UOA Academy

Personal Protective Equipment (PPE) for Construction (2 days)
2024-03-05 - 2024-03-06
Objectives
The Personal Protective Equipment (PPE) for Construction course aims to educate participants on the importance of proper PPE usage to enhance safety in construction settings. The primary objective is to equip participants with the knowledge and skills needed to identify, select, and use appropriate PPE based on specific job hazards. The course focuses on promoting a safety-first mindset, emphasizing compliance with industry regulations, and fostering a culture of risk awareness and mitigation.
Target Audience
This course is specifically designed for individuals working in the construction industry, including construction supervisors, site managers, and safety officers. It is tailored for those seeking a comprehensive understanding of the importance of PPE in preventing occupational hazards and ensuring a secure work environment. The content is applicable to both experienced construction professionals and those new to the industry.
Learning Outcomes

Acquire the ability to assess job hazards effectively and select appropriate PPE to mitigate risks.
Empower participants to contribute to a safer construction environment by promoting PPE compliance.
Enhance decision-making skills related to PPE selection and usage in construction settings.
Emphasizing the importance of PPE in preventing occupational hazards.
Equip participants with the knowledge and skills necessary to uphold industry regulations and standards related to PPE in construction.

Course Outlines:
Day 1:
Module 1: Introduction to PPE in Construction

Understanding the importance of PPE in enhancing safety.
Overview of industry regulations and standards.

Module 2: Identifying Job Hazards

Developing skills to assess and identify construction job hazards.
Recognizing potential risks and occupational hazards.

Module 3: Proper Usage and Maintenance

Gaining practical skills in the correct usage and maintenance of PPE.
Ensuring optimal effectiveness and longevity of PPE

Day 2:
Module 4: Promoting PPE Compliance

Empowering participants to promote a safety-first mindset.
Strategies for fostering PPE compliance in construction settings.

Module 5: Cultivating a Safety Culture

Emphasizing the importance of PPE in preventing occupational hazards.
Fostering a culture of risk awareness and mitigation.

Module 6: Industry Regulations and Standards

Equipping participants with the knowledge and skills to uphold industry regulations.
Ensuring compliance with PPE standards in construction.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

LEVEL 1: Microsoft PowerPoint (Fundamentals) (1 day)
2024-03-05
Objectives
The Level 1 Microsoft PowerPoint (Fundamentals) course aims to provide participants with a solid foundation in using PowerPoint for effective presentation creation. The primary objective is to equip participants with essential skills, from navigating the PowerPoint interface to creating, formatting, and delivering engaging presentations. The course focuses on fundamental features, ensuring participants gain confidence in utilizing this powerful tool for professional and academic purposes.
Target Audience
This course is tailored for individuals with basic or limited experience in using Microsoft PowerPoint. It is specifically designed for any level of beginners, or anyone seeking to develop proficiency in creating compelling presentations especially middle management and presenters. The content is suitable for those who want to enhance their skills for academic presentations, business meetings, or personal projects.
Learning Outcomes

Comprehensive understanding of fundamental features in Microsoft PowerPoint.
Proficiency in creating visually appealing presentations.
Mastery of slide transition techniques to improve presentation flow.
Effective delivery of content using PowerPoint.
Practical skills in structuring slides and applying consistent formatting.

Course Outlines:

Module 1: Introduction to PowerPoint

Overview of PowerPoint interface and navigation.
Understanding the basic elements of a PowerPoint presentation.

Module 2: Creating Engaging Slides

Hands-on practice in creating visually appealing slides.
Tips for selecting appropriate fonts, colours, and layouts.

Module 3: Incorporating Multimedia Elements

How to insert and manipulate images, videos, and audio.
Enhancing presentations with multimedia for increased engagement.

Module 4: Effective Slide Transitions

Exploring various slide transition techniques.
Guidance on choosing transitions that enhance presentation flow.

Module 5: Delivery Techniques

Tips and techniques for delivering content effectively.
Strategies for engaging the audience during a presentation.

Module 6: Customizing Themes and Styles

Exploring PowerPoint themes and style options.
Customizing themes to align with personal or corporate branding.

Pricing:

RM 1,000.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Conflict Resolution: Building an Environment to Boost Teamwork & Productivity
2024-02-27 - 2024-02-28
Objectives
The Conflict Resolution: Building an Environment to Boost Teamwork & Productivity course aims to equip participants with the essential skills to navigate and resolve conflicts in the workplace effectively. The primary objective is to provide comprehensive insights into conflict resolution strategies that foster a collaborative environment, ultimately enhancing teamwork and productivity. Participants will learn to identify, analyze, and address conflicts, creating a foundation for a positive and harmonious work atmosphere.
Target Audience
This course is tailored for professionals across all levels of an organization, including team leaders, managers and middle management. It is specifically designed for those seeking to enhance their conflict resolution skills to promote teamwork and productivity. The content is applicable to diverse industries and sectors where effective collaboration and conflict resolution are integral to organizational success.
Learning Outcomes

Adeptly apply a range of conflict resolution strategies to foster a collaborative work environment.
Enhance teamwork and boost productivity through effective conflict resolution techniques.
Gain insights into and practice effective communication techniques, active listening, and the art of negotiation.
Proactively manage conflicts, ensuring a constructive approach to building stronger team dynamics.
Contribute to cultivating a positive organizational culture through learned communication skills.

Course Outlines:
Day 1:
Module 1: Introduction to Conflict Resolution

Overview of the significance of conflict resolution in enhancing teamwork and productivity.
Understanding the role of conflict resolution in creating a collaborative work environment.

Module 2: Comprehensive Insights into Conflict Resolution Strategies

In-depth exploration of various conflict resolution strategies.
Application of strategies to foster a collaborative work environment.

Module 3: Conflict Identification, Analysis, and Addressing

Techniques for identifying, analyzing, and addressing conflicts in the workplace.
Creating a foundation for a positive and harmonious work atmosphere.

Module 4: Effective Communication Techniques

Insights into effective communication techniques.
Practice sessions to enhance communication skills in conflict resolution.

Day 2:
Module 5: Active Listening and the Art of Negotiation

Developing active listening skills.
Mastering the art of negotiation to resolve conflicts positively.

Module 6: Proactive Conflict Management

Proactive approaches to managing conflicts.
Constructive approaches to building stronger team dynamics.

Module 7: Enhancing Teamwork and Productivity

Application of conflict resolution techniques to enhance teamwork.
Strategies for boosting productivity through effective conflict resolution.

Module 8: Cultivating a Positive Organizational Culture

Contributions to cultivating a positive organizational culture.
Role of effective communication in fostering a harmonious work atmosphere.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

E-Filing Briefing Session
2024-02-27
Objectives
The E-Filing Briefing Session is designed to provide participants with a comprehensive understanding of electronic filing processes and systems. The primary objective is to equip participants with the knowledge and skills necessary to navigate, utilize, and optimize e-filing platforms effectively. The session aims to demystify e-filing procedures, ensuring participants are proficient in submitting and managing electronic documents in compliance with regulatory standards.
Target Audience
This briefing session is tailored for professionals across various industries and sectors who engage in electronic filing processes. It is specifically designed for individuals involved in administrative roles, legal professionals, compliance officers, and anyone responsible for managing and submitting documents electronically. The content is applicable to participants seeking to enhance their e-filing proficiency and efficiency within their respective roles.
Learning Outcomes

Understanding the regulatory landscape governing e-filing.
Gain advanced skills in utilizing e-filing platforms.
Acquire insights into best practices for efficient document submission.
Master efficient techniques for document management and retrieval.
Empowered to streamline e-filing processes for enhanced organizational efficiency.
Enhance accuracy in document management through learned skills.

Course Outlines:
Module 1: Introduction to Electronic Filing

Overview of electronic filing processes and systems.
Importance of e-filing in modern organizational workflows.

Module 2: Navigating E-Filing Platforms

Adept skills in navigating various e-filing platforms.
Hands-on exercises for practical proficiency.

Module 3: Regulatory Landscape of E-Filing

Understanding the regulatory framework governing e-filing.
Compliance with e-filing protocols and standards.

Module 4: Clarifying E-Filing Procedures

Clarifying complex e-filing procedures.
Ensuring participant proficiency in submitting and managing electronic documents.

Module 5: Mastering Document Management Techniques

Efficient techniques for managing electronic documents.
Retrieval strategies for seamless document access.

Module 6: Streamlining E-Filing Processes

Empower participants to streamline their e-filing workflows.
Practical tips for enhanced organizational efficiency.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Quality Control & Safety
2024-02-27 - 2024-02-28
Objectives
The Quality Control & Safety course is designed to equip participants with the knowledge and skills necessary to implement effective quality control measures and ensure a safe working environment. The primary objective is to provide comprehensive insights into quality management systems and safety protocols. Participants will learn to identify, analyze, and address quality issues while fostering a culture of safety in diverse industrial settings. The course aims to enhance participants’ understanding of quality control methodologies and safety regulations, empowering them to contribute to organizational excellence and workplace well-being.
Target Audience
This course is tailored for employers who are positioned at middle management and those responsible for maintaining high standards of product quality and workplace safety. It is specifically designed for quality control managers, middle management, supervisors, and individuals seeking to enhance their expertise in ensuring both quality and safety within their respective industries. The content is applicable to diverse sectors, including manufacturing, construction, and service industries.
Learning Outcomes

Demonstrate proficiency in implementing quality control measures to identify and rectify process deviations, ensuring the production of high-quality goods and services.
Acquire skills for creating and maintaining a safe working environment through strict adherence to safety regulations.
Conduct effective risk assessments and implement preventive measures to mitigate potential hazards.
Foster a culture of excellence and well-being within the workplace.

Course Outlines:
Day 1:
Module 1: Introduction to Quality Control and Safety

Overview of the importance of quality control and safety in diverse industrial settings.
Understanding the role of middle management in maintaining high standards.

Module 2: Quality Management Systems and Safety Protocols

Comprehensive insights into quality management systems.
Examination of safety protocols and their integration into daily operation

Module 3: Identifying and Addressing Quality Issues

Equip participants with techniques to identify, analyze, and address quality-related challenges.
Strategies to foster a culture of safety within the workplace.

Module 4: Quality Control Methodologies and Safety Regulations

In-depth exploration of quality control methodologies.
Understanding and adherence to safety regulations in various sectors.

Day 2:
Module 5: Proficiency in Implementing Quality Control Measures

Practical demonstrations of implementing quality control measures.
Identifying and rectifying process deviations for high-quality goods and services.

Module 6: Creating and Maintaining a Safe Working Environment

Skills development for creating a safe working environment.
Strict adherence to safety regulations for workplace well-being.

Module 7: Risk Assessment and Preventive Measures

Techniques for conducting effective risk assessments.
Implementation of preventive measures to mitigate potential hazards.

Module 8: Fostering a Culture of Excellence and Well-being

Strategies to foster a culture of excellence and well-being within the workplace.
Role of middle management in promoting organizational success.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Workplace Hazardous Materials Information
2024-02-19 - 2024-02-20
Objectives
The Workplace Hazardous Materials Information course is designed to provide participants with a comprehensive understanding of the safe handling, use, and communication of hazardous materials in the workplace. The primary objective is to equip individuals with the knowledge and skills necessary to recognize, assess, and control hazards associated with hazardous materials. Participants will learn the importance of effective communication and documentation through the Workplace Hazardous Materials Information System (WHMIS) to ensure a safe and compliant work environment.
Target Audience
This course is tailored for all the employees and employers in various industries where hazardous materials are present. It is specifically designed for employees, supervisors, executives, senior managers, and etc. The content is applicable to both those seeking an introduction to Workplace Hazardous Materials Information System and individuals aiming to refresh and enhance their knowledge.
Learning Outcomes

Gain a thorough understanding of Workplace Hazardous Materials Information System regulations and guidelines.
Acquire skills to assess and control workplace hazards associated with hazardous materials.
Contribute to creating a safer work environment through hazard management.
Align actions with regulatory standards and best practices for workplace safety.

Course Outlines:
Day 1:
Module 1: Introduction to Hazardous Materials

Provide an overview of hazardous materials within the workplace.
Emphasize the significance of awareness and safe handling practices.

Module 2: WHMIS Regulations and Guidelines

Conduct an in-depth examination of Workplace Hazardous Materials Information System (WHMIS) regulations.
Illuminate guidelines for the safe handling, use, and communication of hazardous materials.

Module 3: Recognition and Identification of Hazardous Materials

Develop techniques for the recognition and identification of hazardous materials.
Engage participants in practical exercises for hands-on identification proficiency.

Module 4: Interpretation of Safety Data Sheets (SDS)

Foster understanding and interpretation skills regarding Safety Data Sheets (SDS).
Equip participants to extract pertinent information for safe handling practices.

Day 2:
Module 5: Proper Labelling and Communication Protocols

Communicate guidelines for the proper labelling of hazardous materials.
Establish effective communication protocols within the workplace.

Module 6: Hazard Assessment and Control

Cultivate skills in the assessment and control of workplace hazards.
Implement strategies for comprehensive hazard management.

Module 7: Cultivating a Safer Work Environment

Emphasize the importance of individual and collective contributions to fostering a safe work environment.
Utilize case studies to illustrate successful hazard management practices.

Module 8: WHMIS Compliance and Best Practices

Facilitate active participation in WHMIS compliance scenarios.
Guide participants in aligning actions with regulatory standards and adopting best practices for workplace safety.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Property Development Process
2024-02-19 - 2024-02-20
Objectives
The Property Development Process course is designed to provide participants with a comprehensive understanding of the end-to-end property development lifecycle. The primary objective is to equip individuals with the knowledge and skills necessary to navigate the complexities of property development, from initial concept and feasibility studies to construction and project completion. Participants will gain insights into key considerations, strategies, and best practices essential for successful property development projects.
Target Audience
This course is tailored for professionals and stakeholders involved in the real estate and property development industry. It is specifically designed for developers, project managers, architects, and individuals seeking a holistic understanding of the property development process. The content is applicable to both experienced practitioners aiming to enhance their skills and those entering the field seeking foundational knowledge.
Learning Outcomes

Implement strategies for successful risk mitigation in property development.
Acquire insights into sustainable and ethical considerations within real estate projects.
Be empowered to contribute effectively to the planning, execution, and successful completion of property development endeavors.
Understand the various phases, from initial concept to feasibility studies, construction, and project completion.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Competency Based Interviewing Skills
2024-02-19 - 2024-02-20
Objectives
The Competency Based Interviewing Skills training is designed to equip participants with the essential skills and techniques required to conduct effective competency-based interviews. The primary objectives include developing the ability to assess candidates based on specific competencies, improving interview consistency, and enhancing the overall hiring process. Participants will learn to identify and evaluate key competencies relevant to job roles, ensuring a thorough and objective assessment of candidates.
Target Audience
This training is designed for human resources professionals, hiring managers, recruiters, and individuals involved in the recruitment and selection process within organizations. It caters to those seeking to enhance their interviewing skills, improve the accuracy of candidate assessments, and contribute to making informed and strategic hiring decisions.
Learning Outcomes

Recognize and define the critical competencies essential for success in specific job roles.
Formulate targeted and behaviorally-based interview questions aligned with identified competencies.
Conduct competency-based interviews with precision, the selection of candidates who align with the organization’s competency requirements and overall strategic objectives.

Course Outlines:
Day 1:
Module 1: Introduction to Competency-Based Interviewing

Explore the strategic importance of competency-based interviewing in the context of the hiring process.
Establish foundational principles and objectives for assessing candidates based on competencies.

Module 2: Identifying Key Competencies

Define and recognize critical competencies imperative for success in specific job roles.
Align identified competencies with organizational objectives and performance expectations.

Module 3: Developing Structured Interview Questions

Formulating targeted and behaviorally-based interview questions
Aligning interview questions with identified competencies to elicit meaningful candidate responses

Module 4: Evaluation of Candidate Responses

Implement effective techniques for systematically evaluating candidate responses to gauge competency levels.
Establish a structured approach to assessing and scoring candidate competencies objectively.

Day 2:
Module 5: Enhancing Interview Consistency

Establish and maintain a consistent, standardized approach to competency-based interviews.
Minimizing bias and ensuring fairness in the evaluation process.

Module 6: Informed Decision-Making Through Competency Assessment

Utilizing competency-based assessments to make informed and objective hiring decisions
Incorporating competency evaluations into the overall decision-making process

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Foundations of Performance Management
2024-02-15
Objectives
The Foundations of Performance Management course aims to provide participants with a comprehensive understanding of the principles and practices essential for effective performance management within organizational settings. The course focuses on equipping participants with the knowledge and skills to establish performance expectations, conduct evaluations, and implement strategies that drive continuous improvement and employee development.
Target Audience
This course is designed for human resources professionals, executives, supervisors, and anyone involved in the performance management process within an organization. It caters to individuals seeking to enhance their understanding of performance management, those responsible for conducting performance appraisals, and those involved in fostering a culture of accountability and excellence within their teams.
Learning Outcomes

Acquire a profound understanding of performance management foundations.
Learn effective techniques for ongoing performance monitoring and feedback.
Develop the capability to identify and address performance gaps.
Enhance skills in conducting fair and constructive performance evaluations
Improve employee satisfaction through effective performance management practices.

Course Outlines:
Module 1: Establishing Clear Performance Expectations

Developing skills to set clear and measurable performance expectations.
Aligning performance expectations with organizational goals and objectives.

Module 2: Identifying and Addressing Performance Gaps

Developing the capability to identify performance gaps and areas for improvement.
Implementing strategies to address and close performance gaps proactively.

Module 3: Conducting Fair and Constructive Performance Evaluations

Refining proficiency in conducting equitable and constructive performance assessments.
Ensuring a thorough and unbiased evaluation of employee performance.

Module 4: Aligning Individual Performance with Organizational Goals

Understanding the importance of aligning individual performance with organizational objectives.
Developing strategies to ensure a cohesive and goal-oriented approach.

Module 5: Techniques for Ongoing Performance Monitoring and Feedback

Learning effective techniques for continuous performance monitoring.
Providing constructive and timely feedback to enhance employee performance.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Preventive Maintenance & Monitoring
2024-02-14 - 2024-02-15
Objectives
The main objective of the Preventive Maintenance & Monitoring course is to equip professionals with the knowledge and skills required to implement effective preventive maintenance programs and monitoring systems. The course aims to instill a proactive approach to equipment and facility maintenance, minimizing downtime, reducing operational costs, and extending the lifespan of assets. Participants will gain insights into creating and managing preventive maintenance plans and implementing monitoring techniques for optimal performance.
Target Audience
This course is designed for maintenance managers, engineers, technicians, and facility managers responsible for ensuring the reliability and efficiency of equipment and facilities. It is suitable for individuals seeking to enhance their preventive maintenance strategies, minimize unexpected breakdowns, and maximize the operational lifespan of assets. Additionally, it caters to professionals involved in the planning and execution of maintenance programs across various industries.
Learning Outcomes

Develop a comprehensive understanding of preventive maintenance principles and their importance in sustaining operational efficiency.
Gain skills in implementing monitoring systems to track equipment performance and identify potential issues before they escalate.
Understand and adhere to safety and regulatory standards in preventive maintenance to ensure a secure and compliant working environment.

Course Outlines:
Day 1:
Module 1: Introduction to Preventive Maintenance Principles

Understanding the significance of preventive maintenance in operational efficiency
Overview of key principles and methodologies in preventive maintenance

Module 2: Creating Effective Preventive Maintenance Plans

Developing customized preventive maintenance plans for diverse equipment and facilities
Strategies for scheduling and prioritizing preventive maintenance tasks

Module 3: Implementation of Monitoring Systems

Introduction to monitoring systems for equipment performance tracking
Selecting and implementing appropriate monitoring technologies

Module 4: Proactive Fault Detection and Troubleshooting

Techniques for proactive fault detection and early intervention
Troubleshooting strategies to prevent equipment failures and minimize downtime

Day 2:
Module 5: Optimizing Equipment Performance

Strategies to optimize equipment performance through preventive maintenance
Balancing performance and efficiency considerations in maintenance activities

Module 6: Cost-effective Preventive Maintenance Practices

Identifying and implementing cost-effective preventive maintenance practices
Budgeting and resource allocation for optimal maintenance outcomes

Module 7: Safety and Regulatory Compliance in Preventive Maintenance

Understanding and adhering to safety and regulatory standards
Ensuring a secure and compliant working environment during maintenance activities

Module 8: Continuous Improvement Strategies

Establishing a framework for continuous improvement in preventive maintenance
Incorporating feedback and data insights to enhance maintenance strategies over time

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Procedures for the Use of Violence
2024-02-13 - 2024-02-14
Objectives
The “Procedures for the Use of Violence” training is designed to provide participants with a comprehensive understanding of protocols and guidelines related to the use of force in specific contexts. The primary objective is to equip participants with the knowledge and skills necessary to navigate situations where the use of violence may be required, ensuring adherence to legal and ethical standards. The training aims to clarify the appropriate procedures for the application of force, emphasizing the importance of responsible and justified actions.
Target Audience
This training is tailored for middle management, executive, manager who may require the responsible use of force. It is specifically designed for those seeking to enhance their understanding of the procedures and considerations surrounding the use of violence in their respective professions. The content is applicable to participants aiming to maintain public safety and uphold legal and ethical standards in situations that demand the use of force.
Learning Outcomes

Development of skills to assess and respond to potential threats in the workplace.
Empowerment to make informed decisions for ensuring the safety and security of employees, assets, and the workplace environment.
Fostering a culture of vigilance and awareness among employees.
Implementation of crisis management strategies in a responsible and ethical manner.

Course Outlines:
Day 1:
Module 1: Legal and Ethical Considerations Foundations

Understanding legal frameworks related to the use of force.
Discussion on ethical considerations in crisis management.

Module 2: Procedures for Responsible Force Application

In-depth exploration of protocols for responsible force application.
Practical scenarios and hands-on exercises.

Module 3: Threat Assessment Skills

Development of skills to assess potential threats in the workplace.
Interactive exercises and role-playing.

Module 4: Informed Decision-Making Strategies

Strategies for making informed decisions to ensure safety and security.
Application through real-world case studies.

Day 2:
Module 5: Building a Culture of Vigilance

Techniques for fostering a culture of vigilance among employees.
Strategies for building resilience and preparedness.

Module 6: Crisis Management Strategies

Implementation of crisis management strategies responsibly and ethically.
Simulation exercises for practical application.

Module 7: Legal Considerations in the Use of Force

Deep dive into legal considerations and implications.
Scenarios to understand legal ramifications.

Module 8: Leadership in Crisis Situations

Developing leadership skills in crisis situations.
Case studies on effective crisis leadership.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
2024-02-13 - 2024-02-14
Objectives
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills, CPR techniques, and AED operation knowledge. Participants will learn how to respond effectively to emergencies, provide life-saving interventions, and manage common injuries, illnesses, and medical conditions. The course combines theoretical knowledge with hands-on practice, simulations, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.
Target Audience
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes

Understand the importance of basic first aid and CPR in emergency situations.
Demonstrate proficiency in providing CPR to adults, children, and infants.
Operate an Automated External Defibrillator (AED) effectively and safely.
Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.

Course Outlines:
Day 1:
Module 1: Introduction to Basic First Aid

Understanding the importance of basic first aid skills in emergency situations
Legal and ethical considerations in providing first aid
Assessing and prioritizing the severity of injuries and illnesses

Module 2: Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)

Overview of basic life support techniques
Proper CPR techniques for adults, children, and infants
Hands-on practice of CPR skills using mannequins

Module 3: Automated External Defibrillator (AED) Training

Introduction to AED devices and their role in cardiac emergencies
Proper operation and usage of an AED machine
Simulated scenarios to practice AED usage in different situations

Module 4: First Aid for Common Injuries and Illnesses

Managing bleeding and wounds
Treating burns, fractures, and sprains
Recognizing and responding to choking, allergic reactions, and other medical emergencies

Module 5: First Aid for Environmental Emergencies

Identifying and managing heatstroke, hypothermia, and other environmental emergencies
Understanding the importance of proper hydration and sun protection
Providing first aid for insect bites, stings, and allergic reactions

Day 2:
Module 6: First Aid for Medical Conditions

Recognizing and responding to heart attacks, strokes, and seizures
Managing diabetes-related emergencies
Administering appropriate first aid for asthma attacks and other respiratory conditions

Module 7: First Aid for Pediatric Emergencies

Specific considerations for providing first aid to infants and children
Managing common pediatric emergencies, such as fevers, seizures, and allergic reactions
Techniques for comforting and calming distressed children during first aid situations

Module 8: First Aid in Remote and Disaster Situations

Understanding the unique challenges and considerations in remote and disaster settings
Essential first aid skills for wilderness, outdoor, or remote locations
Preparing and responding to natural disasters and other large-scale emergencies

Module 9: Practical Scenarios and Role-Play Exercises

Engaging in simulated emergency scenarios to apply first aid and CPR skills
Participating in role-play exercises to practice communication and coordination during emergencies
Receiving feedback and guidance from instructors on performance and techniques

Module 10: Certification Assessment

Final assessment to evaluate participants’ understanding and application of first aid and CPR skills
Certification awarded upon successful completion of the assessment

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Hazard Analysis and Critical Control Point (HACCP)
2024-02-06 - 2024-02-07
Objectives
The Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify, assess, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system, ensuring food safety, compliance with regulations, and the prevention of foodborne illnesses.
Target Audience
This course is specifically designed for professionals within executives, middle management, senior managers, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally, it is tailored for those actively engaged in the development, implementation, and upkeep of food safety management systems.
Learning Outcomes

Develop proficiency in identifying potential hazards in food production processes.
Develop proficiency in identifying potential hazards in food production processes.
Acquire skills in implementing effective control measures to mitigate identified risks.
Empower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities.

Course Outlines:
Day 1:
Module 1: Introduction to HACCP Principles

Examine systematic methodologies for identifying, assessing, and controlling potential hazards in food production processes.
Emphasize the critical role of HACCP in ensuring food safety, regulatory compliance, and the prevention of foodborne illnesses.

Module 2: Fundamentals of Hazard Identification

Cultivate proficiency in recognizing potential hazards at various stages of food production.
Employ case studies and practical exercises to enhance skills in hazard identification.

Module 3: Implementation of Control Measures

Develop skills in implementing effective control measures to mitigate identified risks.
Explore best practices and real-world examples illustrating successful control measures application.

Day 2:
Module 4: Establishment of an Effective HACCP System

Delve into the components and requirements of an effective HACCP system.
Provide practical guidance on the development, implementation, and maintenance of robust food safety management systems.

Module 5: Regulatory Compliance and Food Safety

Understanding the regulatory landscape and compliance requirements related to HACCP.
Strategies for ensuring alignment with food safety regulations and industry standards.

Module 6: Prevention of Foodborne Illnesses

Utilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation.
Analyze real-world examples to underscore the pivotal role of HACCP in food safety.

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Basic Rigging
2024-02-06 - 2024-02-07
Objectives
The Basic Rigging course is designed to provide participants with fundamental knowledge and skills essential for safe and efficient rigging operations. The course aims to ensure that participants understand the principles of rigging, proper equipment usage, and safety protocols, enabling them to contribute to a secure working environment in industries that involve lifting and moving heavy loads.
Target Audience
This course is specifically designed for all the executive, middle management and senior managers that are involved in constructions and projects. The target audience includes those who are new to rigging operations or those seeking to refresh and enhance their basic rigging knowledge to ensure safety and compliance with industry standards.
Learning Outcomes

Enhance communication skills specific to rigging operations, covering hand signals and verbal communication, enabling safe coordination of lifts.
Acquire the ability to calculate loads and identify the center of gravity for different loads, ensuring precision in lifting and movement procedures.
Gain familiarity with relevant industry regulations and standards, ensuring preparedness for compliance and proactive risk mitigation.

Course Outlines:
Day 1:
Module 1: Introduction to Rigging Principles

Understanding the fundamental principles of rigging operations
Overview of the role of rigging in ensuring safe and efficient lifting and movement of heavy loads

Module 2: Rigging Equipment Usage and Selection

Proficiency in the proper selection, inspection, and utilization of rigging equipment
Detailed exploration of slings, hoists, and hardware used in rigging operations

Module 3: Safety Protocols in Rigging

Implementing safety protocols and best practices in rigging operations
Ensuring a secure working environment during the lifting and movement of heavy loads

Module 4: Communication Skills in Rigging

Enhancing communication skills specific to rigging operations
Covering hand signals and verbal communication techniques for safe coordination of lifts

Day 2:
Module 5: Load Calculation and Center of Gravity

Acquiring the ability to calculate loads and identify the center of gravity for different loads
Ensuring precision in lifting and movement procedures through load calculation techniques

Module 6: Industry Regulations and Standards

Gaining familiarity with relevant industry regulations and standards
Ensuring preparedness for compliance and proactive risk mitigation in rigging operations

Module 7: Environmental Impact and Sustainability

Assessing the environmental impact of rigging activities
Strategies for promoting sustainability in rigging operations

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Account Management & Client Retention (2 days)
2024-02-06 - 2024-02-07
Objectives
The primary objective of the Account Management & Client Retention course is to equip professionals with the skills and strategies essential for effective account management and the retention of clients. The course aims to enhance participants’ ability to build strong client relationships, maximize customer satisfaction, and implement proactive account management practices that contribute to long-term client loyalty and business growth.
Target Audience
This course is designed for account managers, middle management, sales professionals, and individuals responsible for managing client accounts and fostering client relationships. It is suitable for those seeking to refine their account management skills, enhance client communication, and implement effective retention strategies. Additionally, it caters to business owners and managers who aim to improve overall customer satisfaction and client loyalty.
Learning Outcomes

Enhance communication skills to build rapport and establish strong, trust-based relationships with clients.
Learn techniques for assessing and understanding client needs, enabling the customization of services to meet individual client requirements.
Implement client retention strategies to maximize customer satisfaction and foster long-term client loyalty.
Cultivate client advocacy by exceeding expectations, providing exceptional service, and creating positive client experiences.

Course Outlines:
Day 1:
Module 1: Build Knowledge of Strategic Account Management

Understanding the strategic role of account management in business growth
Aligning client needs with organizational goals and objectives

Module 2: Effective Communication for Client Relationships

Developing strong communication skills to build rapport and trust
Tailoring communication styles to different client preferences

Module 3: Client Needs Assessment Techniques

Implementing effective techniques for assessing and understanding client needs
Customizing services to meet individual client requirements

Module 4: Proactive Problem Resolution

Identifying potential issues and addressing client concerns proactively
Developing problem-solving strategies to ensure client satisfaction

Day 2:
Module 5: Client Retention Strategies

Implementing client retention strategies for long-term loyalty
Maximizing customer satisfaction through personalized approaches

Module 6: Cross-Selling and Upselling Techniques

Learning and applying techniques for cross-selling and upselling
Expanding service offerings to meet additional client needs

Module 7: Data Analysis for Client Insights

Utilizing data analysis tools to gain insights into client behaviour
Applying data-driven strategies for personalized account management

Module 8: Building Client Advocacy

Cultivating client advocacy through exceptional service

Creating positive client experiences to enhance brand loyalty and worth-of-mouth
Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Effective Coaching & Mentoring for Leaders (2 days)
2024-01-30 - 2024-01-31
Objectives
The key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning, development, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members, facilitating professional advancement, enhancing performance, and fostering a collaborative and supportive work environment.
Target Audience
This course is specifically designed for leaders, middle management, senior managers, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.
Learning Outcomes

Enhance communication skills to build trust and rapport with team members.
Develop the capability to set SMART goals and objectives, strategically enhancing team performance through targeted coaching and mentoring.
Cultivate a culture of inclusivity and diversity within coaching and mentoring relationships, navigating cultural differences adeptly in the context of leadership development.

Course Outlines:
Day 1:
Module 1: Foundations of Coaching and Mentoring

Understanding the principles of coaching and mentoring in leadership
Establishing a culture of continuous learning, development, and growth within teams

Module 2: Communication Excellence

Enhancing communication skills for building trust and fostering rapport with team members
Active listening techniques for effective individual engagement

Module 3: Strategic Goal Setting and Performance Enhancement

Developing the capability to set SMART goals and objectives
Strategically enhancing team performance through targeted coaching and mentoring interventions

Module 4: Expertise in Feedback and Constructive Criticism

Mastering the delivery of constructive feedback to inspire continuous improvement
Practical techniques for providing feedback within a professional context

Day 2:
Module 5: Skill Development Through Strategic Coaching

Identifying and addressing individual and team skill gaps
Tailored coaching sessions for systematic skill development

Module 6: Mentoring for Career Advancement Excellence

Recognizing the pivotal role of mentoring in fostering career growth and success
Establishing mentoring relationships conducive to sustained professional development

Module 7: Cultivating Inclusivity and Diversity

Fostering a culture of inclusivity and diversity within coaching and mentoring relationships
Navigating cultural differences adeptly in the context of leadership development

Module 8: Measuring Impact and Continuous Improvement

Implementing methods to measure the impact of coaching and mentoring interventions
Strategies for continuous improvement in coaching and mentoring practices

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Project Management Essentials (2 days)
2024-01-30 - 2024-01-31
Objectives
The Project Management Essentials course is designed to impart participants with fundamental project management skills, methodologies, and best practices. The course aims to equip individuals with the knowledge required to initiate, plan, execute, monitor, and successfully close projects. Participants will gain a comprehensive understanding of project management principles, tools, and techniques to enhance their ability to lead and contribute to successful project outcomes.
Target Audience
This course is designed for professionals across various industries who are involved in or aspire to be involved in project management roles. It is suitable for project managers, team leaders, business analysts, and individuals seeking to enhance their project management competencies. Additionally, it caters to those looking to transition into project management roles or improve their collaboration and communication skills within project teams.
Learning Outcomes

Develop comprehensive project plans, encompassing scope, objectives, timelines, resources, and risk management.
Demonstrate leadership in project execution, effective team delegation, and implementation of monitoring and control mechanisms.
Identify, mitigate, and manage project risks while enhancing problem-solving abilities for unforeseen challenges.
Implement a systematic approach to project closure, ensuring proper handovers, documentation, and stakeholder communication.

Course Outlines:
Day 1:
Module 1: Fundamentals of Project Management

Importance of project management
Comprehensive overview of the project life cycle, emphasizing key phases

Module 2: Strategic of Project Initiation and Planning

Defining project scope, objectives, and stakeholders
Creating comprehensive project plans
Risk identification and mitigation strategies

Module 3: Project Execution and Monitoring

Demonstrating leadership in the execution phase
Effective team delegation, collaboration, and implementation of monitoring and control mechanisms

Module 4: Risk Management and Problem-Solving Strategies

Implementation risk management strategies
Enhancing problem-solving skills for project challenges
Adaptive strategies for changing project conditions

Day 2:
Module 5: Proficient Team Collaboration Techniques

Mastery of clear communication methodologies
Motivation and conflict resolution strategies within project teams
Skillful navigation of diverse team dynamics

Module 6: Systematic Project Closure and Evaluation

Implementing a systematic approach to project closure
Ensuring thorough handovers, documentation, and stakeholder communication
Evaluation of project outcomes, extracting valuable lessons for future projects

Module 7: Adherence to Industry Best Practices

In-depth exploration of industry best practices in project management
Emphasis on ethical considerations and adherence to professional standards
Application of best practices throughout the entire project lifecycle

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Construction Management: Plan, Coordinate, Oversee (2 days)
2024-01-30 - 2024-01-31
Objectives
The Construction Management course aims to equip participants with the skills and knowledge necessary to effectively plan, coordinate, and oversee construction projects. It covers essential principles of project management, resource allocation, and communication strategies crucial for successful project completion within scope, budget, and schedule.
Target Audience
This course is designed for professionals in the construction department, including executives, middle management, property and construction sector workers. It caters to those seeking to enhance their project management skills specific to the construction sector.
Learning Outcomes
● Proficiency in planning, coordinating, and resource management.
● Application of effective communication strategies to facilitate collaboration among project stakeholders.
● Knowledge of regulatory compliance and safety considerations within the construction industry.
● Development of leadership skills for effective team management on construction sites.
● Competence in problem-solving and decision-making within the dynamic context of construction projects.
Course Outlines:
Day 1:
Module 1: Introduction to Construction Management
● Quick and brief overview of the construction management workforce
● Key responsibilities in project management
Module 2: Project Planning and Scope Management
● Techniques for effective project planning
● Scope definition, identification, and management
● Techniques for creating the comprehensive construction project plans
Module 3: Effective Communication Strategies for Coordination
● Importance of effective communication in construction management
● Utilising communication tools and platforms
● Coordinating information flow among project stakeholders
Module 4: Regulatory Compliance and Safety Considerations
● Understanding and ensuring compliance with construction rules and regulations
● Implementing safety measures in construction projects
Day 2:
Module 5: Leadership Skills for Effective Team Management
● Developing leadership skills for effective team coordination
● Team dynamics and conflict resolution in construction teams
Module 6: Problem-Solving and Decision-Making in Pre Discussing on Projects
● Identifying and addressing challenges in construction projects
● Decision-making strategies for dynamic project environments
Module 7: Monitoring and Adapting the Plan
● Establishing monitoring mechanisms for project plans
● Identifying deviations and adapting plans accordingly
● Continuous improvement strategies in construction management
Module 8: Coordinating Resources in Construction Projects
● Principles of resource allocation and utilisation
● Coordinating manpower, materials, and equipment effectively
● Implementing strategies to streamline project workflows
Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Social Media Marketing & Networking (2 days)
2024-01-23 - 2024-01-24
Objectives
The main objectives of a Social Media Marketing and Networking course are to equip participants with the knowledge and skills needed to develop effective social media strategies for businesses. Participants will learn to leverage various social media platforms to enhance brand presence, engage with the target audience, and achieve measurable business goals. The course aims to provide insights into creating compelling content, optimizing advertising campaigns, and utilizing analytics for continuous improvement.
Target Audience
This course is designed for marketing professionals, managers and anyone interested in leveraging the power of social media for marketing and networking purposes. It is suitable for individuals seeking to enhance their digital marketing skills, build a strong online presence for their brands, or those looking to pursue a career in social media management and marketing.
Learning Outcomes

Develop a comprehensive social media strategy tailored to specific business goals and target audiences.
Create shareable content optimized for various social media platforms, incorporating visual elements and storytelling techniques.
Understanding the targeting strategies and utilizing paid promotion features.
Knowledge on interpreting data insights and continuously improving social media strategies for the optimal impact.

Course Outlines:
Day 1:
Module 1: Fundamentals Knowledge of Social Media Marketing

Comprehensive the key of prominent social media platforms
Analyzing the role of social media in contemporary marketing
Trends and insights in social media marketing

Module 2: Strategic Development on Social Media Plan

Defining the objectives and target audience
Crafting effective social media strategies for businesses
Integration of brand enhancement methodologies and measurable objectives

Module 3: Mastery of Diverse Social Media Platforms

In-depth exploration and understanding of diverse social media platforms
Skillful leveraging of platforms for maximal brand engagement
Tailoring strategies to align with the unique attributes of each platform

Module 4: Compelling Content Creation

Crafting shareable and engaging content
Implementation of visual elements and storytelling techniques
Strategic development of a content calendar for sustained impact

Module 5: Advertising Optimization

Proficient creation and management of high-impact advertising campaigns
Strategic application of targeting techniques and utilization of paid promotion features

Day 2:
Module 6: Engagement and Community Building

Techniques for fostering an engaged online community
Strategic response to audience interactions and constructive feedback
Encouragement of user-generated content

Module 7: Analytics and Continuous Improvement

Effective utilization of analytics tools for comprehensive performance tracking
Interpretation of key performance indicators (KPIs) for strategic decision-making
Adaptive strategies based on actionable insights for better improvement

Module 8: Networking Strategies

Building professional networks on social platforms
Leveraging social media for cultivating impactful business partnerships
Participating in industry-related discussions

Module 9: Anticipating Trends and Future Perspectives

Exploration of new features and industry updates on social platforms
Strategic anticipation and adaptive measures for industry changes

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Effective Communication in Stakeholder Management (2 days)
2024-01-23 - 2024-01-24
Objectives
The Effective Communication in Stakeholder Management course is designed to equip participants with the skills and knowledge necessary to excel in stakeholder communication. The primary objective is to enhance participants’ abilities to communicate strategically with stakeholders, fostering positive relationships and facilitating successful project outcomes.
Target Audience
This program is tailored for project managers, team leaders, middle management and senior managers that are involved in project delivery or organizational initiatives. It caters to individuals seeking to improve their communication strategies to engage, influence, and manage diverse stakeholders effectively.
Learning Outcomes

Ability to adapt communication styles to diverse stakeholders.
Skill development in navigating challenging communication scenarios.
Empowerment to establish and maintain stakeholder relationships.
Contribution to the overall success of projects and organization endeavours through effective communication strategies.

Course Outlines:
Day 1:
Module 1: Primer on Stakeholder Communication

Importance of Effective Communication in Project Success
Understanding Stakeholder Expectations

Module 2: Strategic Communication Methodologies

Developing a Communication Strategy for Stakeholder Engagement
Customizing Communication Styles for Different Stakeholder according their Personal Profiles
Leveraging Technological Tools for Effective Communication

Module 3: Build Positive Stakeholder Relationships

Instilling Trust and Credibility
Proficient Listening and Feedback Techniques
Expert Management of Expectations and Conflict Resolution

Module 4: Navigating Challenging Communication Scenarios

Identification and Addressing the Communication Barriers
Handling Resistance and Opposition Effectively
Crisis Communication Competence in Stakeholder Management

Day 2:
Module 5: Skill Mastery in Stakeholder Engagement

Practical Role-Playing and Simulation Exercises
Case Studies on Successful Stakeholder Communication
Constructive Feedback and Improvement Strategies

Module 6: Establishment and Maintaining Stakeholder Relationships

Development of Long-Term Engagement Plans
Monitoring and Evaluating on Stakeholder Relationships
Gain More Improvement in Communication Strategies

Module 7: Contributions to Project and Organizational Success

Quantifying the Influence of Effective Communication on Project Outcomes
Aligning Communication Strategies with Organizational Goals
Comprehensive Exploration of Successful Project Communication Case Studies

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Next Gen Administrative Excellence (1 day)
2024-01-18
Objectives
The Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills, knowledge, and mindset required to thrive in the modern workplace. Over two days, participants will explore the evolving role of administrative professionals, learn to leverage technology effectively, enhance organisational and time management skills, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles
and make significant contributions to their organisations.
Target Audience
The Next Generation Administrative Excellence course is intended for administrative professionals, executive assistants, office managers, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.
Learning Outcomes
● Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.
● Leverage technology tools and software to enhance productivity and efficiency in daily tasks.
● Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.
● Communicate confidently and professionally, fostering positive relationships with colleagues and stakeholders.
● Apply problem-solving techniques to analyze challenges and make informed decisions.
Course Outlines:
Day 1:
Module 1: The Evolving Role of Administrative Professionals
● Understanding the changing landscape of administrative work
● Embracing a growth mindset and adaptability in the workplace
● Navigating challenges and embracing opportunities in the digital era
Module 2: Leveraging Technology for Enhanced Productivity
● Exploring essential digital tools for administrative professionals
● Harnessing the power of productivity software, project management tools, and collaboration platforms
● Implementing time-saving techniques through automation and organization
Module 3: Mastering Organizational and Time Management Skills
● Prioritizing tasks and managing competing demands
● Setting and achieving SMART goals for personal and team success
● Creating efficient workflows and managing calendars effectively
Module 4: Effective Communication Strategies for Administrative Professionals
● Enhancing verbal and written communication skills
● Developing active listening and effective questioning techniques
● Building strong professional relationships with colleagues, superiors, and clients.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Understanding and Creating Connections with Client (2 days)
2024-01-17 - 2024-01-18
Objectives
The Understanding and Creating Connections with Clients course aims to equip participants with the skills and knowledge needed to establish meaningful connections with clients. The primary objective is to enhance participants’ ability to understand clients’ needs, communicate effectively, and build lasting relationships that contribute to business success.
Target Audience
This program is designed for executives across various industries who interact with clients, including sales representatives, customer service personnel, account managers, and business development professionals. It caters to individuals seeking to improve their client relationship management skills and foster stronger connections.
Learning Outcomes

Develop effective communication strategies for client interactions.
Acquire advanced relationship-building techniques.
Enhance client satisfaction through improved communication and understanding.
Foster client loyalty through personalised and attentive relationship management.
Achieve successful business outcomes by applying acquired client-centric skills.

Course Outlines:
Day 1:
Module 1: Understanding Client Perspectives

Importance of client-centric approaches
Techniques for empathetic understanding of client needs
Developing a client-focused mindset

Module 2: Effective Communication Strategies

Tailoring communication styles to different clients
Active listening and responding to client cues
Overcoming communication barriers in client interactions

Module 3: Advanced Relationship-Building Techniques

Building rapport and trust with clients
Strategies for long-term relationship development
Leveraging emotional intelligence in client relationships

Module 4: Personalized and Attentive Relationship Management

Customizing services to meet individual client preferences
Addressing client concerns proactively
Creating a personalized client experience

Day 2:
Module 5: Enhancing Client Satisfaction

Evaluating and understanding client satisfaction metrics
Implementing feedback mechanisms for continuous improvement
Strategies for turning dissatisfied clients into advocates

Module 6: Fostering Client Loyalty

Building a loyalty-focused organisational culture
Managing client expectations and exceeding them
Techniques for client retention and loyalty enhancement

Module 7: Real-world Application of Client-Centric Skills

Case studies and practical exercises
Applying learned strategies to diverse client scenarios
Role-playing and simulations for hands-on experience

Module 8: Assessments and Continuous Improvement

Knowledge assessments to measure understanding
Individualised feedback on communication and relationship-building skills
Strategies for continuous improvement in client-centric approaches

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Fall Protection Training (2 days)
2024-01-17 - 2024-01-18
Objectives
The Fall Protection Training course is designed to educate participants on essential principles and practices for preventing falls in the workplace. The primary objective is to equip individuals with the knowledge and skills necessary to identify fall hazards, implement preventive measures, and safely use fall protection equipment.
Target Audience
The target audience for Fall Protection Training includes individuals across various industries who are involved in tasks that expose them to fall hazards. It includes employees at all levels, especially employees of construction, facilities management, Mechanical and Electrical’s employees.
Learning Outcomes

Empowerment to contribute actively to a safer work environment.
Improved overall safety culture, with participants ready to promote and uphold fall prevention practices.
Able to manage risk control to prevent fall.
Able to understand the technique of putting safety hardness.

Course Outlines:
Day 1:
Module 1: Preventive Measures for Fall Prevention

Implementing proactive measures to prevent falls
Designing and maintaining safe work environments
Emergency planning for fall prevention

Module 2: Risk Control and Management

Techniques for managing and controlling risks associated with falls
Implementing control measures to minimise fall-related incidents
Continuous improvement in risk management practices

Module 3: Techniques of Safety Harness Usage

In-depth training on the proper usage of safety harnesses
Practical exercises on wearing, adjusting, and securing safety harnesses
Addressing common issues and troubleshooting with safety harnesses

Day 2:
Module 4: Anchor Points and Fall Arrest Systems

Understanding anchor points and their role in fall protection
Overview of fall arrest systems and their components
Proper installation and usage of anchor points and fall arrest systems

Module 5: Emergency Response and Rescue Procedures

Developing emergency response plans for fall-related incidents
Techniques for self-rescue and assisting others
Coordination with emergency services

Module 6: Behavioral Aspects of Fall Prevention

Fostering a safety culture within the workplace
Employee engagement and participation in fall prevention initiatives
Leadership’s role in creating a culture of safety

Pricing:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Safety Measures & Emergency Actions Training Course (2 days)
2024-01-10 - 2024-01-11
OBJECTIVES:
To equip participants with the knowledge and skills necessary to ensure a safe and secure environment in various settings. The course aims to provide comprehensive training on safety measures and emergency response actions, fostering a proactive approach to prevent accidents and mitigate risks.
TARGET AUDIENCE:
The target audience for this training would typically include security personnel, both new hires and experienced officers.
LEARNING OUTCOMES:

Define and explain the key security protocols relevant to the organization or facility.
Familiarize security officers with access control systems, identification procedures, and visitor management.
Introduce effective surveillance techniques for identifying potential security threats.
Outline step-by-step procedures for responding to different types of emergencies.
Train security officers in de-escalation techniques to handle potentially volatile situations.

COURSE OUTLINES:
Day 1:
Module 1: Introduction to Safety Measures

Overview of the importance of safety in security roles
Legal and ethical considerations in safety management
Role & protocols of security officers in maintaining a safe environment

Module 2: Risk Assessment and Hazard Identification

Understanding risk assessment principles
Identifying common workplace hazards
Conducting site-specific risk assessments

Module 3: Physical Security Measures

Access control and identification procedures
Surveillance and monitoring systems
Perimeter security measure

Module 4: Fire Safety

Fire prevention strategies
Emergency evacuation procedures
Proper use of fire extinguishers

Module 5: Personal Protective Equipment (PPE)

Importance of PPE in security roles
Selection and proper use of PPE
PPE maintenance and inspection

Day 2:
Module 6: Emergency Response Procedures

Developing emergency response plans
Emergency communication protocols
Coordination with emergency services

Module 7: First Aid Basics

Recognizing common injuries and illnesses
Basic first aid techniques for security officers
Importance of timely response in emergencies

Module 8: Crisis Management

Identifying potential crises and security threats
Crisis communication strategies
Collaborative crisis response with other agencies

Module 9: Simulated Drills

Practical exercises for emergency scenarios
Evacuation drills and role-playing exercises
Debriefing and feedback sessions

Module 10: Review and Certification

Recap of key concepts and skills learned
Final assessment and certification for participants

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Occupational Safety and Health Training (2 days)
2024-01-10 - 2024-01-11
Objectives
Occupational Safety and Health training is designed to educate individuals in the workplace about the principles and practices that promote safety, health, and well-being. By having this training it may help to prevent unnecessary accidents by identifying and mitigating workplace hazards, reducing the occupational health risks through awareness of harmful substances and proper use of protective equipment, ensuring compliance with safety regulations and etc. Furthermore, the training aims to equip participants with the knowledge and skills necessary for emergency preparedness, encouraging swift and effective responses to potential crises.
Target Audience
The target audience for Occupational Safety and Health training course includes executive, middle management, senior manager, employees in High-Risk Industries and safety officers. This to ensure a comprehensive and inclusive approach to workplace safety.
Learning Outcomes

Foster a proactive safety culture by encouraging open communication, reporting of hazards, and active participation in maintaining a secure work environment.
Demonstrate the ability to respond effectively to emergencies, including understanding evacuation procedures, first aid, and crisis management.
Collaborate with colleagues, supervisors, and management to create a holistic and inclusive approach to workplace safety, ensuring the well-being of all personnel.
Empower individuals with the knowledge and skills needed to actively contribute to a safe, healthy, and compliant work environment

Course Outlines:
Day 1:
Module 1: Workplace Hazard Identification and Risk Assessment

Overview of the principles, importance, and frameworks
Techniques to enhance and reduce the unnecessary workplace hazards
Risk management strategies

Module 2: Emergency Preparedness and Response

Development of emergency response plans
First aid training and procedures
Crisis management and evacuation strategies

Module 3: Safe Work Practices and Procedures

Best practices for using tools, machinery, and equipment
Development and implementation of standard operating procedures (SOPs)
Workstation setup for safety and efficiency

Module 4: Continuous Improvement and Safety Culture

Encouraging a proactive safety culture
Methods for ongoing monitoring and evaluation
Implementing a culture of continuous improvement in safety measures

Day 2:
Module 5: Employee Health and Well-being Assessment

Conducting health risk assessments for employees
Identifying lifestyle factors impacting the health
Strategies for promoting the holistic well-being of employees

Module 6: Building The Positive Working Relationship for Health

The importance of positive relationships in promoting health independently
Communication skills and conflict resolution
Team-building exercises for a supportive work environment

Module 7: Health and Safety Communication Strategies

Effective communication of health and safety information
Utilising the clear signage and communication tools
Interactive communication methods for health promotion

Module 8: Work-Life Integration and Health

Strategies for achieving work-life balance and promoting health
Flexible work arrangements for improved well-being
Supporting employees with personal and family responsibilities

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

The Future Leadership: Building Today’s Leaders for Tomorrow’s World
2023-12-21 - 2023-12-22
Objectives
“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge, skills, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developing
the leadership capabilities needed to navigate complex challenges, foster innovation, and inspire high-performing teams. Through interactive discussions, case studies, and practical exercises, participants will explore emerging trends, explore transformative leadership
models, and acquire strategies to develop themselves and others as leaders.
Target Audience
“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders, including managers, supervisors, team leaders, department heads, project managers, HR professionals, entrepreneurs, and individuals in leadership
positions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future.
Learning Outcomes
● Understand the key trends shaping the future of work and leadership and their implications for leadership roles.
● Develop adaptive leadership skills to navigate uncertainty, complexity, and change.
● Define and communicate a compelling vision and purpose to inspire and engage others.
● Foster a culture of diversity, inclusion, and belonging to leverage diverse perspectives and drive innovation.
Course Outlines:
Day 1:
Module 1:Introduction to Future Leadership
● Understanding the evolving nature of leadership in the modern world.
● Exploring current and future trends shaping the leadership landscape.
● Identifying the skills and qualities needed for effective leadership in the future.
Module 2: Leadership in a Digital Age
● Embracing technology and digital transformation as drivers of change
● Harnessing the power of data and analytics for informed decision-making.
● Developing digital leadership skills to navigate the digital landscape.
Module 3: Leading with Emotional Intelligence
● Understanding the importance of emotional intelligence in leadership.
● Developing self-awareness, self-regulation, empathy, and social skills.
● Applying emotional intelligence to build strong relationships and lead with authenticity.
Module 4: Agile Leadership and Change Management
● Embracing agility as a leadership mindset in a rapidly changing environment.
● Applying agile principles to drive innovation, adaptability, and resilience.
● Managing change effectively and leading teams through organizational transitions.
Module 5: Ethical Leadership and Social Responsibility
● Exploring ethical dilemmas and ethical decision-making in leadership.
● Promoting social responsibility and sustainable practices as a leader.
● Building trust, integrity, and accountability in leadership roles.
Day 2:
Module 6: Leading High-Performing Teams
● Understanding the dynamics of high-performing teams.
● Developing strategies to inspire, motivate, and empower team members.
● Resolving conflicts, fostering collaboration, and maximizing team productivity.
Module 7: Cross-Cultural Leadership and Global Mindset
● Embracing cultural diversity and managing cross-cultural teams.
● Developing a global mindset and understanding global business dynamics.
● Effectively leading and collaborating in a multicultural environment.
Module 8: Strategic Thinking and Decision-Making
● Developing strategic thinking skills to drive organizational success.
● Applying critical thinking and problem-solving techniques to make informed decisions.
● Balancing short-term objectives with long-term vision and goals.
Module 9: Leadership Communication and Influence
● Mastering effective communication skills for leadership.
● Building persuasive communication strategies to influence stakeholders.
● Adapting communication styles to connect with diverse audiences.
Module 10: Leadership Development and Continuous Learning
● Creating a personal leadership development plan.
● Seeking feedback, self-reflection, and continuous learning opportunities.
● Nurturing a growth mindset and fostering a culture of learning within teams.
Module 11: Leading Through Disruption and Uncertainty
● Developing resilience and adaptability as a leader.
● Leading with agility during times of crisis and uncertainty.
● Inspiring and motivating teams in challenging situations.
Module 12: Conclusion and Action Planning
● Summarizing key takeaways from the course.
● Creating an action plan for personal leadership development.
● Setting goals and accountability measures for applying future leadership skills.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Conflict Resolution: Getting Along in the Workplace
2023-12-21 - 2023-12-22
Objectives
Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a
harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes
● Understand the nature and causes of workplace conflicts.
● Identify different conflict resolution styles and their implications.
● Apply effective communication techniques to prevent and manage conflicts.
● Utilize active listening skills to understand and address underlying concerns.
Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict
● Understanding the nature and impact of workplace conflicts
● Common causes and signs of conflicts
● The importance of addressing conflicts proactively
Module 2: Conflict Resolution Styles
● Exploring different conflict resolution styles
● Recognizing the strengths and limitations of each style
● Identifying personal conflict resolution tendencies
Module 3: Effective Communication in Conflict Resolution
● Importance of clear and assertive communication
● Nonverbal communication and its impact on conflict resolution
● Active listening techniques to promote understanding
Module 4: Problem-Solving Approaches
● Applying problem-solving techniques to conflicts
● Identifying underlying interests and needs
● Generating creative options for resolution
Module 5: Emotional Intelligence in Conflict Resolution
● Understanding emotions and their role in conflicts
● Managing personal emotions during conflicts
● Empathy and building rapport to diffuse tension
Day 2:
Module 6: Collaboration and Negotiation
● Collaborative approaches to conflict resolution
● Building consensus and reaching win-win outcomes
● Negotiation techniques for mutually beneficial resolutions Module 7: Preventing and Resolving Workplace Conflicts
● Strategies for preventing conflicts in the workplace
● Early intervention and conflict management techniques
● Mediation and facilitation skills
Module 8: Developing a Conflict Resolution Action Plan
● Identifying personal areas for growth in conflict resolution
● Creating an action plan for implementing conflict resolution strategies
● Applying conflict resolution skills in real-life scenarios
Session 9: Case Studies and Role-Playing Exercises
● Applying conflict resolution techniques to real-life scenarios
● Role-playing exercises to practice effective communication and problem-solving
● Analyzing case studies and discussing alternative approaches
Session 10: Action Planning and Wrap-Up
● Summarizing key learnings from the course
● Identifying personal action steps for implementing conflict resolution strategies
● Developing a plan for creating a more harmonious work environment
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Multiple Tasks and Work Priorities
2023-12-20 - 2023-12-21
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes
● Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
● Apply proven time management techniques to maximize productivity and minimize time wastage.
● Prioritize tasks based on importance, urgency, and organizational goals.
● Implement strategies to minimize interruptions and distractions and maintain focus.
Course Outlines:
Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities
● Understanding the challenges and impact of managing multiple tasks.
● Identifying common time management pitfalls and how they affect productivity.
● Setting goals for improving task management and work prioritization.
● Analyzing Workload and Task Prioritization
Module 2: Assessing the current workload and identifying tasks and responsibilities.
● Applying prioritization techniques to categorize tasks based on importance and urgency.
● Identifying key factors and criteria for effective task prioritization.
● Time Management Techniques
Module 3: Exploring proven time management strategies and techniques.
● Setting realistic deadlines and creating a time management plan.
● Overcoming procrastination and managing distractions.
● Managing Interruptions and Distractions
Module 4: Identifying common interruptions and distractions in the workplace.
● Implementing strategies to minimize and effectively handle interruptions.
● Developing techniques to regain focus and maintain productivity.
● Delegating and Outsourcing Tasks
Module 5: Recognizing tasks that can be delegated or outsourced..
● Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
● Identifying tasks that are repetitive, time-consuming, or outside your core competency.
● Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.
Day 2:
Module 6: Effective Task and Project Planning
● Breaking down projects into manageable tasks and creating action plans.
● Utilizing task management tools and software for planning and tracking progress.
● Incorporating flexibility and adaptability in task and project planning.
Module 7: Prioritization Decision-Making
● Making informed decisions on task prioritization based on organizational goals and deadlines.
● Applying techniques such as the Eisenhower Matrix or ABC Analysis.
● Evaluating trade-offs and considering the impact of task prioritization decisions.
Module 8: Managing Work Overload and Stress
● Recognizing signs of work overload and stress.
● Implementing stress management techniques and self-care practices.
● Seeking support and resources to manage work-related stress effectively.
Module 9: Effective Communication and Collaboration
● Communicating task priorities and deadlines clearly to stakeholders.
● Collaborating with team members and stakeholders to manage interdependencies.
● Resolving conflicts and managing competing priorities effectively.
Module 10: Flexibility and Adaptability
● Developing a flexible mindset to adapt to changing priorities and unforeseen circumstances.
● Embracing agile approaches and adjusting plans as needed.
● Managing conflicting demands and reprioritizing tasks when necessary.
Module 11: Personal Productivity and Continuous Improvement
● Developing personal productivity habits and routines.
● Reviewing and reflecting on task management practices for continuous improvement.
● Leveraging technology and tools for enhanced productivity.
Module 12: Conclusion and Action Planning
● Summarizing key takeaways from the course.
● Creating an action plan for implementing task management and work prioritization strategies.
● Setting goals and accountability measures for ongoing improvement.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Next Generation Administrative Excellence
2023-12-19 - 2023-12-20
Objectives
The Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills, knowledge, and mindset required to thrive in the modern workplace. Over two days, participants will explore the evolving role of administrative professionals, learn to leverage technology effectively, enhance organizational and time management skills, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles
and make significant contributions to their organizations.
Target Audience
The Next Generation Administrative Excellence course is intended for administrative professionals, executive assistants, office managers, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.
Learning Outcomes
● Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.
● Leverage technology tools and software to enhance productivity and efficiency in daily tasks.
● Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.
● Communicate confidently and professionally, fostering positive relationships with colleagues and stakeholders.
● Apply problem-solving techniques to analyze challenges and make informed decisions.
Course Outlines:
Day 1:
Module 1: The Evolving Role of Administrative Professionals
● Understanding the changing landscape of administrative work
● Embracing a growth mindset and adaptability in the workplace
● Navigating challenges and embracing opportunities in the digital era
Module 2: Leveraging Technology for Enhanced Productivity
● Exploring essential digital tools for administrative professionals
● Harnessing the power of productivity software, project management tools, and collaboration platforms
● Implementing time-saving techniques through automation and organization
Module 3: Mastering Organizational and Time Management Skills
● Prioritizing tasks and managing competing demands
● Setting and achieving SMART goals for personal and team success
● Creating efficient workflows and managing calendars effectively
Module 4: Effective Communication Strategies for Administrative Professionals
● Enhancing verbal and written communication skills
● Developing active listening and effective questioning techniques
● Building strong professional relationships with colleagues, superiors, and clients
Day 2:
Module 5: Problem-Solving and Decision Making
● Approaching problem-solving systematically and creatively
● Analyzing challenges and identifying viable solutions
● Making well-informed decisions with confidence
Module 6: Emotional Intelligence and Interpersonal Skills
● Understanding the importance of emotional intelligence in administrative roles
● Developing empathy and managing emotions effectively
● Handling conflicts and difficult situations with diplomacy
Module 7: Professional Development and Career Growth
● Creating a personal development plan for continuous improvement
● Identifying opportunities for career advancement and growth
● Leveraging networking and mentorship to enhance career prospects
Module 8: Building a Culture of Excellence in Administrative Support
● Fostering teamwork and collaboration among administrative professionals
● Promoting a culture of continuous improvement and innovation
● Showcasing the value of administrative excellence to the organization
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Essential Skills for Communication Success in a Corporate World
2023-12-19 - 2023-12-20
Objectives
Effective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication
to handling challenging conversations, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment.
Target Audience
This course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles, including managers, team leaders, project coordinators, customer service
representatives, and any other individuals seeking to improve their communication effectiveness in a corporate setting.
Learning Outcomes
● Demonstrate improved verbal communication skills, including clear articulation, effective presentation techniques, and the use of positive language.
● Display proficiency in active listening, enabling them to understand others better and respond appropriately.
● Utilize non-verbal communication cues, such as body language and facial expressions, to enhance the impact of their messages and create a positive impression.
● Handle challenging conversations and conflicts with composure and emotional intelligence, facilitating constructive outcomes
Course Outlines:
Day 1:
Module 1: Understanding the Importance of Effective Communication
● The impact of communication on workplace relationships and productivity
● Identifying communication challenges in the corporate setting
● Building a personal communication improvement plan
Module 2: Verbal Communication Skills
● Active listening techniques for better understanding and empathy
● Articulating thoughts clearly and concisely
● Developing strong speaking skills and effective presentation techniques
● Using positive language and assertive communication
Module 3: Non-Verbal Communication and Body Language
● Understanding the significance of non-verbal cues in communication
● Interpreting body language accurately
● Mastering facial expressions, gestures, and eye contact
● Aligning verbal and non-verbal communication for impactful messages
Module 4: Written Communication Excellence
● Crafting professional emails, memos, and reports
● The art of effective business writing
● Understanding tone and etiquette in written communication
● Editing and proofreading techniques for error-free communication
Day 2:
Module 5: Communicating with Different Personality Types
● Recognizing diverse communication styles and preferences
● Adapting communication for various personality types
● Building rapport and trust with colleagues and clients
Module 6: Managing Challenging Conversations
● Strategies for handling conflicts and difficult situations
● Maintaining composure and emotional intelligence during tough discussions
● Providing constructive feedback and receiving feedback gracefully
Module 7: Effective Communication in Teams and Meetings
● Communicating ideas clearly in team settings
● Active participation and engagement in meetings
● Facilitating discussions and encouraging collaboration
● Resolving conflicts and building consensus in group settings
Module 8: Building Professional Relationships through Communication
● Networking and relationship-building strategies
● Enhancing professional presence and credibility
● Developing interpersonal communication skills
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!
