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DTSTART:20230101T000000
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BEGIN:VEVENT
DTSTART;VALUE=DATE:20240214
DTEND;VALUE=DATE:20240216
DTSTAMP:20260428T051835
CREATED:20240105T041006Z
LAST-MODIFIED:20240105T052939Z
UID:10982-1707868800-1708041599@uoa-academy.com
SUMMARY:Preventive Maintenance & Monitoring
DESCRIPTION:Objectives \nThe main objective of the Preventive Maintenance & Monitoring course is to equip professionals with the knowledge and skills required to implement effective preventive maintenance programs and monitoring systems. The course aims to instill a proactive approach to equipment and facility maintenance\, minimizing downtime\, reducing operational costs\, and extending the lifespan of assets. Participants will gain insights into creating and managing preventive maintenance plans and implementing monitoring techniques for optimal performance. \nTarget Audience \nThis course is designed for maintenance managers\, engineers\, technicians\, and facility managers responsible for ensuring the reliability and efficiency of equipment and facilities. It is suitable for individuals seeking to enhance their preventive maintenance strategies\, minimize unexpected breakdowns\, and maximize the operational lifespan of assets. Additionally\, it caters to professionals involved in the planning and execution of maintenance programs across various industries. \nLearning Outcomes  \n\nDevelop a comprehensive understanding of preventive maintenance principles and their importance in sustaining operational efficiency.\nGain skills in implementing monitoring systems to track equipment performance and identify potential issues before they escalate.\nUnderstand and adhere to safety and regulatory standards in preventive maintenance to ensure a secure and compliant working environment.\n\n\nCourse Outlines:\nDay 1: \nModule 1: Introduction to Preventive Maintenance Principles \n\nUnderstanding the significance of preventive maintenance in operational efficiency\nOverview of key principles and methodologies in preventive maintenance\n\nModule 2: Creating Effective Preventive Maintenance Plans \n\nDeveloping customized preventive maintenance plans for diverse equipment and facilities\nStrategies for scheduling and prioritizing preventive maintenance tasks\n\nModule 3: Implementation of Monitoring Systems \n\nIntroduction to monitoring systems for equipment performance tracking\nSelecting and implementing appropriate monitoring technologies\n\nModule 4: Proactive Fault Detection and Troubleshooting \n\nTechniques for proactive fault detection and early intervention\nTroubleshooting strategies to prevent equipment failures and minimize downtime\n\nDay 2: \nModule 5: Optimizing Equipment Performance \n\nStrategies to optimize equipment performance through preventive maintenance\nBalancing performance and efficiency considerations in maintenance activities\n\nModule 6: Cost-effective Preventive Maintenance Practices \n\nIdentifying and implementing cost-effective preventive maintenance practices\nBudgeting and resource allocation for optimal maintenance outcomes\n\nModule 7: Safety and Regulatory Compliance in Preventive Maintenance \n\nUnderstanding and adhering to safety and regulatory standards\nEnsuring a secure and compliant working environment during maintenance activities\n\nModule 8:  Continuous Improvement Strategies \n\nEstablishing a framework for continuous improvement in preventive maintenance\nIncorporating feedback and data insights to enhance maintenance strategies over time\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n  \n 
URL:https://uoa-academy.com/events/preventive-maintenance-monitoring/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240213
DTEND;VALUE=DATE:20240215
DTSTAMP:20260428T051835
CREATED:20240105T041529Z
LAST-MODIFIED:20240105T052927Z
UID:10983-1707782400-1707955199@uoa-academy.com
SUMMARY:Procedures for the Use of Violence
DESCRIPTION:Objectives \nThe “Procedures for the Use of Violence” training is designed to provide participants with a comprehensive understanding of protocols and guidelines related to the use of force in specific contexts. The primary objective is to equip participants with the knowledge and skills necessary to navigate situations where the use of violence may be required\, ensuring adherence to legal and ethical standards. The training aims to clarify the appropriate procedures for the application of force\, emphasizing the importance of responsible and justified actions. \nTarget Audience \nThis training is tailored for middle management\, executive\, manager who may require the responsible use of force. It is specifically designed for those seeking to enhance their understanding of the procedures and considerations surrounding the use of violence in their respective professions. The content is applicable to participants aiming to maintain public safety and uphold legal and ethical standards in situations that demand the use of force. \nLearning Outcomes  \n\nDevelopment of skills to assess and respond to potential threats in the workplace.\nEmpowerment to make informed decisions for ensuring the safety and security of employees\, assets\, and the workplace environment.\nFostering a culture of vigilance and awareness among employees.\nImplementation of crisis management strategies in a responsible and ethical manner.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Legal and Ethical Considerations Foundations \n\nUnderstanding legal frameworks related to the use of force.\nDiscussion on ethical considerations in crisis management.\n\nModule 2: Procedures for Responsible Force Application \n\nIn-depth exploration of protocols for responsible force application.\nPractical scenarios and hands-on exercises.\n\nModule 3: Threat Assessment Skills \n\nDevelopment of skills to assess potential threats in the workplace.\nInteractive exercises and role-playing.\n\nModule 4: Informed Decision-Making Strategies  \n\nStrategies for making informed decisions to ensure safety and security.\nApplication through real-world case studies.\n\nDay 2: \nModule 5: Building a Culture of Vigilance \n\nTechniques for fostering a culture of vigilance among employees.\nStrategies for building resilience and preparedness.\n\nModule 6: Crisis Management Strategies \n\nImplementation of crisis management strategies responsibly and ethically.\nSimulation exercises for practical application.\n\nModule 7: Legal Considerations in the Use of Force \n\nDeep dive into legal considerations and implications.\nScenarios to understand legal ramifications.\n\nModule 8: Leadership in Crisis Situations  \n\nDeveloping leadership skills in crisis situations.\nCase studies on effective crisis leadership.\n\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/procedures-for-the-use-of-violence/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240213
DTEND;VALUE=DATE:20240215
DTSTAMP:20260428T051835
CREATED:20240105T034717Z
LAST-MODIFIED:20240108T041454Z
UID:10976-1707782400-1707955199@uoa-academy.com
SUMMARY:Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
DESCRIPTION:Objectives \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills\, CPR techniques\, and AED operation knowledge. Participants will learn how to respond effectively to emergencies\, provide life-saving interventions\, and manage common injuries\, illnesses\, and medical conditions. The course combines theoretical knowledge with hands-on practice\, simulations\, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations. \nTarget Audience \nThe Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.  \nLearning Outcomes  \n\nUnderstand the importance of basic first aid and CPR in emergency situations.\nDemonstrate proficiency in providing CPR to adults\, children\, and infants.\nOperate an Automated External Defibrillator (AED) effectively and safely.\nAssess and prioritize injuries and illnesses\, and provide appropriate first aid interventions.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Basic First Aid \n\nUnderstanding the importance of basic first aid skills in emergency situations\nLegal and ethical considerations in providing first aid\nAssessing and prioritizing the severity of injuries and illnesses\n\nModule 2: Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR) \n\nOverview of basic life support techniques\nProper CPR techniques for adults\, children\, and infants\nHands-on practice of CPR skills using mannequins\n\nModule 3: Automated External Defibrillator (AED) Training \n\nIntroduction to AED devices and their role in cardiac emergencies\nProper operation and usage of an AED machine\nSimulated scenarios to practice AED usage in different situations\n\nModule 4: First Aid for Common Injuries and Illnesses \n\nManaging bleeding and wounds\nTreating burns\, fractures\, and sprains\nRecognizing and responding to choking\, allergic reactions\, and other medical emergencies\n\nModule 5: First Aid for Environmental Emergencies \n\nIdentifying and managing heatstroke\, hypothermia\, and other environmental emergencies\nUnderstanding the importance of proper hydration and sun protection\nProviding first aid for insect bites\, stings\, and allergic reactions\n\nDay 2: \nModule 6:  First Aid for Medical Conditions \n\nRecognizing and responding to heart attacks\, strokes\, and seizures\nManaging diabetes-related emergencies\nAdministering appropriate first aid for asthma attacks and other respiratory conditions\n\n\nModule 7: First Aid for Pediatric Emergencies \n\nSpecific considerations for providing first aid to infants and children\nManaging common pediatric emergencies\, such as fevers\, seizures\, and allergic reactions\nTechniques for comforting and calming distressed children during first aid situations\n\nModule 8: First Aid in Remote and Disaster Situations \n\nUnderstanding the unique challenges and considerations in remote and disaster settings\nEssential first aid skills for wilderness\, outdoor\, or remote locations\nPreparing and responding to natural disasters and other large-scale emergencies\n\nModule 9: Practical Scenarios and Role-Play Exercises \n\nEngaging in simulated emergency scenarios to apply first aid and CPR skills\nParticipating in role-play exercises to practice communication and coordination during emergencies\nReceiving feedback and guidance from instructors on performance and techniques\n\nModule 10: Certification Assessment \n\nFinal assessment to evaluate participants’ understanding and application of first aid and CPR skills\nCertification awarded upon successful completion of the assessment\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n  \n 
URL:https://uoa-academy.com/events/certification-basic-first-aid-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240208
DTSTAMP:20260428T051835
CREATED:20240105T040606Z
LAST-MODIFIED:20240108T041135Z
UID:10981-1707177600-1707350399@uoa-academy.com
SUMMARY:Hazard Analysis and Critical Control Point (HACCP)
DESCRIPTION:Objectives \nThe Hazard Analysis and Critical Control Point (HACCP) course is designed to educate participants on systematic approaches to identify\, assess\, and control potential hazards in food production processes. The primary objective is to equip participants with the knowledge and skills needed to implement and manage an effective HACCP system\, ensuring food safety\, compliance with regulations\, and the prevention of foodborne illnesses. \nTarget Audience \nThis course is specifically designed for professionals within executives\, middle management\, senior managers\, and employees in the hospitality sector relevant to this course. It is well-suited for individuals aiming to deepen their comprehension of HACCP principles. Additionally\, it is tailored for those actively engaged in the development\, implementation\, and upkeep of food safety management systems. \nLearning Outcomes  \n\nDevelop proficiency in identifying potential hazards in food production processes.\nDevelop proficiency in identifying potential hazards in food production processes.\nAcquire skills in implementing effective control measures to mitigate identified risks.\nEmpower participants to contribute significantly to creating and maintaining a safe and compliant food handling environment within their professional capacities.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to HACCP Principles \n\nExamine systematic methodologies for identifying\, assessing\, and controlling potential hazards in food production processes.\nEmphasize the critical role of HACCP in ensuring food safety\, regulatory compliance\, and the prevention of foodborne illnesses.\n\nModule 2: Fundamentals of Hazard Identification \n\nCultivate proficiency in recognizing potential hazards at various stages of food production.\nEmploy case studies and practical exercises to enhance skills in hazard identification.\n\nModule 3: Implementation of Control Measures \n\nDevelop skills in implementing effective control measures to mitigate identified risks.\nExplore best practices and real-world examples illustrating successful control measures application.\n\nDay 2: \nModule 4: Establishment of an Effective HACCP System \n\nDelve into the components and requirements of an effective HACCP system.\nProvide practical guidance on the development\, implementation\, and maintenance of robust food safety management systems.\n\nModule 5: Regulatory Compliance and Food Safety \n\nUnderstanding the regulatory landscape and compliance requirements related to HACCP.\nStrategies for ensuring alignment with food safety regulations and industry standards.\n\nModule 6: Prevention of Foodborne Illnesses \n\nUtilize case studies and scenarios focused on preventing foodborne illnesses through HACCP implementation.\nAnalyze real-world examples to underscore the pivotal role of HACCP in food safety.\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/hazard-analysis-and-critical-control-point-haccp/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240208
DTSTAMP:20260428T051835
CREATED:20240105T034357Z
LAST-MODIFIED:20240105T053107Z
UID:10975-1707177600-1707350399@uoa-academy.com
SUMMARY:Basic Rigging
DESCRIPTION:Objectives \nThe Basic Rigging course is designed to provide participants with fundamental knowledge and skills essential for safe and efficient rigging operations. The course aims to ensure that participants understand the principles of rigging\, proper equipment usage\, and safety protocols\, enabling them to contribute to a secure working environment in industries that involve lifting and moving heavy loads.  \nTarget Audience \nThis course is specifically designed for all the executive\, middle management and senior managers that are involved in constructions and projects. The target audience includes those who are new to rigging operations or those seeking to refresh and enhance their basic rigging knowledge to ensure safety and compliance with industry standards. \nLearning Outcomes  \n\nEnhance communication skills specific to rigging operations\, covering hand signals and verbal communication\, enabling safe coordination of lifts.\nAcquire the ability to calculate loads and identify the center of gravity for different loads\, ensuring precision in lifting and movement procedures.\nGain familiarity with relevant industry regulations and standards\, ensuring preparedness for compliance and proactive risk mitigation.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Introduction to Rigging Principles \n\nUnderstanding the fundamental principles of rigging operations\nOverview of the role of rigging in ensuring safe and efficient lifting and movement of heavy loads\n\nModule 2: Rigging Equipment Usage and Selection \n\nProficiency in the proper selection\, inspection\, and utilization of rigging equipment\nDetailed exploration of slings\, hoists\, and hardware used in rigging operations\n\nModule 3: Safety Protocols in Rigging \n\nImplementing safety protocols and best practices in rigging operations\nEnsuring a secure working environment during the lifting and movement of heavy loads\n\nModule 4: Communication Skills in Rigging \n\nEnhancing communication skills specific to rigging operations\nCovering hand signals and verbal communication techniques for safe coordination of lifts\n\nDay 2: \nModule 5: Load Calculation and Center of Gravity \n\nAcquiring the ability to calculate loads and identify the center of gravity for different loads\nEnsuring precision in lifting and movement procedures through load calculation techniques\n\nModule 6: Industry Regulations and Standards \n\nGaining familiarity with relevant industry regulations and standards\nEnsuring preparedness for compliance and proactive risk mitigation in rigging operations\n\nModule 7: Environmental Impact and Sustainability \n\nAssessing the environmental impact of rigging activities\nStrategies for promoting sustainability in rigging operations\n\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today! \n 
URL:https://uoa-academy.com/events/basic-rigging/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240206
DTEND;VALUE=DATE:20240208
DTSTAMP:20260428T051835
CREATED:20240105T034118Z
LAST-MODIFIED:20240105T053112Z
UID:10974-1707177600-1707350399@uoa-academy.com
SUMMARY:Account Management & Client Retention (2 days)
DESCRIPTION:Objectives \nThe primary objective of the Account Management & Client Retention course is to equip professionals with the skills and strategies essential for effective account management and the retention of clients. The course aims to enhance participants’ ability to build strong client relationships\, maximize customer satisfaction\, and implement proactive account management practices that contribute to long-term client loyalty and business growth. \nTarget Audience \nThis course is designed for account managers\, middle management\, sales professionals\, and individuals responsible for managing client accounts and fostering client relationships. It is suitable for those seeking to refine their account management skills\, enhance client communication\, and implement effective retention strategies. Additionally\, it caters to business owners and managers who aim to improve overall customer satisfaction and client loyalty. \nLearning Outcomes  \n\nEnhance communication skills to build rapport and establish strong\, trust-based relationships with clients.\nLearn techniques for assessing and understanding client needs\, enabling the customization of services to meet individual client requirements.\nImplement client retention strategies to maximize customer satisfaction and foster long-term client loyalty.\nCultivate client advocacy by exceeding expectations\, providing exceptional service\, and creating positive client experiences.\n\n\nCourse Outlines: \nDay 1: \nModule 1: Build Knowledge of Strategic Account Management \n\nUnderstanding the strategic role of account management in business growth\nAligning client needs with organizational goals and objectives\n\nModule 2: Effective Communication for Client Relationships \n\nDeveloping strong communication skills to build rapport and trust\nTailoring communication styles to different client preferences\n\nModule 3: Client Needs Assessment Techniques \n\nImplementing effective techniques for assessing and understanding client needs\nCustomizing services to meet individual client requirements\n\nModule 4: Proactive Problem Resolution \n\nIdentifying potential issues and addressing client concerns proactively\nDeveloping problem-solving strategies to ensure client satisfaction\n\nDay 2: \nModule 5: Client Retention Strategies \n\nImplementing client retention strategies for long-term loyalty\nMaximizing customer satisfaction through personalized approaches\n\nModule 6:  Cross-Selling and Upselling Techniques \n\nLearning and applying techniques for cross-selling and upselling\nExpanding service offerings to meet additional client needs\n\nModule 7: Data Analysis for Client Insights \n\nUtilizing data analysis tools to gain insights into client behaviour\nApplying data-driven strategies for personalized account management\n\nModule 8: Building Client Advocacy \n\nCultivating client advocacy through exceptional service\n\nCreating positive client experiences to enhance brand loyalty and worth-of-mouth \nPricing: \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/account-management-client-retention/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240130
DTEND;VALUE=DATE:20240201
DTSTAMP:20260428T051835
CREATED:20231227T165656Z
LAST-MODIFIED:20231228T014926Z
UID:10009-1706572800-1706745599@uoa-academy.com
SUMMARY:Effective Coaching & Mentoring for Leaders  (2 days)
DESCRIPTION:Objectives \nThe key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning\, development\, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members\, facilitating professional advancement\, enhancing performance\, and fostering a collaborative and supportive work environment. \nTarget Audience \nThis course is specifically designed for leaders\, middle management\, senior managers\, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.  \nLearning Outcomes  \n\nEnhance communication skills to build trust and rapport with team members.\nDevelop the capability to set SMART goals and objectives\, strategically enhancing team performance through targeted coaching and mentoring.\nCultivate a culture of inclusivity and diversity within coaching and mentoring relationships\, navigating cultural differences adeptly in the context of leadership development.\n\nCourse Outlines: \nDay 1: \nModule 1: Foundations of Coaching and Mentoring \n\nUnderstanding the principles of coaching and mentoring in leadership\nEstablishing a culture of continuous learning\, development\, and growth within teams\n\nModule 2:  Communication Excellence \n\nEnhancing communication skills for building trust and fostering rapport with team members\nActive listening techniques for effective individual engagement\n\nModule 3: Strategic Goal Setting and Performance Enhancement \n\nDeveloping the capability to set SMART goals and objectives\nStrategically enhancing team performance through targeted coaching and mentoring interventions\n\nModule 4: Expertise in Feedback and Constructive Criticism \n\nMastering the delivery of constructive feedback to inspire continuous improvement\nPractical techniques for providing feedback within a professional context\n\nDay 2: \nModule 5: Skill Development Through Strategic Coaching \n\nIdentifying and addressing individual and team skill gaps\nTailored coaching sessions for systematic skill development\n\nModule 6:  Mentoring for Career Advancement Excellence \n\nRecognizing the pivotal role of mentoring in fostering career growth and success\nEstablishing mentoring relationships conducive to sustained professional development\n\nModule 7: Cultivating Inclusivity and Diversity \n\nFostering a culture of inclusivity and diversity within coaching and mentoring relationships\nNavigating cultural differences adeptly in the context of leadership development\n\nModule 8: Measuring Impact and Continuous Improvement \n\nImplementing methods to measure the impact of coaching and mentoring interventions\nStrategies for continuous improvement in coaching and mentoring practices\n\nPricing:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/effective-coaching-mentoring-for-leaders/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240130
DTEND;VALUE=DATE:20240201
DTSTAMP:20260428T051835
CREATED:20231227T165404Z
LAST-MODIFIED:20231228T031931Z
UID:10030-1706572800-1706745599@uoa-academy.com
SUMMARY:Project Management Essentials (2 days)
DESCRIPTION:Objectives \nThe Project Management Essentials course is designed to impart participants with fundamental project management skills\, methodologies\, and best practices. The course aims to equip individuals with the knowledge required to initiate\, plan\, execute\, monitor\, and successfully close projects. Participants will gain a comprehensive understanding of project management principles\, tools\, and techniques to enhance their ability to lead and contribute to successful project outcomes. \nTarget Audience \nThis course is designed for professionals across various industries who are involved in or aspire to be involved in project management roles. It is suitable for project managers\, team leaders\, business analysts\, and individuals seeking to enhance their project management competencies. Additionally\, it caters to those looking to transition into project management roles or improve their collaboration and communication skills within project teams. \nLearning Outcomes  \n\nDevelop comprehensive project plans\, encompassing scope\, objectives\, timelines\, resources\, and risk management.\nDemonstrate leadership in project execution\, effective team delegation\, and implementation of monitoring and control mechanisms.\nIdentify\, mitigate\, and manage project risks while enhancing problem-solving abilities for unforeseen challenges.\nImplement a systematic approach to project closure\, ensuring proper handovers\, documentation\, and stakeholder communication.\n\nCourse Outlines: \nDay 1: \nModule 1: Fundamentals of Project Management \n\nImportance of project management\nComprehensive overview of the project life cycle\, emphasizing key phases\n\nModule 2:  Strategic of Project Initiation and Planning \n\nDefining project scope\, objectives\, and stakeholders\nCreating comprehensive project plans\nRisk identification and mitigation strategies\n\nModule 3: Project Execution and Monitoring \n\nDemonstrating leadership in the execution phase\nEffective team delegation\, collaboration\, and implementation of monitoring and control mechanisms\n\nModule 4: Risk Management and Problem-Solving Strategies \n\nImplementation risk management strategies\nEnhancing problem-solving skills for project challenges\nAdaptive strategies for changing project conditions\n\nDay 2: \nModule 5: Proficient Team Collaboration Techniques \n\nMastery of clear communication methodologies\nMotivation and conflict resolution strategies within project teams\nSkillful navigation of diverse team dynamics\n\nModule 6:  Systematic Project Closure and Evaluation \n\nImplementing a systematic approach to project closure\nEnsuring thorough handovers\, documentation\, and stakeholder communication\nEvaluation of project outcomes\, extracting valuable lessons for future projects\n\nModule 7: Adherence to Industry Best Practices \n\nIn-depth exploration of industry best practices in project management\nEmphasis on ethical considerations and adherence to professional standards\nApplication of best practices throughout the entire project lifecycle\n\n\nPricing:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/project-management-essentials/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240130
DTEND;VALUE=DATE:20240201
DTSTAMP:20260428T051835
CREATED:20231227T164449Z
LAST-MODIFIED:20240115T065106Z
UID:10001-1706572800-1706745599@uoa-academy.com
SUMMARY:Construction Management: Plan\, Coordinate\, Oversee  (2 days)
DESCRIPTION:Objectives\nThe Construction Management course aims to equip participants with the skills and knowledge necessary to effectively plan\, coordinate\, and oversee construction projects. It covers essential principles of project management\, resource allocation\, and communication strategies crucial for successful project completion within scope\, budget\, and schedule. \nTarget Audience\nThis course is designed for professionals in the construction department\, including executives\, middle management\, property and construction sector workers. It caters to those seeking to enhance their project management skills specific to the construction sector. \nLearning Outcomes \n● Proficiency in planning\, coordinating\, and resource management.\n● Application of effective communication strategies to facilitate collaboration among project stakeholders.\n● Knowledge of regulatory compliance and safety considerations within the construction industry.\n● Development of leadership skills for effective team management on construction sites.\n● Competence in problem-solving and decision-making within the dynamic context of construction projects. \nCourse Outlines:\nDay 1: \nModule 1: Introduction to Construction Management \n● Quick and brief overview of the construction management workforce\n● Key responsibilities in project management \nModule 2: Project Planning and Scope Management \n● Techniques for effective project planning\n● Scope definition\, identification\, and management\n● Techniques for creating the comprehensive construction project plans \nModule 3: Effective Communication Strategies for Coordination \n● Importance of effective communication in construction management\n● Utilising communication tools and platforms\n● Coordinating information flow among project stakeholders \nModule 4: Regulatory Compliance and Safety Considerations \n● Understanding and ensuring compliance with construction rules and regulations\n● Implementing safety measures in construction projects \nDay 2: \nModule 5: Leadership Skills for Effective Team Management \n● Developing leadership skills for effective team coordination\n● Team dynamics and conflict resolution in construction teams \nModule 6: Problem-Solving and Decision-Making in Pre Discussing on Projects \n● Identifying and addressing challenges in construction projects\n● Decision-making strategies for dynamic project environments \nModule 7: Monitoring and Adapting the Plan \n● Establishing monitoring mechanisms for project plans\n● Identifying deviations and adapting plans accordingly\n● Continuous improvement strategies in construction management \nModule 8: Coordinating Resources in Construction Projects \n● Principles of resource allocation and utilisation\n● Coordinating manpower\, materials\, and equipment effectively\n● Implementing strategies to streamline project workflows \nPricing:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/construction-management-plan-coordinate-oversee/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240125
DTSTAMP:20260428T051835
CREATED:20231227T165250Z
LAST-MODIFIED:20231228T031304Z
UID:10036-1705968000-1706140799@uoa-academy.com
SUMMARY:Social Media Marketing & Networking (2 days)
DESCRIPTION:Objectives \nThe main objectives of a Social Media Marketing and Networking course are to equip participants with the knowledge and skills needed to develop effective social media strategies for businesses. Participants will learn to leverage various social media platforms to enhance brand presence\, engage with the target audience\, and achieve measurable business goals. The course aims to provide insights into creating compelling content\, optimizing advertising campaigns\, and utilizing analytics for continuous improvement. \nTarget Audience \nThis course is designed for marketing professionals\, managers and anyone interested in leveraging the power of social media for marketing and networking purposes. It is suitable for individuals seeking to enhance their digital marketing skills\, build a strong online presence for their brands\, or those looking to pursue a career in social media management and marketing. \nLearning Outcomes  \n\nDevelop a comprehensive social media strategy tailored to specific business goals and target audiences.\nCreate shareable content optimized for various social media platforms\, incorporating visual elements and storytelling techniques.\nUnderstanding the targeting strategies and utilizing paid promotion features.\nKnowledge on interpreting data insights and continuously improving social media strategies for the optimal impact.\n\n\nCourse Outlines:  \nDay 1: \nModule 1: Fundamentals Knowledge of Social Media Marketing \n\nComprehensive the key of prominent social media platforms\nAnalyzing the role of social media in contemporary marketing\nTrends and insights in social media marketing \n\nModule 2: Strategic Development on Social Media Plan \n\nDefining the objectives and target audience\nCrafting effective social media strategies for businesses\nIntegration of brand enhancement methodologies and measurable objectives\n\nModule 3: Mastery of Diverse Social Media Platforms \n\nIn-depth exploration and understanding of diverse social media platforms\nSkillful leveraging of platforms for maximal brand engagement\nTailoring strategies to align with the unique attributes of each platform\n\nModule 4: Compelling Content Creation \n\nCrafting shareable and engaging content\nImplementation of visual elements and storytelling techniques\nStrategic development of a content calendar for sustained impact\n\nModule 5: Advertising Optimization \n\nProficient creation and management of high-impact advertising campaigns\nStrategic application of targeting techniques and utilization of paid promotion features\n\nDay 2: \nModule 6: Engagement and Community Building \n\nTechniques for fostering an engaged online community\nStrategic response to audience interactions and constructive feedback\nEncouragement of user-generated content\n\nModule 7: Analytics and Continuous Improvement  \n\nEffective utilization of analytics tools for comprehensive performance tracking\nInterpretation of key performance indicators (KPIs) for strategic decision-making\nAdaptive strategies based on actionable insights for better improvement\n\nModule 8: Networking Strategies \n\nBuilding professional networks on social platforms\nLeveraging social media for cultivating impactful business partnerships\nParticipating in industry-related discussions\n\nModule 9: Anticipating Trends and Future Perspectives  \n\nExploration of new features and industry updates on social platforms\nStrategic anticipation and adaptive measures for industry changes\n\nPricing:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/social-media-marketing-networking/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240123
DTEND;VALUE=DATE:20240125
DTSTAMP:20260428T051835
CREATED:20231227T165024Z
LAST-MODIFIED:20231228T025319Z
UID:10015-1705968000-1706140799@uoa-academy.com
SUMMARY:Effective Communication in Stakeholder Management  (2 days)
DESCRIPTION:Objectives \nThe Effective Communication in Stakeholder Management course is designed to equip participants with the skills and knowledge necessary to excel in stakeholder communication. The primary objective is to enhance participants’ abilities to communicate strategically with stakeholders\, fostering positive relationships and facilitating successful project outcomes. \nTarget Audience \nThis program is tailored for project managers\, team leaders\, middle management and senior managers that are involved in project delivery or organizational initiatives. It caters to individuals seeking to improve their communication strategies to engage\, influence\, and manage diverse stakeholders effectively. \nLearning Outcomes  \n\nAbility to adapt communication styles to diverse stakeholders.\nSkill development in navigating challenging communication scenarios.\nEmpowerment to establish and maintain stakeholder relationships. \nContribution to the overall success of projects and organization endeavours through effective communication strategies.\n\n\nCourse Outlines:  \nDay 1: \nModule 1: Primer on Stakeholder Communication \n\nImportance of Effective Communication in Project Success\nUnderstanding Stakeholder Expectations\n\nModule 2: Strategic Communication Methodologies \n\nDeveloping a Communication Strategy for Stakeholder Engagement\nCustomizing Communication Styles for Different Stakeholder according their Personal Profiles\nLeveraging Technological Tools for Effective Communication\n\nModule 3: Build Positive Stakeholder Relationships \n\nInstilling Trust and Credibility\nProficient Listening and Feedback Techniques\nExpert Management of Expectations and Conflict Resolution\n\nModule 4: Navigating Challenging Communication Scenarios \n\nIdentification and Addressing the Communication Barriers\nHandling Resistance and Opposition Effectively\nCrisis Communication Competence in Stakeholder Management\n\nDay 2: \nModule 5: Skill Mastery in Stakeholder Engagement \n\nPractical Role-Playing and Simulation Exercises\nCase Studies on Successful Stakeholder Communication\nConstructive Feedback and Improvement Strategies\n\nModule 6:  Establishment and Maintaining Stakeholder Relationships \n\nDevelopment of Long-Term Engagement Plans\nMonitoring and Evaluating on Stakeholder Relationships\nGain More Improvement in Communication Strategies\n\nModule 7: Contributions to Project and Organizational Success \n\nQuantifying the Influence of Effective Communication on Project Outcomes\nAligning Communication Strategies with Organizational Goals\nComprehensive Exploration of Successful Project Communication Case Studies\n\n\nPricing:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/effective-communication-in-stakeholder-management-2-days/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240118
DTEND;VALUE=DATE:20240119
DTSTAMP:20260428T051835
CREATED:20231227T164829Z
LAST-MODIFIED:20240108T092342Z
UID:10023-1705536000-1705622399@uoa-academy.com
SUMMARY:Next Gen Administrative Excellence (1 day)
DESCRIPTION:Objectives\nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organisational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles\nand make significant contributions to their organisations. \nTarget Audience\nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth. \nLearning Outcomes \n● Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.\n● Leverage technology tools and software to enhance productivity and efficiency in daily tasks.\n● Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.\n● Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders.\n● Apply problem-solving techniques to analyze challenges and make informed decisions. \nCourse Outlines:\nDay 1: \nModule 1: The Evolving Role of Administrative Professionals \n● Understanding the changing landscape of administrative work\n● Embracing a growth mindset and adaptability in the workplace\n● Navigating challenges and embracing opportunities in the digital era \nModule 2: Leveraging Technology for Enhanced Productivity \n● Exploring essential digital tools for administrative professionals\n● Harnessing the power of productivity software\, project management tools\, and collaboration platforms\n● Implementing time-saving techniques through automation and organization \nModule 3: Mastering Organizational and Time Management Skills \n● Prioritizing tasks and managing competing demands\n● Setting and achieving SMART goals for personal and team success\n● Creating efficient workflows and managing calendars effectively \nModule 4: Effective Communication Strategies for Administrative Professionals \n● Enhancing verbal and written communication skills\n● Developing active listening and effective questioning techniques\n● Building strong professional relationships with colleagues\, superiors\, and clients. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/next-gen-administrative-excellence/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240117
DTEND;VALUE=DATE:20240119
DTSTAMP:20260428T051835
CREATED:20231227T164621Z
LAST-MODIFIED:20231228T035059Z
UID:10038-1705449600-1705622399@uoa-academy.com
SUMMARY:Understanding and Creating Connections with Client  (2 days)
DESCRIPTION:Objectives \nThe Understanding and Creating Connections with Clients course aims to equip participants with the skills and knowledge needed to establish meaningful connections with clients. The primary objective is to enhance participants’ ability to understand clients’ needs\, communicate effectively\, and build lasting relationships that contribute to business success.  \nTarget Audience \nThis program is designed for executives across various industries who interact with clients\, including sales representatives\, customer service personnel\, account managers\, and business development professionals. It caters to individuals seeking to improve their client relationship management skills and foster stronger connections. \nLearning Outcomes \n\nDevelop effective communication strategies for client interactions.\nAcquire advanced relationship-building techniques.\nEnhance client satisfaction through improved communication and understanding.\nFoster client loyalty through personalised and attentive relationship management.\nAchieve successful business outcomes by applying acquired client-centric skills.\n\nCourse Outlines: \nDay 1: \nModule 1: Understanding Client Perspectives \n\nImportance of client-centric approaches\nTechniques for empathetic understanding of client needs\nDeveloping a client-focused mindset\n\nModule 2: Effective Communication Strategies \n\nTailoring communication styles to different clients\nActive listening and responding to client cues\nOvercoming communication barriers in client interactions\n\nModule 3:  Advanced Relationship-Building Techniques \n\nBuilding rapport and trust with clients\nStrategies for long-term relationship development\nLeveraging emotional intelligence in client relationships\n\nModule 4: Personalized and Attentive Relationship Management \n\nCustomizing services to meet individual client preferences\nAddressing client concerns proactively\nCreating a personalized client experience\n\nDay 2: \nModule 5: Enhancing Client Satisfaction \n\nEvaluating and understanding client satisfaction metrics\nImplementing feedback mechanisms for continuous improvement\nStrategies for turning dissatisfied clients into advocates\n\nModule 6: Fostering Client Loyalty \n\nBuilding a loyalty-focused organisational culture\nManaging client expectations and exceeding them\nTechniques for client retention and loyalty enhancement\n\nModule 7: Real-world Application of Client-Centric Skills \n\nCase studies and practical exercises\nApplying learned strategies to diverse client scenarios\nRole-playing and simulations for hands-on experience\n\nModule 8: Assessments and Continuous Improvement \n\nKnowledge assessments to measure understanding\nIndividualised feedback on communication and relationship-building skills\nStrategies for continuous improvement in client-centric approaches\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/understanding-and-creating-connections-with-client/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240117
DTEND;VALUE=DATE:20240119
DTSTAMP:20260428T051835
CREATED:20231227T164547Z
LAST-MODIFIED:20231228T021046Z
UID:10040-1705449600-1705622399@uoa-academy.com
SUMMARY:Fall Protection Training (2 days)
DESCRIPTION:Objectives \nThe Fall Protection Training course is designed to educate participants on essential principles and practices for preventing falls in the workplace. The primary objective is to equip individuals with the knowledge and skills necessary to identify fall hazards\, implement preventive measures\, and safely use fall protection equipment.  \nTarget Audience \nThe target audience for Fall Protection Training includes individuals across various industries who are involved in tasks that expose them to fall hazards. It includes employees at all levels\, especially employees of construction\, facilities management\, Mechanical and Electrical’s employees.  \nLearning Outcomes \n\nEmpowerment to contribute actively to a safer work environment.\nImproved overall safety culture\, with participants ready to promote and uphold fall prevention practices.\nAble to manage risk control to prevent fall.\nAble to understand the technique of putting safety hardness.\n\nCourse Outlines: \nDay 1: \nModule 1: Preventive Measures for Fall Prevention \n\nImplementing proactive measures to prevent falls\nDesigning and maintaining safe work environments\nEmergency planning for fall prevention\n\nModule 2: Risk Control and Management \n\nTechniques for managing and controlling risks associated with falls\nImplementing control measures to minimise fall-related incidents\nContinuous improvement in risk management practices\n\nModule 3:  Techniques of Safety Harness Usage \n\nIn-depth training on the proper usage of safety harnesses\nPractical exercises on wearing\, adjusting\, and securing safety harnesses\nAddressing common issues and troubleshooting with safety harnesses\n\nDay 2: \nModule 4: Anchor Points and Fall Arrest Systems \n\nUnderstanding anchor points and their role in fall protection\nOverview of fall arrest systems and their components\nProper installation and usage of anchor points and fall arrest systems\n\nModule 5: Emergency Response and Rescue Procedures \n\nDeveloping emergency response plans for fall-related incidents\nTechniques for self-rescue and assisting others\nCoordination with emergency services\n\nModule 6: Behavioral Aspects of Fall Prevention \n\nFostering a safety culture within the workplace\nEmployee engagement and participation in fall prevention initiatives\nLeadership’s role in creating a culture of safety\n\nPricing:\n \nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/fall-protection-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240110
DTEND;VALUE=DATE:20240112
DTSTAMP:20260428T051835
CREATED:20231227T165621Z
LAST-MODIFIED:20231228T034318Z
UID:10034-1704844800-1705017599@uoa-academy.com
SUMMARY:Safety Measures & Emergency Actions Training Course (2 days)
DESCRIPTION:OBJECTIVES:  \nTo equip participants with the knowledge and skills necessary to ensure a safe and secure environment in various settings. The course aims to provide comprehensive training on safety measures and emergency response actions\, fostering a proactive approach to prevent accidents and mitigate risks. \nTARGET AUDIENCE:  \nThe target audience for this training would typically include security personnel\, both new hires and experienced officers. \nLEARNING OUTCOMES: \n\nDefine and explain the key security protocols relevant to the organization or facility.\nFamiliarize security officers with access control systems\, identification procedures\, and visitor management.\nIntroduce effective surveillance techniques for identifying potential security threats.\nOutline step-by-step procedures for responding to different types of emergencies.\nTrain security officers in de-escalation techniques to handle potentially volatile situations.\n\n\nCOURSE OUTLINES: \nDay 1: \nModule 1: Introduction to Safety Measures \n\nOverview of the importance of safety in security roles\nLegal and ethical considerations in safety management\nRole & protocols of security officers in maintaining a safe environment\n\nModule 2: Risk Assessment and Hazard Identification \n\nUnderstanding risk assessment principles\nIdentifying common workplace hazards\nConducting site-specific risk assessments\n\nModule 3: Physical Security Measures \n\nAccess control and identification procedures\nSurveillance and monitoring systems\nPerimeter security measure\n\nModule 4: Fire Safety \n\nFire prevention strategies\nEmergency evacuation procedures\nProper use of fire extinguishers\n\nModule 5: Personal Protective Equipment (PPE) \n\nImportance of PPE in security roles\nSelection and proper use of PPE\nPPE maintenance and inspection\n\nDay 2: \nModule 6: Emergency Response Procedures \n\nDeveloping emergency response plans\nEmergency communication protocols\nCoordination with emergency services\n\nModule 7: First Aid Basics \n\nRecognizing common injuries and illnesses\nBasic first aid techniques for security officers\nImportance of timely response in emergencies\n\nModule 8: Crisis Management \n\nIdentifying potential crises and security threats\nCrisis communication strategies\nCollaborative crisis response with other agencies\n\nModule 9: Simulated Drills \n\nPractical exercises for emergency scenarios\nEvacuation drills and role-playing exercises\nDebriefing and feedback sessions\n\nModule 10: Review and Certification \n\nRecap of key concepts and skills learned\nFinal assessment and certification for participants\n\n\nPricing:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/safety-measures-emergency-actions-training-course/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20240110
DTEND;VALUE=DATE:20240112
DTSTAMP:20260428T051835
CREATED:20231227T164316Z
LAST-MODIFIED:20231228T015932Z
UID:10025-1704844800-1705017599@uoa-academy.com
SUMMARY:Occupational Safety and Health Training (2 days)
DESCRIPTION:Objectives \nOccupational Safety and Health training is designed to educate individuals in the workplace about the principles and practices that promote safety\, health\, and well-being. By having this training it may help to prevent unnecessary accidents by identifying and mitigating workplace hazards\, reducing the occupational health risks through awareness of harmful substances and proper use of protective equipment\, ensuring compliance with safety regulations and etc. Furthermore\, the training aims to equip participants with the knowledge and skills necessary for emergency preparedness\, encouraging swift and effective responses to potential crises. \nTarget Audience \nThe target audience for Occupational Safety and Health training course includes executive\, middle management\, senior manager\, employees in High-Risk Industries and safety officers. This to ensure a comprehensive and inclusive approach to workplace safety.  \nLearning Outcomes \n\nFoster a proactive safety culture by encouraging open communication\, reporting of hazards\, and active participation in maintaining a secure work environment.\nDemonstrate the ability to respond effectively to emergencies\, including understanding evacuation procedures\, first aid\, and crisis management.\nCollaborate with colleagues\, supervisors\, and management to create a holistic and inclusive approach to workplace safety\, ensuring the well-being of all personnel.\nEmpower individuals with the knowledge and skills needed to actively contribute to a safe\, healthy\, and compliant work environment \n\nCourse Outlines: \nDay 1: \nModule 1: Workplace Hazard Identification and Risk Assessment \n\nOverview of the principles\, importance\, and frameworks\nTechniques to enhance and reduce the unnecessary workplace hazards\nRisk management strategies\n\nModule 2: Emergency Preparedness and Response \n\nDevelopment of emergency response plans\nFirst aid training and procedures\nCrisis management and evacuation strategies\n\nModule 3:  Safe Work Practices and Procedures \n\nBest practices for using tools\, machinery\, and equipment\nDevelopment and implementation of standard operating procedures (SOPs)\nWorkstation setup for safety and efficiency\n\nModule 4: Continuous Improvement and Safety Culture \n\nEncouraging a proactive safety culture\nMethods for ongoing monitoring and evaluation\nImplementing a culture of continuous improvement in safety measures\n\nDay 2: \nModule 5: Employee Health and Well-being Assessment \n\nConducting health risk assessments for employees\nIdentifying lifestyle factors impacting the health\nStrategies for promoting the holistic well-being of employees \n\nModule 6: Building The Positive Working Relationship for Health \n\nThe importance of positive relationships in promoting health independently \nCommunication skills and conflict resolution\nTeam-building exercises for a supportive work environment \n\nModule 7: Health and Safety Communication Strategies  \n\nEffective communication of health and safety information\nUtilising the clear signage and communication tools\nInteractive communication methods for health promotion\n\n\nModule 8: Work-Life Integration and Health \n\nStrategies for achieving work-life balance and promoting health\nFlexible work arrangements for improved well-being\nSupporting employees with personal and family responsibilities\n\n\nPricing:\nRM 1\,500.00 Per Person (HRD Corp Claimable Course) + 6% SST\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/UOAAEX\n \nCancellation & Transfer\n\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally\, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer. \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\,\nincluding cancellation of the workshop if warranted by circumstances beyond its control. \n\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/occupational-safety-and-health-training/
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END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231221
DTEND;VALUE=DATE:20231223
DTSTAMP:20260428T051835
CREATED:20230720T191826Z
LAST-MODIFIED:20230720T200406Z
UID:8372-1703116800-1703289599@uoa-academy.com
SUMMARY:The Future Leadership: Building Today’s Leaders for Tomorrow’s World
DESCRIPTION:Objectives\n“The Future Leadership: Building Today’s Leaders of Tomorrow World” is a comprehensive course designed to equip participants with the knowledge\, skills\, and mindset required to lead effectively in an ever-evolving business landscape. The course focuses on developing\nthe leadership capabilities needed to navigate complex challenges\, foster innovation\, and inspire high-performing teams. Through interactive discussions\, case studies\, and practical exercises\, participants will explore emerging trends\, explore transformative leadership\nmodels\, and acquire strategies to develop themselves and others as leaders. \nTarget Audience\n“The Future Leadership: Building Today’s Leaders of Tomorrow World” course is designed for current and aspiring leaders\, including managers\, supervisors\, team leaders\, department heads\, project managers\, HR professionals\, entrepreneurs\, and individuals in leadership\npositions who want to develop the skills and mindset necessary to navigate the changing business landscape and effectively lead teams and organizations in the future. \nLearning Outcomes\n● Understand the key trends shaping the future of work and leadership and their implications for leadership roles.\n● Develop adaptive leadership skills to navigate uncertainty\, complexity\, and change.\n● Define and communicate a compelling vision and purpose to inspire and engage others.\n● Foster a culture of diversity\, inclusion\, and belonging to leverage diverse perspectives and drive innovation. \nCourse Outlines:\nDay 1:\nModule 1:Introduction to Future Leadership\n● Understanding the evolving nature of leadership in the modern world.\n● Exploring current and future trends shaping the leadership landscape.\n● Identifying the skills and qualities needed for effective leadership in the future. \nModule 2: Leadership in a Digital Age\n● Embracing technology and digital transformation as drivers of change\n● Harnessing the power of data and analytics for informed decision-making.\n● Developing digital leadership skills to navigate the digital landscape. \nModule 3: Leading with Emotional Intelligence\n● Understanding the importance of emotional intelligence in leadership.\n● Developing self-awareness\, self-regulation\, empathy\, and social skills.\n● Applying emotional intelligence to build strong relationships and lead with authenticity. \nModule 4: Agile Leadership and Change Management\n● Embracing agility as a leadership mindset in a rapidly changing environment.\n● Applying agile principles to drive innovation\, adaptability\, and resilience.\n● Managing change effectively and leading teams through organizational transitions. \nModule 5: Ethical Leadership and Social Responsibility\n● Exploring ethical dilemmas and ethical decision-making in leadership.\n● Promoting social responsibility and sustainable practices as a leader.\n● Building trust\, integrity\, and accountability in leadership roles. \nDay 2:\nModule 6: Leading High-Performing Teams\n● Understanding the dynamics of high-performing teams.\n● Developing strategies to inspire\, motivate\, and empower team members.\n● Resolving conflicts\, fostering collaboration\, and maximizing team productivity. \nModule 7: Cross-Cultural Leadership and Global Mindset\n● Embracing cultural diversity and managing cross-cultural teams.\n● Developing a global mindset and understanding global business dynamics.\n● Effectively leading and collaborating in a multicultural environment. \nModule 8: Strategic Thinking and Decision-Making\n● Developing strategic thinking skills to drive organizational success.\n● Applying critical thinking and problem-solving techniques to make informed decisions.\n● Balancing short-term objectives with long-term vision and goals. \nModule 9: Leadership Communication and Influence\n● Mastering effective communication skills for leadership.\n● Building persuasive communication strategies to influence stakeholders.\n● Adapting communication styles to connect with diverse audiences. \nModule 10: Leadership Development and Continuous Learning\n● Creating a personal leadership development plan.\n● Seeking feedback\, self-reflection\, and continuous learning opportunities.\n● Nurturing a growth mindset and fostering a culture of learning within teams. \nModule 11: Leading Through Disruption and Uncertainty\n● Developing resilience and adaptability as a leader.\n● Leading with agility during times of crisis and uncertainty.\n● Inspiring and motivating teams in challenging situations. \nModule 12: Conclusion and Action Planning\n● Summarizing key takeaways from the course.\n● Creating an action plan for personal leadership development.\n● Setting goals and accountability measures for applying future leadership skills. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/the-future-leadership-building-todays-leaders-for-tomorrows-world/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231221
DTEND;VALUE=DATE:20231223
DTSTAMP:20260428T051835
CREATED:20230720T191324Z
LAST-MODIFIED:20230720T200450Z
UID:8370-1703116800-1703289599@uoa-academy.com
SUMMARY:Conflict Resolution: Getting Along in the Workplace
DESCRIPTION:Objectives\nConflict is a natural part of any workplace\, but when not effectively managed\, it can hinder productivity\, damage relationships\, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a\nharmonious work environment. Participants will learn strategies and techniques to identify\, address\, and resolve conflicts\, fostering open communication\, collaboration\, and a positive workplace culture. \nTarget Audience\nAll levels of staff including senior and mid-managers\, supervisors\, executives\, frontline staff and those who seek to improve their professional skills in business communication. \nLearning Outcomes\n● Understand the nature and causes of workplace conflicts.\n● Identify different conflict resolution styles and their implications.\n● Apply effective communication techniques to prevent and manage conflicts.\n● Utilize active listening skills to understand and address underlying concerns. \nCourse Outlines:\nDay 1:\nModule 1:Introduction to Workplace Conflict\n● Understanding the nature and impact of workplace conflicts\n● Common causes and signs of conflicts\n● The importance of addressing conflicts proactively \nModule 2: Conflict Resolution Styles\n● Exploring different conflict resolution styles\n● Recognizing the strengths and limitations of each style\n● Identifying personal conflict resolution tendencies \nModule 3: Effective Communication in Conflict Resolution\n● Importance of clear and assertive communication\n● Nonverbal communication and its impact on conflict resolution\n● Active listening techniques to promote understanding \nModule 4: Problem-Solving Approaches\n● Applying problem-solving techniques to conflicts\n● Identifying underlying interests and needs\n● Generating creative options for resolution \nModule 5: Emotional Intelligence in Conflict Resolution\n● Understanding emotions and their role in conflicts\n● Managing personal emotions during conflicts\n● Empathy and building rapport to diffuse tension \nDay 2:\nModule 6: Collaboration and Negotiation\n● Collaborative approaches to conflict resolution\n● Building consensus and reaching win-win outcomes\n● Negotiation techniques for mutually beneficial resolutions Module 7: Preventing and Resolving Workplace Conflicts\n● Strategies for preventing conflicts in the workplace\n● Early intervention and conflict management techniques\n● Mediation and facilitation skills \nModule 8: Developing a Conflict Resolution Action Plan\n● Identifying personal areas for growth in conflict resolution\n● Creating an action plan for implementing conflict resolution strategies\n● Applying conflict resolution skills in real-life scenarios \nSession 9: Case Studies and Role-Playing Exercises\n● Applying conflict resolution techniques to real-life scenarios\n● Role-playing exercises to practice effective communication and problem-solving\n● Analyzing case studies and discussing alternative approaches \nSession 10: Action Planning and Wrap-Up\n● Summarizing key learnings from the course\n● Identifying personal action steps for implementing conflict resolution strategies\n● Developing a plan for creating a more harmonious work environment \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/conflict-resolution-getting-along-in-the-workplace-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231220
DTEND;VALUE=DATE:20231222
DTSTAMP:20260428T051835
CREATED:20230720T190901Z
LAST-MODIFIED:20230720T200537Z
UID:8368-1703030400-1703203199@uoa-academy.com
SUMMARY:Managing Multiple Tasks and Work Priorities
DESCRIPTION:Objectives\nThe “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload\, prioritizing tasks\, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises\, discussions\, and real-life scenarios\, participants will learn how to effectively handle multiple responsibilities\, make informed decisions on task prioritization\, and enhance their time management skills. \nTarget Audience\nThe “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks\, responsibilities\, and competing priorities in their work. It is suitable for individuals from various industries and roles\, including managers\, supervisors\, project leads\, team members\, and anyone seeking to enhance their task management and work prioritization skills. \nLearning Outcomes\n● Assess and analyze their workload to effectively manage multiple tasks and responsibilities.\n● Apply proven time management techniques to maximize productivity and minimize time wastage.\n● Prioritize tasks based on importance\, urgency\, and organizational goals.\n● Implement strategies to minimize interruptions and distractions and maintain focus. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Managing Multiple Tasks and Work Priorities\n● Understanding the challenges and impact of managing multiple tasks.\n● Identifying common time management pitfalls and how they affect productivity.\n● Setting goals for improving task management and work prioritization.\n● Analyzing Workload and Task Prioritization \nModule 2: Assessing the current workload and identifying tasks and responsibilities.\n● Applying prioritization techniques to categorize tasks based on importance and urgency.\n● Identifying key factors and criteria for effective task prioritization.\n● Time Management Techniques \nModule 3: Exploring proven time management strategies and techniques.\n● Setting realistic deadlines and creating a time management plan.\n● Overcoming procrastination and managing distractions.\n● Managing Interruptions and Distractions \nModule 4: Identifying common interruptions and distractions in the workplace.\n● Implementing strategies to minimize and effectively handle interruptions.\n● Developing techniques to regain focus and maintain productivity.\n● Delegating and Outsourcing Tasks \nModule 5: Recognizing tasks that can be delegated or outsourced..\n● Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.\n● Identifying tasks that are repetitive\, time-consuming\, or outside your core competency.\n● Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks. \nDay 2:\nModule 6: Effective Task and Project Planning\n● Breaking down projects into manageable tasks and creating action plans.\n● Utilizing task management tools and software for planning and tracking progress.\n● Incorporating flexibility and adaptability in task and project planning. \nModule 7: Prioritization Decision-Making\n● Making informed decisions on task prioritization based on organizational goals and deadlines.\n● Applying techniques such as the Eisenhower Matrix or ABC Analysis.\n● Evaluating trade-offs and considering the impact of task prioritization decisions. \nModule 8: Managing Work Overload and Stress\n● Recognizing signs of work overload and stress.\n● Implementing stress management techniques and self-care practices.\n● Seeking support and resources to manage work-related stress effectively. \nModule 9: Effective Communication and Collaboration\n● Communicating task priorities and deadlines clearly to stakeholders.\n● Collaborating with team members and stakeholders to manage interdependencies.\n● Resolving conflicts and managing competing priorities effectively. \nModule 10: Flexibility and Adaptability\n● Developing a flexible mindset to adapt to changing priorities and unforeseen circumstances.\n● Embracing agile approaches and adjusting plans as needed.\n● Managing conflicting demands and reprioritizing tasks when necessary. \nModule 11: Personal Productivity and Continuous Improvement\n● Developing personal productivity habits and routines.\n● Reviewing and reflecting on task management practices for continuous improvement.\n● Leveraging technology and tools for enhanced productivity. \nModule 12: Conclusion and Action Planning\n● Summarizing key takeaways from the course.\n● Creating an action plan for implementing task management and work prioritization strategies.\n● Setting goals and accountability measures for ongoing improvement. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/managing-multiple-tasks-and-work-priorities-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231219
DTEND;VALUE=DATE:20231221
DTSTAMP:20260428T051835
CREATED:20230720T184607Z
LAST-MODIFIED:20230720T200733Z
UID:8364-1702944000-1703116799@uoa-academy.com
SUMMARY:Next Generation Administrative Excellence
DESCRIPTION:Objectives\nThe Next Generation Administrative Excellence course is designed to empower administrative professionals with the skills\, knowledge\, and mindset required to thrive in the modern workplace. Over two days\, participants will explore the evolving role of administrative professionals\, learn to leverage technology effectively\, enhance organizational and time management skills\, and develop strong communication and problem-solving abilities. The course aims to equip participants with the tools necessary to excel in their roles\nand make significant contributions to their organizations.  \nTarget Audience\nThe Next Generation Administrative Excellence course is intended for administrative professionals\, executive assistants\, office managers\, and support staff seeking to enhance their skills and effectiveness in the modern workplace. It is suitable for both seasoned professionals looking to adapt to the changing demands of their roles and emerging professionals seeking to develop a strong foundation for career growth. \nLearning Outcomes\n● Embrace a growth mindset and adapt effectively to the evolving role of administrative professionals in the digital age.\n● Leverage technology tools and software to enhance productivity and efficiency in daily tasks.\n● Demonstrate strong organizational and time management skills to effectively handle multiple responsibilities.\n● Communicate confidently and professionally\, fostering positive relationships with colleagues and stakeholders.\n● Apply problem-solving techniques to analyze challenges and make informed decisions. \nCourse Outlines:\nDay 1: \nModule 1: The Evolving Role of Administrative Professionals\n● Understanding the changing landscape of administrative work\n● Embracing a growth mindset and adaptability in the workplace\n● Navigating challenges and embracing opportunities in the digital era \nModule 2: Leveraging Technology for Enhanced Productivity\n● Exploring essential digital tools for administrative professionals\n● Harnessing the power of productivity software\, project management tools\, and collaboration platforms\n● Implementing time-saving techniques through automation and organization \nModule 3: Mastering Organizational and Time Management Skills\n● Prioritizing tasks and managing competing demands\n● Setting and achieving SMART goals for personal and team success\n● Creating efficient workflows and managing calendars effectively \nModule 4: Effective Communication Strategies for Administrative Professionals\n● Enhancing verbal and written communication skills\n● Developing active listening and effective questioning techniques\n● Building strong professional relationships with colleagues\, superiors\, and clients \nDay 2: \nModule 5: Problem-Solving and Decision Making\n● Approaching problem-solving systematically and creatively\n● Analyzing challenges and identifying viable solutions\n● Making well-informed decisions with confidence \nModule 6: Emotional Intelligence and Interpersonal Skills\n● Understanding the importance of emotional intelligence in administrative roles\n● Developing empathy and managing emotions effectively\n● Handling conflicts and difficult situations with diplomacy \nModule 7: Professional Development and Career Growth\n● Creating a personal development plan for continuous improvement\n● Identifying opportunities for career advancement and growth\n● Leveraging networking and mentorship to enhance career prospects \nModule 8: Building a Culture of Excellence in Administrative Support\n● Fostering teamwork and collaboration among administrative professionals\n● Promoting a culture of continuous improvement and innovation\n● Showcasing the value of administrative excellence to the organization \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/next-generation-administrative-excellence/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231219
DTEND;VALUE=DATE:20231221
DTSTAMP:20260428T051835
CREATED:20230720T184132Z
LAST-MODIFIED:20230720T200811Z
UID:8362-1702944000-1703116799@uoa-academy.com
SUMMARY:Essential Skills for Communication Success in a Corporate World
DESCRIPTION:Objectives\nEffective communication skills are crucial for success in the corporate world. This two-day course aims to equip participants with essential communication techniques and strategies to excel in various workplace scenarios. From mastering verbal and non-verbal communication\nto handling challenging conversations\, participants will develop the skills necessary to build strong professional relationships and foster a positive and productive work environment. \nTarget Audience\nThis course is designed for professionals at various levels in the corporate world who want to enhance their communication skills. It is suitable for employees from different departments and roles\, including managers\, team leaders\, project coordinators\, customer service\nrepresentatives\, and any other individuals seeking to improve their communication effectiveness in a corporate setting. \nLearning Outcomes\n● Demonstrate improved verbal communication skills\, including clear articulation\, effective presentation techniques\, and the use of positive language.\n● Display proficiency in active listening\, enabling them to understand others better and respond appropriately.\n● Utilize non-verbal communication cues\, such as body language and facial expressions\, to enhance the impact of their messages and create a positive impression.\n● Handle challenging conversations and conflicts with composure and emotional intelligence\, facilitating constructive outcomes \nCourse Outlines:\nDay 1: \nModule 1: Understanding the Importance of Effective Communication\n● The impact of communication on workplace relationships and productivity\n● Identifying communication challenges in the corporate setting\n● Building a personal communication improvement plan \nModule 2: Verbal Communication Skills\n● Active listening techniques for better understanding and empathy\n● Articulating thoughts clearly and concisely\n● Developing strong speaking skills and effective presentation techniques\n● Using positive language and assertive communication \nModule 3: Non-Verbal Communication and Body Language\n● Understanding the significance of non-verbal cues in communication\n● Interpreting body language accurately\n● Mastering facial expressions\, gestures\, and eye contact\n● Aligning verbal and non-verbal communication for impactful messages \nModule 4: Written Communication Excellence\n● Crafting professional emails\, memos\, and reports\n● The art of effective business writing\n● Understanding tone and etiquette in written communication\n● Editing and proofreading techniques for error-free communication \nDay 2:\nModule 5: Communicating with Different Personality Types\n● Recognizing diverse communication styles and preferences\n● Adapting communication for various personality types\n● Building rapport and trust with colleagues and clients \nModule 6: Managing Challenging Conversations\n● Strategies for handling conflicts and difficult situations\n● Maintaining composure and emotional intelligence during tough discussions\n● Providing constructive feedback and receiving feedback gracefully \nModule 7: Effective Communication in Teams and Meetings\n● Communicating ideas clearly in team settings\n● Active participation and engagement in meetings\n● Facilitating discussions and encouraging collaboration\n● Resolving conflicts and building consensus in group settings \nModule 8: Building Professional Relationships through Communication\n● Networking and relationship-building strategies\n● Enhancing professional presence and credibility\n● Developing interpersonal communication skills \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/essential-skills-for-communication-success-in-a-corporate-world/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231213
DTEND;VALUE=DATE:20231215
DTSTAMP:20260428T051835
CREATED:20230720T183703Z
LAST-MODIFIED:20230720T200848Z
UID:8360-1702425600-1702598399@uoa-academy.com
SUMMARY:Level 3: Microsoft Excel (Advance)
DESCRIPTION:LEVEL 3: Microsoft Excel (Advance) (2 Days)\nObjectives\nThe Microsoft Excel (Advanced) course is designed to enhance participants’ proficiency in using Excel for advanced data analysis\, automation\, and visualization. Over the course of two days\, participants will dive deep into Excel’s advanced features\, functions\, and\ntechniques. Through hands-on exercises and practical examples\, participants will gain the skills and confidence to work with complex formulas\, create dynamic reports\, automate repetitive tasks\, and unlock the full potential of Excel for advanced data analysis. \nTarget Audience\nThis advanced Microsoft Excel course is designed for professionals\, analysts\, data scientists\, and individuals who already have a solid foundation in Excel and want to enhance their skills in data analysis\, automation\, and visualization. It is suitable for individuals who\nregularly work with large datasets\, perform complex calculations\, create dynamic reports\, and seek to optimize their productivity using Excel’s advanced features. \nLearning Outcomes\n● Utilize advanced formulas\, functions\, and data analysis tools in Excel.\n● Work with large datasets\, filtering\, sorting\, and advanced data manipulation.\n● Create dynamic reports using pivot tables\, slicers\, and advanced charting techniques.\n● Automate tasks and workflows using macros and VBA (Visual Basic for Applications).\n● Perform advanced data analysis\, including goal seeking\, scenarios\, and solver. \nCourse Outlines:\nDay 1\nModule 1: Advanced Function and Formulas\n● Using logical functions (IF\, AND\, OR) for complex data analysis.\n● Working with lookup functions (VLOOKUP\, HLOOKUP\, INDEX\, MATCH).\n● Utilizing statistical functions (AVERAGEIF\, COUNTIFS\, SUMIFS) for advanced calculations. \nModule 2: Data Manipulation and Analysis\n● Sorting and filtering data effectively in large datasets.\n● Working with data validation and conditional formatting.\n● Advanced data manipulation techniques using functions (TEXT\, CONCATENATE\, etc.). \nModule 3: Dynamic Reporting with PivotTables and Charts\n● Creating and customizing PivotTables for data summarization and analysis.\n● Using slicers and timelines to interactively filter and analyze data.\n● Advanced charting techniques\, including combo charts and dynamic chart ranges. \nDay 2:\nModule 4: Automation with Macros and VBA\n● Recording and editing macros for automating repetitive tasks.\n● Introduction to VBA programming for advanced automation.\n● Creating user-defined functions (UDFs) to extend Excel’s capabilities. \nModule 5: Advanced Data Analysis\n● Goal seeking and data modeling for what-if analysis.\n● Scenario analysis and using data tables for sensitivity analysis.\n● Solver tool for optimization and constraint-based analysis. \nModule 6: Collaboration and Workbook Management\n● Sharing and protecting workbooks with advanced security settings.\n● Tracking changes and comments for collaborative work.\n● Managing multiple worksheets and workbooks efficiently. \nModule 7: Excel Tips\, Shortcuts\, and Best Practices\n● Time-saving tips\, keyboard shortcuts\, and productivity-enhancing features.\n● Data validation techniques and error handling best practices. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/level-3-microsoft-excel-advance/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231208
DTEND;VALUE=DATE:20231209
DTSTAMP:20260428T051835
CREATED:20230720T183248Z
LAST-MODIFIED:20230720T200952Z
UID:8358-1701993600-1702079999@uoa-academy.com
SUMMARY:Developing & Embracing Growth Mindset
DESCRIPTION:Objectives\nThe Developing & Embracing Growth Mindset course is designed to help individuals cultivate a growth mindset\, which is the belief that abilities and intelligence can be developed through dedication\, effort\, and a willingness to learn. This two-day training program will\nprovide participants with the knowledge and strategies to overcome limiting beliefs\, embrace challenges\, persist through setbacks\, and foster a culture of continuous growth and improvement. Through interactive activities\, discussions\, and self-reflection\, participants will\ndevelop the mindset and skills necessary to thrive personally and professionally. \nDuration: 2 days\nTarget Audience\nThe Developing & Embracing Growth Mindset course is suitable for individuals at all levels within an organization who want to foster a growth mindset and cultivate personal and professional development. It is beneficial for employees\, managers\, leaders\, and individuals\nseeking to overcome limiting beliefs\, embrace challenges\, and promote a culture of continuous learning and growth. \nLearning Outcomes\n● Understand the concept of growth mindset and its importance in personal and professional development.\n● Identify and challenge limiting beliefs that hinder personal and professional growth.\n● Embrace challenges as opportunities for growth and develop persistence in the face of setbacks.\n● Implement effective learning strategies and leverage effort to continuously improve skills. \nCourse Outlines:\nDay 1:\nSession 1: Introduction to Growth Mindset\n● Understanding the concept of growth mindset\n● Differentiating between fixed and growth mindsets\n● Recognizing the benefits of adopting a growth mindset \nSession 2: Self-Awareness and Limiting Beliefs\n● Identifying personal limiting beliefs and their impact\n● Challenging and reframing limiting beliefs\n● Cultivating self-awareness for growth and development \nSession 3: Embracing Challenges and Persistence\n● Embracing challenges as opportunities for growth\n● Strategies for maintaining motivation and persistence\n● Overcoming fear of failure and embracing a growth mindset \nSession 4: Effort and Learning Strategies\n● The role of effort and deliberate practice in skill development\n● Identifying effective learning strategies for continuous improvement\n● Developing a growth-oriented approach to learning and development \nDay 2:\nSession 5: Resilience and Adaptability\n● Building resilience to bounce back from setbacks\n● Developing adaptability to navigate change and uncertainty\n● Strategies for maintaining a positive and growth-oriented mindset \nSession 6: Embracing Feedback and Criticism\n● Receiving and leveraging feedback for growth\n● Constructive ways to provide feedback to others\n● Overcoming defensiveness and using feedback to improve \nSession 7: Cultivating a Growth Mindset Culture\n● Strategies for promoting a growth mindset in teams and organizations\n● Creating an environment that encourages learning and development\n● Building collaboration\, support\, and a growth-oriented community \nSession 8: Goal Setting and Growth Plans\n● Setting meaningful goals aligned with a growth mindset\n● Developing action plans for personal and professional growth\n● Tracking progress and celebrating achievements \nSession 9: Applying Growth Mindset in Everyday Life\n● Integrating growth mindset principles into daily routines and activities\n● Overcoming obstacles and self-imposed limitations\n● Sustaining a growth mindset for long-term success \nSession 10: Reflection and Next Steps\n● Reflecting on the learning journey and personal growth\n● Identifying areas for continued growth and development\n● Creating a plan for ongoing application and reinforcement of a growth mindset \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/developing-embracing-growth-mindset-3/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231205
DTEND;VALUE=DATE:20231207
DTSTAMP:20260428T051835
CREATED:20230720T182209Z
LAST-MODIFIED:20230720T201124Z
UID:8354-1701734400-1701907199@uoa-academy.com
SUMMARY:Microsoft Word: Reporting with Excellence
DESCRIPTION:Objectives\nMicrosoft Word is a powerful tool for creating professional reports that effectively communicate information. This two-day training course focuses on developing the skills needed to produce high-quality reports using Microsoft Word. Participants will learn how to leverage the advanced features and formatting capabilities of Word to create visually appealing and well-structured reports. Through hands-on exercises and practical examples\, participants will gain the knowledge and confidence to create reports with excellence. \nTarget Audience\nThis course on “Microsoft Word: Reporting with Excellence” is designed for professionals\, employees\, managers\, and students who want to enhance their skills in creating professional reports using Microsoft Word. It is suitable for individuals who already have a basic understanding of Word and want to improve their report writing capabilities. \nLearning Outcomes\n● Understand the key elements of a well-structured report.\n● Utilize Microsoft Word’s advanced features to enhance report formatting.\n● Incorporate tables\, charts\, and graphics to visually represent data.\n● Apply referencing and citation features to maintain accuracy and credibility.\n● Proofread and edit reports for clarity\, conciseness\, and professionalism. \nCourse Outlines:\nModule 1: Introduction to Report Writing\n● Importance of embracing change in a fast-paced world\n● Understanding the purpose and structure of reports.\n● Key elements of a well-written report\n● Planning and organizing report content effectively \nModule 2: Advanced Formatting Techniques\n● Formatting text\, paragraphs\, and headings consistently.\n● Using styles and templates for efficient formatting.\n● Customizing page layout\, margins\, and spacing. \nModule 3: Designing Professional Cover Pages and Headers/Footers\n● Creating visually appealing cover pages with logos and titles.\n● Adding headers and footers with page numbers\, dates\, and document information.\n● Incorporating headers and footers specific to report sections. \nModule 4: Visualizing Data with Tables\, Charts and Graphics\n● Creating and formatting tables to present data effectively.\n● Inserting and customizing charts and graphs.\n● Incorporating relevant images\, shapes\, and icons. \nDay 2\nModule 5: Organizing Content with Page and Section Breaks\n● Inserting page breaks and section breaks to control layout.\n● Managing headers\, footers\, and page numbering in different report sections.\n● Creating multiple columns and different page orientations within a report. \nModule 6: Referencing and Citation Features\n● Using built-in referencing tools for citations and bibliographies.\n● Adding footnotes and endnotes for additional information.\n● Cross-referencing headings\, figures\, and tables within the report. \nModule 7: Customizing and Automating Formatting\n● Creating and modifying styles for consistent formatting.\n● Using templates and themes to apply pre-designed formatting.\n● Automating table of contents and other document elements. \nModule 8: Proofreading and Editing for Professionalism\n● Techniques for proofreading and editing reports effectively.\n● Checking for grammar\, spelling\, and punctuation errors.\n● Improving clarity\, conciseness\, and overall professionalism. \nModule 9: Saving and Exporting Reports\n● Saving reports in different formats (e.g.\, PDF\, Word\, HTML).\n● Packaging reports for easy sharing and distribution.\n● Ensuring compatibility and accessibility of exported reports. \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/microsoft-word-reporting-with-excellence-2/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231121
DTEND;VALUE=DATE:20231124
DTSTAMP:20260428T051835
CREATED:20230720T181149Z
LAST-MODIFIED:20230720T202506Z
UID:8350-1700524800-1700783999@uoa-academy.com
SUMMARY:Learn. Educate. Train (L.E.T) – Train the Trainer of Tomorrow
DESCRIPTION:Objectives\n“Learn. Educate. Teach” or LET – Train the Trainer of Tomorrow is a training program that aims to equip individuals with the necessary skills and knowledge to become effective trainers. The objective of this training program is to enable participants to learn the techniques and tools required to deliver training sessions that are engaging\, informative\, and effective. \nTarget Audience\nThe program is suitable for professionals in different industries who are responsible for delivering training sessions to their colleagues or employees. This includes human resources personnel\, managers\, team leaders\, subject matter experts\, and anyone who wants to improve their training delivery skills. \nLearning Outcomes\n● Design and develop effective learning experiences.\n● Facilitate engaging and interactive training sessions.\n● Develop effective questioning techniques\, manage group dynamics\, and use technology to enhance learning \nCourse Outlines\nModule 1: Introduction to Instructional Design\n● Definition of instructional design\n● Importance of instructional design in training\n● Understanding learners and their needs\n● Designing learning objectives \nModule 2: Teaching Methods and Materials\n● Overview of different teaching methods\n● Developing effective teaching materials\n● Using technology to enhance learning\n● Adapting to different learning styles \nModule 3: Facilitation Skills\n● Engaging learners through questioning and discussion\n● Managing group dynamics\n● Creating a positive learning environment\n● Active listening and empathy \nModule 4: Assessment and Evaluation\n● Types of assessments and their purposes\n● Designing effective assessments\n● Providing feedback to learners\n● Using evaluation data to improve training programs \nDay 2:\nModule 5: Subject Matter Expertise\n● Importance of subject matter expertise in training\n● Strategies for staying up-to-date on industry trends and developments\n● Building your own knowledge and skills\n● Identifying and addressing knowledge gaps \nModule 6: Effective Presentation Skills\n● Preparing for a training session\n● Delivering effective presentations\n● Managing nerves and building confidence\n● Using visual aids to enhance presentations \nModule 7: Training Delivery\n● Adapting training to different learning environments\n● Addressing diverse audiences and learning needs\n● Addressing challenging situations and learners\n● Dealing with difficult questions \nModule 8: Professional Development\n● Continuing professional development as a trainer\n● Building your network and community of trainers\n● Staying motivated and passionate about training\n● Best practices for ongoing improvement \nDay 3:\nModule 9: Learning Styles and Preferences\n● Overview of different learning styles and preferences\n● Adapting training to different learning styles\n● Techniques for reaching different types of learners\n● Creating inclusive learning environments \nModule 10: Interactive Learning Activities\n● Overview of different interactive learning activities\n● Designing effective interactive learning activities\n● Facilitating interactive learning activities\n● Assessing learning outcomes of interactive activities \nModule 11: Multimodal Learning\n● Overview of multimodal learning\n● Using multimedia in training\n● Adapting training to different modalities\n● Creating effective multimodal learning experiences \nModule 12: Advanced Facilitation Skills\n● Advanced questioning techniques\n● Handling challenging learners and situations\n● Facilitating group problem-solving\n● Facilitating small group discussions \nPricing:\nRM 1\,300.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/learn-educate-train-l-e-t-train-the-trainer-of-tomorrow/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231117
DTEND;VALUE=DATE:20231118
DTSTAMP:20260428T051835
CREATED:20230720T175525Z
LAST-MODIFIED:20230720T210158Z
UID:8348-1700179200-1700265599@uoa-academy.com
SUMMARY:Time Management for Boosting Productivity
DESCRIPTION:Objectives\nTime Management for Boosting Productivity course is a one-day training program designed to help individuals improve their time management skills and increase productivity. Participants will learn practical techniques and strategies to effectively manage their time\,\nset priorities\, and optimize their workflow. The course covers various topics\, including prioritization\, planning and scheduling\, managing email and communication\, stress management\, and work-life balance. \nTarget Audience\nThis course is suitable for professionals at all levels who want to enhance their time management skills and boost their productivity. It is beneficial for individuals in any industry or role\, including managers\, team leaders\, entrepreneurs\, and employees seeking to improve their efficiency and effectiveness in their work. \nLearning Outcomes\n● Set clear priorities and align tasks with organizational goals.\n● Apply time optimization techniques to eliminate time-wasting activities and manage interruptions effectively.\n● Develop effective planning and scheduling strategies to maximize productivity and meet deadlines.\n● Manage email and communication efficiently\, reducing inbox overload and interruptions.\n● Cultivate effective work habits\, including organization\, focus\, and concentration techniques. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Time Management\n● Understanding the importance of effective time management\n● Identifying common time management challenges\n● The link between time management and productivity \nModule 2: Setting Priorities\n● Defining goals and objectives\n● Identifying high-value tasks and activities\n● Applying the Eisenhower Matrix for prioritization\n● Aligning priorities with organizational objectives \nModule 3: Time Optimization Techniques\n● Overcoming procrastination and eliminating time wasters\n● Strategies for managing interruptions and distractions\n● Effective delegation and task batching\n● The Pomodoro Technique and other time-blocking methods \nModule 4: Planning and Scheduling\n● Creating a structured daily\, weekly\, and monthly schedule\n● Using digital and paper-based planners effectively\n● Allocating time for important and urgent tasks\n● Incorporating flexibility and contingency plans \nModule 5: Managing Email and Communication\n● Strategies for efficient email management\n● Handling email overload and reducing inbox clutter\n● Prioritizing and responding to emails effectively\n● Streamlining communication channels and reducing interruptions \nModule 6: Effective Work Habits\n● Organizing workspaces for maximum productivity\n● Adopting proactive approaches to task management\n● Developing routines and rituals for better time utilization\n● Building focus and concentration techniques \nModule 7: Stress Management and Work-Life Balance\n● Recognizing signs of stress and its impact on productivity\n● Techniques for stress reduction and relaxation\n● Setting boundaries and managing work-life integration\n● Self-care practices for maintaining well-being \nModule 8: Continuous Improvement and Sustainability\n● Reflecting on time management practices and identifying areas for improvement\n● Strategies for ongoing self-assessment and adjustment\n● Developing habits for long-term time management success\n● Creating an action plan for implementing learned techniques \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/time-management-for-boosting-productivity/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231116
DTEND;VALUE=DATE:20231117
DTSTAMP:20260428T051835
CREATED:20230720T172447Z
LAST-MODIFIED:20230720T202552Z
UID:8346-1700092800-1700179199@uoa-academy.com
SUMMARY:The Art of Public Speaking & Presentation
DESCRIPTION:Delegation: The Art of Delegating Effectively (1 day)\nObjectives\nThe “Delegation: The Art of Delegating Effectively” course is designed to help participants develop the skills and knowledge required to effectively delegate tasks and responsibilities in a professional setting. Delegation is a crucial skill for leaders and managers as it empowers team members\, improves productivity\, and fosters professional growth. Through interactive discussions\, practical exercises\, and case studies\, participants will learn the essential techniques and strategies for successful delegation. \nTarget Audience\nThe “Delegation: The Art of Delegating Effectively” course is designed for managers\, supervisors\, team leaders\, entrepreneurs\, business owners\, project managers\, department heads\, team coordinators\, HR professionals\, emerging leaders\, and professionals transitioning to leadership roles\, who aim to enhance their delegation skills and effectively assign tasks and responsibilities in their respective roles and industries.. \nLearning Outcomes\n● Understand the concept and importance of delegation in a professional setting.\n● Assess tasks and determine their suitability for delegation based on team members’ skills and capabilities.\n● Effectively communicate expectations\, instructions\, and guidelines for delegated tasks.\n● Establish clear objectives\, deadlines\, and checkpoints for delegated tasks. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Delegation\n● Definition and importance of delegation\n● Benefits and challenges of delegation\n● Common misconceptions about delegation \nModule 2: Assessing Delegation Readiness\n● Evaluating task suitability for delegation\n● Analyzing team members’ skills and capabilities\n● Identifying barriers to effective delegation \nModule 3: Delegation Process\n● Step-by-step guide to effective delegation\n● Setting clear expectations and objectives\n● Assigning appropriate tasks and responsibilities\n● Establishing deadlines and checkpoints\n● Providing necessary resources and support \nModule 4: Effective Communication\n● Importance of clear and concise communication\n● Active listening and feedback techniques\n● Delivering instructions and guidelines effectively\n● Handling questions and concerns \nModule 5: Building Trust and Accountability\n● Developing trust within the team\n● Empowering team members to take ownership\n● Establishing accountability mechanisms\n● Recognizing and rewarding delegation efforts \nModule 6: Monitoring and Feedback\n● Strategies for monitoring progress and performance\n● Providing constructive feedback and guidance\n● Addressing challenges and obstacles\n● Adjusting delegation approach as needed \nPricing:\nRM 900.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/the-art-of-public-speaking-presentation/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231114
DTEND;VALUE=DATE:20231116
DTSTAMP:20260428T051835
CREATED:20230720T012540Z
LAST-MODIFIED:20230720T202639Z
UID:8296-1699920000-1700092799@uoa-academy.com
SUMMARY:Level 2: Microsoft Excel (Intermediate)
DESCRIPTION:Objectives\nThis course will enable participants to gain a good general understanding of the main features of Excel\, giving them the ability to produce standard spreadsheets\, creating simple formula\, formatting and printing spreadsheets  \nTarget Audience\nAnyone who is required to manage high volumes of email and communicate electronically. The content is applicable for people from all levels. \nLearning Outcomes\nThis course will provide learners with a core understanding of how to effectively operate and use the Excel spreadsheet software at an intermediate level.\n● Create advanced formulas\n● Analyse Data with Logical and Lookup Functions\n● Create and Modify Tables\n● Sort and Filter Data\n● Use Subtotal and Database Functions to Calculate Data\n● Visualize Data with Charts\n● Create Advanced Charts\n● Create a PivotTable\n● Filter Data by Using Slicers\n● Analyse Data with Pivot Charts\n● Insert and Modify Graphic Objects\n● Layer and Group Graphic Objects\n● Customize Workbooks\n● Manage Themes\n● Create and Use Templates\n● Protect Files\n● Preparing a Workbook for Multiple Audiences \nCourse Outline\nTopic 1 : Introduction to Excel 2016 Interface\n● Starting Excel\n● The Excel Interface\n● Changing Excel’s View\n● Working with Existing Workbook \nTopic 2 : Working with Microsoft Excel 2016\n● Creating Workbooks\n● Saving Workbooks\n● Input Basic Data\n● Using Data Types\n● Cutting\, Copying and Pasting Data\n● Editing Workbook’s Properties \nTopic 3 : Using Basic Formulas\n● Building Basic Formulas\n● Using Cell References\n● Using Cell Ranges \nTopic 4 : Formatting Cells and Ranges\n● Inserting and Deleting Cells\n● Manually Formatting Cell Contents\n● Using Format Painter\n● Paste Special Options\n● Formatting Cells with Styles\n● Hyperlink Data \nTopic 5 : Formatting Worksheets\n● Working with Rows and Columns\n● Using Themes\n● Modifying Worksheet’s Appearance\n● Inserting Headers and Footers \nTopic 6 : Adding Pictures and Shapes to a Worksheet\n● Inserting Pictures\n● Adding Shapes and WordArt\n● Deleting\, Copying and Moving Graphics\n● Formatting Graphics\n● Using SmartArt Graphics \nTopic 7 : Printing Worksheets\n● Preparing a Document for Printing\n● Printing with Backstage \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/level-2-microsoft-excel-intermediate/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231108
DTEND;VALUE=DATE:20231110
DTSTAMP:20260428T051835
CREATED:20230720T012211Z
LAST-MODIFIED:20230720T202724Z
UID:8294-1699401600-1699574399@uoa-academy.com
SUMMARY:Etiquette & Protocol in Hospitality
DESCRIPTION:Objectives\n1. To provide the participants with adequate knowledge of food and beverage service incorporate with fine dining procedures.\n2. imparting service Etiquette and Protocol guidelines and procedures focusing on the standard of services in accordance to a specific requirement and other form of services available in the industry\n3. To acquire relevant knowledge pertaining to service for Royal and Monarchy’s Etiquette & Protocol. Knowing the Malaysian Monarchy systems.\n4. Enhancing the capability and ability of participants to excel through comprehensive learning thus enhance towards SERVICE EXCELLENCE. \nTarget Audience\nThis program is designed for employees in the hospitality business and for individuals who are in a supervisory position and above. \nLearning Outcomes\n● Behave correctly in both business and social situations.\n● Interact effectively with different types of guests.\n● Play the role of the ideal host at various functions.\n● Organize and manage events such as business luncheons and formal dinners.\n● Meet and greet important guests\, clients and customers in a proper manner. \nCOURSE CONTENT\nDAY 1\nModule 1: Management Responsibility\no Food Service Policy\no Food Safety Policy \nModule 2: Food Handler’s Commitment\no Social Obligation\no Criteria of Excellent Service\no Excel towards Service Excellence \nModule 3: Performing the Tasks in Accordance to:\no Job Description\no Job Specification \nModule 4: Getting to know Etiquette\no What is Etiquette?\no Definition of Etiquette \nModule 5: Knowing Protocol\no What is Protocol?\no Definition of Protocol\no What is service according to the Protocol? \nModule 6: Malaysian Monarchy Systems\no The First Cycle\no The Second Cycle\no Royal Protocol\no The Dignitaries Protocol \nModule 7: The Order of Precedence\no The sequence of Seniority\no The sequence of services according to OP \nModule 8: The Awards and Honorary Titles\no How to address?\no The priority \nModule 9: Beverage Management\no The Classification\no The 3 Beverage Components\no Wine Knowledge\no Liquor and Liquers\no Cocktail and Mocktail\no Fortified Wine & Aperitif\no Sparkling wine and Champagne \nModule 10: Menu Classification\no Type of Menu\no The Sequence of Menu\no Composing a Menu \nDAY 2\nModule 1: Type of Food Services\no Americans simplified services\no Services in Fine Dining \nModule 2: Knowing Type of Services\no French\no English\no Gueridon\no Russian Gueridon\no Butler Services\no The Sommelier \nModule 3: Understanding the Menu\no Table d’hote\no Ala Carte\no Carte du jour\no Plat du jour \nModule 4: Table Setting\no According to meals\, menu and dishes\no Changing of covers\no Rules of thumb \nModule 5: Table Setting\no Table setting according to given menu \nModule 6: Wine and Beverage Services\nModule 7: Basic Culinary Terminology (French) \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/etiquette-protocol-in-hospitality/
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20231107
DTEND;VALUE=DATE:20231109
DTSTAMP:20260428T051835
CREATED:20230720T011612Z
LAST-MODIFIED:20230720T202757Z
UID:8292-1699315200-1699487999@uoa-academy.com
SUMMARY:Generation Gap: Closing the Generation in the Workplace
DESCRIPTION:Objectives\nThe Generation Gap: Closing the Generation Gap in the Workplace training program is designed to equip participants with the knowledge and skills to effectively manage generational differences in the workplace. Through interactive discussions\, case studies\, role plays\, and practical exercises\, participants will gain insights into the characteristics\, values\, and communication styles of different generations. They will also learn strategies to bridge the generation gap\, foster collaboration\, improve communication\, and create a harmonious and productive work environment \nTarget Audience\nThe target audience for the “Generation Gap: Closing the Generation Gap in the Workplace” training program includes professionals at all levels\, managers\, team leaders\, and human resources personnel who are interested in understanding and managing generational\ndifferences to create a harmonious and productive work environment. \nLearning Outcomes\n● Understand the concept of the generation gap and its impact on the workplace.\n● Identify the characteristics\, values\, and communication styles of different generations.\n● Develop effective communication strategies to bridge the generation gap and improve intergenerational collaboration.\n● Recognize and address common sources of intergenerational conflicts in the workplace. \nCourse Outlines:\nDay 1:\nModule 1: Introduction to Generational Differences\n● Understanding the concept of the generation gap and its impact on the workplace\n● Exploring the characteristics\, values\, and preferences of different generations (Baby Boomers\, Generation X\, Millennials\, Generation Z)\n● Recognizing the strengths and challenges of each generation \nModule 2: Identifying Generational Stereotypes\n● Exploring common stereotypes and misconceptions about different generations\n● Understanding the dangers of generational biases in the workplace\n● Overcoming stereotypes and fostering inclusivity \nModule 3: Communication Styles Across Generations\n● Analyzing communication preferences and styles of different generations\n● Overcoming communication barriers and misinterpretations\n● Strategies for effective intergenerational communication \nModule 4: Building a Collaborative Workplace Culture\n● Promoting teamwork and collaboration across generations\n● Encouraging mutual respect and understanding\n● Leveraging diverse perspectives for innovative solutions \nDay 2:\nSession 5: Managing Intergenerational Conflicts\n● Identifying sources of conflicts between different generations\n● Strategies for resolving conflicts and promoting harmony\n● Building positive relationships and mutual support \nSession 6: Motivating and Engaging Different Generations\n● Understanding the unique motivations and drivers of each generation\n● Tailoring strategies to engage and retain different generations\n● Creating a positive and inclusive work environment \nSession 7: Mentoring and Knowledge Transfer\n● Harnessing the power of cross-generational mentoring\n● Creating opportunities for knowledge transfer between generations\n● Fostering a culture of continuous learning and development \nSession 8: Leading Across Generations\n● Effective leadership strategies for managing multi-generational teams\n● Leveraging generational diversity to drive organizational success\n● Creating an inclusive leadership style \nSession 9: Action Planning and Next Steps\n● Developing an action plan to implement learned strategies\n● Identifying opportunities for improving generational dynamics in the workplace\n● Setting goals for ongoing learning and development \nPricing:\nRM 1\,000.00 Per Person (HRD Corp Claimable Course)\n \nKindly scan or click on the link below for your \nLearning Registration.\n \nFor any enquiries\, please contact us at:\n \nUOA Academy Sdn Bhd\nUOA Corporate Tower\, Lobby A\, Avenue 10\, The Vertical\nBangsar South City\, No 8 Jalan Kerinchi\n59200 Kuala Lumpur\, Malaysia.\nTel: 6019 225 0942 / 6016 806 1760 / 6016 241 3517\nEmail: register@uoa-academy.com\n \n\nhttps://www.surveymonkey.com/r/uoaapb \n \nCancellation & Transfer\nPlease note that should this registration be cancelled fourteen (14) days before the day of the training\, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training\, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice.\n \nDisclaimer: UOA Academy reserves the right to make changes to the venue\, date\, and speaker\, including cancellation of the workshop if warranted by circumstances beyond its control.\n  \n\n  \nJoin Today!
URL:https://uoa-academy.com/events/generation-gap-closing-the-generation-in-the-workplace/
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END:VCALENDAR