoint (Intermediate)” course aims to advance participants’ proficiency in using Microsoft PowerPoint for creating engaging presentations. The primary objectives include mastering intermediate features, enhancing slide design and layout skills, and developing proficiency in incorporating multimedia elements. The course is designed to empower participants to create impactful presentations that effectively communicate their messages.
Target Audience
This course is tailored for individuals with a basic understanding of Microsoft PowerPoint looking to enhance their skills. It is suitable for executives, senior managers, and anyone who wants to create more polished and visually appealing presentations. The content caters to a broad audience seeking to improve their ability to communicate ideas effectively through presentations.
Learning Outcomes

Acquire intermediate-level skills in Microsoft PowerPoint.
Proficiently use advanced features like slide transitions, animations, and multimedia integration.
Enhance slide design capabilities for visually appealing presentations.
Improve the ability to create compelling and impactful presentations.
Effectively communicate ideas with polished and professional presentation skills.

Course Outlines:
Module 1: Intermediate Features Mastery

Overview of intermediate-level features in Microsoft PowerPoint.
In-depth exploration of slide transitions and animation techniques.

Module 2: Advanced Multimedia Integration

Proficient use of multimedia elements, including audio and video.
Techniques for seamless integration of multimedia into presentations.

Module 3: Enhancing Slide Design and Layout

Strategies for improving slide design and layout.
Tips and tricks for creating visually appealing presentations.

Module 4: Creating Impactful Presentations

Leveraging advanced features to enhance presentation impact.
Best practices for engaging and captivating the audience.

Module 5: Polished and Professional Communication

Refining presentation skills for a polished and professional delivery.
Effective communication strategies to convey ideas with impact.

PRICING:

Contact us for pricing information

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Negotiation Skills to Close the Deal
2025-03-11 - 2025-03-12
Objectives
This training “Negotiation Skills to Close the Deal” course is designed to equip participants with the essential negotiation skills required to successfully close deals and agreements. The objectives include providing a comprehensive understanding of negotiation principles, strategies, and techniques. Participants will learn to navigate the complexities of negotiations, build effective communication, and develop the confidence to achieve favorable outcomes. By the end of the course, participants will possess the tools to approach negotiations strategically, overcome challenges, and secure mutually beneficial deals.
Target Audience
Professionals involved in sales, business development, procurement, and anyone engaged in deal-making activities especially all the executives and managers will benefit from this course. It is suitable for individuals seeking to enhance their negotiation skills, whether they are experienced negotiators looking to refine their techniques or individuals entering roles that involve deal closures. This course is also valuable for entrepreneurs and business leaders aiming to foster a negotiation-savvy culture within their organizations.
Learning Outcomes

Develop a deep understanding of negotiation principles, strategies, and techniques crucial for successful deal-making.
Acquire effective communication skills to build rapport, actively listen, and persuasively convey ideas during negotiations.
Cultivate the ability to recognize and leverage favorable negotiation opportunities while addressing potential challenges.
Gain confidence in navigating complex negotiations and adapt strategies to diverse situations.
Integrate ethical considerations into negotiation practices to foster trust and cultivate long-term business relationships.

Course Outlines:
Module 1: Introduction to Negotiation

Overview of negotiation principles, strategies, and techniques
Understanding the importance of effective negotiation in deal-making

Module 2: Comprehensive Understanding of Negotiation Dynamics

Deep dive into negotiation principles crucial for successful deal-making
Analysis of negotiation strategies and their applications

Module 3: Communication Excellence in Negotiations

Acquiring effective communication skills for building rapport
Techniques for active listening and persuasively conveying ideas during negotiations

Module 4: Navigating the Complexities of Negotiations

Strategies for navigating negotiation complexities
Building confidence to achieve favorable outcomes in diverse negotiation scenarios

Module 5: Recognizing and Leveraging Opportunities

Cultivating the ability to recognize and leverage favorable negotiation opportunities
Addressing potential challenges in negotiations

Module 6: Integrating Ethical Considerations

Importance of ethical considerations in negotiation practices
Strategies for fostering trust and cultivating long-term business relationships

PRICING:

RM 1,000.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Utilizing Critical Thinking & Creativity in Problem Solving & Decision Making
2025-03-11 - 2025-03-12
Objectives
The “Utilizing Critical Thinking & Creativity in Problem Solving & Decision Making” course aims to develop participants’ critical thinking and creativity skills for effective problem-solving and decision-making. The primary objectives include fostering a deep understanding of critical thinking principles, promoting creativity in decision-making processes, and equipping participants with practical problem-solving strategies.
Target Audience
This course is designed for professionals across various industries, including managers, executives, and decision-makers seeking to enhance their problem-solving and decision-making capabilities. It is suitable for individuals looking to cultivate critical thinking skills and inject creativity into their decision-making processes for improved outcomes.
Learning Outcomes

Develop proficiency in applying critical thinking methodologies for systematic problem analysis.
Cultivate creative approaches to decision-making, generating innovative solutions.
Navigate ambiguity with confidence and make informed decisions.
Contribute to the development of a dynamic problem-solving culture within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to Critical Thinking

Overview of critical thinking principles
Importance in problem-solving and decision-making

Module 2: Creative Decision-Making

Understanding the role of creativity in decision-making
Techniques for fostering creativity in problem-solving

Module 3: Systematic Problem Analysis

Critical thinking methodologies for analyzing complex problems
Practical applications in real-world scenarios

Module 4: Navigating Ambiguity

Building confidence in dealing with ambiguous situations
Making informed decisions amid uncertainty

Day 2:
Module 5: Cultivating a Dynamic Problem-Solving Culture

Strategies for fostering a problem-solving culture in organizations
Implementing and sustaining positive changes in decision-making processes

Module 6: Effective Communication in Decision-Making

Importance of communication in conveying decisions
Techniques for communicating complex decisions to diverse stakeholders

Module 7: Collaborative Problem-Solving

Enhancing teamwork and collaboration in problem-solving
Leveraging diverse perspectives for more robust solutions

Module 8: Decision Implementation and Evaluation

Strategies for implementing decisions effectively
Methods for evaluating the outcomes of decisions

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Documentation & Filing Fundamentals (2 Days)
2025-03-05 - 2025-03-06
Objectives
The “Documentation & Filing Fundamentals” course aims to equip participants with essential skills for effective document management and filing. The primary objectives include providing insights into documentation best practices, developing techniques for organized filing systems, and fostering a culture of efficient information management within organizations.
Target Audience
This course is designed for professionals across various industries, including administrative staff, office managers, and any middle management staff who are responsible for document handling and filing. It is suitable for individuals seeking to enhance their understanding of documentation and filing fundamentals to improve organizational efficiency and information retrieval processes.
Learning Outcomes

Gain proficiency in documentation and filing fundamentals.
Develop skills in organizing and categorizing documents effectively.
Learn to maintain accurate and up-to-date records.
Implement standardized filing systems for efficient document management.
Ensure compliance with document retention policies.
Contribute to streamlined information management within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to Document Management

Overview of the importance of effective document management
Understanding the impact of organized documentation on organizational efficiency

Module 2: Organizing and Categorizing Documents

Developing skills in organizing and categorizing documents effectively
Implementing strategies for efficient information retrieval

Module 3: Fostering a Culture of Efficient Information Management

Strategies for creating a culture of efficiency in information management
Building awareness of the significance of proper document handling

Day 2:
Module 4: Standardized Filing Systems

Implementation of standardized filing systems
Creating a structured approach to document storage and retrieval

Module 5: Ensuring Compliance with Document Retention Policies

Understanding document retention policies
Developing skills to ensure compliance with relevant regulations

Module 6: Streamlining Information Management

Contribution to streamlined information management within organizations
Reducing clutter and improving accessibility of critical documents

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Hazard Identification, Risk Assessment and Risk Control (HIRARC)
2025-03-05 - 2025-03-06
Objectives
The Hazard Identification, Risk Assessment, and Risk Control (HIRARC) Training Course is designed to equip participants with the essential knowledge and skills to systematically identify, assess, and control hazards in the workplace. The course is designed to instill a comprehensive understanding of HIRARC principles, fostering a proactive safety culture within organizations.
Target Audience
This training course is tailored for individuals across various industries, including but not limited to safety officers, supervisors, managers, and middle management that are involved in health and safety responsibilities. It caters to professionals seeking to enhance their proficiency in hazard identification, risk assessment, and risk control, ultimately contributing to a safer working environment.
Learning Outcomes

Thorough understanding of HIRARC methodology.
Proficiency in identifying workplace hazards and conducting risk assessments.
Implementation of practical risk control measures.
Development of clear safety communication skills.
Active contribution to robust safety management systems.
Empowerment to minimize risks and foster a safer work environment.

Course Outlines:
Day 1:
Module 1: Introduction to HIRARC Principles

Overview and importance of Hazard Identification, Risk Assessment, and Risk Control.
Principles of fostering a proactive safety culture.

Module 2: HIRARC Methodology

In-depth exploration and practical application exercises.
Case studies illustrating successful HIRARC implementation.

Module 3: Target Audience and Industry Application

Identification of target audience and customization for diverse industries.
Practical scenarios and discussions for industry-specific application.

Module 4: Proficiency in Hazard Identification and Risk Assessment

Techniques for identifying workplace hazards.
Step-by-step guide to conducting effective risk assessments.

Day 2:
Module 5: Practical Risk Control Measures

Implementation strategies and real-world simulations.
Showcasing successful risk control practices through case studies.

Module 6: Safety Communication Skills

Importance of clear safety communication.
Developing effective communication strategies.

Module 7: Contribution to Safety Management Systems

Active contribution to robust safety management systems.
Integration of HIRARC principles into organizational safety frameworks.

Module 8: Empowerment for a Safer Work Environment

Strategies for minimizing risks in the workplace.
Fostering a culture of safety empowerment.

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Time Management for Boosting Productivity
2025-03-05 - 2025-03-06
Objectives
The objective of this training course is to equip participants with effective time management techniques to enhance their productivity and efficiency. The course focuses on teaching participants how to prioritize tasks, set realistic goals, and implement strategies to minimize procrastination and distractions. By learning to organize their workload, manage their time more effectively, and use productivity tools, participants will be able to optimize their performance and achieve a better balance between professional and personal responsibilities.
Target Audience
This training course is designed for professionals at all levels who seek to improve their time management skills and enhance their productivity. It is particularly beneficial for individuals facing challenges with prioritizing tasks, meeting deadlines, or managing a heavy workload. The course is ideal for team leaders, managers, and employees who want to develop more effective organizational habits, reduce stress related to time constraints, and achieve a better balance between work and personal life.
Learning Outcomes

Effective Prioritization: Skills to identify and prioritize tasks based on urgency and importance, ensuring focus on high-impact activities.
Goal Setting and Planning: Techniques for setting clear, achievable goals and creating actionable plans to manage and track progress efficiently.
Procrastination Reduction: Strategies to overcome procrastination and maintain consistent productivity through effective time management practices.
Efficient Use of Tools: Proficiency in utilizing time management tools and technologies to streamline tasks, schedules, and reminders.
Enhanced Work-Life Balance: Methods to balance professional responsibilities with personal life, reducing stress and preventing burnout.
Improved Organizational Skills: Techniques for organizing tasks, setting deadlines, and managing workflows to enhance overall productivity and efficiency.

Course Outlines:
Day 1: Foundations and Core Techniques
Module 1: Understanding Time Management

Principles of Time Management: Explore the fundamental concepts and benefits of effective time management.
Assessing Time Usage: Techniques for evaluating how time is currently spent and identifying areas for improvement.

Module 2: Prioritization and Goal Setting

Task Prioritization: Methods for categorizing tasks by urgency and importance to focus on high-priority activities.
SMART Goals: Techniques for setting Specific, Measurable, Achievable, Relevant, and Time-bound goals to guide productivity.

Module 3: Planning and Scheduling

Creating Effective Schedules: Strategies for developing daily, weekly, and monthly schedules to manage time efficiently.
Task Management Systems: Introduction to various task management systems and tools to organize and track tasks and deadlines.

Module 4: Overcoming Procrastination

Identifying Procrastination Triggers: Understanding common reasons for procrastination and strategies to address them.
Motivation Techniques: Methods to enhance motivation and maintain focus to complete tasks in a timely manner.

Day 2: Advanced Techniques and Application
Module 5: Utilizing Time Management Tools

Technology Solutions: Introduction to digital tools and apps for time management, such as calendar apps, task managers, and time trackers.
Integrating Tools into Workflow: Strategies for incorporating these tools effectively into daily routines to boost productivity.

Module 6: Enhancing Work-Life Balance

Balancing Professional and Personal Life: Techniques for managing work responsibilities while maintaining personal well-being and reducing stress.
Setting Boundaries: Methods for setting clear boundaries between work and personal time to improve overall life balance.

Module 7: Improving Organizational Skills

Organizing Workspaces and Tasks: Strategies for maintaining an organized workspace and efficiently managing task lists.
Effective Delegation: Techniques for delegating tasks appropriately to improve team productivity and focus on high-priority activities.

Module 8: Developing a Personal Action Plan

Creating an Action Plan: Develop a personalized plan to implement learned time management techniques and strategies.
Role-Playing and Scenario Practice: Engage in exercises and role-playing scenarios to practice applying time management skills and addressing potential challenges.

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Heating, Ventilating, and Air-Conditioning (HVAC) System Controls: Level 2 – Technical Understanding and Standard Procedures of Preventive Maintenance (2 Days)
2025-02-25 - 2025-02-28
Objectives
This “HVAC System Controls: Level 2” course equips participants with advanced knowledge and skills necessary for effective HVAC system maintenance and optimization. Key objectives include deepening understanding of HVAC system components, controls, and operations; mastering advanced troubleshooting and diagnostic techniques; developing proficiency in preventive maintenance procedures; enhancing analytical and problem-solving skills for complex system issues; ensuring compliance with safety regulations and industry standards; improving system efficiency, reliability, and energy performance; and ultimately enhancing professional development and career advancement within the HVAC field.
Target Audience
This course is specifically designed for experienced HVAC professionals seeking to enhance their expertise in system controls and preventive maintenance. The ideal participants include experienced HVAC technicians, engineers, and maintenance personnel who possess a foundational understanding of HVAC systems and are eager to expand their knowledge and skills.
Learning Outcomes

Analyze and interpret complex HVAC system schematics and control diagrams.
Diagnose and troubleshoot malfunctions in various types of HVAC control systems.
Utilize diagnostic tools and equipment to identify and resolve system issues.
Apply industry best practices and safety procedures to all maintenance activities.
Optimize system performance and energy efficiency through effective maintenance strategies.
Communicate technical information effectively and collaborate effectively with other team members.

Course Outlines:
Day 1:
Module 1: Introduction to Advanced HVAC Controls

Overview of advanced control systems (e.g., Direct Digital Controls (DDC), Building Management Systems (BMS))
Importance of control systems in modern HVAC systems
Benefits of advanced control strategies (e.g., energy efficiency, improved comfort)

Module 2: Advanced Control System Components

In-depth exploration of DDC components (controllers, sensors, actuators)
Building Management System architecture and communication protocols
Understanding control signals and data transmission

Module 3: Control Loop Analysis and Tuning

Principles of control loops (feedback, feedforward)
Control loop tuning methods (PID control)
Identifying and addressing control loop instability

Module 4: Electrical Systems and Safety

Electrical safety protocols and procedures
Electrical wiring diagrams and troubleshooting techniques
Motor controls, starters, and variable frequency drives (VFDs)
Electrical safety devices and their operation

Day 2:
Module 5: HVAC System Components and Operation

Advanced study of refrigeration cycles and heat transfer principles
In-depth analysis of various HVAC equipment (e.g., chillers, boilers, air handlers)
Understanding system interdependencies and interactions

Module 6: Preventive Maintenance Procedures

Developing and implementing comprehensive preventive maintenance plans
Performing routine inspections, cleaning, and adjustments
Utilizing checklists and logbooks for accurate record-keeping
Identifying potential maintenance issues and implementing corrective actions

Module 7: Troubleshooting and Diagnostics

Advanced troubleshooting techniques for common HVAC system problems
Utilizing diagnostic tools (e.g., multimeters, pressure gauges, infrared thermometers)
Fault finding and root cause analysis
Developing effective troubleshooting strategies

Module 8: Energy Efficiency and Sustainability

Strategies for optimizing system energy efficiency
Identifying and implementing energy-saving measures
Understanding and complying with energy codes and regulations
Integrating sustainable practices into HVAC maintenance

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

LEVEL 1: Microsoft Excel (Fundamentals)
2025-02-25 - 2025-02-26
Objectives
The Level 1 Microsoft Excel (Fundamentals) course aims to provide participants with a foundational understanding of Excel’s fundamental features and functionalities. The primary objective is to equip participants with essential skills, enabling them to navigate the Excel interface, create and format spreadsheets, perform basic calculations, and utilize key tools for data analysis. This course focuses on building a solid Excel proficiency for beginners, laying the groundwork for more advanced data manipulation and analysis in subsequent levels.
Target Audience
The target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers, students, administrative professionals, or anyone who needs to work with data and wants to gain a fundamental understanding of Excel’s basic functionalities.
Learning Outcomes

Navigate the Excel interface confidently and efficiently.
Create, save, and manage spreadsheets and workbooks.
Format data and cells to make the spreadsheet visually appealing and organized.
Perform basic calculations using formulas and functions, such as addition, subtraction, multiplication, and division.
Develop a solid foundation in Microsoft Excel, providing a basis for further learning and more advanced Excel courses.

Course Outlines:
Day 1:
Module 1: Introduction to Microsoft Excel

Excel interface and navigation
Working with workbooks and worksheets
Basic data entry and editing techniques

Module 2: Formatting Data and Cells

Applying font styles and formatting
Adjusting cell alignments and indents
Using borders and shading
Formatting numbers and dates

Module 3: Basic Formulas and Functions

Understanding cell references (relative and absolute)
Performing arithmetic calculations
Using SUM, AVERAGE, COUNT, and other essential functions
Applying auto-fill and auto-series techniques

Module 4: Data Sorting and Filtering

Sorting data in ascending and descending order
Applying custom sorts based on specific criteria
Using AutoFilter to filter data

Day 2:
Module 5: Working with Tables

Creating and managing Excel tables
Using table features for data organization and analysis
Utilizing the “Total Row” feature to calculate summary statistics within the table
Understanding the benefits of using structured references in formulas within tables

Module 6: Data Visualization with Charts

Creating different chart types (column, bar, pie, line, etc.)
Formatting and customizing charts for better visualization
Applying chart elements like axis titles and chart titles for better context
Modifying chart types and switching rows/columns for varied chart representations

Module 7: Conditional Formatting

Applying conditional formatting to highlight data based on specific rules
Using icon sets, data bars, and color scales
Utilizing conditional formatting to identify duplicates or unique values in data
Managing and clearing conditional formatting rules as needed

Module 8: Printing and Page Setup

Previewing and adjusting print settings
Page layout and print area settings
Printing options for worksheets and workbooks

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Scaffolding Training
2025-02-25 - 2025-02-26
Objectives
The objective of the Scaffolding Training program is to equip participants with the necessary skills and knowledge to effectively provide instructional support in educational or training settings. The program aims to train individuals, such as educators, trainers, or facilitators, in implementing scaffolding techniques to guide learners through the acquisition of new skills and concepts. By the end of the training, participants will be adept at tailoring support to learners’ needs, fostering a more effective and supportive learning environment.
Target Audience
This Scaffolding Training is designed for educators, trainers, instructional designers, and anyone involved in facilitating learning experiences. It is suitable for professionals across various fields, including education, corporate training, and skill development programs. The content is crafted to address the unique needs of those responsible for guiding others through the learning process, enhancing their ability to provide targeted and effective support.
Learning Outcomes

Gain in-depth knowledge of scaffolding techniques and their application in educational settings.
Develop skills in modeling effective learning behaviors for enhanced understanding.
Be well-equipped to foster engaging and successful learning experiences.
Enhance the ability to facilitate knowledge retention in learners through effective scaffolding.

Course Outlines:
Day 1:
Module 1: Introduction to Scaffolding in Education

Understanding the importance of scaffolding in learning
Overview of course objectives and structure
Role of scaffolding in facilitating effective learning experiences

Module 2: In-depth Knowledge of Scaffolding Techniques

Exploring various scaffolding techniques and their applications
Case studies on successful implementation of scaffolding in educational contexts
Practical exercises for hands-on learning

Module 3: Tailoring Support to Individual Learner Needs

Developing skills to tailor instructional support based on learners’ unique needs
Strategies for creating a supportive and adaptive learning environment
Real-world examples of personalized scaffolding approaches

Module 4: Modeling Effective Learning Behaviors

Cultivating skills in modeling effective learning behaviors
Demonstrating behaviors that enhance understanding and engagement
Role-playing and simulations for practical application

Day 2:
Module 5: Fostering Engaging Learning Experiences

Equipping participants to foster engaging and successful learning experiences
Strategies for creating interactive and participatory learning sessions
Incorporating technology and multimedia for enhanced engagement

Module 6: Facilitating Knowledge Retention

Enhancing the ability to facilitate knowledge retention through effective scaffolding
Techniques for reinforcing and consolidating learned concepts
Continuous assessment and feedback for retention improvement

Module 7: Strategies for Continuous Enhancement

Explore methodologies for continuously refining scaffolding techniques.
Implement effective feedback mechanisms to glean insights from experiences.
Develop personalized action plans to sustain ongoing professional growth.

PRICING:
RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Housekeeping Excellence Training
2025-02-20
We’re currently updating the course outline. Please check back soon!

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

LEVEL 1: Microsoft PowerPoint
2025-02-20

Essential First Aid, CPR, & AED
2025-02-20
Objectives
The Essential First Aid, CPR, & AED Training course is designed to equip participants with fundamental skills in providing immediate assistance during medical emergencies. The primary objectives include training participants in basic first aid techniques, cardiopulmonary resuscitation (CPR), and the proper use of automated external defibrillators (AEDs). The course aims to empower individuals to respond effectively to a range of medical situations, promoting quick and appropriate actions to preserve life and minimize the impact of injuries or illnesses.
Target Audience
The Essential First Aid, CPR, & AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes

Understand the importance of basic first aid and CPR in emergency situations.
Demonstrate proficiency in providing CPR to adults, children, and infants.
Operate an Automated External Defibrillator (AED) effectively and safely.
Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.

Course Outlines:
Module 1: Introduction to First Aid

Understanding the importance of basic first aid skills in emergency situations
Exploring scenarios where first aid can make a critical difference in preserving life and minimizing the impact of injuries or illnesses

Module 2: Basic First Aid Techniques

Wound Care and Bandaging
Burns and Scalds
Fracture Management

Module 3: Cardiopulmonary Resuscitation (CPR)

CPR Techniques for Adults, Children, and Infants
Hands-on Practice Sessions

Module 4: Automated External Defibrillator (AED) Operation

Understanding AED Functionality
Safe and Effective Use of AEDs
Practical AED Application

Module 5: Medical Emergency Response

Assessment and Prioritization of Injuries and Illnesses
Providing Appropriate First Aid Interventions
Scenario-Based Training

PRICING:
RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Telephone Techniques and Handling Difficult Clients
2025-02-18 - 2025-02-19
Objectives
The Telephone Techniques and Handling Difficult Clients course aims to enhance participants’ communication skills in telephone interactions and equip them with strategies to effectively manage challenging client interactions. The primary objectives include providing insights into telephone etiquette, developing techniques for handling difficult clients, and fostering a positive customer service experience.
Target Audience
This course is designed for customer service representatives, executives, and professionals involved in telephone-based interactions. It is suitable for individuals seeking to improve their telephone communication skills and effectively handle challenging client situations. The content caters to those in various industries where telephone communication plays a crucial role in customer relations.
Learning Outcomes

Gain proficiency in telephone etiquette, encompassing effective greetings, active listening, and maintaining a professional tone.
Develop strategies for managing difficult clients, addressing complaints, and resolving conflicts during telephone interactions.
Acquire skills to enhance customer satisfaction through improved communication effectiveness.
Contribute to a positive and professional organizational image through effective telephone techniques.
Empower participants with the knowledge and tools to handle challenging client interactions with confidence and professionalism.

Course Outlines:
Day 1:
Module 1: Foundations of Effective Telephone Communication

Professional Telephone Etiquette (Greetings, Introductions, Closing Remarks)
Active Listening Skills (Techniques for Effective Listening and Understanding)
Nonverbal Communication in Telephone Interactions (Tone of Voice, Pace, Enunciation)
Building Rapport and Establishing Trust

Module 2: Handling Customer Inquiries and Requests

Gathering Information and Clarifying Client Needs
Providing Accurate and Concise Information
Problem-Solving Techniques for Common Customer Inquiries
Directing Calls and Transferring Calls Effectively

Module 3: Techniques for Handling Customer Complaints

Active Listening and Empathy in Complaint Handling
Acknowledging and Validating Customer Concerns
De-escalation Techniques for Angry or Frustrated Clients
Finding Solutions and Resolving Complaints Effectively

Module 4: Building Rapport and Customer Relationships

Personalized Communication and Customer Recognition
Active Listening and Empathy in Customer Interactions
Building Trust and Credibility through Effective Communication

Day 2:
Module 5: Dealing with Difficult Client Behaviors

Identifying and Addressing Aggressive, Rude, or Demanding Clients
Setting Boundaries and Maintaining Professionalism
Handling Difficult Conversations and Difficult People
Techniques for Remaining Calm and Composed under Pressure

Module 6: Handling Difficult Situations

Dealing with Irate Customers and Handling Angry Outbursts
Managing Difficult Calls and Escalation Situations
Handling Customer Complaints and Disputes
Techniques for Handling Difficult or Sensitive Topics

Module 7: Communication Technology and Tools

Utilizing Telephone Systems and Communication Technologies
Effective Use of Call Recording and Monitoring Tools
Communication Protocols and Best Practices
Technology and its Impact on Customer Service

Module 8: Enhancing Customer Satisfaction

Measuring Customer Satisfaction and Gathering Feedback
Using Customer Feedback to Improve Telephone Interactions
Creating a Positive Customer Experience
Building Long-Term Customer Relationships

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Delegation: The Art of Delegating Effectively (2 days)
2025-02-18 - 2025-02-19
Objectives
The “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members, improves productivity, and fosters professional growth. Through interactive discussions, practical exercises, and case studies, participants will learn the essential techniques and strategies for successful delegation.
Target Audience
The “Delegation: The Art of Delegating Effectively” course is designed for managers, supervisors, team leaders, entrepreneurs, business owners, project managers, department heads, team coordinators, HR professionals, emerging leaders, and professionals transitioning to leadership roles, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.
Learning Outcomes

Understand the concept and importance of delegation in a professional setting.
Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.
Effectively communicate expectations, instructions, and guidelines for delegated tasks.
Establish clear objectives, deadlines, and checkpoints for delegated tasks.

Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict

Understanding the nature and impact of workplace conflicts
Common causes and signs of conflicts
The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

Exploring different conflict resolution styles
Recognizing the strengths and limitations of each style
Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

Importance of clear and assertive communication
Nonverbal communication and its impact on conflict resolution
Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

Applying problem-solving techniques to conflicts
Identifying underlying interests and needs
Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

Understanding emotions and their role in conflicts
Managing personal emotions during conflicts
Empathy and building rapport to diffuse tension

Day 2:
Module 6: Collaboration and Negotiation

Collaborative approaches to conflict resolution
Building consensus and reaching win-win outcomes
Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts

Strategies for preventing conflicts in the workplace
Early intervention and conflict management techniques
Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan

Identifying personal areas for growth in conflict resolution
Creating an action plan for implementing conflict resolution strategies
Applying conflict resolution skills in real-life scenarios

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Conflict Resolution Getting Along in the Workplace (2 Days)
2025-02-18 - 2025-02-19
Objectives
Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes

Understand the nature and causes of workplace conflicts.
Identify different conflict resolution styles and their implications.
Apply effective communication techniques to prevent and manage conflicts.
Utilize active listening skills to understand and address underlying concerns.

Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict

Understanding the nature and impact of workplace conflicts
Common causes and signs of conflicts
The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

Exploring different conflict resolution styles
Recognizing the strengths and limitations of each style
Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

Importance of clear and assertive communication
Nonverbal communication and its impact on conflict resolution
Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

Applying problem-solving techniques to conflicts
Identifying underlying interests and needs
Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

Understanding emotions and their role in conflicts
Managing personal emotions during conflicts
Empathy and building rapport to diffuse tension

Day 2:
Module 6: Collaboration and Negotiation

Collaborative approaches to conflict resolution
Building consensus and reaching win-win outcomes
Negotiation techniques for mutually beneficial resolutions

Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict

Understanding the nature and impact of workplace conflicts
Common causes and signs of conflicts
The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

Exploring different conflict resolution styles
Recognizing the strengths and limitations of each style
Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

Importance of clear and assertive communication
Nonverbal communication and its impact on conflict resolution
Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

Applying problem-solving techniques to conflicts
Identifying underlying interests and needs
Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

Understanding emotions and their role in conflicts
Managing personal emotions during conflicts
Empathy and building rapport to diffuse tension

Day 2:
Module 6: Collaboration and Negotiation

Collaborative approaches to conflict resolution
Building consensus and reaching win-win outcomes
Negotiation techniques for mutually beneficial resolutions

Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict

Understanding the nature and impact of workplace conflicts
Common causes and signs of conflicts
The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

Exploring different conflict resolution styles
Recognizing the strengths and limitations of each style
Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

Importance of clear and assertive communication
Nonverbal communication and its impact on conflict resolution
Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

Applying problem-solving techniques to conflicts
Identifying underlying interests and needs
Generating creative options for resolution

Module 5: Emotional Intelligence in Conflict Resolution

Understanding emotions and their role in conflicts
Managing personal emotions during conflicts
Empathy and building rapport to diffuse tension

Day 2:
Module 6: Collaboration and Negotiation

Collaborative approaches to conflict resolution
Building consensus and reaching win-win outcomes
Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts

Strategies for preventing conflicts in the workplace
Early intervention and conflict management techniques
Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan

Identifying personal areas for growth in conflict resolution
Creating an action plan for implementing conflict resolution strategies
Applying conflict resolution skills in real-life scenarios

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

ISO 45001 : 2018 Auditor Training (2 Days)
2025-02-12 - 2025-02-13
Objectives
The ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018, while preparing them to perform key audit activities such as planning, conducting audits, identifying non-conformities, and preparing audit reports. Additionally, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices.
Target Audience
The target audience for ISO 45001:2018 Auditor Training includes employees at all levels, senior management, middle management, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment, improve OHS practices, and support continuous improvement in occupational health and safety management systems.
Learning Outcomes

Understand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard.
Conduct Effective Audits: Plan and execute efficient audits, including observation, interviews, and document reviews.
Identify and Document Findings: Accurately and objectively identify, document, and analyze audit findings.
Prepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management.
Apply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas.

Course Outlines:
Day 1:
Module 1: Introduction to ISO 45001:2018

Overview of the ISO 45001:2018 standard
Key principles and terminology
Structure of ISO 45001 and its relationship with other management system standards

Module 2: Understanding Occupational Health and Safety (OHS) Management Systems

Key components and requirements of an OHSMS
Risk-based thinking and its application in ISO 45001
Legal and regulatory requirements in health and safety

Module 3: Audit Fundamentals

What is auditing? Definition, purpose, and types of audits (internal and external)
Principles of auditing: independence, impartiality, confidentiality
Audit lifecycle: Planning, execution, reporting, and follow-up

Module 4: Planning an ISO 45001 Audit

Developing an audit plan and checklist
Selecting audit criteria and scope
Preparing for fieldwork and logistics

Day 2:
Module 5: Conducting an Audit

Audit techniques: Document review, interviews, and observations
Collecting and verifying evidence
Engaging with auditees and stakeholders
Recording and reporting audit findings

Module 6: Identifying Non-Conformities and Corrective Actions

Understanding non-conformities in OHSMS
Root cause analysis and corrective actions
Developing action plans for continual improvement

Module 7: Audit Reporting and Follow-Up

Writing an audit report: Structure, key sections, and recommendations
Presenting audit findings to management
Following up on corrective actions and effectiveness

Module 8: Promoting Continuous Improvement

The role of auditors in driving continuous improvement
Aligning audit outcomes with the organization’s strategic goals
Best practices for maintaining ISO 45001 certification

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Expectation & Stress Management: A Holistic View
2025-01-28 - 2025-01-29
Objectives

The “Managing Expectations & Stress Management” course is designed to equip participants with the skills to effectively manage expectations and navigate stress in both professional and personal contexts. The primary objectives include providing insights intoexpectation management strategies, offering practical stress management techniques, and fostering resilience in challenging situations.
Target AudienceThis course is tailored for executives, senior managers, and individuals in leadership roles who aim to enhance their ability to manage expectations and stress effectively. It is suitable for anyone seeking practical tools and strategies to navigate high-pressure situations,improve performance, and foster a positive work-life balance.
Learning Outcomes● Communicate expectations clearly to minimize conflicts.● Learn practical and effective stress management techniques.● Foster resilience in facing challenging situations.● Develop skills to navigate challenging situations with composure.● Gain a deep understanding of effective management contributing to overallwell-being.
Course Outlines:
Day 1:
Module 1: Introduction to Expectation Management● Overview of the course objectives.● Importance of effective expectation management in professional and personalcontexts.
Module 2: Strategies for Clear Communication of Expectations● Techniques for communicating expectations clearly.● Minimizing conflicts through effective communication.
Module 3: Practical Stress Management Techniques● Introduction to stress management principles.● Learning and applying practical techniques for stress reduction.
Module 4: Building Resilience● Understanding resilience in the face of challenges.● Strategies for fostering resilience in both professional and personal aspects.
Day 2:
Module 5: Navigating Challenging Situations with Composure● Developing skills to navigate high-pressure situations.● Maintaining composure and effectiveness in challenging environments.
Module 6: Work-Life Balance● Importance of work-life balance.● Strategies for achieving and maintaining a positive work-life balance.
Module 7: Overall Well-being and Professional Success● Connecting effective expectation management and stress reduction to overallwell-being.● Building skills for professional success through effective stress and expectationmanagement.
Module 8: Group Activities and Discussions● Engaging in group activities to reinforce learning.● Discussions on challenges and solutions in managing expectations and stress.

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 603-2381 0478 | 6012-575 1767
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Communication Skills Workshop (Bottom up & Top down) (1 day)
2025-01-23
Objectives
To enhance the English communication skills of frontline and backend staff, enabling them to interact more effectively with guests and colleagues, thereby improving guest satisfaction and operational efficiency.
Target Audience
The target audience for this Basic English Communication Skills Training is the frontline and backend staff of the UOA Hospitality group. This includes individuals who directly interact with guests, such as:

Front desk agents
Concierge staff
Housekeeping staff
Food and beverage servers
Bartenders / Baristas
Frontline security

Essentially, anyone who has regular face-to-face or phone interactions with guests would benefit from this training.
Learning Outcomes

Improve basic English language skills: To enhance participants’ ability to speak, understand, read, and write in English.
Develop effective communication techniques: To train participants to communicate clearly and confidently in English.
Enhance listening skills: To improve participants’ ability to listen and understand spoken English.
Build vocabulary and grammar: To expand participants’ English vocabulary and improve their understanding of basic grammar.
Practice common hospitality phrases: To familiarize participants with common phrases and expressions used in the hospitality industry.

Course Outline
Morning Session (9:00 AM – 12:00 PM)
Module 1: Introduction to Basic English Communication

Importance of English communication in hospitality
Basic English language skills (speaking, listening, reading, writing)
Common challenges and how to overcome them

Module 2: Building Vocabulary and Grammar

Essential vocabulary for hospitality staff
Basic grammar rules (sentence structure, verb tenses, etc.)
Practice exercises to reinforce learning

Afternoon Session (1:00 PM – 4:00 PM)
Module 3: Effective Communication Techniques

Speaking clearly and confidently
Active listening skills
Asking and answering questions effectively
Role-playing common scenarios

Module 4: Common Hospitality Phrases and Expressions

Greeting guests and making small talk
Handling guest inquiries and requests
Providing directions and information
Dealing with complaints and difficult situations

Training Methodology

Lectures and presentations
Role-playing exercises
Group discussions
Practice exercises
Q&A sessions

Evaluation

Pre- and post-training assessments
Participant feedback forms
Trainer observation and evaluation

Note

The training can be customized to address specific needs and challenges of the UOA Hospitality group.
Hands-on exercises and simulations can be incorporated to enhance practical skills.
Continuous feedback and coaching can be provided to reinforce learning and improve performance.

By the end of this training, participants will be equipped with the necessary English communication skills to effectively interact with guests and colleagues, leading to improved guest satisfaction and operational efficiency.

PRICING:
RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Handling Customer Complaints (2 Days)
2025-01-22 - 2025-01-23
Objectives
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization.
Target Audience
The target audience for the Handling Customer Complaints training program includes customer service representatives, front-line employees, managers, and anyone who interacts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques
Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations
Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines:
Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations

Strategies for maintaining professionalism in difficult scenarios
De-escalation techniques for defusing tense customer interactions
Case studies on effective responses to challenging complaints

Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Employee Wellness Program: Strategies for a Healthier Workplace (1 day)
2025-01-22
Objectives
The objective of this training course is to equip participants with effective strategies to enhance employee well-being and create a healthier workplace environment. It focuses on developing comprehensive wellness programs that address physical, mental, and emotional health, aiming to improve overall employee satisfaction, productivity, and engagement. Participants will learn to implement initiatives that promote a balanced lifestyle, reduce stress, and foster a supportive work culture, ultimately contributing to a more positive and sustainable workplace.
Target Audience
This training course is designed for human resources professionals, wellness program coordinators, managers, and team leaders who are responsible for fostering a healthy work environment. It is particularly valuable for those involved in developing and implementing employee wellness initiatives or seeking to enhance existing programs. The course is also suited for organizational leaders interested in improving overall employee well-being, reducing workplace stress, and promoting a culture of health and balance within their teams.
Learning Outcomes

Designing Wellness Initiatives: Skills to create and implement effective wellness programs that address physical, mental, and emotional health needs of employees.
Promoting Work-Life Balance: Techniques for fostering a healthy work-life balance, including flexible work arrangements and time management strategies.
Reducing Workplace Stress: Strategies to identify and mitigate sources of stress within the workplace, improving overall employee well-being.
Enhancing Employee Engagement: Methods to increase employee engagement and participation in wellness programs through effective communication and incentives.
Measuring Program Effectiveness: Tools for evaluating the success of wellness initiatives and making data-driven improvements based on feedback and outcomes.

Building a Supportive Culture: Approaches to cultivate a supportive work environment that encourages healthy habits, open communication, and mutual support among employees.

Course Outlines:
Day 1:
Module 1: Introduction to Employee Wellness

Defining Wellness: Explore the key components of a comprehensive employee wellness program, including physical, mental, and emotional health.
Benefits of Wellness Programs: Understand how wellness programs contribute to increased productivity, reduced absenteeism, and improved employee morale.

Module 2: Designing and Implementing Wellness Initiatives

Program Development: Learn how to design wellness initiatives that align with organizational goals and address employee needs.
Effective Implementation: Strategies for launching wellness programs, including setting objectives, creating schedules, and allocating resources.

Module 3: Promoting Engagement and Participation

Communication Strategies: Develop effective communication plans to promote wellness programs and engage employees.
Incentives and Motivation: Explore methods to motivate employees to participate, including rewards, challenges, and recognition programs.

Module 4: Measuring Success and Making Improvements

Evaluation Techniques: Learn how to measure the effectiveness of wellness programs using key performance indicators and feedback mechanisms.

Continuous Improvement: Strategies for using data and feedback to refine and enhance wellness programs for better outcomes and increased employee satisfaction.

PRICING:
RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Office Management & Administration (1 Day)
2025-01-16
Objectives
The Office Management & Administration course is designed to equip participants with a comprehensive skill set essential for effective office management and administration. The program aims to provide valuable insights into the principles of organizational efficiency, effective communication, and efficient time management. Moreover, the course endeavors to foster leadership and decision-making skills that are directly relevant to the responsibilities associated with office management. Participants will emerge from the program well-prepared to contribute significantly to the smooth operation of office environments, promoting productivity and overall success.
Target Audience
This course is tailored for professionals working in office management, administrative roles, and individuals aspiring to enhance their skills in organizational efficiency. It is suitable for office managers, executive assistants, administrative coordinators, and those seeking foundational knowledge or looking to refine their expertise.
Learning Outcomes

Acquire a well-rounded skill set for effective office management.
Gain insights into organizational efficiency, communication strategies, and time management principles.
Develop leadership and decision-making skills relevant to office management responsibilities.
Empower individuals to contribute significantly to the smooth operation of office environments.
Foster productivity and success in office management through learned skills.

Course Outlines:
Day 1:
Module 1: Fundamentals of Office Management

Understanding the role and responsibilities of office managers and administrators.
Key principles of organizational efficiency.
Establishing systems for smooth office operations.

Module 2: Effective Communication in the Workplace

The importance of clear and professional communication.
Strategies for improving verbal, written, and digital communication.
Building positive relationships with colleagues, clients, and stakeholders.

Module 3: Time Management and Prioritization

Techniques for managing time effectively in a fast-paced office environment.
Tools for prioritizing tasks and meeting deadlines.
Avoiding common time-wasting pitfalls and distractions.

Module 4: Leadership and Decision-Making in Office Administration

Developing leadership skills for managing teams and projects.
Effective decision-making frameworks for administrative roles.
Delegation and collaboration to enhance productivity.

Module 5: Building a Productive Office Environment

Creating systems and processes to improve efficiency.
Promoting a positive and organized workspace culture.
Using technology and tools to streamline administrative tasks.

PRICING:
RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

ISO 14001 – Awareness Training – Environmental Management Systems (1 Day)
2025-01-16
Objectives
The ISO 14001 – Awareness Training – Environmental Management Systems aims to provide participants with a foundational understanding of ISO 14001 and Environmental Management Systems (EMS). The primary objectives include familiarizing participants with the key principles, requirements, and benefits of ISO 14001. The training seeks to instill awareness of environmental management practices to facilitate compliance and contribute to sustainable business operations.
Target Audience
This training is designed for any level of professionals, executive, senior manager across various industries who seek a fundamental understanding of ISO 14001 and Environmental Management Systems. It is suitable for individuals involved in environmental stewardship, compliance, and those aspiring to enhance their knowledge of internationally recognized environmental standards.
Learning Outcomes

Develop foundational knowledge of ISO 14001 and Environmental Management Systems.
Gain understanding of core principles, requirements, and benefits of ISO 14001.
Contribute to the implementation and maintenance of effective environmental management practices.
Empower participants to integrate environmentally sustainable practices.
Enhance compliance and support the overall commitment to environmental responsibility within organizations.

Course Outlines:
Day 1:
Module 1: Introduction to ISO 14001 and Environmental Management Systems (EMS)

Overview of ISO 14001 and its significance in environmental management
Understanding the fundamental principles, requirements, and benefits of EMS

Module 2: Key Principles of ISO 14001

In-depth exploration of the core principles underpinning ISO 14001
Discussion on how these principles contribute to effective environmental management

Module 3: Requirements and Compliance

Comprehensive understanding of the key requirements outlined in ISO 14001
Strategies for ensuring compliance with international environmental standards

Module 4: Environmental Stewardship and Sustainable Practices

Examining the role of environmental stewardship in organizational practices
Empowering participants to integrate environmentally sustainable practices into daily operations

Module 5: Implementation and Maintenance

Practical guidance on implementing and maintaining effective environmental management practices
Best practices for continuous improvement in environmental performance

Module 6: Role of Professionals in Environmental Responsibility

Understanding the role of professionals, executives, and senior managers in environmental responsibility
Strategies for fostering a culture of environmental awareness within organizations

PRICING:
RM 1,000.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Developing & Embracing a Growth Mindset (2 Days)
2025-01-15 - 2025-01-16
Objectives
The objective of this training is to enable participants to understand and internalize the principles of a growth mindset, equipping them with tools to challenge self-limiting beliefs and foster continuous personal and professional development. By embracing a growth mindset, participants will learn how to view challenges as opportunities, enhance their adaptability, and inspire innovation within their teams and organizations. This program aims to create a culture of learning and resilience that drives sustained success in an ever-evolving business landscape.
Target Audience
The target audience for the Developing & Embracing a Growth Mindset program includes executives and middle management professionals who are responsible for leading teams, driving organizational change, and fostering a culture of growth and innovation. This training is particularly beneficial for leaders and managers seeking to develop their own potential while inspiring their teams to embrace challenges, learn from feedback, and continuously improve.
Learning Outcomes

Understand the concept of a growth mindset and its impact on professional and organizational success.
Identify and overcome fixed mindset tendencies and self-limiting beliefs.
Cultivate resilience, adaptability, and continuous learning to navigate challenges effectively.
Promote a growth-oriented culture within teams and organizations.
Use feedback constructively to drive personal and team development.
Develop actionable strategies to embed a growth mindset into daily practices.

Course Outlines:
Day 1:
Module 1: Understanding the Growth Mindset

The difference between fixed and growth mindsets.
The science behind mindset and its impact on success.
Recognizing the benefits of a growth mindset in leadership and management.

Module 2: Identifying and Overcoming Fixed Mindset Beliefs

Common signs of a fixed mindset.
Strategies to challenge self-limiting beliefs and negative thinking.
Practical exercises to shift from a fixed to a growth mindset.

Module 3: Building Resilience and Adaptability

The role of resilience in fostering a growth mindset.
Techniques to reframe challenges and setbacks as learning opportunities.
Cultivating adaptability in dynamic and uncertain environments.

Module 4: Leveraging Feedback for Growth

The importance of feedback in personal and professional development.
Developing openness to constructive criticism.
Providing and receiving feedback to encourage continuous improvement.

Day 2:
Module 5: Encouraging Innovation and Creativity

The connection between a growth mindset and innovation.
Strategies to foster creativity in teams and projects.
Overcoming fear of failure to drive experimentation and bold ideas.

Module 6: Fostering a Growth-Oriented Culture

Embedding growth mindset principles in organizational practices.
Leading by example to inspire mindset shifts in teams.
Encouraging collaboration and shared learning.

Module 7: Personal Development and Lifelong Learning

Setting personal goals for growth and self-improvement.
Techniques for continuous learning and skill enhancement.
Building habits that support a growth mindset lifestyle.

Module 8: Creating an Actionable Growth Plan

Developing personalized growth plans aligned with individual and organizational goals.
Identifying potential challenges and creating strategies to overcome them.
Sustaining momentum and ensuring long-term growth mindset integration.

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Embrace Changes & Transform your Performance (2 Days)
2025-01-14 - 2025-01-15
Objectives
The objective of this training is to empower individuals with the necessary skills and cultivate a mindset that enables them to effectively adapt to change and consistently enhance their performance. In today’s rapidly evolving world, where change is constant and disruptions are frequent, individuals who can embrace change and proactively respond to it have a competitive edge. During this training, participants will learn how to develop the agility and resilience needed to navigate through various types of changes, whether they are organizational, technological, or personal.
Target Audience
This training program is designed for employees at all levels, change leaders, managers, project teams, cross-functional groups, and professionals in dynamic industries. It is also suitable for individuals seeking personal growth and development.
Learning Outcomes

Understand the importance of embracing change for personal and organizational growth.
Identify common challenges and barriers associated with change.
Develop a resilient mindset and attitude towards change.
Apply effective strategies to manage resistance to change.

Course Outlines:
Day 1:
Module 1: Understanding the Nature of Change

Why change is inevitable and essential for growth.
Types of change: Organizational, technological, and personal.
Exploring the impact of change on individuals and teams.

Module 2: Overcoming Barriers to Change

Identifying common challenges and resistance to change.
The psychology of change: Fear, uncertainty, and habits.
Strategies to overcome resistance at individual and organizational levels.

Module 3: Developing a Resilient Mindset

Characteristics of a resilient individual.
The role of attitude and perspective in navigating change.
Practical exercises to build mental toughness and adaptability.

Module 4: Emotional Intelligence During Change

Managing emotions and stress in changing environments.
Improving self-awareness and self-regulation.
Strengthening empathy and interpersonal skills to support others through change.

Day 2:
Module 5: Communication Skills for Change Leaders

The role of clear and transparent communication in managing change.
Crafting messages to inspire trust and alignment.
Active listening and addressing concerns effectively.

Module 6: Driving Engagement and Collaboration During Change

Involving teams in the change process for better buy-in.
Encouraging a collaborative approach to problem-solving.
Motivating teams to align with new goals and directions.

Module 7: Building Agility for Continuous Improvement

Understanding agility and its importance in adapting to change.
Techniques for staying flexible and open to learning.
Applying an iterative approach to personal and team growth.

Module 8: Creating an Action Plan for Sustained Transformation

Developing practical steps to implement change strategies.
Setting measurable goals for personal and professional performance.
Reviewing and sustaining progress to maintain long-term benefits.

PRICING:
RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/EXTREG

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!
