UOA Academy

Safety Measures & Emergency Actions Training Course (2 days)
2024-01-10 - 2024-01-11
OBJECTIVES:
To equip participants with the knowledge and skills necessary to ensure a safe and secure environment in various settings. The course aims to provide comprehensive training on safety measures and emergency response actions, fostering a proactive approach to prevent accidents and mitigate risks.
TARGET AUDIENCE:
The target audience for this training would typically include security personnel, both new hires and experienced officers.
LEARNING OUTCOMES:

Define and explain the key security protocols relevant to the organization or facility.
Familiarize security officers with access control systems, identification procedures, and visitor management.
Introduce effective surveillance techniques for identifying potential security threats.
Outline step-by-step procedures for responding to different types of emergencies.
Train security officers in de-escalation techniques to handle potentially volatile situations.

COURSE OUTLINES:
Day 1:
Module 1: Introduction to Safety Measures

Overview of the importance of safety in security roles
Legal and ethical considerations in safety management
Role & protocols of security officers in maintaining a safe environment

Module 2: Risk Assessment and Hazard Identification

Understanding risk assessment principles
Identifying common workplace hazards
Conducting site-specific risk assessments

Module 3: Physical Security Measures

Access control and identification procedures
Surveillance and monitoring systems
Perimeter security measure

Module 4: Fire Safety

Fire prevention strategies
Emergency evacuation procedures
Proper use of fire extinguishers

Module 5: Personal Protective Equipment (PPE)

Importance of PPE in security roles
Selection and proper use of PPE
PPE maintenance and inspection

Day 2:
Module 6: Emergency Response Procedures

Developing emergency response plans
Emergency communication protocols
Coordination with emergency services

Module 7: First Aid Basics

Recognizing common injuries and illnesses
Basic first aid techniques for security officers
Importance of timely response in emergencies

Module 8: Crisis Management

Identifying potential crises and security threats
Crisis communication strategies
Collaborative crisis response with other agencies

Module 9: Simulated Drills

Practical exercises for emergency scenarios
Evacuation drills and role-playing exercises
Debriefing and feedback sessions

Module 10: Review and Certification

Recap of key concepts and skills learned
Final assessment and certification for participants

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Occupational Safety and Health Training (2 days)
2024-01-10 - 2024-01-11
Objectives
Occupational Safety and Health training is designed to educate individuals in the workplace about the principles and practices that promote safety, health, and well-being. By having this training it may help to prevent unnecessary accidents by identifying and mitigating workplace hazards, reducing the occupational health risks through awareness of harmful substances and proper use of protective equipment, ensuring compliance with safety regulations and etc. Furthermore, the training aims to equip participants with the knowledge and skills necessary for emergency preparedness, encouraging swift and effective responses to potential crises.
Target Audience
The target audience for Occupational Safety and Health training course includes executive, middle management, senior manager, employees in High-Risk Industries and safety officers. This to ensure a comprehensive and inclusive approach to workplace safety.
Learning Outcomes

Foster a proactive safety culture by encouraging open communication, reporting of hazards, and active participation in maintaining a secure work environment.
Demonstrate the ability to respond effectively to emergencies, including understanding evacuation procedures, first aid, and crisis management.
Collaborate with colleagues, supervisors, and management to create a holistic and inclusive approach to workplace safety, ensuring the well-being of all personnel.
Empower individuals with the knowledge and skills needed to actively contribute to a safe, healthy, and compliant work environment

Course Outlines:
Day 1:
Module 1: Workplace Hazard Identification and Risk Assessment

Overview of the principles, importance, and frameworks
Techniques to enhance and reduce the unnecessary workplace hazards
Risk management strategies

Module 2: Emergency Preparedness and Response

Development of emergency response plans
First aid training and procedures
Crisis management and evacuation strategies

Module 3: Safe Work Practices and Procedures

Best practices for using tools, machinery, and equipment
Development and implementation of standard operating procedures (SOPs)
Workstation setup for safety and efficiency

Module 4: Continuous Improvement and Safety Culture

Encouraging a proactive safety culture
Methods for ongoing monitoring and evaluation
Implementing a culture of continuous improvement in safety measures

Day 2:
Module 5: Employee Health and Well-being Assessment

Conducting health risk assessments for employees
Identifying lifestyle factors impacting the health
Strategies for promoting the holistic well-being of employees

Module 6: Building The Positive Working Relationship for Health

The importance of positive relationships in promoting health independently
Communication skills and conflict resolution
Team-building exercises for a supportive work environment

Module 7: Health and Safety Communication Strategies

Effective communication of health and safety information
Utilising the clear signage and communication tools
Interactive communication methods for health promotion

Module 8: Work-Life Integration and Health

Strategies for achieving work-life balance and promoting health
Flexible work arrangements for improved well-being
Supporting employees with personal and family responsibilities

Pricing:
RM 1,500.00 Per Person (HRD Corp Claimable Course) + 6% SST

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/UOAAEX

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker,
including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

The Future Leadership: Building Today’s Leaders for Tomorrow’s World
2023-12-21 - 2023-12-22
Objectives
“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge, skills, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developing
the leadership capabilities needed to navigate complex challenges, foster innovation, and inspire high-performing teams. Through interactive discussions, case studies, and practical exercises, participants will explore emerging trends, explore transformative leadership
models, and acquire strategies to develop themselves and others as leaders.
Target Audience
“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders, including managers, supervisors, team leaders, department heads, project managers, HR professionals, entrepreneurs, and individuals in leadership
positions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future.
Learning Outcomes
● Understand the key trends shaping the future of work and leadership and their implications for leadership roles.
● Develop adaptive leadership skills to navigate uncertainty, complexity, and change.
● Define and communicate a compelling vision and purpose to inspire and engage others.
● Foster a culture of diversity, inclusion, and belonging to leverage diverse perspectives and drive innovation.
Course Outlines:
Day 1:
Module 1:Introduction to Future Leadership
● Understanding the evolving nature of leadership in the modern world.
● Exploring current and future trends shaping the leadership landscape.
● Identifying the skills and qualities needed for effective leadership in the future.
Module 2: Leadership in a Digital Age
● Embracing technology and digital transformation as drivers of change
● Harnessing the power of data and analytics for informed decision-making.
● Developing digital leadership skills to navigate the digital landscape.
Module 3: Leading with Emotional Intelligence
● Understanding the importance of emotional intelligence in leadership.
● Developing self-awareness, self-regulation, empathy, and social skills.
● Applying emotional intelligence to build strong relationships and lead with authenticity.
Module 4: Agile Leadership and Change Management
● Embracing agility as a leadership mindset in a rapidly changing environment.
● Applying agile principles to drive innovation, adaptability, and resilience.
● Managing change effectively and leading teams through organizational transitions.
Module 5: Ethical Leadership and Social Responsibility
● Exploring ethical dilemmas and ethical decision-making in leadership.
● Promoting social responsibility and sustainable practices as a leader.
● Building trust, integrity, and accountability in leadership roles.
Day 2:
Module 6: Leading High-Performing Teams
● Understanding the dynamics of high-performing teams.
● Developing strategies to inspire, motivate, and empower team members.
● Resolving conflicts, fostering collaboration, and maximizing team productivity.
Module 7: Cross-Cultural Leadership and Global Mindset
● Embracing cultural diversity and managing cross-cultural teams.
● Developing a global mindset and understanding global business dynamics.
● Effectively leading and collaborating in a multicultural environment.
Module 8: Strategic Thinking and Decision-Making
● Developing strategic thinking skills to drive organizational success.
● Applying critical thinking and problem-solving techniques to make informed decisions.
● Balancing short-term objectives with long-term vision and goals.
Module 9: Leadership Communication and Influence
● Mastering effective communication skills for leadership.
● Building persuasive communication strategies to influence stakeholders.
● Adapting communication styles to connect with diverse audiences.
Module 10: Leadership Development and Continuous Learning
● Creating a personal leadership development plan.
● Seeking feedback, self-reflection, and continuous learning opportunities.
● Nurturing a growth mindset and fostering a culture of learning within teams.
Module 11: Leading Through Disruption and Uncertainty
● Developing resilience and adaptability as a leader.
● Leading with agility during times of crisis and uncertainty.
● Inspiring and motivating teams in challenging situations.
Module 12: Conclusion and Action Planning
● Summarizing key takeaways from the course.
● Creating an action plan for personal leadership development.
● Setting goals and accountability measures for applying future leadership skills.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Conflict Resolution: Getting Along in the Workplace
2023-12-21 - 2023-12-22
Objectives
Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a
harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes
● Understand the nature and causes of workplace conflicts.
● Identify different conflict resolution styles and their implications.
● Apply effective communication techniques to prevent and manage conflicts.
● Utilize active listening skills to understand and address underlying concerns.
Course Outlines:
Day 1:
Module 1:Introduction to Workplace Conflict
● Understanding the nature and impact of workplace conflicts
● Common causes and signs of conflicts
● The importance of addressing conflicts proactively
Module 2: Conflict Resolution Styles
● Exploring different conflict resolution styles
● Recognizing the strengths and limitations of each style
● Identifying personal conflict resolution tendencies
Module 3: Effective Communication in Conflict Resolution
● Importance of clear and assertive communication
● Nonverbal communication and its impact on conflict resolution
● Active listening techniques to promote understanding
Module 4: Problem-Solving Approaches
● Applying problem-solving techniques to conflicts
● Identifying underlying interests and needs
● Generating creative options for resolution
Module 5: Emotional Intelligence in Conflict Resolution
● Understanding emotions and their role in conflicts
● Managing personal emotions during conflicts
● Empathy and building rapport to diffuse tension
Day 2:
Module 6: Collaboration and Negotiation
● Collaborative approaches to conflict resolution
● Building consensus and reaching win-win outcomes
● Negotiation techniques for mutually beneficial resolutions Module 7: Preventing and Resolving Workplace Conflicts
● Strategies for preventing conflicts in the workplace
● Early intervention and conflict management techniques
● Mediation and facilitation skills
Module 8: Developing a Conflict Resolution Action Plan
● Identifying personal areas for growth in conflict resolution
● Creating an action plan for implementing conflict resolution strategies
● Applying conflict resolution skills in real-life scenarios
Session 9: Case Studies and Role-Playing Exercises
● Applying conflict resolution techniques to real-life scenarios
● Role-playing exercises to practice effective communication and problem-solving
● Analyzing case studies and discussing alternative approaches
Session 10: Action Planning and Wrap-Up
● Summarizing key learnings from the course
● Identifying personal action steps for implementing conflict resolution strategies
● Developing a plan for creating a more harmonious work environment
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Multiple Tasks and Work Priorities
2023-12-20 - 2023-12-21
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes
● Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
● Apply proven time management techniques to maximize productivity and minimize time wastage.
● Prioritize tasks based on importance, urgency, and organizational goals.
● Implement strategies to minimize interruptions and distractions and maintain focus.
Course Outlines:
Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities
● Understanding the challenges and impact of managing multiple tasks.
● Identifying common time management pitfalls and how they affect productivity.
● Setting goals for improving task management and work prioritization.
● Analyzing Workload and Task Prioritization
Module 2: Assessing the current workload and identifying tasks and responsibilities.
● Applying prioritization techniques to categorize tasks based on importance and urgency.
● Identifying key factors and criteria for effective task prioritization.
● Time Management Techniques
Module 3: Exploring proven time management strategies and techniques.
● Setting realistic deadlines and creating a time management plan.
● Overcoming procrastination and managing distractions.
● Managing Interruptions and Distractions
Module 4: Identifying common interruptions and distractions in the workplace.
● Implementing strategies to minimize and effectively handle interruptions.
● Developing techniques to regain focus and maintain productivity.
● Delegating and Outsourcing Tasks
Module 5: Recognizing tasks that can be delegated or outsourced..
● Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
● Identifying tasks that are repetitive, time-consuming, or outside your core competency.
● Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.
Day 2:
Module 6: Effective Task and Project Planning
● Breaking down projects into manageable tasks and creating action plans.
● Utilizing task management tools and software for planning and tracking progress.
● Incorporating flexibility and adaptability in task and project planning.
Module 7: Prioritization Decision-Making
● Making informed decisions on task prioritization based on organizational goals and deadlines.
● Applying techniques such as the Eisenhower Matrix or ABC Analysis.
● Evaluating trade-offs and considering the impact of task prioritization decisions.
Module 8: Managing Work Overload and Stress
● Recognizing signs of work overload and stress.
● Implementing stress management techniques and self-care practices.
● Seeking support and resources to manage work-related stress effectively.
Module 9: Effective Communication and Collaboration
● Communicating task priorities and deadlines clearly to stakeholders.
● Collaborating with team members and stakeholders to manage interdependencies.
● Resolving conflicts and managing competing priorities effectively.
Module 10: Flexibility and Adaptability
● Developing a flexible mindset to adapt to changing priorities and unforeseen circumstances.
● Embracing agile approaches and adjusting plans as needed.
● Managing conflicting demands and reprioritizing tasks when necessary.
Module 11: Personal Productivity and Continuous Improvement
● Developing personal productivity habits and routines.
● Reviewing and reflecting on task management practices for continuous improvement.
● Leveraging technology and tools for enhanced productivity.
Module 12: Conclusion and Action Planning
● Summarizing key takeaways from the course.
● Creating an action plan for implementing task management and work prioritization strategies.
● Setting goals and accountability measures for ongoing improvement.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Next Generation Administrative Excellence
2023-12-19 - 2023-12-20
Objectives
The Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills, knowledge, and mindset required to thrive in the modern workplace. Over two days, participants will explore the evolving role of administrative professionals, learn to leverage technology effectively, enhance organizational and time management skills, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles
and make significant contributions to their organizations.
Target Audience
The Next Generation Administrative Excellence course is intended for administrative professionals, executive assistants, office managers, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth.
Learning Outcomes
● Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.
● Leverage technology tools and software to enhance productivity and efficiency in daily tasks.
● Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.
● Communicate confidently and professionally, fostering positive relationships with colleagues and stakeholders.
● Apply problem-solving techniques to analyze challenges and make informed decisions.
Course Outlines:
Day 1:
Module 1: The Evolving Role of Administrative Professionals
● Understanding the changing landscape of administrative work
● Embracing a growth mindset and adaptability in the workplace
● Navigating challenges and embracing opportunities in the digital era
Module 2: Leveraging Technology for Enhanced Productivity
● Exploring essential digital tools for administrative professionals
● Harnessing the power of productivity software, project management tools, and collaboration platforms
● Implementing time-saving techniques through automation and organization
Module 3: Mastering Organizational and Time Management Skills
● Prioritizing tasks and managing competing demands
● Setting and achieving SMART goals for personal and team success
● Creating efficient workflows and managing calendars effectively
Module 4: Effective Communication Strategies for Administrative Professionals
● Enhancing verbal and written communication skills
● Developing active listening and effective questioning techniques
● Building strong professional relationships with colleagues, superiors, and clients
Day 2:
Module 5: Problem-Solving and Decision Making
● Approaching problem-solving systematically and creatively
● Analyzing challenges and identifying viable solutions
● Making well-informed decisions with confidence
Module 6: Emotional Intelligence and Interpersonal Skills
● Understanding the importance of emotional intelligence in administrative roles
● Developing empathy and managing emotions effectively
● Handling conflicts and difficult situations with diplomacy
Module 7: Professional Development and Career Growth
● Creating a personal development plan for continuous improvement
● Identifying opportunities for career advancement and growth
● Leveraging networking and mentorship to enhance career prospects
Module 8: Building a Culture of Excellence in Administrative Support
● Fostering teamwork and collaboration among administrative professionals
● Promoting a culture of continuous improvement and innovation
● Showcasing the value of administrative excellence to the organization
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Essential Skills for Communication Success in a Corporate World
2023-12-19 - 2023-12-20
Objectives
Effective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication
to handling challenging conversations, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment.
Target Audience
This course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles, including managers, team leaders, project coordinators, customer service
representatives, and any other individuals seeking to improve their communication effectiveness in a corporate setting.
Learning Outcomes
● Demonstrate improved verbal communication skills, including clear articulation, effective presentation techniques, and the use of positive language.
● Display proficiency in active listening, enabling them to understand others better and respond appropriately.
● Utilize non-verbal communication cues, such as body language and facial expressions, to enhance the impact of their messages and create a positive impression.
● Handle challenging conversations and conflicts with composure and emotional intelligence, facilitating constructive outcomes
Course Outlines:
Day 1:
Module 1: Understanding the Importance of Effective Communication
● The impact of communication on workplace relationships and productivity
● Identifying communication challenges in the corporate setting
● Building a personal communication improvement plan
Module 2: Verbal Communication Skills
● Active listening techniques for better understanding and empathy
● Articulating thoughts clearly and concisely
● Developing strong speaking skills and effective presentation techniques
● Using positive language and assertive communication
Module 3: Non-Verbal Communication and Body Language
● Understanding the significance of non-verbal cues in communication
● Interpreting body language accurately
● Mastering facial expressions, gestures, and eye contact
● Aligning verbal and non-verbal communication for impactful messages
Module 4: Written Communication Excellence
● Crafting professional emails, memos, and reports
● The art of effective business writing
● Understanding tone and etiquette in written communication
● Editing and proofreading techniques for error-free communication
Day 2:
Module 5: Communicating with Different Personality Types
● Recognizing diverse communication styles and preferences
● Adapting communication for various personality types
● Building rapport and trust with colleagues and clients
Module 6: Managing Challenging Conversations
● Strategies for handling conflicts and difficult situations
● Maintaining composure and emotional intelligence during tough discussions
● Providing constructive feedback and receiving feedback gracefully
Module 7: Effective Communication in Teams and Meetings
● Communicating ideas clearly in team settings
● Active participation and engagement in meetings
● Facilitating discussions and encouraging collaboration
● Resolving conflicts and building consensus in group settings
Module 8: Building Professional Relationships through Communication
● Networking and relationship-building strategies
● Enhancing professional presence and credibility
● Developing interpersonal communication skills
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Level 3: Microsoft Excel (Advance)
2023-12-13 - 2023-12-14
LEVEL 3: Microsoft Excel (Advance) (2 Days)
Objectives
The Microsoft Excel (Advanced) course is designed to enhance participants’ proficiency in using Excel for advanced data analysis, automation, and visualization. Over the course of two days, participants will dive deep into Excel’s advanced features, functions, and
techniques. Through hands-on exercises and practical examples, participants will gain the skills and confidence to work with complex formulas, create dynamic reports, automate repetitive tasks, and unlock the full potential of Excel for advanced data analysis.
Target Audience
This advanced Microsoft Excel course is designed for professionals, analysts, data scientists, and individuals who already have a solid foundation in Excel and want to enhance their skills in data analysis, automation, and visualization. It is suitable for individuals who
regularly work with large datasets, perform complex calculations, create dynamic reports, and seek to optimize their productivity using Excel’s advanced features.
Learning Outcomes
● Utilize advanced formulas, functions, and data analysis tools in Excel.
● Work with large datasets, filtering, sorting, and advanced data manipulation.
● Create dynamic reports using pivot tables, slicers, and advanced charting techniques.
● Automate tasks and workflows using macros and VBA (Visual Basic for Applications).
● Perform advanced data analysis, including goal seeking, scenarios, and solver.
Course Outlines:
Day 1
Module 1: Advanced Function and Formulas
● Using logical functions (IF, AND, OR) for complex data analysis.
● Working with lookup functions (VLOOKUP, HLOOKUP, INDEX, MATCH).
● Utilizing statistical functions (AVERAGEIF, COUNTIFS, SUMIFS) for advanced calculations.
Module 2: Data Manipulation and Analysis
● Sorting and filtering data effectively in large datasets.
● Working with data validation and conditional formatting.
● Advanced data manipulation techniques using functions (TEXT, CONCATENATE, etc.).
Module 3: Dynamic Reporting with PivotTables and Charts
● Creating and customizing PivotTables for data summarization and analysis.
● Using slicers and timelines to interactively filter and analyze data.
● Advanced charting techniques, including combo charts and dynamic chart ranges.
Day 2:
Module 4: Automation with Macros and VBA
● Recording and editing macros for automating repetitive tasks.
● Introduction to VBA programming for advanced automation.
● Creating user-defined functions (UDFs) to extend Excel’s capabilities.
Module 5: Advanced Data Analysis
● Goal seeking and data modeling for what-if analysis.
● Scenario analysis and using data tables for sensitivity analysis.
● Solver tool for optimization and constraint-based analysis.
Module 6: Collaboration and Workbook Management
● Sharing and protecting workbooks with advanced security settings.
● Tracking changes and comments for collaborative work.
● Managing multiple worksheets and workbooks efficiently.
Module 7: Excel Tips, Shortcuts, and Best Practices
● Time-saving tips, keyboard shortcuts, and productivity-enhancing features.
● Data validation techniques and error handling best practices.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Developing & Embracing Growth Mindset
2023-12-08
Objectives
The Developing & Embracing Growth Mindset course is designed to help individuals cultivate a growth mindset, which is the belief that abilities and intelligence can be developed through dedication, effort, and a willingness to learn. This two-day training program will
provide participants with the knowledge and strategies to overcome limiting beliefs, embrace challenges, persist through setbacks, and foster a culture of continuous growth and improvement. Through interactive activities, discussions, and self-reflection, participants will
develop the mindset and skills necessary to thrive personally and professionally.
Duration: 2 days
Target Audience
The Developing & Embracing Growth Mindset course is suitable for individuals at all levels within an organization who want to foster a growth mindset and cultivate personal and professional development. It is beneficial for employees, managers, leaders, and individuals
seeking to overcome limiting beliefs, embrace challenges, and promote a culture of continuous learning and growth.
Learning Outcomes
● Understand the concept of growth mindset and its importance in personal and professional development.
● Identify and challenge limiting beliefs that hinder personal and professional growth.
● Embrace challenges as opportunities for growth and develop persistence in the face of setbacks.
● Implement effective learning strategies and leverage effort to continuously improve skills.
Course Outlines:
Day 1:
Session 1: Introduction to Growth Mindset
● Understanding the concept of growth mindset
● Differentiating between fixed and growth mindsets
● Recognizing the benefits of adopting a growth mindset
Session 2: Self-Awareness and Limiting Beliefs
● Identifying personal limiting beliefs and their impact
● Challenging and reframing limiting beliefs
● Cultivating self-awareness for growth and development
Session 3: Embracing Challenges and Persistence
● Embracing challenges as opportunities for growth
● Strategies for maintaining motivation and persistence
● Overcoming fear of failure and embracing a growth mindset
Session 4: Effort and Learning Strategies
● The role of effort and deliberate practice in skill development
● Identifying effective learning strategies for continuous improvement
● Developing a growth-oriented approach to learning and development
Day 2:
Session 5: Resilience and Adaptability
● Building resilience to bounce back from setbacks
● Developing adaptability to navigate change and uncertainty
● Strategies for maintaining a positive and growth-oriented mindset
Session 6: Embracing Feedback and Criticism
● Receiving and leveraging feedback for growth
● Constructive ways to provide feedback to others
● Overcoming defensiveness and using feedback to improve
Session 7: Cultivating a Growth Mindset Culture
● Strategies for promoting a growth mindset in teams and organizations
● Creating an environment that encourages learning and development
● Building collaboration, support, and a growth-oriented community
Session 8: Goal Setting and Growth Plans
● Setting meaningful goals aligned with a growth mindset
● Developing action plans for personal and professional growth
● Tracking progress and celebrating achievements
Session 9: Applying Growth Mindset in Everyday Life
● Integrating growth mindset principles into daily routines and activities
● Overcoming obstacles and self-imposed limitations
● Sustaining a growth mindset for long-term success
Session 10: Reflection and Next Steps
● Reflecting on the learning journey and personal growth
● Identifying areas for continued growth and development
● Creating a plan for ongoing application and reinforcement of a growth mindset
Pricing:
RM 900.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Microsoft Word: Reporting with Excellence
2023-12-05 - 2023-12-06
Objectives
Microsoft Word is a powerful tool for creating professional reports that effectively communicate information. This two-day training course focuses on developing the skills needed to produce high-quality reports using Microsoft Word. Participants will learn how to leverage the advanced features and formatting capabilities of Word to create visually appealing and well-structured reports. Through hands-on exercises and practical examples, participants will gain the knowledge and confidence to create reports with excellence.
Target Audience
This course on “Microsoft Word: Reporting with Excellence” is designed for professionals, employees, managers, and students who want to enhance their skills in creating professional reports using Microsoft Word. It is suitable for individuals who already have a basic understanding of Word and want to improve their report writing capabilities.
Learning Outcomes
● Understand the key elements of a well-structured report.
● Utilize Microsoft Word’s advanced features to enhance report formatting.
● Incorporate tables, charts, and graphics to visually represent data.
● Apply referencing and citation features to maintain accuracy and credibility.
● Proofread and edit reports for clarity, conciseness, and professionalism.
Course Outlines:
Module 1: Introduction to Report Writing
● Importance of embracing change in a fast-paced world
● Understanding the purpose and structure of reports.
● Key elements of a well-written report
● Planning and organizing report content effectively
Module 2: Advanced Formatting Techniques
● Formatting text, paragraphs, and headings consistently.
● Using styles and templates for efficient formatting.
● Customizing page layout, margins, and spacing.
Module 3: Designing Professional Cover Pages and Headers/Footers
● Creating visually appealing cover pages with logos and titles.
● Adding headers and footers with page numbers, dates, and document information.
● Incorporating headers and footers specific to report sections.
Module 4: Visualizing Data with Tables, Charts and Graphics
● Creating and formatting tables to present data effectively.
● Inserting and customizing charts and graphs.
● Incorporating relevant images, shapes, and icons.
Day 2
Module 5: Organizing Content with Page and Section Breaks
● Inserting page breaks and section breaks to control layout.
● Managing headers, footers, and page numbering in different report sections.
● Creating multiple columns and different page orientations within a report.
Module 6: Referencing and Citation Features
● Using built-in referencing tools for citations and bibliographies.
● Adding footnotes and endnotes for additional information.
● Cross-referencing headings, figures, and tables within the report.
Module 7: Customizing and Automating Formatting
● Creating and modifying styles for consistent formatting.
● Using templates and themes to apply pre-designed formatting.
● Automating table of contents and other document elements.
Module 8: Proofreading and Editing for Professionalism
● Techniques for proofreading and editing reports effectively.
● Checking for grammar, spelling, and punctuation errors.
● Improving clarity, conciseness, and overall professionalism.
Module 9: Saving and Exporting Reports
● Saving reports in different formats (e.g., PDF, Word, HTML).
● Packaging reports for easy sharing and distribution.
● Ensuring compatibility and accessibility of exported reports.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Learn. Educate. Train (L.E.T) – Train the Trainer of Tomorrow
2023-11-21 - 2023-11-23
Objectives
“Learn. Educate. Teach” or LET – Train the Trainer of Tomorrow is a training program that aims to equip individuals with the necessary skills and knowledge to become effective trainers. The objective of this training program is to enable participants to learn the techniques and tools required to deliver training sessions that are engaging, informative, and effective.
Target Audience
The program is suitable for professionals in different industries who are responsible for delivering training sessions to their colleagues or employees. This includes human resources personnel, managers, team leaders, subject matter experts, and anyone who wants to improve their training delivery skills.
Learning Outcomes
● Design and develop effective learning experiences.
● Facilitate engaging and interactive training sessions.
● Develop effective questioning techniques, manage group dynamics, and use technology to enhance learning
Course Outlines
Module 1: Introduction to Instructional Design
● Definition of instructional design
● Importance of instructional design in training
● Understanding learners and their needs
● Designing learning objectives
Module 2: Teaching Methods and Materials
● Overview of different teaching methods
● Developing effective teaching materials
● Using technology to enhance learning
● Adapting to different learning styles
Module 3: Facilitation Skills
● Engaging learners through questioning and discussion
● Managing group dynamics
● Creating a positive learning environment
● Active listening and empathy
Module 4: Assessment and Evaluation
● Types of assessments and their purposes
● Designing effective assessments
● Providing feedback to learners
● Using evaluation data to improve training programs
Day 2:
Module 5: Subject Matter Expertise
● Importance of subject matter expertise in training
● Strategies for staying up-to-date on industry trends and developments
● Building your own knowledge and skills
● Identifying and addressing knowledge gaps
Module 6: Effective Presentation Skills
● Preparing for a training session
● Delivering effective presentations
● Managing nerves and building confidence
● Using visual aids to enhance presentations
Module 7: Training Delivery
● Adapting training to different learning environments
● Addressing diverse audiences and learning needs
● Addressing challenging situations and learners
● Dealing with difficult questions
Module 8: Professional Development
● Continuing professional development as a trainer
● Building your network and community of trainers
● Staying motivated and passionate about training
● Best practices for ongoing improvement
Day 3:
Module 9: Learning Styles and Preferences
● Overview of different learning styles and preferences
● Adapting training to different learning styles
● Techniques for reaching different types of learners
● Creating inclusive learning environments
Module 10: Interactive Learning Activities
● Overview of different interactive learning activities
● Designing effective interactive learning activities
● Facilitating interactive learning activities
● Assessing learning outcomes of interactive activities
Module 11: Multimodal Learning
● Overview of multimodal learning
● Using multimedia in training
● Adapting training to different modalities
● Creating effective multimodal learning experiences
Module 12: Advanced Facilitation Skills
● Advanced questioning techniques
● Handling challenging learners and situations
● Facilitating group problem-solving
● Facilitating small group discussions
Pricing:
RM 1,300.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Time Management for Boosting Productivity
2023-11-17
Objectives
Time Management for Boosting Productivity course is a one-day training program designed to help individuals improve their time management skills and increase productivity. Participants will learn practical techniques and strategies to effectively manage their time,
set priorities, and optimize their workflow. The course covers various topics, including prioritization, planning and scheduling, managing email and communication, stress management, and work-life balance.
Target Audience
This course is suitable for professionals at all levels who want to enhance their time management skills and boost their productivity. It is beneficial for individuals in any industry or role, including managers, team leaders, entrepreneurs, and employees seeking to improve their efficiency and effectiveness in their work.
Learning Outcomes
● Set clear priorities and align tasks with organizational goals.
● Apply time optimization techniques to eliminate time-wasting activities and manage interruptions effectively.
● Develop effective planning and scheduling strategies to maximize productivity and meet deadlines.
● Manage email and communication efficiently, reducing inbox overload and interruptions.
● Cultivate effective work habits, including organization, focus, and concentration techniques.
Course Outlines:
Day 1:
Module 1: Introduction to Time Management
● Understanding the importance of effective time management
● Identifying common time management challenges
● The link between time management and productivity
Module 2: Setting Priorities
● Defining goals and objectives
● Identifying high-value tasks and activities
● Applying the Eisenhower Matrix for prioritization
● Aligning priorities with organizational objectives
Module 3: Time Optimization Techniques
● Overcoming procrastination and eliminating time wasters
● Strategies for managing interruptions and distractions
● Effective delegation and task batching
● The Pomodoro Technique and other time-blocking methods
Module 4: Planning and Scheduling
● Creating a structured daily, weekly, and monthly schedule
● Using digital and paper-based planners effectively
● Allocating time for important and urgent tasks
● Incorporating flexibility and contingency plans
Module 5: Managing Email and Communication
● Strategies for efficient email management
● Handling email overload and reducing inbox clutter
● Prioritizing and responding to emails effectively
● Streamlining communication channels and reducing interruptions
Module 6: Effective Work Habits
● Organizing workspaces for maximum productivity
● Adopting proactive approaches to task management
● Developing routines and rituals for better time utilization
● Building focus and concentration techniques
Module 7: Stress Management and Work-Life Balance
● Recognizing signs of stress and its impact on productivity
● Techniques for stress reduction and relaxation
● Setting boundaries and managing work-life integration
● Self-care practices for maintaining well-being
Module 8: Continuous Improvement and Sustainability
● Reflecting on time management practices and identifying areas for improvement
● Strategies for ongoing self-assessment and adjustment
● Developing habits for long-term time management success
● Creating an action plan for implementing learned techniques
Pricing:
RM 900.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

The Art of Public Speaking & Presentation
2023-11-16
Delegation: The Art of Delegating Effectively (1 day)
Objectives
The “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members, improves productivity, and fosters professional growth. Through interactive discussions, practical exercises, and case studies, participants will learn the essential techniques and strategies for successful delegation.
Target Audience
The “Delegation: The Art of Delegating Effectively” course is designed for managers, supervisors, team leaders, entrepreneurs, business owners, project managers, department heads, team coordinators, HR professionals, emerging leaders, and professionals transitioning to leadership roles, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries..
Learning Outcomes
● Understand the concept and importance of delegation in a professional setting.
● Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.
● Effectively communicate expectations, instructions, and guidelines for delegated tasks.
● Establish clear objectives, deadlines, and checkpoints for delegated tasks.
Course Outlines:
Day 1:
Module 1: Introduction to Delegation
● Definition and importance of delegation
● Benefits and challenges of delegation
● Common misconceptions about delegation
Module 2: Assessing Delegation Readiness
● Evaluating task suitability for delegation
● Analyzing team members’ skills and capabilities
● Identifying barriers to effective delegation
Module 3: Delegation Process
● Step-by-step guide to effective delegation
● Setting clear expectations and objectives
● Assigning appropriate tasks and responsibilities
● Establishing deadlines and checkpoints
● Providing necessary resources and support
Module 4: Effective Communication
● Importance of clear and concise communication
● Active listening and feedback techniques
● Delivering instructions and guidelines effectively
● Handling questions and concerns
Module 5: Building Trust and Accountability
● Developing trust within the team
● Empowering team members to take ownership
● Establishing accountability mechanisms
● Recognizing and rewarding delegation efforts
Module 6: Monitoring and Feedback
● Strategies for monitoring progress and performance
● Providing constructive feedback and guidance
● Addressing challenges and obstacles
● Adjusting delegation approach as needed
Pricing:
RM 900.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Level 2: Microsoft Excel (Intermediate)
2023-11-14 - 2023-11-15
Objectives
This course will enable participants to gain a good general understanding of the main features of Excel, giving them the ability to produce standard spreadsheets, creating simple formula, formatting and printing spreadsheets
Target Audience
Anyone who is required to manage high volumes of email and communicate electronically. The content is applicable for people from all levels.
Learning Outcomes
This course will provide learners with a core understanding of how to effectively operate and use the Excel spreadsheet software at an intermediate level.
● Create advanced formulas
● Analyse Data with Logical and Lookup Functions
● Create and Modify Tables
● Sort and Filter Data
● Use Subtotal and Database Functions to Calculate Data
● Visualize Data with Charts
● Create Advanced Charts
● Create a PivotTable
● Filter Data by Using Slicers
● Analyse Data with Pivot Charts
● Insert and Modify Graphic Objects
● Layer and Group Graphic Objects
● Customize Workbooks
● Manage Themes
● Create and Use Templates
● Protect Files
● Preparing a Workbook for Multiple Audiences
Course Outline
Topic 1 : Introduction to Excel 2016 Interface
● Starting Excel
● The Excel Interface
● Changing Excel’s View
● Working with Existing Workbook
Topic 2 : Working with Microsoft Excel 2016
● Creating Workbooks
● Saving Workbooks
● Input Basic Data
● Using Data Types
● Cutting, Copying and Pasting Data
● Editing Workbook’s Properties
Topic 3 : Using Basic Formulas
● Building Basic Formulas
● Using Cell References
● Using Cell Ranges
Topic 4 : Formatting Cells and Ranges
● Inserting and Deleting Cells
● Manually Formatting Cell Contents
● Using Format Painter
● Paste Special Options
● Formatting Cells with Styles
● Hyperlink Data
Topic 5 : Formatting Worksheets
● Working with Rows and Columns
● Using Themes
● Modifying Worksheet’s Appearance
● Inserting Headers and Footers
Topic 6 : Adding Pictures and Shapes to a Worksheet
● Inserting Pictures
● Adding Shapes and WordArt
● Deleting, Copying and Moving Graphics
● Formatting Graphics
● Using SmartArt Graphics
Topic 7 : Printing Worksheets
● Preparing a Document for Printing
● Printing with Backstage
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Etiquette & Protocol in Hospitality
2023-11-08 - 2023-11-09
Objectives
1. To provide the participants with adequate knowledge of food and beverage service incorporate with fine dining procedures.
2. imparting service Etiquette and Protocol guidelines and procedures focusing on the standard of services in accordance to a specific requirement and other form of services available in the industry
3. To acquire relevant knowledge pertaining to service for Royal and Monarchy’s Etiquette & Protocol. Knowing the Malaysian Monarchy systems.
4. Enhancing the capability and ability of participants to excel through comprehensive learning thus enhance towards SERVICE EXCELLENCE.
Target Audience
This program is designed for employees in the hospitality business and for individuals who are in a supervisory position and above.
Learning Outcomes
● Behave correctly in both business and social situations.
● Interact effectively with different types of guests.
● Play the role of the ideal host at various functions.
● Organize and manage events such as business luncheons and formal dinners.
● Meet and greet important guests, clients and customers in a proper manner.
COURSE CONTENT
DAY 1
Module 1: Management Responsibility
o Food Service Policy
o Food Safety Policy
Module 2: Food Handler’s Commitment
o Social Obligation
o Criteria of Excellent Service
o Excel towards Service Excellence
Module 3: Performing the Tasks in Accordance to:
o Job Description
o Job Specification
Module 4: Getting to know Etiquette
o What is Etiquette?
o Definition of Etiquette
Module 5: Knowing Protocol
o What is Protocol?
o Definition of Protocol
o What is service according to the Protocol?
Module 6: Malaysian Monarchy Systems
o The First Cycle
o The Second Cycle
o Royal Protocol
o The Dignitaries Protocol
Module 7: The Order of Precedence
o The sequence of Seniority
o The sequence of services according to OP
Module 8: The Awards and Honorary Titles
o How to address?
o The priority
Module 9: Beverage Management
o The Classification
o The 3 Beverage Components
o Wine Knowledge
o Liquor and Liquers
o Cocktail and Mocktail
o Fortified Wine & Aperitif
o Sparkling wine and Champagne
Module 10: Menu Classification
o Type of Menu
o The Sequence of Menu
o Composing a Menu
DAY 2
Module 1: Type of Food Services
o Americans simplified services
o Services in Fine Dining
Module 2: Knowing Type of Services
o French
o English
o Gueridon
o Russian Gueridon
o Butler Services
o The Sommelier
Module 3: Understanding the Menu
o Table d’hote
o Ala Carte
o Carte du jour
o Plat du jour
Module 4: Table Setting
o According to meals, menu and dishes
o Changing of covers
o Rules of thumb
Module 5: Table Setting
o Table setting according to given menu
Module 6: Wine and Beverage Services
Module 7: Basic Culinary Terminology (French)
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Generation Gap: Closing the Generation in the Workplace
2023-11-07 - 2023-11-08
Objectives
The Generation Gap: Closing the Generation Gap in the Workplace training program is designed to equip participants with the knowledge and skills to effectively manage generational differences in the workplace. Through interactive discussions, case studies, role plays, and practical exercises, participants will gain insights into the characteristics, values, and communication styles of different generations. They will also learn strategies to bridge the generation gap, foster collaboration, improve communication, and create a harmonious and productive work environment
Target Audience
The target audience for the “Generation Gap: Closing the Generation Gap in the Workplace” training program includes professionals at all levels, managers, team leaders, and human resources personnel who are interested in understanding and managing generational
differences to create a harmonious and productive work environment.
Learning Outcomes
● Understand the concept of the generation gap and its impact on the workplace.
● Identify the characteristics, values, and communication styles of different generations.
● Develop effective communication strategies to bridge the generation gap and improve intergenerational collaboration.
● Recognize and address common sources of intergenerational conflicts in the workplace.
Course Outlines:
Day 1:
Module 1: Introduction to Generational Differences
● Understanding the concept of the generation gap and its impact on the workplace
● Exploring the characteristics, values, and preferences of different generations (Baby Boomers, Generation X, Millennials, Generation Z)
● Recognizing the strengths and challenges of each generation
Module 2: Identifying Generational Stereotypes
● Exploring common stereotypes and misconceptions about different generations
● Understanding the dangers of generational biases in the workplace
● Overcoming stereotypes and fostering inclusivity
Module 3: Communication Styles Across Generations
● Analyzing communication preferences and styles of different generations
● Overcoming communication barriers and misinterpretations
● Strategies for effective intergenerational communication
Module 4: Building a Collaborative Workplace Culture
● Promoting teamwork and collaboration across generations
● Encouraging mutual respect and understanding
● Leveraging diverse perspectives for innovative solutions
Day 2:
Session 5: Managing Intergenerational Conflicts
● Identifying sources of conflicts between different generations
● Strategies for resolving conflicts and promoting harmony
● Building positive relationships and mutual support
Session 6: Motivating and Engaging Different Generations
● Understanding the unique motivations and drivers of each generation
● Tailoring strategies to engage and retain different generations
● Creating a positive and inclusive work environment
Session 7: Mentoring and Knowledge Transfer
● Harnessing the power of cross-generational mentoring
● Creating opportunities for knowledge transfer between generations
● Fostering a culture of continuous learning and development
Session 8: Leading Across Generations
● Effective leadership strategies for managing multi-generational teams
● Leveraging generational diversity to drive organizational success
● Creating an inclusive leadership style
Session 9: Action Planning and Next Steps
● Developing an action plan to implement learned strategies
● Identifying opportunities for improving generational dynamics in the workplace
● Setting goals for ongoing learning and development
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Team Dynamics to Boost Performance
2023-11-01 - 2023-11-02
Objectives
The Managing Team Dynamics to Boost Performance course is designed to provide participants with the knowledge and skills necessary to effectively manage and optimize team dynamics for improved performance. Through a combination of theoretical concepts, practical exercises, and case studies, participants will learn strategies to foster collaboration, enhance communication, resolve conflicts, and motivate team members towards achieving shared goals.
Target Audience
This course is designed for team leaders, managers, supervisors, department heads, project managers, and human resources professionals who are seeking to enhance their skills in managing team dynamics and optimizing team performance. It is also suitable for professionals transitioning to leadership roles or those with responsibilities related to leading and managing teams effectively.
Learning Outcomes
● Understand the concept of team dynamics and its impact on team performance.
● Identify the stages of team development and employ strategies to navigate through each stage effectively.
● Foster a collaborative team environment by establishing clear goals, defining roles, and promoting open communication.
● Employ effective communication techniques to enhance understanding, engagement, and teamwork within the team.
Course Outline:
Day 1:
Module 1: Understanding Team Dynamics
● Exploring the concept of team dynamics and its impact on performance
● Identifying the stages of team development and the challenges associated with each stage
● Recognizing the importance of diversity and inclusivity in team dynamics
Module 2: Building High-Performing Teams
● Establishing clear team goals and defining roles and responsibilities
● Enhancing trust and fostering effective communication within the team
● Promoting collaboration and leveraging the strengths of team members
Module 3: Effective Team Communication
● Developing active listening skills for improved understanding and engagement
● Enhancing verbal and non-verbal communication within the team
● Utilizing feedback and constructive communication techniques
Day 2:
Module 4: Resolving Conflicts and Managing Team Challenges
● Identifying common sources of conflicts within teams
● Implementing strategies to address and resolve conflicts effectively
● Managing difficult team members and challenging team situations
Module 5: Motivating and Engaging Team Members
● Understanding individual and team motivation factors
● Applying motivational techniques to boost team performance and engagement
● Creating a positive team culture and recognizing achievements
Module 6: Enhancing Team Productivity and Performance
● Setting performance expectations and metrics for the team
● Monitoring and evaluating team progress and performance
● Implementing strategies to overcome obstacles and enhance team productivity
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Level 1: Microsoft Excel (Fundamental)
2023-10-30 - 2023-10-31
Objectives
Microsoft Excel is a powerful spreadsheet software used to organize, analyze, and present data efficiently. This one-day course is designed for beginners and aims to provide participants with a strong foundation in using Excel for everyday tasks. By the end of the course, participants will be able to create, format, and manipulate spreadsheets, perform basic calculations, and gain a good understanding of Excel’s essential features.
Target Audience
The target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers, students, administrative professionals, or anyone who needs to work with data and wants to gain a
fundamental understanding of Excel’s basic functionalities.
Learning Outcomes
● Navigate the Excel interface confidently and efficiently.
● Create, save, and manage spreadsheets and workbooks.
● Format data and cells to make the spreadsheet visually appealing and organized.
● Perform basic calculations using formulas and functions, such as addition, subtraction, multiplication, and division.
● Develop a solid foundation in Microsoft Excel, providing a basis for further learning and more advanced Excel courses.
Course Outline:
Module 1: Introduction to Microsoft Excel
● Excel interface and navigation
● Working with workbooks and worksheets
● Basic data entry and editing techniques
Module 2: Formatting Data and Cells
● Applying font styles and formatting
● Adjusting cell alignments and indents
● Using borders and shading
● Formatting numbers and dates
Module 3: Basic Formulas and Functions
● Understanding cell references (relative and absolute)
● Performing arithmetic calculations
● Using SUM, AVERAGE, COUNT, and other essential functions
● Applying auto-fill and auto-series techniques
Module 4: Data Sorting and Filtering
● Sorting data in ascending and descending order
● Applying custom sorts based on specific criteria
● Using AutoFilter to filter data
Day 2:
Module 5: Working with Tables
● Creating and managing Excel tables
● Using table features for data organization and analysis
● Utilizing the “Total Row” feature to calculate summary statistics within the table
● Understanding the benefits of using structured references in formulas within tables
Module 6: Data Visualization with Charts
● Creating different chart types (column, bar, pie, line, etc.)
● Formatting and customizing charts for better visualization
● Applying chart elements like axis titles and chart titles for better context
● Modifying chart types and switching rows/columns for varied chart representations
Module 7: Conditional Formatting
● Applying conditional formatting to highlight data based on specific rules
● Using icon sets, data bars, and color scales
● Utilizing conditional formatting to identify duplicates or unique values in data
● Managing and clearing conditional formatting rules as needed
Module 8: Printing and Page Setup
● Previewing and adjusting print settings
● Page layout and print area settings
● Printing options for worksheets and workbooks
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

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Speak Up! Facing Difficult People and Conversation Confidently
2023-10-25 - 2023-10-26
Objectives
As an executive, it is a key responsibility to effectively communicate with various stakeholders such as superiors, colleagues, customers, and vendors. That said, in the face of difficult situations, many individuals may feel uncomfortable to be part of such conversations. Throughout this course, our expert trainer will provide guidance and support to help you navigate challenging conversations with confidence. You will learn how to develop the necessary skills to communicate assertively while also showing empathy in such situations.
Target Audience
The “Speak Up! Facing Difficult People and Conversation Confidently” course is designed for professionals across various roles such as senior managers, managers, team leaders and senior executives who want to improve their communication skills and gain confidence in dealing with difficult people and challenging conversations.
Learning Outcomes
● Learn that communication never stops
● Be able to articulate our thoughts and opinions to others confidently
● Understand our personality and using it to enhance relationships
● Be assertive with others on what needs to be done
Module 1: Communicate Non-Stop
● The Communication Model –We Communicate Always
● The Reality and Facts vs Perception and Fear Activity: A Visual Assessment
Module 2: Practice Open Communication:
● The Power of Human Connection
● Personality Profiling to Enhance Communication and Relationship with Others
● Human Connection – High Tech vs. High Touch
● The 4 Key Strategies to Connect Everyone Exercise : DiSC Profiling
Module 3: Be More Assertive
● The Four Steps To Assertive Behavior
● Saying ‘No’ To Unreasonable/Unrealistic Demands
● Telling Others What You Want – Asking For Things
● Providing Feedback to Others using BIS
● Expressing Opinions Effectively – Getting People To Listen
● Conflict Management Exercise: Role Plays on Assertiveness and Conflict
Module 4: Framing a Courageous Conversation
● Types of Courageous Conversation
● What Is Your Story- Emotions Vs Facts
● Anchor Your Conversation Content with GPS (Gap, Pattern and Solutions).
● The Stages in a Conversation Activity: Framing The Stories
Module 5: Directions for A Courageous Conversation
● The 3H to Move forward
● Using SOOAR and SCARE Techniques for Speaking to Management
● DESSC for Serious Staff Communication Activity: Role Plays on Various Courageous Conversation
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Techniques on your Way to Microsoft Work Report Excellence
2023-10-18 - 2023-10-19
Objectives
The Techniques on your Way to Microsoft Word Report Excellence course is designed to equip participants with the essential skills and techniques to create professional and visually appealing reports using Microsoft Word. Over the course of two days, participants will learn
how to leverage Word’s advanced features and formatting tools to design, structure, and present reports effectively. Through hands-on exercises and practical examples, participants will enhance their proficiency in document layout, styling, graphics integration, and collaborative editing, enabling them to produce high-quality reports that meet professional standards.
Target Audience
The Techniques on your Way to Microsoft Word Report Excellence course is designed for professionals, office administrators, content creators, and individuals who regularly create reports using Microsoft Word. It is suitable for beginners and intermediate users who want to enhance their skills in report design, formatting, and document management.
Learning Outcomes
● Understand the key principles of effective report design and layout.
● Utilize Microsoft Word’s advanced formatting tools to enhance document appearance.
● Create and apply custom styles for consistent and professional formatting.
● Incorporate tables, charts, and visual elements to enhance data presentation.
● Effectively manage and navigate large documents using headers, footers, and page numbering.
Course Outlines:
Day 1
Module 1: Introduction to Report Design Principles
● Understanding the importance of effective report design and layout.
● Exploring key elements of visual hierarchy, readability, and accessibility.
● Identifying common challenges in report creation and formatting.
Module 2: Advanced Formatting Techniques
● Utilizing Microsoft Word’s formatting tools for consistent and professional document appearance.
● Creating and modifying custom styles for efficient formatting.
● Using formatting features such as indents, line spacing, and text alignment.
Module 3; Incorporating Tables, Charts, and Visual Elements
● Designing and formatting tables to present data effectively.
● Creating and customizing charts for data visualization.
● Integrating graphics, images, and other visual elements into reports.
Module 4: Managing Document Structure and Navigation
● Creating and formatting document sections for better organization.
● Using headers, footers, and page numbering for document consistency.
● Navigating and managing large documents efficiently.
Day 2:
Module 5: Collaboration and Reviewing
● Sharing and collaborating on documents using Microsoft Word’s collaboration features.
● Reviewing and tracking changes made by multiple contributors.
● Resolving comments and managing document versions.
Module 6: Time-Saving Techniques and Productivity Tools
● Applying time-saving techniques for efficient document creation and editing.
● Using formatting shortcuts, auto-text, and building blocks for increased productivity.
● Customizing Microsoft Word templates for streamlined report production.
Module 7: Proofreading and Editing
● Applying proofreading techniques to ensure accuracy and clarity in reports.
● Using spelling and grammar checking tools effectively.
● Editing and revising reports for improved readability and coherence.
Module 8: Finalizing and Distributing Reports
● Saving reports in different file formats (e.g., PDF, print) for distribution.
● Adding final touches such as cover pages, table of contents, and appendices.
● Checking for consistency, formatting, and overall document quality
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Supervisory Development Skills
2023-10-17 - 2023-10-18
Objectives
The Supervisory Development Skills course is designed to equip participants with the essential knowledge and skills to excel in their roles as supervisors. Through a combination of theoretical concepts, practical exercises, and case studies, participants will develop the necessary competencies to effectively lead teams, manage performance, communicate effectively, and handle common supervisory challenges.
Target Audience
Supervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams.
Learning Outcomes
By the end of the course, participants will be able to:
● Define the supervisor’s three roles and his/her related competencies for optimal performance
● Apply the essential supervisory functions that are key for the success of the team
● Use powerful communication skills in order to maintain trust and boost cooperation
● Implement effective coaching/mentoring techniques to help the team progress and grow
● Apply effective time management techniques to increase the productivity of the team
Course Outline
MODULE 1: GAIN THE MINDSET
Understand & Explore
● Their role as a Supervisor
● Difference between management and leadership
● How to balance both sets of skills?
● Your Journey: – From a team member to a team leader
● Competencies of a supervisor
● Understand the tools for practical leadership skills to apply to work situations and challenges
MODULE 2: MANAGING PEOPLE
● Managing the expectations
● Managing team members
● Managing peers
● Managing your managers
MODULE 3: TIME – MANAGEMENT
● How to manage time?
● Prioritizing the To-Do List
● Delegating work
MODULE 4: COMMUNICATION
● Evaluate self in communication abilities
● Develop communication- oral and written
● Evaluate your natural Listening skills
● Acquire active listening skills
● Asking effective questions
● Understand how to communicate during meetings
● Being assertive
MODULE 5: RECOGNISING THE ACHIEVEMENTS
Understand
● the relevance of recognizing the team members for their effort
● strategies for recognizing the team members
MODULE 6: TEAMWORK
● Understand team dynamics
● 5-step model of team-development
● Characteristics of a highly effective team
● Examine how to enhance the value and effectiveness of your team
● Identify opportunities for improving self and the team
● Create action- plan for applying the concepts and skills
MODULE 7: DELEGATION & ACCOUNTABILITY
● Importance of delegation and accountability
● Assess your current delegation and accountability strengths and areas for improvement
● Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability
MODULE 8: BUILDING TRUST
● Importance of trust to build productive relationships and achieving business results
● Identify the behaviours and actions that make and break trust
● How to rebuild lost or damaged trust?
● Create action plans and strategies for sustainability
MODULE 9: CONFLICT MANAGEMENT
● Develop awareness about your approach to managing differences at the workplace
● Explore root cause of differences and conflict
● Understand the distinctive approaches to managing differences and conflict
MODULE 10: STRESS MANAGEMENT
● Identify situations and factors which lead to stress
● Understand how to handle high-pressure situations
● Explore possible outcomes when stress management techniques are employed
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Food Safety Management: Food Fraud, Security & Defense
2023-10-17 - 2023-10-18
Food Safety Management: Food Fraud, Security & Defense (2 days)
Objectives
The Food Safety Management: Food Fraud, Security & Defense course is designed to provide participants with a deep understanding of the critical issues related to food safety, fraud prevention, security, and defense. In this comprehensive training program, participants will explore the various challenges faced by the food industry and learn practical strategies to safeguard food integrity and protect consumers. The course will cover key concepts, regulatory frameworks, risk assessment methodologies, and best practices for ensuring food safety and preventing fraud in the food supply chain.
Target Audience
This course on Food Safety Management: Food Fraud, Security & Defense is designed for a diverse range of individuals in the food industry. It is suitable for professionals working in food manufacturing, processing, distribution, and retail, as well as quality assurance
personnel, food safety managers, regulatory officials, food industry consultants, and students studying food science or related fields. The course provides practical insights and strategies to ensure food safety, prevent fraud, and enhance security measures throughout
the food supply chain.
Learning Outcomes
● Understand the importance of food safety in the food industry and the implications of food fraud on consumer safety.
● Identify common types of food fraud and develop strategies to prevent and detect fraudulent activities.
● Conduct vulnerability assessments and risk management strategies to mitigate food fraud risks.
● Implement food defense and security measures to protect against intentional contamination or threats in the food supply chain.
Course Outlines:
Day 1:
Module 1: Introduction to Food Safety Management
● Importance of food safety in the food industry
● Overview of food safety management systems
● Regulatory requirements and standards
Module 2: Food Fraud and its Implications
● Understanding food fraud and its impact on consumer safety
● Common types of food fraud
● Case studies of food fraud incidents
Module 3: Vulnerability Assessment and Risk Management
● Conducting vulnerability assessments in the food supply chain
● Identifying and prioritizing risks related to food fraud and adulteration
● Developing risk management strategies
Module 4: Food Defense and Security Measures
● Introduction to food defense and security concepts
● Threats and vulnerabilities in the food industry
● Implementing preventive measures and security controls
Day 2:
Module 5: Food Fraud Prevention and Detection
● Preventive controls and strategies to mitigate food fraud risks
● Analytical methods and techniques for detecting food fraud
● Implementing a food fraud prevention plan
Module 6: Traceability and Supply Chain Integrity
● Importance of traceability in ensuring food safety and authenticity
● Technologies and systems for traceability and trace-back
● Ensuring supply chain integrity and transparency
Module 7: Regulatory Compliance and Certification
● Understanding food safety regulations and standards
● Certification schemes and their role in food safety management
● Auditing and compliance monitoring
Module 8: Crisis Management and Communication
● Developing crisis management plans for food safety incidents
● Effective communication strategies during food safety crises
● Stakeholder engagement and media relations
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Work-Life Integration
2023-10-13
Work-Life Integration (1 day)
Objectives
The “Work-Life Integration” course is a one-day program designed to help participants achieve a harmonious blend of work and personal life. It explores the concept of work-life integration, the challenges and benefits associated with it, and provides practical strategies and techniques to effectively manage work and personal responsibilities. The course emphasizes the importance of aligning personal values, setting boundaries, managing time, building resilience, and nurturing relationships to create a sustainable work-life integration.
Target Audience
The course is suitable for professionals at all levels who are seeking to improve their work-life balance and integration. It is beneficial for individuals experiencing challenges in managing work and personal responsibilities, those who feel overwhelmed by the demands
of work, and those who wish to enhance their overall well-being and satisfaction in both professional and personal spheres.
Learning Outcomes
● Understand the concept of work-life integration and its impact on personal and professional well-being.
● Assess their current work-life integration and identify areas of improvement.
● Define their personal values and priorities to align them with work and personal life.
● Employ effective time management and productivity techniques to optimize work and personal tasks.
Course Outline:
Course Duration: 1 Day
Session 1: Introduction to Work-Life Integration
● Understanding the concept of work-life integration
● Benefits and challenges of work-life integration
● Exploring the impact of work-life balance on personal and professional well-being
Session 2: Assessing Your Current Work-Life Integration
● Reflecting on personal work-life integration experiences
● Identifying areas of imbalance and potential stressors
● Setting goals for achieving work-life integration
Session 3: Defining Your Values and Priorities
● Understanding personal values and their role in work-life integration
● Identifying key priorities in different life domains
● Aligning work and personal values for better integration
Session 4: Time Management and Productivity Techniques
● Effective time management strategies
● Prioritization techniques and tools
● Overcoming procrastination and managing distractions
● Maximizing productivity through focus and energy management
Session 5: Setting Boundaries and Managing Expectations
● Establishing clear boundaries between work and personal life
● Communicating boundaries effectively with colleagues and family
● Managing expectations from yourself and others
● Negotiating flexibility and support in the workplace
Session 6: Building Resilience and Managing Stress
● Understanding the impact of stress on work-life integration
● Developing resilience skills for managing stress
● Stress reduction techniques, such as mindfulness and relaxation exercises
● Balancing self-care and work demands
Session 7: Strategies for Effective Remote Work
● Addressing the challenges of remote work in work-life integration
● Establishing routines and boundaries in a remote work environment
● Leveraging technology for increased productivity and work-life balance
● Maintaining social connections and avoiding isolation
Session 8: Nurturing Relationships and Support Networks
● Fostering positive relationships at work and home
● Building support networks and seeking help when needed
● Strategies for effective communication and collaboration
● Balancing the needs of personal and professional relationships
Session 9: Creating an Action Plan for Sustainable Work-Life Integration
● Integrating the concepts and strategies learned throughout the course
● Developing a personalized action plan for work-life integration
● Identifying resources and support systems for ongoing success
● Committing to continuous improvement and self-reflection
Pricing:
RM 900.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Turbocharge your Performance in Decision Making
2023-10-10
Objectives
The main objective of the “Turbocharge Your Performance in Decision Making” course is to equip participants with the knowledge, skills, and strategies necessary to enhance their decision-making abilities and make effective decisions in the workplace
Target Audience
The course is designed for professionals across various industries and job roles who are involved in decision making or would like to enhance their decision-making skills. It is suitable for managers, supervisors, team leaders, project managers, and individuals seeking to improve their ability to make effective decisions in the workplace.
Learning Outcomes
● Understand the decision-making process and its significance in the workplace.
● Apply critical thinking skills and problem-solving techniques to enhance decision making.
● Utilize data and information effectively to support decision making.
● Evaluate risks and benefits associated with different choices and make informed decisions.
Course Outline:
Course Duration: 1 Day
Session 1: Introduction to Effective Decision Making
● Importance of decision making in personal and professional life
● Common challenges and barriers to effective decision making
● Overview of the course objectives and structure
Session 2: Understanding Decision-Making Models
● Rational decision-making model
● Intuitive decision-making model
● Pros and cons of each model
● Selecting the appropriate model for different situations
Session 3: Enhancing Cognitive Abilities for Decision Making
● Improving critical thinking skills
● Overcoming cognitive biases and heuristics
● Developing analytical and problem-solving abilities
● Utilizing creativity and innovation in decision making
Session 4: Decision-Making Strategies and Techniques
● Analytical decision making
● Decision trees and scenario analysis
● Cost-benefit analysis
● Decision matrices and multi-criteria decision making
● Group decision making and consensus building
Session 5: Managing Risks and Uncertainty
● Risk assessment and risk management
● Dealing with uncertainty and ambiguity
● Applying decision-making tools in uncertain situations
● Decision making under time constraints and limited information
Session 6: Implementing and Evaluating Decisions
● Developing action plans for decision implementation
● Monitoring and evaluating decision outcomes
● Learning from failures and successes
● Continuous improvement in decision-making skills
Session 7: Ethical Decision Making
● Ethical considerations in decision making
● Balancing individual and organizational values
● Handling ethical dilemmas and conflicts of interest
● Incorporating ethical frameworks into decision making
Session 8: Decision-Making Case Studies and Practical Exercises
● Analyzing real-world decision-making scenarios
● Role-playing exercises for decision making
● Group discussions and problem-solving activities
● Applying the concepts and techniques learned throughout the course
Session 9: Recap and Action Planning
● Reviewing key takeaways from the course
● Reflecting on personal decision-making strengths and weaknesses
● Developing an action plan for applying the knowledge and
Pricing:
RM 900.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Managing Multiple Tasks and Work Priorities
2023-10-03 - 2023-10-04
Managing Multiple Task and Work Priorities (2 days)
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes
● Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
● Apply proven time management techniques to maximize productivity and minimize time wastage.
● Prioritize tasks based on importance, urgency, and organizational goals.
● Implement strategies to minimize interruptions and distractions and maintain focus.
Course Outlines:
Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities
● Understanding the challenges and impact of managing multiple tasks.
● Identifying common time management pitfalls and how they affect productivity.
● Setting goals for improving task management and work prioritization.
● Analyzing Workload and Task Prioritization
Module 2: Assessing the current workload and identifying tasks and responsibilities.
● Applying prioritization techniques to categorize tasks based on importance and urgency.
● Identifying key factors and criteria for effective task prioritization.
● Time Management Techniques
Module 3: Exploring proven time management strategies and techniques.
● Setting realistic deadlines and creating a time management plan.
● Overcoming procrastination and managing distractions.
● Managing Interruptions and Distractions
Module 4: Identifying common interruptions and distractions in the workplace.
● Implementing strategies to minimize and effectively handle interruptions.
● Developing techniques to regain focus and maintain productivity.
● Delegating and Outsourcing Tasks
Module 5: Recognizing tasks that can be delegated or outsourced.
● Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
● Identifying tasks that are repetitive, time-consuming, or outside your core competency.
● Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.
Day 2:
Module 6: Effective Task and Project Planning
● Breaking down projects into manageable tasks and creating action plans.
● Utilizing task management tools and software for planning and tracking progress.
● Incorporating flexibility and adaptability in task and project planning.
Module 7: Prioritization Decision-Making
● Making informed decisions on task prioritization based on organizational goals and deadlines.
● Applying techniques such as the Eisenhower Matrix or ABC Analysis.
● Evaluating trade-offs and considering the impact of task prioritization decisions.
Module 8: Managing Work Overload and Stress
● Recognizing signs of work overload and stress.
● Implementing stress management techniques and self-care practices.
● Seeking support and resources to manage work-related stress effectively.
Module 9: Effective Communication and Collaboration
● Communicating task priorities and deadlines clearly to stakeholders.
● Collaborating with team members and stakeholders to manage interdependencies.
● Resolving conflicts and managing competing priorities effectively.
Module 10: Flexibility and Adaptability
● Developing a flexible mindset to adapt to changing priorities and unforeseen circumstances.
● Embracing agile approaches and adjusting plans as needed.
● Managing conflicting demands and reprioritizing tasks when necessary.
Module 11: Personal Productivity and Continuous Improvement
● Developing personal productivity habits and routines.
● Reviewing and reflecting on task management practices for continuous improvement.
● Leveraging technology and tools for enhanced productivity.
Module 12: Conclusion and Action Planning
● Summarizing key takeaways from the course.
● Creating an action plan for implementing task management and work prioritization strategies.
● Setting goals and accountability measures for ongoing improvement.
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

NLP for Managers: Negotiations & Effective Methods to Influence others
2023-09-21 - 2023-09-22
Objectives
The human nervous system can be thought of as goal seeking & we tend to get what we focus on. Well-formed outcomes are an important tool for ensuring that we get more of what we want in our life. The course is designed to help our target audience to get exactly that through practical approaches & simple applicable methods. It also guides the audience on how to reframe their current beliefs by applying different meanings to behaviors, situations in life & also to new beliefs that they would like to have. It can create a very powerful change in
how they have been dealing with others & how they can deal better with challenges in life.
Target Audience
Managers, Head of Departments, Supervisors, HR Personnel, Personnel Dealing with Contracts
Learning Outcomes
● Able to demonstrate on how to control their own state of mind
● Develop & demonstrate powerfully persuasive communication skills through influencing & negotiating
● Overcome obstacles in business, working life & personal life Help others to get the results they want
● Ability to apply the techniques to create desired experiences & outcome
Course Outlines
Module 1: Pillars of NLP (Neuro Linguistic Programming)
● Outcome / Direction
● Able to demonstrate on how to control their own state of mind
● “Are We There Yet”?
● Behavioural Flexibility
Module 2: Influencing Others by Observing Sensory Acuity
● Building Bridges not
● Leading & Pacing
● Identifying your Target Audience Favored REP Systems
● Recognizing Emotions & Assessing Cues
● Hierarchy of Ideas & Reframing
Module 3: Techniques to Influence Your Mind
● Making The Right Decisions
● Using Subconscious Mind to Find Answers
● Tapping into Creativity
● Programming Your Mind to Succeed
Module 4: Fine Tuning Problems into Opportunities
● Developing Prosperity Beliefs & Dealing with Adversity
● Facing Fear & Overcoming Mistakes
● Changing Your State of Mind Instantly!
Module 5: NLP Philosophy in Negotiation
● Agreement Pattern
● Hypnotic Language Pattern
● Handling Objections
● Expressing Authority & Criticism
● Increasing Compliance
Module 6: Steps Negotiation
● Rapport
● Ask Questions
● Find a Need
● Link Value
● Handle Objections
Module 7: Negotiation Techniques
● Negotiation with The “Left Thumb Person”
● Negotiation with The “Right Thumb Person”
● Negotiation vs Selling & Haggling
Module 8: Lights Camera Action
● Role Play: Personal Negotiation
● Role Play: Business Negotiation
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Change Management – Managing Change and How to deal with it?
2023-09-20 - 2023-09-21
Objectives
Change is an inevitable aspect of organizations, and effective change management is crucial for successful transitions. This two-day training course on Change Management provides participants with essential knowledge, skills, and tools to effectively manage and navigate organizational change. Through interactive sessions, case studies, and practical exercises, participants will develop a comprehensive understanding of change management principles and learn strategies to mitigate resistance, engage stakeholders, and drive successful change initiatives.
Target Audience
The Change Management course is designed for professionals at all levels who are involved in or responsible for managing organizational change initiatives. This includes managers, supervisors, team leaders, project managers, HR professionals, and individuals involved in change management roles or projects within their organizations.
Learning Outcomes
● Understand the importance of change management in organizational success.
● Identify the different types and drivers of organizational change.
● Apply various change management models and frameworks to effectively manage change initiatives.
● Develop strategies to overcome resistance to change and build buy-in.
Course Outlines:
Day 1:
Module 1: Introduction to Change Management
● Understanding the need for change management
● The impact of change on individuals and organizations
● Key roles and responsibilities in change management
Module 2: Types and Drivers of Change
● Differentiating between proactive and reactive change
● Identifying external and internal drivers of change
● Exploring the common types of organizational change
Module 3: Change Management Models and Frameworks
● Lewin’s Change Management Model
● Kotter’s Eight-Step Change Model
● ADKAR Model for individual change
● Prosci’s Change Management Process
Module 4: Overcoming Resistance to Change
● Common sources of resistance
● Strategies to address resistance and build buy-in
● Creating a supportive change culture
Day 2:
Module 5: Stakeholder Engagement and Communication
● Identifying and analyzing stakeholders
● Developing a stakeholder engagement plan
● Effective communication strategies during change
Module 6: Planning and Executing Change Initiatives
● Change readiness assessment
● Developing a change management plan
● Managing risks and contingencies
Module 7: Evaluating and Monitoring Change
● Key performance indicators for change management
● Continuous improvement and learning from change
● Sustaining change in the long term
Module 8: Case Studies and Practical Exercises
● Analyzing real-life change management case studies
● Applying change management principles to practical scenarios
● Group discussions and exercises to reinforce learning
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Email Etiquette
2023-09-20
Email Etiquette (1 Day)
Objectives
Email etiquette is a set of principles to write or answer emails in a socially or professionally acceptable manner. It includes language, structure, grammar, and tone. Email etiquette differs based on the recipient and between professional and personal emails.
Learning Objectives
● Develop a heightened awareness of the potential perils of digital communication.
● Master effective email structures to achieve clarity and successful communication.
● Learn to write for the reader, starting with effective subject lines.
● Make the most of ’email estate’
Target Audience
Open to all employees, especially administrators.
Course Outline
Module 1: Introduction & Background to e-mailing
● 10 Advantages of Using E-Mail
● 10 Disadvantages of Using E-Mail
● Rules For Email Etiquette
● Inappropriate Use of Email
Module 2: Salutations
● Salutations Definition
● Casual Salutations
● Creative & Personalized Alternative Salutations
● Salutations to Avoid
Pricing:
RM 900.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Digital Marketing & Social Medias: Developing Tomorrow's Marketers
2023-09-19 - 2023-09-20
Digital Marketing & Social Media – Developing Tomorrow’s Marketers (2 days)
Objectives
The Digital Marketing & Social Media course is designed to equip participants with the knowledge and skills needed to thrive in the ever-evolving field of digital marketing. This comprehensive training program covers essential concepts, strategies, and tools used in today’s digital landscape. Participants will gain practical insights and hands-on experience to develop effective digital marketing and social media campaigns, driving business growth and engagement with target audiences.
Target Audience
This comprehensive course on digital marketing and social media is suitable for marketing professionals, business owners and entrepreneurs, advertising and communication professionals, as well as students and graduates interested in gaining practical knowledge
and skills in the ever-evolving field of digital marketing.
Learning Outcomes
● Understand the key concepts, strategies, and tools used in digital marketing and social media.
● Develop effective digital marketing campaigns to drive business growth and engagement.
● Optimize websites for better user experience and conversion rates.
● Implement search engine optimization (SEO) techniques to improve website visibility.
Course Outlines:
Day 1:
Module 1: Introduction to Digital Marketing
● Overview of digital marketing landscape
● Importance of digital marketing in today’s business environment
● Key digital marketing concepts and terminology
Module 2: Website Optimization and User Experience
● Understanding website optimization and its impact on user experience
● Effective website design principles
● Conversion rate optimization techniques
Module 3: Search Engine Optimization (SEO)
● Introduction to SEO and its role in digital marketing
● Keyword research and optimization
● On-page and off-page optimization strategies
Module 4: Pay-Per-Click (PPC) Advertising
● Introduction to PPC advertising
● Setting up and managing PPC campaigns
● Bid management and optimization
Module 5: Social Media Marketing
● Overview of major social media platforms
● Developing a social media strategy
● Creating engaging social media content
● Social media advertising and analytics
Day 2:
Module 6: Content Marketing
● Understanding content marketing and its importance
● Creating compelling and shareable content
● Content distribution and promotion strategies
Module 7: Email Marketing
● Introduction to email marketing
● Building an effective email marketing campaign
● Best practices for email deliverability and engagement
Module 8: Mobile Marketing
● Overview of mobile marketing trends and strategies
● Mobile advertising and app marketing
● Optimizing campaigns for mobile devices
Module 9: Analytics and Data-Driven Marketing
● Importance of data-driven decision-making in digital marketing
● Web analytics tools and metrics
● Tracking and measuring campaign performance
Module 10: Emerging Trends in Digital Marketing
● Overview of the latest trends and technologies shaping digital marketing
● Artificial Intelligence (AI) in marketing
● Influencer marketing and user-generated content
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!

Professional Image and Business Etiquette
2023-09-13 - 2023-09-14
Objectives
The Professional Image and Business Etiquette course is designed to help participants develop essential skills and knowledge related to projecting a professional image and mastering business etiquette. Through interactive sessions, practical exercises, and real-life examples, participants will learn how to enhance their personal brand, communicate effectively, and navigate professional situations with confidence and professionalism.
Target Audience
This course is designed for professionals at all levels who want to enhance their professional image and business etiquette skills. It is suitable for employees who interact with clients, customers, and colleagues in various business settings. It is also beneficial for individuals seeking to improve their networking skills and build strong professional relationships. Additionally, new hires and individuals transitioning to a professional work environment can greatly benefit from this course.
Learning Outcomes
● Understand the importance of professional image and business etiquette in the workplace.
● Present themselves professionally through appropriate personal appearance, grooming, and dressing for success.
● Use non-verbal communication effectively, including body language, facial expressions, and handshakes.
● Demonstrate proper business communication etiquette in written and oral communication, including email, phone, and video conferences.
Course Outlines:
Day 1:
Module 1: Introduction to Professional Image and Business Etiquette
● Importance of professional image and business etiquette in the workplace
● Impact of personal appearance and behavior on professional success
● Overview of key concepts and skills
Module 2: Personal Appearance and Dressing for Success
● Dress codes and standards in different business settings
● Dressing appropriately for various professional occasions
● Grooming and personal hygiene tips
● Choosing appropriate accessories and footwear
Module 3: Non-Verbal Communication
● Understanding the power of body language
● Effective use of facial expressions and eye contact
● Posture, gestures, and handshakes
● Personal space and proxemics
Module 4: Business Communication Etiquette
● Written communication etiquette (emails, memos, and letters)
● Telephone etiquette and effective phone communication
● Video conference etiquette
● Netiquette and online communication guidelines
Day 2:
Module 5: Professional Networking
● Importance of networking for professional growth
● Developing networking skills
● Building and maintaining professional relationships
● Effective use of social media for networking
Module 6: Business Dining Etiquette
● Overview of dining etiquette for business settings
● Proper use of utensils and table manners
● Handling difficult food items and dining challenges
● Hosting and attending business meals
Module 7: Meeting and Presentation Etiquette
● Effective meeting etiquette
● Roles and responsibilities in meetings
● Active listening skills
● Presentation etiquette and public speaking tips
Module 8: Cultural Sensitivity and Diversity
● Understanding and respecting cultural differences
● Global business etiquette
● Working with diverse teams and clients
● Avoiding cultural pitfalls and stereotypes
Module 9: Handling Workplace Challenges
● Dealing with difficult colleagues and conflict resolution
● Workplace etiquette and professional conduct
● Office politics and maintaining professionalism
● Managing professional reputation and online presence
Module 10: Personal Branding and Professional Image Maintenance
● Developing a personal brand and unique value proposition
● Managing and enhancing professional image over time
● Continual learning and professional development
● Creating a personal action plan for ongoing improvement
Pricing:
RM 1,000.00 Per Person (HRD Corp Claimable Course)

Kindly scan or click on the link below for your
Learning Registration.

For any enquiries, please contact us at:

UOA Academy Sdn Bhd
UOA Corporate Tower, Lobby A, Avenue 10, The Vertical
Bangsar South City, No 8 Jalan Kerinchi
59200 Kuala Lumpur, Malaysia.
Tel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517
Email: register@uoa-academy.com

https://www.surveymonkey.com/r/uoaapb

Cancellation & Transfer
Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.

Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Join Today!
