BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//UOA Academy - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:UOA Academy
X-ORIGINAL-URL:https://uoa-academy.com
X-WR-CALDESC:Events for UOA Academy
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:UTC
BEGIN:STANDARD
TZOFFSETFROM:+0000
TZOFFSETTO:+0000
TZNAME:UTC
DTSTART:20220101T000000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231220
DTEND;VALUE=DATE:20231222
DTSTAMP:20260430T234324
CREATED:20230720T190901Z
LAST-MODIFIED:20230720T200537Z
UID:8368-1703030400-1703203199@uoa-academy.com
SUMMARY:Managing Multiple Tasks and Work Priorities
DESCRIPTION:Objectives\nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills. \nTarget Audience\nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills. \nLearning Outcomes\n● Assess and analyze their workload to effectively manage multiple tasks and responsibilities.\n● Apply proven time management techniques to maximize productivity and minimize time wastage.\n● Prioritize tasks based on importance\, urgency\, and organizational goals.\n● Implement strategies to minimize interruptions and distractions and maintain focus. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Managing Multiple Tasks and Work Priorities\n● Understanding the challenges and impact of managing multiple tasks.\n● Identifying common time management pitfalls and how they affect productivity.\n● Setting goals for improving task management and work prioritization.\n● Analyzing Workload and Task Prioritization \nModule 2: Assessing the current workload and identifying tasks and responsibilities.\n● Applying prioritization techniques to categorize tasks based on importance and urgency.\n● Identifying key factors and criteria for effective task prioritization.\n● Time Management Techniques \nModule 3: Exploring proven time management strategies and techniques.\n● Setting realistic deadlines and creating a time management plan.\n● Overcoming procrastination and managing distractions.\n● Managing Interruptions and Distractions \nModule 4: Identifying common interruptions and distractions in the workplace.\n● Implementing strategies to minimize and effectively handle interruptions.\n● Developing techniques to regain focus and maintain productivity.\n● Delegating and Outsourcing Tasks \nModule 5: Recognizing tasks that can be delegated or outsourced..\n● Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.\n● Identifying tasks that are repetitive\, time-consuming\, or outside your core competency.\n● Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \nDay 2:\nModule 6: Effective Task and Project Planning\n● Breaking down projects into manageable tasks and creating action plans.\n● Utilizing task management tools and software for planning and tracking progress.\n● Incorporating flexibility and adaptability in task and project planning. \nModule 7: Prioritization Decision-Making\n● Making informed decisions on task prioritization based on organizational goals and deadlines.\n● Applying techniques such as the Eisenhower Matrix or ABC Analysis.\n● Evaluating trade-offs and considering the impact of task prioritization decisions. \nModule 8: Managing Work Overload and Stress\n● Recognizing signs of work overload and stress.\n● Implementing stress management techniques and self-care practices.\n● Seeking support and resources to manage work-related stress effectively. \nModule 9: Effective Communication and Collaboration\n● Communicating task priorities and deadlines clearly to stakeholders.\n● Collaborating with team members and stakeholders to manage interdependencies.\n● Resolving conflicts and managing competing priorities effectively. \nModule 10: Flexibility and Adaptability\n● Developing a flexible mindset to adapt to changing priorities and unforeseen circumstances.\n● Embracing agile approaches and adjusting plans as needed.\n● Managing conflicting demands and reprioritizing tasks when necessary. \nModule 11: Personal Productivity and Continuous Improvement\n● Developing personal productivity habits and routines.\n● Reviewing and reflecting on task management practices for continuous improvement.\n● Leveraging technology and tools for enhanced productivity. \nModule 12: Conclusion and Action Planning\n● Summarizing key takeaways from the course.\n● Creating an action plan for implementing task management and work prioritization strategies.\n● Setting goals and accountability measures for ongoing improvement. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/managing-multiple-tasks-and-work-priorities-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231219
DTEND;VALUE=DATE:20231221
DTSTAMP:20260430T234324
CREATED:20230720T184607Z
LAST-MODIFIED:20230720T200733Z
UID:8364-1702944000-1703116799@uoa-academy.com
SUMMARY:Next Generation Administrative Excellence
DESCRIPTION:Objectives\nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organizational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles\nand make significant contributions to their organizations.  \nTarget Audience\nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth. \nLearning Outcomes\n● Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.\n● Leverage technology tools and software to enhance productivity and efficiency in daily tasks.\n● Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.\n● Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders.\n● Apply problem-solving techniques to analyze challenges and make informed decisions. \nCourse Outlines:\nDay 1: \nModule 1: The Evolving Role of Administrative Professionals\n● Understanding the changing landscape of administrative work\n● Embracing a growth mindset and adaptability in the workplace\n● Navigating challenges and embracing opportunities in the digital era \nModule 2: Leveraging Technology for Enhanced Productivity\n● Exploring essential digital tools for administrative professionals\n● Harnessing the power of productivity software\, project management tools\, and collaboration platforms\n● Implementing time-saving techniques through automation and organization \nModule 3: Mastering Organizational and Time Management Skills\n● Prioritizing tasks and managing competing demands\n● Setting and achieving SMART goals for personal and team success\n● Creating efficient workflows and managing calendars effectively \nModule 4: Effective Communication Strategies for Administrative Professionals\n● Enhancing verbal and written communication skills\n● Developing active listening and effective questioning techniques\n● Building strong professional relationships with colleagues\, superiors\, and clients \nDay 2: \nModule 5: Problem-Solving and Decision Making\n● Approaching problem-solving systematically and creatively\n● Analyzing challenges and identifying viable solutions\n● Making well-informed decisions with confidence \nModule 6: Emotional Intelligence and Interpersonal Skills\n● Understanding the importance of emotional intelligence in administrative roles\n● Developing empathy and managing emotions effectively\n● Handling conflicts and difficult situations with diplomacy \nModule 7: Professional Development and Career Growth\n● Creating a personal development plan for continuous improvement\n● Identifying opportunities for career advancement and growth\n● Leveraging networking and mentorship to enhance career prospects \nModule 8: Building a Culture of Excellence in Administrative Support\n● Fostering teamwork and collaboration among administrative professionals\n● Promoting a culture of continuous improvement and innovation\n● Showcasing the value of administrative excellence to the organization \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/next-generation-administrative-excellence/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231219
DTEND;VALUE=DATE:20231221
DTSTAMP:20260430T234324
CREATED:20230720T184132Z
LAST-MODIFIED:20230720T200811Z
UID:8362-1702944000-1703116799@uoa-academy.com
SUMMARY:Essential Skills for Communication Success in a Corporate World
DESCRIPTION:Objectives\nEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication\nto handling challenging conversations\, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment. \nTarget Audience\nThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles\, including managers\, team leaders\, project coordinators\, customer service\nrepresentatives\, and any other individuals seeking to improve their communication effectiveness in a corporate setting. \nLearning Outcomes\n● Demonstrate improved verbal communication skills\, including clear articulation\, effective presentation techniques\, and the use of positive language.\n● Display proficiency in active listening\, enabling them to understand others better and respond appropriately.\n● Utilize non-verbal communication cues\, such as body language and facial expressions\, to enhance the impact of their messages and create a positive impression.\n● Handle challenging conversations and conflicts with composure and emotional intelligence\, facilitating constructive outcomes \nCourse Outlines:\nDay 1: \nModule 1: Understanding the Importance of Effective Communication\n● The impact of communication on workplace relationships and productivity\n● Identifying communication challenges in the corporate setting\n● Building a personal communication improvement plan \nModule 2: Verbal Communication Skills\n● Active listening techniques for better understanding and empathy\n● Articulating thoughts clearly and concisely\n● Developing strong speaking skills and effective presentation techniques\n● Using positive language and assertive communication \nModule 3: Non-Verbal Communication and Body Language\n● Understanding the significance of non-verbal cues in communication\n● Interpreting body language accurately\n● Mastering facial expressions\, gestures\, and eye contact\n● Aligning verbal and non-verbal communication for impactful messages \nModule 4: Written Communication Excellence\n● Crafting professional emails\, memos\, and reports\n● The art of effective business writing\n● Understanding tone and etiquette in written communication\n● Editing and proofreading techniques for error-free communication \nDay 2:\nModule 5: Communicating with Different Personality Types\n● Recognizing diverse communication styles and preferences\n● Adapting communication for various personality types\n● Building rapport and trust with colleagues and clients \nModule 6: Managing Challenging Conversations\n● Strategies for handling conflicts and difficult situations\n● Maintaining composure and emotional intelligence during tough discussions\n● Providing constructive feedback and receiving feedback gracefully \nModule 7: Effective Communication in Teams and Meetings\n● Communicating ideas clearly in team settings\n● Active participation and engagement in meetings\n● Facilitating discussions and encouraging collaboration\n● Resolving conflicts and building consensus in group settings \nModule 8: Building Professional Relationships through Communication\n● Networking and relationship-building strategies\n● Enhancing professional presence and credibility\n● Developing interpersonal communication skills \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/essential-skills-for-communication-success-in-a-corporate-world/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231213
DTEND;VALUE=DATE:20231215
DTSTAMP:20260430T234324
CREATED:20230720T183703Z
LAST-MODIFIED:20230720T200848Z
UID:8360-1702425600-1702598399@uoa-academy.com
SUMMARY:Level 3: Microsoft Excel (Advance)
DESCRIPTION:LEVEL 3: Microsoft Excel (Advance) (2 Days)\nObjectives\nThe Microsoft Excel (Advanced) course is designed to enhance participants’ proficiency in using Excel for advanced data analysis\, automation\, and visualization. Over the course of two days\, participants will dive deep into Excel’s advanced features\, functions\, and\ntechniques. Through hands-on exercises and practical examples\, participants will gain the skills and confidence to work with complex formulas\, create dynamic reports\, automate repetitive tasks\, and unlock the full potential of Excel for advanced data analysis. \nTarget Audience\nThis advanced Microsoft Excel course is designed for professionals\, analysts\, data scientists\, and individuals who already have a solid foundation in Excel and want to enhance their skills in data analysis\, automation\, and visualization. It is suitable for individuals who\nregularly work with large datasets\, perform complex calculations\, create dynamic reports\, and seek to optimize their productivity using Excel’s advanced features. \nLearning Outcomes\n● Utilize advanced formulas\, functions\, and data analysis tools in Excel.\n● Work with large datasets\, filtering\, sorting\, and advanced data manipulation.\n● Create dynamic reports using pivot tables\, slicers\, and advanced charting techniques.\n● Automate tasks and workflows using macros and VBA (Visual Basic for Applications).\n● Perform advanced data analysis\, including goal seeking\, scenarios\, and solver. \nCourse Outlines:\nDay 1\nModule 1: Advanced Function and Formulas\n● Using logical functions (IF\, AND\, OR) for complex data analysis.\n● Working with lookup functions (VLOOKUP\, HLOOKUP\, INDEX\, MATCH).\n● Utilizing statistical functions (AVERAGEIF\, COUNTIFS\, SUMIFS) for advanced calculations. \nModule 2: Data Manipulation and Analysis\n● Sorting and filtering data effectively in large datasets.\n● Working with data validation and conditional formatting.\n● Advanced data manipulation techniques using functions (TEXT\, CONCATENATE\, etc.). \nModule 3: Dynamic Reporting with PivotTables and Charts\n● Creating and customizing PivotTables for data summarization and analysis.\n● Using slicers and timelines to interactively filter and analyze data.\n● Advanced charting techniques\, including combo charts and dynamic chart ranges. \nDay 2:\nModule 4: Automation with Macros and VBA\n● Recording and editing macros for automating repetitive tasks.\n● Introduction to VBA programming for advanced automation.\n● Creating user-defined functions (UDFs) to extend Excel’s capabilities. \nModule 5: Advanced Data Analysis\n● Goal seeking and data modeling for what-if analysis.\n● Scenario analysis and using data tables for sensitivity analysis.\n● Solver tool for optimization and constraint-based analysis. \nModule 6: Collaboration and Workbook Management\n● Sharing and protecting workbooks with advanced security settings.\n● Tracking changes and comments for collaborative work.\n● Managing multiple worksheets and workbooks efficiently. \nModule 7: Excel Tips\, Shortcuts\, and Best Practices\n● Time-saving tips\, keyboard shortcuts\, and productivity-enhancing features.\n● Data validation techniques and error handling best practices. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advance/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231208
DTEND;VALUE=DATE:20231209
DTSTAMP:20260430T234324
CREATED:20230720T183248Z
LAST-MODIFIED:20230720T200952Z
UID:8358-1701993600-1702079999@uoa-academy.com
SUMMARY:Developing & Embracing Growth Mindset
DESCRIPTION:Objectives\nThe Developing & Embracing Growth Mindset course is designed to help individuals cultivate a growth mindset\, which is the belief that abilities and intelligence can be developed through dedication\, effort\, and a willingness to learn. This two-day training program will\nprovide participants with the knowledge and strategies to overcome limiting beliefs\, embrace challenges\, persist through setbacks\, and foster a culture of continuous growth and improvement. Through interactive activities\, discussions\, and self-reflection\, participants will\ndevelop the mindset and skills necessary to thrive personally and professionally. \nDuration: 2 days\nTarget Audience\nThe Developing & Embracing Growth Mindset course is suitable for individuals at all levels within an organization who want to foster a growth mindset and cultivate personal and professional development. It is beneficial for employees\, managers\, leaders\, and individuals\nseeking to overcome limiting beliefs\, embrace challenges\, and promote a culture of continuous learning and growth. \nLearning Outcomes\n● Understand the concept of growth mindset and its importance in personal and professional development.\n● Identify and challenge limiting beliefs that hinder personal and professional growth.\n● Embrace challenges as opportunities for growth and develop persistence in the face of setbacks.\n● Implement effective learning strategies and leverage effort to continuously improve skills. \nCourse Outlines:\nDay 1:\nSession 1: Introduction to Growth Mindset\n● Understanding the concept of growth mindset\n● Differentiating between fixed and growth mindsets\n● Recognizing the benefits of adopting a growth mindset \nSession 2: Self-Awareness and Limiting Beliefs\n● Identifying personal limiting beliefs and their impact\n● Challenging and reframing limiting beliefs\n● Cultivating self-awareness for growth and development \nSession 3: Embracing Challenges and Persistence\n● Embracing challenges as opportunities for growth\n● Strategies for maintaining motivation and persistence\n● Overcoming fear of failure and embracing a growth mindset \nSession 4: Effort and Learning Strategies\n● The role of effort and deliberate practice in skill development\n● Identifying effective learning strategies for continuous improvement\n● Developing a growth-oriented approach to learning and development \nDay 2:\nSession 5: Resilience and Adaptability\n● Building resilience to bounce back from setbacks\n● Developing adaptability to navigate change and uncertainty\n● Strategies for maintaining a positive and growth-oriented mindset \nSession 6: Embracing Feedback and Criticism\n● Receiving and leveraging feedback for growth\n● Constructive ways to provide feedback to others\n● Overcoming defensiveness and using feedback to improve \nSession 7: Cultivating a Growth Mindset Culture\n● Strategies for promoting a growth mindset in teams and organizations\n● Creating an environment that encourages learning and development\n● Building collaboration\, support\, and a growth-oriented community \nSession 8: Goal Setting and Growth Plans\n● Setting meaningful goals aligned with a growth mindset\n● Developing action plans for personal and professional growth\n● Tracking progress and celebrating achievements \nSession 9: Applying Growth Mindset in Everyday Life\n● Integrating growth mindset principles into daily routines and activities\n● Overcoming obstacles and self-imposed limitations\n● Sustaining a growth mindset for long-term success \nSession 10: Reflection and Next Steps\n● Reflecting on the learning journey and personal growth\n● Identifying areas for continued growth and development\n● Creating a plan for ongoing application and reinforcement of a growth mindset \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/developing-embracing-growth-mindset-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231205
DTEND;VALUE=DATE:20231207
DTSTAMP:20260430T234324
CREATED:20230720T182209Z
LAST-MODIFIED:20230720T201124Z
UID:8354-1701734400-1701907199@uoa-academy.com
SUMMARY:Microsoft Word: Reporting with Excellence
DESCRIPTION:Objectives\nMicrosoft Word is a powerful tool for creating professional reports that effectively communicate information. This two-day training course focuses on developing the skills needed to produce high-quality reports using Microsoft Word. Participants will learn how to leverage the advanced features and formatting capabilities of Word to create visually appealing and well-structured reports. Through hands-on exercises and practical examples\, participants will gain the knowledge and confidence to create reports with excellence. \nTarget Audience\nThis course on “Microsoft Word: Reporting with Excellence” is designed for professionals\, employees\, managers\, and students who want to enhance their skills in creating professional reports using Microsoft Word. It is suitable for individuals who already have a basic understanding of Word and want to improve their report writing capabilities. \nLearning Outcomes\n● Understand the key elements of a well-structured report.\n● Utilize Microsoft Word’s advanced features to enhance report formatting.\n● Incorporate tables\, charts\, and graphics to visually represent data.\n● Apply referencing and citation features to maintain accuracy and credibility.\n● Proofread and edit reports for clarity\, conciseness\, and professionalism. \nCourse Outlines:\nModule 1: Introduction to Report Writing\n● Importance of embracing change in a fast-paced world\n● Understanding the purpose and structure of reports.\n● Key elements of a well-written report\n● Planning and organizing report content effectively \nModule 2: Advanced Formatting Techniques\n● Formatting text\, paragraphs\, and headings consistently.\n● Using styles and templates for efficient formatting.\n● Customizing page layout\, margins\, and spacing. \nModule 3: Designing Professional Cover Pages and Headers/Footers\n● Creating visually appealing cover pages with logos and titles.\n● Adding headers and footers with page numbers\, dates\, and document information.\n● Incorporating headers and footers specific to report sections. \nModule 4: Visualizing Data with Tables\, Charts and Graphics\n● Creating and formatting tables to present data effectively.\n● Inserting and customizing charts and graphs.\n● Incorporating relevant images\, shapes\, and icons. \nDay 2\nModule 5: Organizing Content with Page and Section Breaks\n● Inserting page breaks and section breaks to control layout.\n● Managing headers\, footers\, and page numbering in different report sections.\n● Creating multiple columns and different page orientations within a report. \nModule 6: Referencing and Citation Features\n● Using built-in referencing tools for citations and bibliographies.\n● Adding footnotes and endnotes for additional information.\n● Cross-referencing headings\, figures\, and tables within the report. \nModule 7: Customizing and Automating Formatting\n● Creating and modifying styles for consistent formatting.\n● Using templates and themes to apply pre-designed formatting.\n● Automating table of contents and other document elements. \nModule 8: Proofreading and Editing for Professionalism\n● Techniques for proofreading and editing reports effectively.\n● Checking for grammar\, spelling\, and punctuation errors.\n● Improving clarity\, conciseness\, and overall professionalism. \nModule 9: Saving and Exporting Reports\n● Saving reports in different formats (e.g.\, PDF\, Word\, HTML).\n● Packaging reports for easy sharing and distribution.\n● Ensuring compatibility and accessibility of exported reports. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/microsoft-word-reporting-with-excellence-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231121
DTEND;VALUE=DATE:20231124
DTSTAMP:20260430T234324
CREATED:20230720T181149Z
LAST-MODIFIED:20230720T202506Z
UID:8350-1700524800-1700783999@uoa-academy.com
SUMMARY:Learn. Educate. Train (L.E.T) – Train the Trainer of Tomorrow
DESCRIPTION:Objectives\n“Learn. Educate. Teach” or LET – Train the Trainer of Tomorrow is a training program that aims to equip individuals with the necessary skills and knowledge to become effective trainers. The objective of this training program is to enable participants to learn the techniques and tools required to deliver training sessions that are engaging\, informative\, and effective. \nTarget Audience\nThe program is suitable for professionals in different industries who are responsible for delivering training sessions to their colleagues or employees. This includes human resources personnel\, managers\, team leaders\, subject matter experts\, and anyone who wants to improve their training delivery skills. \nLearning Outcomes\n● Design and develop effective learning experiences.\n● Facilitate engaging and interactive training sessions.\n● Develop effective questioning techniques\, manage group dynamics\, and use technology to enhance learning \nCourse Outlines\nModule 1: Introduction to Instructional Design\n● Definition of instructional design\n● Importance of instructional design in training\n● Understanding learners and their needs\n● Designing learning objectives \nModule 2: Teaching Methods and Materials\n● Overview of different teaching methods\n● Developing effective teaching materials\n● Using technology to enhance learning\n● Adapting to different learning styles \nModule 3: Facilitation Skills\n● Engaging learners through questioning and discussion\n● Managing group dynamics\n● Creating a positive learning environment\n● Active listening and empathy \nModule 4: Assessment and Evaluation\n● Types of assessments and their purposes\n● Designing effective assessments\n● Providing feedback to learners\n● Using evaluation data to improve training programs \nDay 2:\nModule 5: Subject Matter Expertise\n● Importance of subject matter expertise in training\n● Strategies for staying up-to-date on industry trends and developments\n● Building your own knowledge and skills\n● Identifying and addressing knowledge gaps \nModule 6: Effective Presentation Skills\n● Preparing for a training session\n● Delivering effective presentations\n● Managing nerves and building confidence\n● Using visual aids to enhance presentations \nModule 7: Training Delivery\n● Adapting training to different learning environments\n● Addressing diverse audiences and learning needs\n● Addressing challenging situations and learners\n● Dealing with difficult questions \nModule 8: Professional Development\n● Continuing professional development as a trainer\n● Building your network and community of trainers\n● Staying motivated and passionate about training\n● Best practices for ongoing improvement \nDay 3:\nModule 9: Learning Styles and Preferences\n● Overview of different learning styles and preferences\n● Adapting training to different learning styles\n● Techniques for reaching different types of learners\n● Creating inclusive learning environments \nModule 10: Interactive Learning Activities\n● Overview of different interactive learning activities\n● Designing effective interactive learning activities\n● Facilitating interactive learning activities\n● Assessing learning outcomes of interactive activities \nModule 11: Multimodal Learning\n● Overview of multimodal learning\n● Using multimedia in training\n● Adapting training to different modalities\n● Creating effective multimodal learning experiences \nModule 12: Advanced Facilitation Skills\n● Advanced questioning techniques\n● Handling challenging learners and situations\n● Facilitating group problem-solving\n● Facilitating small group discussions \nPricing:\nRM 1\,300.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/learn-educate-train-l-e-t-train-the-trainer-of-tomorrow/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231117
DTEND;VALUE=DATE:20231118
DTSTAMP:20260430T234324
CREATED:20230720T175525Z
LAST-MODIFIED:20230720T210158Z
UID:8348-1700179200-1700265599@uoa-academy.com
SUMMARY:Time Management for Boosting Productivity
DESCRIPTION:Objectives\nTime Management for Boosting Productivity course is a one-day training program designed to help individuals improve their time management skills and increase productivity. Participants will learn practical techniques and strategies to effectively manage their time\,\nset priorities\, and optimize their workflow. The course covers various topics\, including prioritization\, planning and scheduling\, managing email and communication\, stress management\, and work-life balance. \nTarget Audience\nThis course is suitable for professionals at all levels who want to enhance their time management skills and boost their productivity. It is beneficial for individuals in any industry or role\, including managers\, team leaders\, entrepreneurs\, and employees seeking to improve their efficiency and effectiveness in their work. \nLearning Outcomes\n● Set clear priorities and align tasks with organizational goals.\n● Apply time optimization techniques to eliminate time-wasting activities and manage interruptions effectively.\n● Develop effective planning and scheduling strategies to maximize productivity and meet deadlines.\n● Manage email and communication efficiently\, reducing inbox overload and interruptions.\n● Cultivate effective work habits\, including organization\, focus\, and concentration techniques. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Time Management\n● Understanding the importance of effective time management\n● Identifying common time management challenges\n● The link between time management and productivity \nModule 2: Setting Priorities\n● Defining goals and objectives\n● Identifying high-value tasks and activities\n● Applying the Eisenhower Matrix for prioritization\n● Aligning priorities with organizational objectives \nModule 3: Time Optimization Techniques\n● Overcoming procrastination and eliminating time wasters\n● Strategies for managing interruptions and distractions\n● Effective delegation and task batching\n● The Pomodoro Technique and other time-blocking methods \nModule 4: Planning and Scheduling\n● Creating a structured daily\, weekly\, and monthly schedule\n● Using digital and paper-based planners effectively\n● Allocating time for important and urgent tasks\n● Incorporating flexibility and contingency plans \nModule 5: Managing Email and Communication\n● Strategies for efficient email management\n● Handling email overload and reducing inbox clutter\n● Prioritizing and responding to emails effectively\n● Streamlining communication channels and reducing interruptions \nModule 6: Effective Work Habits\n● Organizing workspaces for maximum productivity\n● Adopting proactive approaches to task management\n● Developing routines and rituals for better time utilization\n● Building focus and concentration techniques \nModule 7: Stress Management and Work-Life Balance\n● Recognizing signs of stress and its impact on productivity\n● Techniques for stress reduction and relaxation\n● Setting boundaries and managing work-life integration\n● Self-care practices for maintaining well-being \nModule 8: Continuous Improvement and Sustainability\n● Reflecting on time management practices and identifying areas for improvement\n● Strategies for ongoing self-assessment and adjustment\n● Developing habits for long-term time management success\n● Creating an action plan for implementing learned techniques \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/time-management-for-boosting-productivity/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231116
DTEND;VALUE=DATE:20231117
DTSTAMP:20260430T234324
CREATED:20230720T172447Z
LAST-MODIFIED:20230720T202552Z
UID:8346-1700092800-1700179199@uoa-academy.com
SUMMARY:The Art of Public Speaking & Presentation
DESCRIPTION:Delegation: The Art of Delegating Effectively (1 day)\nObjectives\nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation. \nTarget Audience\nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.. \nLearning Outcomes\n● Understand the concept and importance of delegation in a professional setting.\n● Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.\n● Effectively communicate expectations\, instructions\, and guidelines for delegated tasks.\n● Establish clear objectives\, deadlines\, and checkpoints for delegated tasks. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Delegation\n● Definition and importance of delegation\n● Benefits and challenges of delegation\n● Common misconceptions about delegation \nModule 2: Assessing Delegation Readiness\n● Evaluating task suitability for delegation\n● Analyzing team members’ skills and capabilities\n● Identifying barriers to effective delegation \nModule 3: Delegation Process\n● Step-by-step guide to effective delegation\n● Setting clear expectations and objectives\n● Assigning appropriate tasks and responsibilities\n● Establishing deadlines and checkpoints\n● Providing necessary resources and support \nModule 4: Effective Communication\n● Importance of clear and concise communication\n● Active listening and feedback techniques\n● Delivering instructions and guidelines effectively\n● Handling questions and concerns \nModule 5: Building Trust and Accountability\n● Developing trust within the team\n● Empowering team members to take ownership\n● Establishing accountability mechanisms\n● Recognizing and rewarding delegation efforts \nModule 6: Monitoring and Feedback\n● Strategies for monitoring progress and performance\n● Providing constructive feedback and guidance\n● Addressing challenges and obstacles\n● Adjusting delegation approach as needed \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/the-art-of-public-speaking-presentation/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231114
DTEND;VALUE=DATE:20231116
DTSTAMP:20260430T234324
CREATED:20230720T012540Z
LAST-MODIFIED:20230720T202639Z
UID:8296-1699920000-1700092799@uoa-academy.com
SUMMARY:Level 2: Microsoft Excel (Intermediate)
DESCRIPTION:Objectives\nThis course will enable participants to gain a good general understanding of the main features of Excel\, giving them the ability to produce standard spreadsheets\, creating simple formula\, formatting and printing spreadsheets  \nTarget Audience\nAnyone who is required to manage high volumes of email and communicate electronically. The content is applicable for people from all levels. \nLearning Outcomes\nThis course will provide learners with a core understanding of how to effectively operate and use the Excel spreadsheet software at an intermediate level.\n● Create advanced formulas\n● Analyse Data with Logical and Lookup Functions\n● Create and Modify Tables\n● Sort and Filter Data\n● Use Subtotal and Database Functions to Calculate Data\n● Visualize Data with Charts\n● Create Advanced Charts\n● Create a PivotTable\n● Filter Data by Using Slicers\n● Analyse Data with Pivot Charts\n● Insert and Modify Graphic Objects\n● Layer and Group Graphic Objects\n● Customize Workbooks\n● Manage Themes\n● Create and Use Templates\n● Protect Files\n● Preparing a Workbook for Multiple Audiences \nCourse Outline\nTopic 1 : Introduction to Excel 2016 Interface\n● Starting Excel\n● The Excel Interface\n● Changing Excel’s View\n● Working with Existing Workbook \nTopic 2 : Working with Microsoft Excel 2016\n● Creating Workbooks\n● Saving Workbooks\n● Input Basic Data\n● Using Data Types\n● Cutting\, Copying and Pasting Data\n● Editing Workbook’s Properties \nTopic 3 : Using Basic Formulas\n● Building Basic Formulas\n● Using Cell References\n● Using Cell Ranges \nTopic 4 : Formatting Cells and Ranges\n● Inserting and Deleting Cells\n● Manually Formatting Cell Contents\n● Using Format Painter\n● Paste Special Options\n● Formatting Cells with Styles\n● Hyperlink Data \nTopic 5 : Formatting Worksheets\n● Working with Rows and Columns\n● Using Themes\n● Modifying Worksheet’s Appearance\n● Inserting Headers and Footers \nTopic 6 : Adding Pictures and Shapes to a Worksheet\n● Inserting Pictures\n● Adding Shapes and WordArt\n● Deleting\, Copying and Moving Graphics\n● Formatting Graphics\n● Using SmartArt Graphics \nTopic 7 : Printing Worksheets\n● Preparing a Document for Printing\n● Printing with Backstage \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231108
DTEND;VALUE=DATE:20231110
DTSTAMP:20260430T234324
CREATED:20230720T012211Z
LAST-MODIFIED:20230720T202724Z
UID:8294-1699401600-1699574399@uoa-academy.com
SUMMARY:Etiquette & Protocol in Hospitality
DESCRIPTION:Objectives\n1. To provide the participants with adequate knowledge of food and beverage service incorporate with fine dining procedures.\n2. imparting service Etiquette and Protocol guidelines and procedures focusing on the standard of services in accordance to a specific requirement and other form of services available in the industry\n3. To acquire relevant knowledge pertaining to service for Royal and Monarchy’s Etiquette & Protocol. Knowing the Malaysian Monarchy systems.\n4. Enhancing the capability and ability of participants to excel through comprehensive learning thus enhance towards SERVICE EXCELLENCE. \nTarget Audience\nThis program is designed for employees in the hospitality business and for individuals who are in a supervisory position and above. \nLearning Outcomes\n● Behave correctly in both business and social situations.\n● Interact effectively with different types of guests.\n● Play the role of the ideal host at various functions.\n● Organize and manage events such as business luncheons and formal dinners.\n● Meet and greet important guests\, clients and customers in a proper manner. \nCOURSE CONTENT\nDAY 1\nModule 1: Management Responsibility\no Food Service Policy\no Food Safety Policy \nModule 2: Food Handler’s Commitment\no Social Obligation\no Criteria of Excellent Service\no Excel towards Service Excellence \nModule 3: Performing the Tasks in Accordance to:\no Job Description\no Job Specification \nModule 4: Getting to know Etiquette\no What is Etiquette?\no Definition of Etiquette \nModule 5: Knowing Protocol\no What is Protocol?\no Definition of Protocol\no What is service according to the Protocol? \nModule 6: Malaysian Monarchy Systems\no The First Cycle\no The Second Cycle\no Royal Protocol\no The Dignitaries Protocol \nModule 7: The Order of Precedence\no The sequence of Seniority\no The sequence of services according to OP \nModule 8: The Awards and Honorary Titles\no How to address?\no The priority \nModule 9: Beverage Management\no The Classification\no The 3 Beverage Components\no Wine Knowledge\no Liquor and Liquers\no Cocktail and Mocktail\no Fortified Wine & Aperitif\no Sparkling wine and Champagne \nModule 10: Menu Classification\no Type of Menu\no The Sequence of Menu\no Composing a Menu \nDAY 2\nModule 1: Type of Food Services\no Americans simplified services\no Services in Fine Dining \nModule 2: Knowing Type of Services\no French\no English\no Gueridon\no Russian Gueridon\no Butler Services\no The Sommelier \nModule 3: Understanding the Menu\no Table d’hote\no Ala Carte\no Carte du jour\no Plat du jour \nModule 4: Table Setting\no According to meals\, menu and dishes\no Changing of covers\no Rules of thumb \nModule 5: Table Setting\no Table setting according to given menu \nModule 6: Wine and Beverage Services\nModule 7: Basic Culinary Terminology (French) \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/etiquette-protocol-in-hospitality/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231107
DTEND;VALUE=DATE:20231109
DTSTAMP:20260430T234324
CREATED:20230720T011612Z
LAST-MODIFIED:20230720T202757Z
UID:8292-1699315200-1699487999@uoa-academy.com
SUMMARY:Generation Gap: Closing the Generation in the Workplace
DESCRIPTION:Objectives\nThe Generation Gap: Closing the Generation Gap in the Workplace training program is designed to equip participants with the knowledge and skills to effectively manage generational differences in the workplace. Through interactive discussions\, case studies\, role plays\, and practical exercises\, participants will gain insights into the characteristics\, values\, and communication styles of different generations. They will also learn strategies to bridge the generation gap\, foster collaboration\, improve communication\, and create a harmonious and productive work environment \nTarget Audience\nThe target audience for the “Generation Gap: Closing the Generation Gap in the Workplace” training program includes professionals at all levels\, managers\, team leaders\, and human resources personnel who are interested in understanding and managing generational\ndifferences to create a harmonious and productive work environment. \nLearning Outcomes\n● Understand the concept of the generation gap and its impact on the workplace.\n● Identify the characteristics\, values\, and communication styles of different generations.\n● Develop effective communication strategies to bridge the generation gap and improve intergenerational collaboration.\n● Recognize and address common sources of intergenerational conflicts in the workplace. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Generational Differences\n● Understanding the concept of the generation gap and its impact on the workplace\n● Exploring the characteristics\, values\, and preferences of different generations (Baby Boomers\, Generation X\, Millennials\, Generation Z)\n● Recognizing the strengths and challenges of each generation \nModule 2: Identifying Generational Stereotypes\n● Exploring common stereotypes and misconceptions about different generations\n● Understanding the dangers of generational biases in the workplace\n● Overcoming stereotypes and fostering inclusivity \nModule 3: Communication Styles Across Generations\n● Analyzing communication preferences and styles of different generations\n● Overcoming communication barriers and misinterpretations\n● Strategies for effective intergenerational communication \nModule 4: Building a Collaborative Workplace Culture\n● Promoting teamwork and collaboration across generations\n● Encouraging mutual respect and understanding\n● Leveraging diverse perspectives for innovative solutions \nDay 2:\nSession 5: Managing Intergenerational Conflicts\n● Identifying sources of conflicts between different generations\n● Strategies for resolving conflicts and promoting harmony\n● Building positive relationships and mutual support \nSession 6: Motivating and Engaging Different Generations\n● Understanding the unique motivations and drivers of each generation\n● Tailoring strategies to engage and retain different generations\n● Creating a positive and inclusive work environment \nSession 7: Mentoring and Knowledge Transfer\n● Harnessing the power of cross-generational mentoring\n● Creating opportunities for knowledge transfer between generations\n● Fostering a culture of continuous learning and development \nSession 8: Leading Across Generations\n● Effective leadership strategies for managing multi-generational teams\n● Leveraging generational diversity to drive organizational success\n● Creating an inclusive leadership style \nSession 9: Action Planning and Next Steps\n● Developing an action plan to implement learned strategies\n● Identifying opportunities for improving generational dynamics in the workplace\n● Setting goals for ongoing learning and development \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/generation-gap-closing-the-generation-in-the-workplace/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231101
DTEND;VALUE=DATE:20231103
DTSTAMP:20260430T234324
CREATED:20230720T010531Z
LAST-MODIFIED:20230720T202829Z
UID:8290-1698796800-1698969599@uoa-academy.com
SUMMARY:Managing Team Dynamics to Boost Performance
DESCRIPTION:Objectives\nThe Managing Team Dynamics to Boost Performance course is designed to provide participants with the knowledge and skills necessary to effectively manage and optimize team dynamics for improved performance. Through a combination of theoretical concepts\, practical exercises\, and case studies\, participants will learn strategies to foster collaboration\, enhance communication\, resolve conflicts\, and motivate team members towards achieving shared goals. \nTarget Audience\nThis course is designed for team leaders\, managers\, supervisors\, department heads\, project managers\, and human resources professionals who are seeking to enhance their skills in managing team dynamics and optimizing team performance. It is also suitable for professionals transitioning to leadership roles or those with responsibilities related to leading and managing teams effectively. \nLearning Outcomes\n● Understand the concept of team dynamics and its impact on team performance.\n● Identify the stages of team development and employ strategies to navigate through each stage effectively.\n● Foster a collaborative team environment by establishing clear goals\, defining roles\, and promoting open communication.\n● Employ effective communication techniques to enhance understanding\, engagement\, and teamwork within the team. \nCourse Outline:\nDay 1:\nModule 1: Understanding Team Dynamics\n● Exploring the concept of team dynamics and its impact on performance\n● Identifying the stages of team development and the challenges associated with each stage\n● Recognizing the importance of diversity and inclusivity in team dynamics \nModule 2: Building High-Performing Teams\n● Establishing clear team goals and defining roles and responsibilities\n● Enhancing trust and fostering effective communication within the team\n● Promoting collaboration and leveraging the strengths of team members \nModule 3: Effective Team Communication\n● Developing active listening skills for improved understanding and engagement\n● Enhancing verbal and non-verbal communication within the team\n● Utilizing feedback and constructive communication techniques \nDay 2:\nModule 4: Resolving Conflicts and Managing Team Challenges\n● Identifying common sources of conflicts within teams\n● Implementing strategies to address and resolve conflicts effectively\n● Managing difficult team members and challenging team situations \nModule 5: Motivating and Engaging Team Members\n● Understanding individual and team motivation factors\n● Applying motivational techniques to boost team performance and engagement\n● Creating a positive team culture and recognizing achievements \nModule 6: Enhancing Team Productivity and Performance\n● Setting performance expectations and metrics for the team\n● Monitoring and evaluating team progress and performance\n● Implementing strategies to overcome obstacles and enhance team productivity \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/managing-team-dynamics-to-boost-performance/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231030
DTEND;VALUE=DATE:20231101
DTSTAMP:20260430T234324
CREATED:20230720T005925Z
LAST-MODIFIED:20230720T202900Z
UID:8288-1698624000-1698796799@uoa-academy.com
SUMMARY:Level 1: Microsoft Excel (Fundamental)
DESCRIPTION:Objectives\nMicrosoft Excel is a powerful spreadsheet software used to organize\, analyze\, and present data efficiently. This one-day course is designed for beginners and aims to provide participants with a strong foundation in using Excel for everyday tasks. By the end of the course\, participants will be able to create\, format\, and manipulate spreadsheets\, perform basic calculations\, and gain a good understanding of Excel’s essential features. \nTarget Audience\nThe target audience for this Microsoft Excel Fundamentals – Level 1 course is beginners and individuals with little to no prior experience with Excel. It is ideal for office workers\, students\, administrative professionals\, or anyone who needs to work with data and wants to gain a\nfundamental understanding of Excel’s basic functionalities. \nLearning Outcomes\n● Navigate the Excel interface confidently and efficiently.\n● Create\, save\, and manage spreadsheets and workbooks.\n● Format data and cells to make the spreadsheet visually appealing and organized.\n● Perform basic calculations using formulas and functions\, such as addition\, subtraction\, multiplication\, and division.\n● Develop a solid foundation in Microsoft Excel\, providing a basis for further learning and more advanced Excel courses. \nCourse Outline:\nModule 1: Introduction to Microsoft Excel\n● Excel interface and navigation\n● Working with workbooks and worksheets\n● Basic data entry and editing techniques \nModule 2: Formatting Data and Cells\n● Applying font styles and formatting\n● Adjusting cell alignments and indents\n● Using borders and shading\n● Formatting numbers and dates \nModule 3: Basic Formulas and Functions\n● Understanding cell references (relative and absolute)\n● Performing arithmetic calculations\n● Using SUM\, AVERAGE\, COUNT\, and other essential functions\n● Applying auto-fill and auto-series techniques \nModule 4: Data Sorting and Filtering\n● Sorting data in ascending and descending order\n● Applying custom sorts based on specific criteria\n● Using AutoFilter to filter data \nDay 2:\nModule 5: Working with Tables\n● Creating and managing Excel tables\n● Using table features for data organization and analysis\n● Utilizing the “Total Row” feature to calculate summary statistics within the table\n● Understanding the benefits of using structured references in formulas within tables \nModule 6: Data Visualization with Charts\n● Creating different chart types (column\, bar\, pie\, line\, etc.)\n● Formatting and customizing charts for better visualization\n● Applying chart elements like axis titles and chart titles for better context\n● Modifying chart types and switching rows/columns for varied chart representations \nModule 7: Conditional Formatting\n● Applying conditional formatting to highlight data based on specific rules\n● Using icon sets\, data bars\, and color scales\n● Utilizing conditional formatting to identify duplicates or unique values in data\n● Managing and clearing conditional formatting rules as needed \nModule 8: Printing and Page Setup\n● Previewing and adjusting print settings\n● Page layout and print area settings\n● Printing options for worksheets and workbooks \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/level-1-microsoft-excel-fundamental/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231025
DTEND;VALUE=DATE:20231027
DTSTAMP:20260430T234324
CREATED:20230720T004424Z
LAST-MODIFIED:20230720T203030Z
UID:8284-1698192000-1698364799@uoa-academy.com
SUMMARY:Speak Up! Facing Difficult People and Conversation Confidently
DESCRIPTION:Objectives\nAs an executive\, it is a key responsibility to effectively communicate with various stakeholders such as superiors\, colleagues\, customers\, and vendors. That said\, in the face of difficult situations\, many individuals may feel uncomfortable to be part of such conversations. Throughout this course\, our expert trainer will provide guidance and support to help you navigate challenging conversations with confidence. You will learn how to develop the necessary skills to communicate assertively while also showing empathy in such situations. \nTarget Audience\nThe “Speak Up! Facing Difficult People and Conversation Confidently” course is designed for professionals across various roles such as senior managers\, managers\, team leaders and senior executives who want to improve their communication skills and gain confidence in dealing with difficult people and challenging conversations. \nLearning Outcomes\n● Learn that communication never stops\n● Be able to articulate our thoughts and opinions to others confidently\n● Understand our personality and using it to enhance relationships\n● Be assertive with others on what needs to be done \nModule 1: Communicate Non-Stop\n● The Communication Model –We Communicate Always\n● The Reality and Facts vs Perception and Fear Activity: A Visual Assessment \nModule 2: Practice Open Communication:\n● The Power of Human Connection\n● Personality Profiling to Enhance Communication and Relationship with Others\n● Human Connection – High Tech vs. High Touch\n● The 4 Key Strategies to Connect Everyone Exercise : DiSC Profiling \nModule 3: Be More Assertive\n● The Four Steps To Assertive Behavior\n● Saying ‘No’ To Unreasonable/Unrealistic Demands\n● Telling Others What You Want – Asking For Things\n● Providing Feedback to Others using BIS\n● Expressing Opinions Effectively – Getting People To Listen\n● Conflict Management Exercise: Role Plays on Assertiveness and Conflict \nModule 4: Framing a Courageous Conversation\n● Types of Courageous Conversation\n● What Is Your Story- Emotions Vs Facts\n● Anchor Your Conversation Content with GPS (Gap\, Pattern and Solutions).\n● The Stages in a Conversation Activity: Framing The Stories \nModule 5: Directions for A Courageous Conversation\n● The 3H to Move forward\n● Using SOOAR and SCARE Techniques for Speaking to Management\n● DESSC for Serious Staff Communication Activity: Role Plays on Various Courageous Conversation \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today! \n  \n 
URL:https://uoa-academy.com/events/speak-up-facing-difficult-people-and-conversation-confidently/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231018
DTEND;VALUE=DATE:20231020
DTSTAMP:20260430T234324
CREATED:20230720T003253Z
LAST-MODIFIED:20230720T203112Z
UID:8280-1697587200-1697759999@uoa-academy.com
SUMMARY:Techniques on your Way to Microsoft Work Report Excellence
DESCRIPTION:Objectives\nThe Techniques on your Way to Microsoft Word Report Excellence course is designed to equip participants with the essential skills and techniques to create professional and visually appealing reports using Microsoft Word. Over the course of two days\, participants will learn\nhow to leverage Word’s advanced features and formatting tools to design\, structure\, and present reports effectively. Through hands-on exercises and practical examples\, participants will enhance their proficiency in document layout\, styling\, graphics integration\, and collaborative editing\, enabling them to produce high-quality reports that meet professional standards. \nTarget Audience\nThe Techniques on your Way to Microsoft Word Report Excellence course is designed for professionals\, office administrators\, content creators\, and individuals who regularly create reports using Microsoft Word. It is suitable for beginners and intermediate users who want to enhance their skills in report design\, formatting\, and document management. \nLearning Outcomes\n● Understand the key principles of effective report design and layout.\n● Utilize Microsoft Word’s advanced formatting tools to enhance document appearance.\n● Create and apply custom styles for consistent and professional formatting.\n● Incorporate tables\, charts\, and visual elements to enhance data presentation.\n● Effectively manage and navigate large documents using headers\, footers\, and page numbering. \nCourse Outlines:\nDay 1\nModule 1: Introduction to Report Design Principles\n● Understanding the importance of effective report design and layout.\n● Exploring key elements of visual hierarchy\, readability\, and accessibility.\n● Identifying common challenges in report creation and formatting. \nModule 2: Advanced Formatting Techniques\n● Utilizing Microsoft Word’s formatting tools for consistent and professional document appearance.\n● Creating and modifying custom styles for efficient formatting.\n● Using formatting features such as indents\, line spacing\, and text alignment. \nModule 3; Incorporating Tables\, Charts\, and Visual Elements\n● Designing and formatting tables to present data effectively.\n● Creating and customizing charts for data visualization.\n● Integrating graphics\, images\, and other visual elements into reports. \nModule 4: Managing Document Structure and Navigation\n● Creating and formatting document sections for better organization.\n● Using headers\, footers\, and page numbering for document consistency.\n● Navigating and managing large documents efficiently. \nDay 2:\nModule 5: Collaboration and Reviewing\n● Sharing and collaborating on documents using Microsoft Word’s collaboration features.\n● Reviewing and tracking changes made by multiple contributors.\n● Resolving comments and managing document versions. \nModule 6: Time-Saving Techniques and Productivity Tools\n● Applying time-saving techniques for efficient document creation and editing.\n● Using formatting shortcuts\, auto-text\, and building blocks for increased productivity.\n● Customizing Microsoft Word templates for streamlined report production. \nModule 7: Proofreading and Editing\n● Applying proofreading techniques to ensure accuracy and clarity in reports.\n● Using spelling and grammar checking tools effectively.\n● Editing and revising reports for improved readability and coherence. \nModule 8: Finalizing and Distributing Reports\n● Saving reports in different file formats (e.g.\, PDF\, print) for distribution.\n● Adding final touches such as cover pages\, table of contents\, and appendices.\n● Checking for consistency\, formatting\, and overall document quality \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/techniques-on-your-way-to-microsoft-work-report-excellence/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231017
DTEND;VALUE=DATE:20231019
DTSTAMP:20260430T234324
CREATED:20230720T002731Z
LAST-MODIFIED:20230720T203139Z
UID:8278-1697500800-1697673599@uoa-academy.com
SUMMARY:Supervisory Development Skills
DESCRIPTION:Objectives\nThe Supervisory Development Skills course is designed to equip participants with the essential knowledge and skills to excel in their roles as supervisors. Through a combination of theoretical concepts\, practical exercises\, and case studies\, participants will develop the necessary competencies to effectively lead teams\, manage performance\, communicate effectively\, and handle common supervisory challenges. \nTarget Audience\nSupervisors who would like to develop highly effective supervisory skills in order to professionally and successfully manage their teams. \nLearning Outcomes\nBy the end of the course\, participants will be able to:\n● Define the supervisor’s three roles and his/her related competencies for optimal performance\n● Apply the essential supervisory functions that are key for the success of the team\n● Use powerful communication skills in order to maintain trust and boost cooperation\n● Implement effective coaching/mentoring techniques to help the team progress and grow\n● Apply effective time management techniques to increase the productivity of the team \nCourse Outline \nMODULE 1: GAIN THE MINDSET\nUnderstand & Explore\n● Their role as a Supervisor\n● Difference between management and leadership\n● How to balance both sets of skills?\n● Your Journey: – From a team member to a team leader\n● Competencies of a supervisor\n● Understand the tools for practical leadership skills to apply to work situations and challenges \nMODULE 2: MANAGING PEOPLE\n● Managing the expectations\n● Managing team members\n● Managing peers\n● Managing your managers \nMODULE 3: TIME – MANAGEMENT\n● How to manage time?\n● Prioritizing the To-Do List\n● Delegating work \nMODULE 4: COMMUNICATION\n● Evaluate self in communication abilities\n● Develop communication- oral and written\n● Evaluate your natural Listening skills\n● Acquire active listening skills\n● Asking effective questions\n● Understand how to communicate during meetings\n● Being assertive \nMODULE 5: RECOGNISING THE ACHIEVEMENTS\nUnderstand\n● the relevance of recognizing the team members for their effort\n● strategies for recognizing the team members \nMODULE 6: TEAMWORK\n● Understand team dynamics\n● 5-step model of team-development\n● Characteristics of a highly effective team\n● Examine how to enhance the value and effectiveness of your team\n● Identify opportunities for improving self and the team\n● Create action- plan for applying the concepts and skills \nMODULE 7: DELEGATION & ACCOUNTABILITY\n● Importance of delegation and accountability\n● Assess your current delegation and accountability strengths and areas for improvement\n● Learn how to effectively communicate a delegated assignment to team members and follow through with them for accountability \nMODULE 8: BUILDING TRUST\n● Importance of trust to build productive relationships and achieving business results\n● Identify the behaviours and actions that make and break trust\n● How to rebuild lost or damaged trust?\n● Create action plans and strategies for sustainability \nMODULE 9: CONFLICT MANAGEMENT\n● Develop awareness about your approach to managing differences at the workplace\n● Explore root cause of differences and conflict\n● Understand the distinctive approaches to managing differences and conflict \nMODULE 10: STRESS MANAGEMENT\n● Identify situations and factors which lead to stress\n● Understand how to handle high-pressure situations\n● Explore possible outcomes when stress management techniques are employed \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/supervisory-development-skills/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231017
DTEND;VALUE=DATE:20231019
DTSTAMP:20260430T234324
CREATED:20230719T225227Z
LAST-MODIFIED:20230831T233124Z
UID:8266-1697500800-1697673599@uoa-academy.com
SUMMARY:Food Safety Management: Food Fraud\, Security & Defense
DESCRIPTION:Food Safety Management: Food Fraud\, Security & Defense (2 days)\nObjectives\nThe Food Safety Management: Food Fraud\, Security & Defense course is designed to provide participants with a deep understanding of the critical issues related to food safety\, fraud prevention\, security\, and defense. In this comprehensive training program\, participants will explore the various challenges faced by the food industry and learn practical strategies to safeguard food integrity and protect consumers. The course will cover key concepts\, regulatory frameworks\, risk assessment methodologies\, and best practices for ensuring food safety and preventing fraud in the food supply chain. \nTarget Audience\nThis course on Food Safety Management: Food Fraud\, Security & Defense is designed for a diverse range of individuals in the food industry. It is suitable for professionals working in food manufacturing\, processing\, distribution\, and retail\, as well as quality assurance\npersonnel\, food safety managers\, regulatory officials\, food industry consultants\, and students studying food science or related fields. The course provides practical insights and strategies to ensure food safety\, prevent fraud\, and enhance security measures throughout\nthe food supply chain. \nLearning Outcomes\n● Understand the importance of food safety in the food industry and the implications of food fraud on consumer safety.\n● Identify common types of food fraud and develop strategies to prevent and detect fraudulent activities.\n● Conduct vulnerability assessments and risk management strategies to mitigate food fraud risks.\n● Implement food defense and security measures to protect against intentional contamination or threats in the food supply chain. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Food Safety Management\n● Importance of food safety in the food industry\n● Overview of food safety management systems\n● Regulatory requirements and standards \nModule 2: Food Fraud and its Implications\n● Understanding food fraud and its impact on consumer safety\n● Common types of food fraud\n● Case studies of food fraud incidents \nModule 3: Vulnerability Assessment and Risk Management\n● Conducting vulnerability assessments in the food supply chain\n● Identifying and prioritizing risks related to food fraud and adulteration\n● Developing risk management strategies \nModule 4: Food Defense and Security Measures\n● Introduction to food defense and security concepts\n● Threats and vulnerabilities in the food industry\n● Implementing preventive measures and security controls \nDay 2:\nModule 5: Food Fraud Prevention and Detection\n● Preventive controls and strategies to mitigate food fraud risks\n● Analytical methods and techniques for detecting food fraud\n● Implementing a food fraud prevention plan \nModule 6: Traceability and Supply Chain Integrity\n● Importance of traceability in ensuring food safety and authenticity\n● Technologies and systems for traceability and trace-back\n● Ensuring supply chain integrity and transparency \nModule 7: Regulatory Compliance and Certification\n● Understanding food safety regulations and standards\n● Certification schemes and their role in food safety management\n● Auditing and compliance monitoring \nModule 8: Crisis Management and Communication\n● Developing crisis management plans for food safety incidents\n● Effective communication strategies during food safety crises\n● Stakeholder engagement and media relations \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/food-safety-management-food-fraud-security-defense/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231013
DTEND;VALUE=DATE:20231014
DTSTAMP:20260430T234324
CREATED:20230720T002107Z
LAST-MODIFIED:20230720T203217Z
UID:8275-1697155200-1697241599@uoa-academy.com
SUMMARY:Work-Life Integration
DESCRIPTION:Work-Life Integration (1 day)\nObjectives\nThe “Work-Life Integration” course is a one-day program designed to help participants achieve a harmonious blend of work and personal life. It explores the concept of work-life integration\, the challenges and benefits associated with it\, and provides practical strategies and techniques to effectively manage work and personal responsibilities. The course emphasizes the importance of aligning personal values\, setting boundaries\, managing time\, building resilience\, and nurturing relationships to create a sustainable work-life integration. \nTarget Audience\nThe course is suitable for professionals at all levels who are seeking to improve their work-life balance and integration. It is beneficial for individuals experiencing challenges in managing work and personal responsibilities\, those who feel overwhelmed by the demands\nof work\, and those who wish to enhance their overall well-being and satisfaction in both professional and personal spheres. \nLearning Outcomes\n● Understand the concept of work-life integration and its impact on personal and professional well-being.\n● Assess their current work-life integration and identify areas of improvement.\n● Define their personal values and priorities to align them with work and personal life.\n● Employ effective time management and productivity techniques to optimize work and personal tasks. \nCourse Outline:\nCourse Duration: 1 Day \nSession 1: Introduction to Work-Life Integration\n● Understanding the concept of work-life integration\n● Benefits and challenges of work-life integration\n● Exploring the impact of work-life balance on personal and professional well-being \nSession 2: Assessing Your Current Work-Life Integration\n● Reflecting on personal work-life integration experiences\n● Identifying areas of imbalance and potential stressors\n● Setting goals for achieving work-life integration \nSession 3: Defining Your Values and Priorities\n● Understanding personal values and their role in work-life integration\n● Identifying key priorities in different life domains\n● Aligning work and personal values for better integration \nSession 4: Time Management and Productivity Techniques\n● Effective time management strategies\n● Prioritization techniques and tools\n● Overcoming procrastination and managing distractions\n● Maximizing productivity through focus and energy management \nSession 5: Setting Boundaries and Managing Expectations\n● Establishing clear boundaries between work and personal life\n● Communicating boundaries effectively with colleagues and family\n● Managing expectations from yourself and others\n● Negotiating flexibility and support in the workplace \nSession 6: Building Resilience and Managing Stress\n● Understanding the impact of stress on work-life integration\n● Developing resilience skills for managing stress\n● Stress reduction techniques\, such as mindfulness and relaxation exercises\n● Balancing self-care and work demands \nSession 7: Strategies for Effective Remote Work\n● Addressing the challenges of remote work in work-life integration\n● Establishing routines and boundaries in a remote work environment\n● Leveraging technology for increased productivity and work-life balance\n● Maintaining social connections and avoiding isolation \nSession 8: Nurturing Relationships and Support Networks\n● Fostering positive relationships at work and home\n● Building support networks and seeking help when needed\n● Strategies for effective communication and collaboration\n● Balancing the needs of personal and professional relationships \nSession 9: Creating an Action Plan for Sustainable Work-Life Integration\n● Integrating the concepts and strategies learned throughout the course\n● Developing a personalized action plan for work-life integration\n● Identifying resources and support systems for ongoing success\n● Committing to continuous improvement and self-reflection \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/work-life-integration/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231010
DTEND;VALUE=DATE:20231011
DTSTAMP:20260430T234324
CREATED:20230720T001213Z
LAST-MODIFIED:20230720T203252Z
UID:8273-1696896000-1696982399@uoa-academy.com
SUMMARY:Turbocharge your Performance in Decision Making
DESCRIPTION:Objectives\nThe main objective of the “Turbocharge Your Performance in Decision Making” course is to equip participants with the knowledge\, skills\, and strategies necessary to enhance their decision-making abilities and make effective decisions in the workplace \nTarget Audience\nThe course is designed for professionals across various industries and job roles who are involved in decision making or would like to enhance their decision-making skills. It is suitable for managers\, supervisors\, team leaders\, project managers\, and individuals seeking to improve their ability to make effective decisions in the workplace. \nLearning Outcomes\n● Understand the decision-making process and its significance in the workplace.\n● Apply critical thinking skills and problem-solving techniques to enhance decision making.\n● Utilize data and information effectively to support decision making.\n● Evaluate risks and benefits associated with different choices and make informed decisions. \nCourse Outline:\nCourse Duration: 1 Day \nSession 1: Introduction to Effective Decision Making\n● Importance of decision making in personal and professional life\n● Common challenges and barriers to effective decision making\n● Overview of the course objectives and structure \nSession 2: Understanding Decision-Making Models\n● Rational decision-making model\n● Intuitive decision-making model\n● Pros and cons of each model\n● Selecting the appropriate model for different situations \nSession 3: Enhancing Cognitive Abilities for Decision Making\n● Improving critical thinking skills\n● Overcoming cognitive biases and heuristics\n● Developing analytical and problem-solving abilities\n● Utilizing creativity and innovation in decision making \nSession 4: Decision-Making Strategies and Techniques\n● Analytical decision making\n● Decision trees and scenario analysis\n● Cost-benefit analysis\n● Decision matrices and multi-criteria decision making\n● Group decision making and consensus building \nSession 5: Managing Risks and Uncertainty\n● Risk assessment and risk management\n● Dealing with uncertainty and ambiguity\n● Applying decision-making tools in uncertain situations\n● Decision making under time constraints and limited information \nSession 6: Implementing and Evaluating Decisions\n● Developing action plans for decision implementation\n● Monitoring and evaluating decision outcomes\n● Learning from failures and successes\n● Continuous improvement in decision-making skills \nSession 7: Ethical Decision Making\n● Ethical considerations in decision making\n● Balancing individual and organizational values\n● Handling ethical dilemmas and conflicts of interest\n● Incorporating ethical frameworks into decision making \nSession 8: Decision-Making Case Studies and Practical Exercises\n● Analyzing real-world decision-making scenarios\n● Role-playing exercises for decision making\n● Group discussions and problem-solving activities\n● Applying the concepts and techniques learned throughout the course \nSession 9: Recap and Action Planning\n● Reviewing key takeaways from the course\n● Reflecting on personal decision-making strengths and weaknesses\n● Developing an action plan for applying the knowledge and \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/turbocharge-your-performance-in-decision-making/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231003
DTEND;VALUE=DATE:20231005
DTSTAMP:20260430T234324
CREATED:20230719T235351Z
LAST-MODIFIED:20230720T203330Z
UID:8270-1696291200-1696463999@uoa-academy.com
SUMMARY:Managing Multiple Tasks and Work Priorities
DESCRIPTION:Managing Multiple Task and Work Priorities (2 days)\nObjectives\nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills. \nTarget Audience\nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills. \nLearning Outcomes\n● Assess and analyze their workload to effectively manage multiple tasks and responsibilities.\n● Apply proven time management techniques to maximize productivity and minimize time wastage.\n● Prioritize tasks based on importance\, urgency\, and organizational goals.\n● Implement strategies to minimize interruptions and distractions and maintain focus. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Managing Multiple Tasks and Work Priorities\n● Understanding the challenges and impact of managing multiple tasks.\n● Identifying common time management pitfalls and how they affect productivity.\n● Setting goals for improving task management and work prioritization.\n● Analyzing Workload and Task Prioritization \nModule 2: Assessing the current workload and identifying tasks and responsibilities.\n● Applying prioritization techniques to categorize tasks based on importance and urgency.\n● Identifying key factors and criteria for effective task prioritization.\n● Time Management Techniques \nModule 3: Exploring proven time management strategies and techniques.\n● Setting realistic deadlines and creating a time management plan.\n● Overcoming procrastination and managing distractions.\n● Managing Interruptions and Distractions \nModule 4: Identifying common interruptions and distractions in the workplace.\n● Implementing strategies to minimize and effectively handle interruptions.\n● Developing techniques to regain focus and maintain productivity.\n● Delegating and Outsourcing Tasks \nModule 5: Recognizing tasks that can be delegated or outsourced.\n● Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.\n● Identifying tasks that are repetitive\, time-consuming\, or outside your core competency.\n● Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \nDay 2:\nModule 6: Effective Task and Project Planning\n● Breaking down projects into manageable tasks and creating action plans.\n● Utilizing task management tools and software for planning and tracking progress.\n● Incorporating flexibility and adaptability in task and project planning. \nModule 7: Prioritization Decision-Making\n● Making informed decisions on task prioritization based on organizational goals and deadlines.\n● Applying techniques such as the Eisenhower Matrix or ABC Analysis.\n● Evaluating trade-offs and considering the impact of task prioritization decisions. \nModule 8: Managing Work Overload and Stress\n● Recognizing signs of work overload and stress.\n● Implementing stress management techniques and self-care practices.\n● Seeking support and resources to manage work-related stress effectively. \nModule 9: Effective Communication and Collaboration\n● Communicating task priorities and deadlines clearly to stakeholders.\n● Collaborating with team members and stakeholders to manage interdependencies.\n● Resolving conflicts and managing competing priorities effectively. \nModule 10: Flexibility and Adaptability\n● Developing a flexible mindset to adapt to changing priorities and unforeseen circumstances.\n● Embracing agile approaches and adjusting plans as needed.\n● Managing conflicting demands and reprioritizing tasks when necessary. \nModule 11: Personal Productivity and Continuous Improvement\n● Developing personal productivity habits and routines.\n● Reviewing and reflecting on task management practices for continuous improvement.\n● Leveraging technology and tools for enhanced productivity. \nModule 12: Conclusion and Action Planning\n● Summarizing key takeaways from the course.\n● Creating an action plan for implementing task management and work prioritization strategies.\n● Setting goals and accountability measures for ongoing improvement. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/managing-multiple-tasks-and-work-priorities/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230921
DTEND;VALUE=DATE:20230923
DTSTAMP:20260430T234324
CREATED:20230719T213928Z
LAST-MODIFIED:20230831T200946Z
UID:8249-1695254400-1695427199@uoa-academy.com
SUMMARY:NLP for Managers: Negotiations & Effective Methods to Influence others
DESCRIPTION:Objectives\nThe human nervous system can be thought of as goal seeking & we tend to get what we focus on. Well-formed outcomes are an important tool for ensuring that we get more of what we want in our life. The course is designed to help our target audience to get exactly that through practical approaches & simple applicable methods. It also guides the audience on how to reframe their current beliefs by applying different meanings to behaviors\, situations in life & also to new beliefs that they would like to have. It can create a very powerful change in\nhow they have been dealing with others & how they can deal better with challenges in life. \nTarget Audience\nManagers\, Head of Departments\, Supervisors\, HR Personnel\, Personnel Dealing with Contracts \nLearning Outcomes\n● Able to demonstrate on how to control their own state of mind\n● Develop & demonstrate powerfully persuasive communication skills through influencing & negotiating\n● Overcome obstacles in business\, working life & personal life Help others to get the results they want\n● Ability to apply the techniques to create desired experiences & outcome \nCourse Outlines\nModule 1: Pillars of NLP (Neuro Linguistic Programming)\n● Outcome / Direction\n● Able to demonstrate on how to control their own state of mind\n● “Are We There Yet”?\n● Behavioural Flexibility \nModule 2: Influencing Others by Observing Sensory Acuity\n● Building Bridges not\n● Leading & Pacing\n● Identifying your Target Audience Favored REP Systems\n● Recognizing Emotions & Assessing Cues\n● Hierarchy of Ideas & Reframing \nModule 3: Techniques to Influence Your Mind\n● Making The Right Decisions\n● Using Subconscious Mind to Find Answers\n● Tapping into Creativity\n● Programming Your Mind to Succeed \nModule 4: Fine Tuning Problems into Opportunities\n● Developing Prosperity Beliefs & Dealing with Adversity\n● Facing Fear & Overcoming Mistakes\n● Changing Your State of Mind Instantly! \nModule 5: NLP Philosophy in Negotiation\n● Agreement Pattern\n● Hypnotic Language Pattern\n● Handling Objections\n● Expressing Authority & Criticism\n● Increasing Compliance \nModule 6: Steps Negotiation\n● Rapport\n● Ask Questions\n● Find a Need\n● Link Value\n● Handle Objections \nModule 7: Negotiation Techniques\n● Negotiation with The “Left Thumb Person”\n● Negotiation with The “Right Thumb Person”\n● Negotiation vs Selling & Haggling \nModule 8: Lights Camera Action\n● Role Play: Personal Negotiation\n● Role Play: Business Negotiation \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/nlp-for-managers-negotiations-effective-methods-to-influence-others/
CATEGORIES:Interpersonal Skill,Personal Growth & Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230920
DTEND;VALUE=DATE:20230922
DTSTAMP:20260430T234324
CREATED:20230719T215240Z
LAST-MODIFIED:20230831T201043Z
UID:8251-1695168000-1695340799@uoa-academy.com
SUMMARY:Change Management – Managing Change and How to deal with it?
DESCRIPTION:Objectives\nChange is an inevitable aspect of organizations\, and effective change management is crucial for successful transitions. This two-day training course on Change Management provides participants with essential knowledge\, skills\, and tools to effectively manage and navigate organizational change. Through interactive sessions\, case studies\, and practical exercises\, participants will develop a comprehensive understanding of change management principles and learn strategies to mitigate resistance\, engage stakeholders\, and drive successful change initiatives. \nTarget Audience\nThe Change Management course is designed for professionals at all levels who are involved in or responsible for managing organizational change initiatives. This includes managers\, supervisors\, team leaders\, project managers\, HR professionals\, and individuals involved in change management roles or projects within their organizations. \nLearning Outcomes\n● Understand the importance of change management in organizational success.\n● Identify the different types and drivers of organizational change.\n● Apply various change management models and frameworks to effectively manage change initiatives.\n● Develop strategies to overcome resistance to change and build buy-in. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Change Management\n● Understanding the need for change management\n● The impact of change on individuals and organizations\n● Key roles and responsibilities in change management \nModule 2: Types and Drivers of Change\n● Differentiating between proactive and reactive change\n● Identifying external and internal drivers of change\n● Exploring the common types of organizational change \nModule 3: Change Management Models and Frameworks\n● Lewin’s Change Management Model\n● Kotter’s Eight-Step Change Model\n● ADKAR Model for individual change\n● Prosci’s Change Management Process \nModule 4: Overcoming Resistance to Change\n● Common sources of resistance\n● Strategies to address resistance and build buy-in\n● Creating a supportive change culture \nDay 2:\nModule 5: Stakeholder Engagement and Communication\n● Identifying and analyzing stakeholders\n● Developing a stakeholder engagement plan\n● Effective communication strategies during change \nModule 6: Planning and Executing Change Initiatives\n● Change readiness assessment\n● Developing a change management plan\n● Managing risks and contingencies \nModule 7: Evaluating and Monitoring Change\n● Key performance indicators for change management\n● Continuous improvement and learning from change\n● Sustaining change in the long term \nModule 8: Case Studies and Practical Exercises\n● Analyzing real-life change management case studies\n● Applying change management principles to practical scenarios\n● Group discussions and exercises to reinforce learning \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/change-management-managing-change-and-how-to-deal-with-it/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230920
DTEND;VALUE=DATE:20230921
DTSTAMP:20260430T234324
CREATED:20230719T232848Z
LAST-MODIFIED:20230720T204216Z
UID:8268-1695168000-1695254399@uoa-academy.com
SUMMARY:Email Etiquette
DESCRIPTION:Email Etiquette (1 Day)\nObjectives\nEmail etiquette is a set of principles to write or answer emails in a socially or professionally acceptable manner. It includes language\, structure\, grammar\, and tone. Email etiquette differs based on the recipient and between professional and personal emails. \nLearning Objectives\n● Develop a heightened awareness of the potential perils of digital communication.\n● Master effective email structures to achieve clarity and successful communication.\n● Learn to write for the reader\, starting with effective subject lines.\n● Make the most of ’email estate’ \nTarget Audience\nOpen to all employees\, especially administrators. \nCourse Outline\nModule 1: Introduction & Background to e-mailing\n● 10 Advantages of Using E-Mail\n● 10 Disadvantages of Using E-Mail\n● Rules For Email Etiquette\n● Inappropriate Use of Email \nModule 2: Salutations\n● Salutations Definition\n● Casual Salutations\n● Creative & Personalized Alternative Salutations\n● Salutations to Avoid \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/email-etiquette/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230919
DTEND;VALUE=DATE:20230921
DTSTAMP:20260430T234324
CREATED:20230719T224636Z
LAST-MODIFIED:20230831T233428Z
UID:8264-1695081600-1695254399@uoa-academy.com
SUMMARY:Digital Marketing & Social Medias: Developing Tomorrow's Marketers
DESCRIPTION:Digital Marketing & Social Media – Developing Tomorrow’s Marketers (2 days)\nObjectives\nThe Digital Marketing & Social Media course is designed to equip participants with the knowledge and skills needed to thrive in the ever-evolving field of digital marketing. This comprehensive training program covers essential concepts\, strategies\, and tools used in today’s digital landscape. Participants will gain practical insights and hands-on experience to develop effective digital marketing and social media campaigns\, driving business growth and engagement with target audiences. \nTarget Audience\nThis comprehensive course on digital marketing and social media is suitable for marketing professionals\, business owners and entrepreneurs\, advertising and communication professionals\, as well as students and graduates interested in gaining practical knowledge\nand skills in the ever-evolving field of digital marketing. \nLearning Outcomes\n● Understand the key concepts\, strategies\, and tools used in digital marketing and social media.\n● Develop effective digital marketing campaigns to drive business growth and engagement.\n● Optimize websites for better user experience and conversion rates.\n● Implement search engine optimization (SEO) techniques to improve website visibility. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Digital Marketing\n● Overview of digital marketing landscape\n● Importance of digital marketing in today’s business environment\n● Key digital marketing concepts and terminology \nModule 2: Website Optimization and User Experience\n● Understanding website optimization and its impact on user experience\n● Effective website design principles\n● Conversion rate optimization techniques \nModule 3: Search Engine Optimization (SEO)\n● Introduction to SEO and its role in digital marketing\n● Keyword research and optimization\n● On-page and off-page optimization strategies \nModule 4: Pay-Per-Click (PPC) Advertising\n● Introduction to PPC advertising\n● Setting up and managing PPC campaigns\n● Bid management and optimization \nModule 5: Social Media Marketing\n● Overview of major social media platforms\n● Developing a social media strategy\n● Creating engaging social media content\n● Social media advertising and analytics \nDay 2:\nModule 6: Content Marketing\n● Understanding content marketing and its importance\n● Creating compelling and shareable content\n● Content distribution and promotion strategies \nModule 7: Email Marketing\n● Introduction to email marketing\n● Building an effective email marketing campaign\n● Best practices for email deliverability and engagement \nModule 8: Mobile Marketing\n● Overview of mobile marketing trends and strategies\n● Mobile advertising and app marketing\n● Optimizing campaigns for mobile devices \nModule 9: Analytics and Data-Driven Marketing\n● Importance of data-driven decision-making in digital marketing\n● Web analytics tools and metrics\n● Tracking and measuring campaign performance \nModule 10: Emerging Trends in Digital Marketing\n● Overview of the latest trends and technologies shaping digital marketing\n● Artificial Intelligence (AI) in marketing\n● Influencer marketing and user-generated content \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/digital-marketing-social-medias/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230913
DTEND;VALUE=DATE:20230915
DTSTAMP:20260430T234324
CREATED:20230719T215920Z
LAST-MODIFIED:20230831T201140Z
UID:8253-1694563200-1694735999@uoa-academy.com
SUMMARY:Professional Image and Business Etiquette
DESCRIPTION:Objectives\nThe Professional Image and Business Etiquette course is designed to help participants develop essential skills and knowledge related to projecting a professional image and mastering business etiquette. Through interactive sessions\, practical exercises\, and real-life examples\, participants will learn how to enhance their personal brand\, communicate effectively\, and navigate professional situations with confidence and professionalism. \nTarget Audience\nThis course is designed for professionals at all levels who want to enhance their professional image and business etiquette skills. It is suitable for employees who interact with clients\, customers\, and colleagues in various business settings. It is also beneficial for individuals seeking to improve their networking skills and build strong professional relationships. Additionally\, new hires and individuals transitioning to a professional work environment can greatly benefit from this course. \nLearning Outcomes\n● Understand the importance of professional image and business etiquette in the workplace.\n● Present themselves professionally through appropriate personal appearance\, grooming\, and dressing for success.\n● Use non-verbal communication effectively\, including body language\, facial expressions\, and handshakes.\n● Demonstrate proper business communication etiquette in written and oral communication\, including email\, phone\, and video conferences. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Professional Image and Business Etiquette\n● Importance of professional image and business etiquette in the workplace\n● Impact of personal appearance and behavior on professional success\n● Overview of key concepts and skills \nModule 2: Personal Appearance and Dressing for Success\n● Dress codes and standards in different business settings\n● Dressing appropriately for various professional occasions\n● Grooming and personal hygiene tips\n● Choosing appropriate accessories and footwear \nModule 3: Non-Verbal Communication\n● Understanding the power of body language\n● Effective use of facial expressions and eye contact\n● Posture\, gestures\, and handshakes\n● Personal space and proxemics \nModule 4: Business Communication Etiquette\n● Written communication etiquette (emails\, memos\, and letters)\n● Telephone etiquette and effective phone communication\n● Video conference etiquette\n● Netiquette and online communication guidelines \nDay 2:\nModule 5: Professional Networking\n● Importance of networking for professional growth\n● Developing networking skills\n● Building and maintaining professional relationships\n● Effective use of social media for networking \nModule 6: Business Dining Etiquette\n● Overview of dining etiquette for business settings\n● Proper use of utensils and table manners\n● Handling difficult food items and dining challenges\n● Hosting and attending business meals \nModule 7: Meeting and Presentation Etiquette\n● Effective meeting etiquette\n● Roles and responsibilities in meetings\n● Active listening skills\n● Presentation etiquette and public speaking tips \nModule 8: Cultural Sensitivity and Diversity\n● Understanding and respecting cultural differences\n● Global business etiquette\n● Working with diverse teams and clients\n● Avoiding cultural pitfalls and stereotypes \nModule 9: Handling Workplace Challenges\n● Dealing with difficult colleagues and conflict resolution\n● Workplace etiquette and professional conduct\n● Office politics and maintaining professionalism\n● Managing professional reputation and online presence \nModule 10: Personal Branding and Professional Image Maintenance\n● Developing a personal brand and unique value proposition\n● Managing and enhancing professional image over time\n● Continual learning and professional development\n● Creating a personal action plan for ongoing improvement \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/professional-image-and-business-etiquette/
CATEGORIES:Interpersonal Development,Personal Growth & Development
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230913
DTEND;VALUE=DATE:20230915
DTSTAMP:20260430T234324
CREATED:20230719T222320Z
LAST-MODIFIED:20231228T014101Z
UID:8262-1694563200-1694735999@uoa-academy.com
SUMMARY:Mastering Public Speaking & Presentation
DESCRIPTION:Mastering Public Speaking & Presentation (2 days)\nObjectives\nThe “Mastering Public Speaking & Presentation” course is designed to equip participants with the skills\, techniques\, and confidence needed to deliver impactful and persuasive presentations in various professional settings. Through a combination of theory\, practical exercises\, and feedback sessions\, participants will develop the necessary skills to engage\, influence\, and inspire their audience effectively. \nTarget Audience\nThis course is designed for professionals at all levels who want to enhance their public speaking and presentation skills\, including managers\, team leaders\, sales representatives\, educators\, trainers\, and individuals who frequently deliver presentations or speeches in their professional roles. \nLearning Outcomes\n● Overcome fear and nervousness associated with public speaking and deliver presentations with confidence.\n● Analyze the audience and tailor presentations to effectively engage and meet their needs.\n● Develop clear and logical structures for presentations to enhance message delivery and audience understanding.\n● Craft powerful and persuasive messages that captivate and influence the audience. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Public Speaking\n● Understanding the importance of effective public speaking and its impact on professional success.\n● Overcoming common fears and anxieties associated with public speaking.\n● Exploring the qualities of an engaging and persuasive speaker. \nModule 2: Analyzing the Audience and Purpose\n● Identifying the target audience and their needs\, expectations\, and preferences.\n● Clarifying the purpose and desired outcomes of the presentation.\n● Adapting the message and delivery style to connect with the audience. \nModule 3: Structuring the Presentation\n● Developing a clear and logical structure for the presentation.\n● Capturing attention with a compelling introduction.\n● Organizing key points effectively and creating a memorable conclusion. \nModule 4: Crafting and Delivering a Powerful Message\n● Developing a clear and concise central message.\n● Utilizing storytelling techniques to engage and connect with the audience.\n● Using language\, tone\, and body language to convey confidence and credibility. \nModule 5: Visual Aids and Supporting Materials\n● Selecting and designing effective visual aids\, such as slides or props.\n● Enhancing the presentation with appropriate audiovisual elements.\n● Using supporting materials\, such as statistics or examples\, to strengthen key points. \nDay 2: \nModule 6: Engaging the Audience\n● Techniques for capturing and maintaining audience attention throughout the presentation.\n● Encouraging audience participation and interaction.\n● Handling questions\, interruptions\, and challenging audience members. \nModule 7: Effective Non-Verbal Communication\n● Mastering body language\, facial expressions\, and gestures to convey confidence and engagement.\n● Utilizing vocal variety\, pacing\, and emphasis for impactful delivery.\n● Enhancing stage presence and physical presence during presentations. \nModule 8: Managing Nervousness and Overcoming Challenges\n● Strategies for managing nervousness and stage fright.\n● Handling unexpected situations\, technical difficulties\, or distractions.\n● Building resilience and confidence as a speaker. \nModule 9: Persuasion and Influence Techniques\n● Understanding principles of persuasion and how to apply them in presentations.\n● Using rhetorical devices\, storytelling\, and evidence to influence and persuade the audience.\n● Addressing objections and counter arguments effectively. \nModule 10: Rehearsal and Feedback\n● Importance of rehearsal and techniques for effective practice.\n● Conducting self-evaluation and seeking constructive feedback.\n● Incorporating feedback to enhance delivery and presentation effectiveness. \nModule 11: Specialized Presentation Formats\n● Adapting presentation skills to different formats\, such as team presentations\, sales pitches\, or conference speeches.\n● Tailoring presentations for virtual or online platforms.\n● Adjusting presentation style for diverse audiences and cultural considerations. \nModule 12: Final Presentation and Conclusion\n● Delivering a final presentation incorporating the skills and techniques learned.\n● Reflection on progress and growth as a presenter.\n● Review of key takeaways and next steps for continued development. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/mastering-public-speaking-presentation/
CATEGORIES:Public Speaking
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230912
DTEND;VALUE=DATE:20230916
DTSTAMP:20260430T234324
CREATED:20230831T203612Z
LAST-MODIFIED:20230831T232451Z
UID:9784-1694476800-1694822399@uoa-academy.com
SUMMARY:Negotiating for results (hospitality sales focused)
DESCRIPTION:Kindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/negotiating-for-results-hospitality-sales-focused/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230912
DTEND;VALUE=DATE:20230914
DTSTAMP:20260430T234324
CREATED:20230720T181510Z
LAST-MODIFIED:20230831T202354Z
UID:8352-1694476800-1694649599@uoa-academy.com
SUMMARY:Sales Strategies: Alignment towards Organizational Advancement
DESCRIPTION:Objectives\nThe Sales Strategies: Alignment Towards Organizational Advancement course is a 2-day program designed to equip participants with the knowledge and skills to develop sales strategies that are strategically aligned with organizational goals and objectives. The course covers key areas such as understanding organizational goals\, analyzing target markets\, developing value propositions\, optimizing the sales process\, building customer relationships\, and measuring sales performance. Participants will learn practical strategies and techniques\nto enhance sales effectiveness\, increase market share\, and drive organizational advancement. \nTarget Audience\nThis course is designed for a diverse range of professionals who are involved in sales and business development roles. It is suitable for sales professionals and sales managers who want to enhance their strategic approach to sales and drive organizational advancement.\nBusiness owners and entrepreneurs who are responsible for driving sales growth within their organizations will also benefit from this course. Sales and marketing executives seeking to align their sales strategies with organizational goals and objectives are encouraged to\nattend. \nLearning Outcomes\n..\n● Understand the organization’s goals and objectives and align sales strategies accordingly.\n● Analyze target markets and customer segments to identify key opportunities for sales.\n● Develop compelling value propositions that resonate with customer needs and organizational strengths.\n● Map the customer journey and optimize the sales process to maximize sales effectiveness. \nCourse Outlines:\nDay 1:\nModule 1: Understanding Organizational Goals and Objectives\n● Overview of the organization’s mission\, vision\, and values\n● Identifying key organizational goals and objectives\n● Analyzing the market landscape and competitive environment \nModule 2: Target Market Analysis\n● Identifying and understanding the target market segments\n● Conducting market research and customer analysis\n● Assessing customer needs\, preferences\, and buying behaviors \nModule 3: Value Proposition Development\n● Defining and articulating the unique value proposition\n● Aligning the value proposition with customer needs and organizational strengths\n● Creating compelling messages and positioning strategies \nModule 4: Sales Funnel and Customer Journey Mapping\n● Understanding the sales funnel and its stages\n● Mapping the customer journey from awareness to purchase\n● Identifying touchpoints and opportunities for sales engagement \nDay 2:\nModule 5: Sales Team Training and Development\n● Developing a high-performing sales team\n● Sales skills training and product knowledge development\n● Motivating and incentivizing the sales team for success \nModule 6: Sales Process Optimization\n● Evaluating and optimizing the sales process\n● Streamlining sales activities and reducing inefficiencies\n● Implementing sales automation tools and technologies \nModule 7: Customer Relationship Management\n● Building strong customer relationships for repeat business\n● Customer retention strategies and loyalty programs\n● Effective customer communication and engagement \nModule 8: Key Account Management\n● Identifying and managing key accounts for strategic growth\n● Developing personalized account plans and relationship management strategies\n● Upselling and cross-selling opportunities within key accounts \nModule 9: Performance Measurement and Analysis\n● Establishing sales performance metrics and targets\n● Tracking and analyzing sales data and performance\n● Making data-driven decisions and adjustments to optimize results \nModule 10: Continuous Improvement and Adaptation\n● Embracing a culture of continuous improvement in sales\n● Monitoring market trends and adapting sales strategies accordingly\n● Agile sales approaches and responsiveness to changing customer needs \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/sales-strategies-alignment-towards-organizational-advancement-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20230908
DTEND;VALUE=DATE:20230909
DTSTAMP:20260430T234324
CREATED:20230719T221055Z
LAST-MODIFIED:20230720T204350Z
UID:8257-1694131200-1694217599@uoa-academy.com
SUMMARY:Delegation: The Art of Delegating Effectively
DESCRIPTION:Delegation: The Art of Delegating Effectively (1 day)\nObjectives\nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation. \nTarget Audience\nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.. \nLearning Outcomes\n● Understand the concept and importance of delegation in a professional setting.\n● Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.\n● Effectively communicate expectations\, instructions\, and guidelines for delegated tasks.\n● Establish clear objectives\, deadlines\, and checkpoints for delegated tasks. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Delegation\n● Definition and importance of delegation\n● Benefits and challenges of delegation\n● Common misconceptions about delegation \nModule 2: Assessing Delegation Readiness\n● Evaluating task suitability for delegation\n● Analyzing team members’ skills and capabilities\n● Identifying barriers to effective delegation \nModule 3: Delegation Process\n● Step-by-step guide to effective delegation\n● Setting clear expectations and objectives\n● Assigning appropriate tasks and responsibilities\n● Establishing deadlines and checkpoints\n● Providing necessary resources and support \nModule 4: Effective Communication\n● Importance of clear and concise communication\n● Active listening and feedback techniques\n● Delivering instructions and guidelines effectively\n● Handling questions and concerns \nModule 5: Building Trust and Accountability\n● Developing trust within the team\n● Empowering team members to take ownership\n● Establishing accountability mechanisms\n● Recognizing and rewarding delegation efforts \nModule 6: Monitoring and Feedback\n● Strategies for monitoring progress and performance\n● Providing constructive feedback and guidance\n● Addressing challenges and obstacles\n● Adjusting delegation approach as needed \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/delegation-the-art-of-delegating-effectively/
END:VEVENT
END:VCALENDAR