UOA Academy

Mastering Microsoft PowerPoint & Presentation Skills (1 Day)
2026-09-03
Objectives
This programme is designed for professionals who already use Microsoft PowerPoint and want to elevate both their slide design and presentation delivery skills. It focuses on transforming content-heavy slides into clear, visually compelling messages while strengthening presentation structure and audience engagement. Participants will learn how to design slides that support decision-making, influence stakeholders, and communicate ideas with impact. The programme also integrates practical presentation techniques to ensure slides and delivery work together effectively. By the end of the session, participants will be able to present with greater clarity, confidence, and professionalism.
Target Audience

Executives, managers, and team leaders
Sales, marketing, and business development professionals
Trainers, presenters, and subject matter experts
Professionals who frequently present data, proposals, or reports

Learning Outcomes

Design clear, professional, and visually consistent PowerPoint slides
Structure presentations for clarity, flow, and decision-making
Use advanced PowerPoint features to improve efficiency and design quality
Present ideas confidently and engage audiences effectively
Deliver presentations that influence, inform, and persuade

Course Outline Module 1: Structuring an Effective Presentation

Defining presentation objectives and key messages
Understanding audience needs and expectations
Building logical flow and structure for clarity

Module 2: Advanced PowerPoint Slide Design

Applying visual hierarchy and clean layouts
Effective use of fonts, colours, and spacing
Simplifying content and avoiding slide overload

Module 3: Professional Use of PowerPoint Tools

Using Slide Master for consistency
Working with shapes, icons, images, and alignment tools
Improving efficiency and slide quality

Module 4: Presenting Data and Key Messages Clearly

Choosing the right charts and visuals
Highlighting insights and key takeaways
Avoiding common data presentation mistake

Module 5: Presentation Skills for Confident Delivery

Voice control, posture, and body language
Engaging audiences and managing attention
Handling questions and interruptions professionally

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 45001:2018 Auditor Training (2 Days)
2026-09-02 - 2026-09-03
Objectives
The ISO 45001:2018 Auditor Training is designed to provide participants with a thorough understanding of the ISO 45001:2018 standard and its principles for managing occupational health and safety (OHS). The training aims to develop auditing skills by equipping participants with the necessary knowledge to conduct both internal and external audits of OHS management systems. It enables participants to assess and identify gaps in an organization’s compliance with the requirements of ISO 45001:2018, while preparing them to perform key audit activities such as planning, conducting audits, identifying non-conformities, and preparing audit reports. Additionally, the training provides practical guidance on how auditors can contribute to continuous improvement in OHS management practices.
Target Audience
The target audience for ISO 45001:2018 Auditor Training includes employees at all levels, senior management, middle management, executives and individuals who seek to enhance their ability to ensure a safe and healthy work environment, improve OHS practices, and support continuous improvement in occupational health and safety management systems.
Learning Outcomes

Understand ISO 45001 Requirements: Thoroughly grasp the requirements and principles of the ISO 45001:2018 standard.
Conduct Effective Audits: Plan and execute efficient audits, including observation, interviews, and document reviews.
Identify and Document Findings: Accurately and objectively identify, document, and analyze audit findings.
Prepare Comprehensive Reports: Compose clear and concise audit reports that effectively communicate findings to management.
Apply Risk-Based Thinking: Integrate risk-based thinking into the auditing process to prioritize and address critical areas.

Course Outlines:
Day 1:
Module 1: Introduction to ISO 45001:2018

Overview of the ISO 45001:2018 standard
Key principles and terminology
Structure of ISO 45001 and its relationship with other management system standards

Module 2: Understanding Occupational Health and Safety (OHS) Management Systems

Key components and requirements of an OHSMS
Risk-based thinking and its application in ISO 45001
Legal and regulatory requirements in health and safety

Module 3: Audit Fundamentals

What is auditing? Definition, purpose, and types of audits (internal and external)
Principles of auditing: independence, impartiality, confidentiality
Audit lifecycle: Planning, execution, reporting, and follow-up

Module 4: Planning an ISO 45001 Audit

Developing an audit plan and checklist
Selecting audit criteria and scope
Preparing for fieldwork and logistics

Day 2:
Module 5: Conducting an Audit

Audit techniques: Document review, interviews, and observations
Collecting and verifying evidence
Engaging with auditees and stakeholders
Recording and reporting audit findings

Module 6: Identifying Non-Conformities and Corrective Actions

Understanding non-conformities in OHSMS
Root cause analysis and corrective actions
Developing action plans for continual improvement

Module 7: Audit Reporting and Follow-Up

Writing an audit report: Structure, key sections, and recommendations
Presenting audit findings to management
Following up on corrective actions and effectiveness

Module 8: Promoting Continuous Improvement

The role of auditors in driving continuous improvement
Aligning audit outcomes with the organization’s strategic goals
Best practices for maintaining ISO 45001 certification

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints (2 Days)
2026-09-02 - 2026-09-03
Objectives
The objective of the Handling Customer Complaints training program is to provide participants with a comprehensive understanding of the skills and knowledge necessary to effectively handle customer complaints and improve customer satisfaction. In today’s highly competitive business environment, it is crucial for organizations to have a solid approach to managing customer complaints. Effective handling of customer complaints can help to prevent the loss of business, maintain customer loyalty, and even enhance the reputation of an organization.
Target Audience
The target audience for the Handling Customer Complaints training program includes customer service representatives, front-line employees, managers, and anyone who interacts with customers in a business setting.
Learning Outcomes

Communicate effectively with customers using active listening techniques
Identify root causes of customer complaints and use problem-solving, negotiation, and empathy to resolve them
Manage personal emotions and respond professionally in challenging situations
Identify patterns and trends in customer complaints and make recommendations for service improvement.

Course Outlines: Day 1:
Module 1: Introduction to Customer Complaints

The importance of effective complaint handling
Types of customer complaints
Understanding customer needs and expectations
The cost of poor complaint handling

Module 2: Active Listening Techniques

Importance of active listening in customer interactions
Practical strategies for attentive and empathetic listening
Enhancing communication through effective listening skills

Module 3: Effective Communication Skills

Verbal and nonverbal communication techniques
Active listening skills
Asking effective questions
Using empathy to build rapport

Module 4: Managing Emotions

Understanding and managing personal emotions
Strategies for staying calm and professional
Dealing with angry or upset customers
Avoiding escalation

Day 2:
Module 5: Time management

Prioritizing complaints
Setting realistic expectations with customers
Managing time effectively
Resolving complaints within an appropriate time frame

Module 6: Professional Response in Challenging Situations

Strategies for maintaining professionalism in difficult scenarios
De-escalation techniques for defusing tense customer interactions
Case studies on effective responses to challenging complaints

Module 7: Complaint Resolution Techniques

Root cause analysis
Problem-solving techniques
Negotiation and conflict resolution
Using empathy to address emotional complaints

Module 8: Documentation and Follow-up

The importance of accurate documentation
Following up with customers
Identifying opportunities for improvement
Preventing future complaints

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

High-Performance Habits for Busy Professionals
2026-08-18 - 2026-08-19
Objectives
In today’s fast-paced and demanding work environment, professionals are expected to deliver results while managing multiple priorities, tight deadlines, and constant distractions. This 2-day programme is designed to help busy professionals develop high-performance habits that improve focus, productivity, and resilience without leading to burnout.
Participants will learn how to manage energy, time, and attention more effectively, build disciplined work habits, and adopt practical strategies to sustain performance in the Malaysian workplace context
Target Audience

Professionals and Executives
Managers and Team Leaders
Supervisors and Senior Officers
Individuals handling multiple responsibilities and deadlines
Employees seeking sustainable performance improvement

Learning Outcomes

Understand what drives high performance in busy work environments
Identify personal productivity blockers and performance gaps
Build effective daily habits that support focus and consistency
Manage time, energy, and priorities more strategically
Improve work efficiency without increasing stress
Create a personalised high-performance action plan

Course Outline
Day 1 – Foundations of High Performance & Focus
Module 1: Understanding High Performance in the Modern Workplace

What high performance really means for busy professionals
Common challenges in today’s work environment
High performance vs burnout

Module 2: Mindset & Personal Effectiveness

Performance-driven mindset
Taking ownership and accountability
Managing internal distractions and limiting beliefs

Module 3: Managing Energy, Not Just Time

Understanding personal energy cycles
Aligning tasks with peak energy levels
Managing fatigue and stress effectively

Module 4: Focus & Attention Management

Identifying focus killers at work
Managing interruptions and digital distractions
Building deep-work habits

Day 2 – Productivity Systems & Sustainable Habits
Module 5: Prioritisation & Smart Work Planning

Distinguishing urgent vs important tasks
Planning work for impact, not activity
Setting realistic goals and deadlines

Module 6: Building High-Performance Daily Habits

Habit formation principles
Designing effective morning and workday routines
Eliminating unproductive habits

Module 7: Productivity Tools & Work Systems

Creating effective task and workflow systems
Managing to-do lists and schedules efficiently
Working smarter through planning and organising

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Managing Effective Teams: Building Collaboration, Trust, and Accountability at Work (2 Days)
2026-08-18 - 2026-08-19, 2026-07-14 - 2026-07-15
Objectives
This 2-day in-person training equips managers and team leaders with the core competencies to lead high-performing teams in today’s dynamic workplace. Focused on Malaysian organisational realities, the course addresses communication gaps, role clarity, conflict resolution, motivation strategies, and alignment to shared goals. Participants will gain practical frameworks to improve team effectiveness, foster trust, and manage team dynamics with confidence
Target Audience

Team leaders, supervisors, middle managers, and functional heads responsible for managing team performance, cohesion, and workplace collaboration.

Learning Outcomes
By the end of this programme, participants will be able to:

Identify the key elements of effective teams and assess current team dynamics
Apply communication strategies that improve trust, alignment, and performance
Manage team conflict and resolve misunderstandings constructively
Use motivation and delegation techniques to drive accountability and ownership
Implement team action plans to enhance collaboration and team culture

Course Outlines
Day 1: Building Strong Team Foundations & Trust
Module 1: Foundations of High-Performance Teams

Define team effectiveness using models (e.g., Tuckman, Lencioni)
Diagnose strengths and weaknesses in current teams
Stages of team development
Characteristics of dysfunctional teams

Module 2: Communication and Role Clarity

Improve team communication through clarity and feedback
Align roles, goals, and expectations
Communication styles
Role alignment tools

Module 3: Building Trust and Psychological Safety

Recognise barriers to trust in teams
Apply behaviours that foster open, supportive environments
Trust behaviour
Safe-to-speak cultures

Day 2: Managing Conflict, Accountability & Team Culture
Module 4: Conflict Management and Constructive Tension

Identify common sources of team conflict
Use structured conversations to resolve tension
Types of conflict (task vs relationship)
Conflict resolution tools

Module 5: Motivation and Accountability

Use intrinsic and extrinsic motivation techniques
Reinforce team accountability without micromanaging
Motivation styles
Performance feedback loops

Module 6: Leading Team Culture and Next Steps

Embed positive norms and rituals into team life
Develop a team improvement action plan
Culture shaping tools
Continuous improvement practices

Training Methodology
This programme is delivered through case studies and real-life workplace scenarios supported by group discussions and interactive mapping exercises. Participants engage in role plays and communication simulations to practise team leadership skills in realistic situations. Self and team diagnostic tools are used to increase awareness of team dynamics. Learning is reinforced through action planning and peer coaching to ensure practical application at the workplace.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Multitasking & Time Management at the Workplace (2 Days)
2026-08-18 - 2026-08-19
Objectives
The “Managing Multiple Tasks and Work Priorities” course is designed to equip participants with effective strategies and techniques for managing their workload, prioritizing tasks, and maximizing productivity in a dynamic and fast-paced work environment. Through practical exercises, discussions, and real-life scenarios, participants will learn how to effectively handle multiple responsibilities, make informed decisions on task prioritization, and enhance their time management skills.
Target Audience
The “Managing Multiple Tasks and Work Priorities” course is designed for professionals at all levels who are faced with managing multiple tasks, responsibilities, and competing priorities in their work. It is suitable for individuals from various industries and roles, including managers, supervisors, project leads, team members, and anyone seeking to enhance their task management and work prioritization skills.
Learning Outcomes

Assess and analyze their workload to effectively manage multiple tasks and responsibilities.
Apply proven time management techniques to maximize productivity and minimize time wastage.
Prioritize tasks based on importance, urgency, and organizational goals.
Implement strategies to minimize interruptions and distractions and maintain focus.

Day 1:
Module 1: Introduction to Managing Multiple Tasks and Work Priorities

Understanding the challenges and impact of managing multiple tasks.
Identifying common time management pitfalls and how they affect productivity.
Setting goals for improving task management and work prioritization.
Analyzing Workload and Task Prioritization

Module 2: Assessing the current workload and identifying tasks and responsibilities.

Applying prioritization techniques to categorize tasks based on importance and urgency.
Identifying key factors and criteria for effective task prioritization.
Time Management Techniques

Module 3: Exploring proven time management strategies and techniques.

Setting realistic deadlines and creating a time management plan.
Overcoming procrastination and managing distractions.
Managing Interruptions and Distractions

Module 4: Identifying common interruptions and distractions in the workplace.

Implementing strategies to minimize and effectively handle interruptions.
Developing techniques to regain focus and maintain productivity.
Delegating and Outsourcing Tasks

Day 2:
Module 5: Recognizing tasks that can be delegated or outsourced.

Understanding the criteria for determining tasks that are suitable for delegation or outsourcing.
Identifying tasks that are repetitive, time-consuming, or outside your core competency.
Evaluating the potential benefits and risks associated with delegating or outsourcing specific tasks.

Module 6: Effective Task and Project Planning

Breaking down projects into manageable tasks and creating action plans.
Utilizing task management tools and software for planning and tracking progress.
Incorporating flexibility and adaptability in task and project planning.

Module 7: Prioritization Decision-Making

Making informed decisions on task prioritization based on organizational goals and deadlines.
Applying techniques such as the Eisenhower Matrix or ABC Analysis.
Evaluating trade-offs and considering the impact of task prioritization decisions.

Module 8: Managing Work Overload and Stress

Recognizing signs of work overload and stress.
Implementing stress management techniques and self-care practices.
Seeking support and resources to manage work-related stress effectively.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Champion Administrative Personnel (2 Days)
2026-08-11 - 2026-08-12
Objectives
This programme is designed to help employees work more effectively with their immediate superiors while managing tasks, priorities, and time efficiently. Participants will learn how to understand their boss’s expectations, preferences, and working style, translate instructions into clear actions, and build a smart working partnership that supports productivity and performance.
The programme also focuses on professional image, integrity, work habits, and time management skills to enable participants to work smarter, improve efficiency, and achieve better results with less stress.
Target Audience

Administrative and Executive Assistants
Officers and Executives
Supervisors and Coordinators
Support Staff working closely with managers
Employees responsible for task coordination and scheduling

Learning Outcomes

By the end of this programme, participants will be able to:
Understand their boss’s expectations, preferences, and working style
Build a smart and professional working partnership with their superior
Translate work instructions into clear and actionable tasks
Set clear personal and work objectives and priorities
Apply effective time and task management techniques
Maintain professional image, integrity, and positive working relationships
Improve productivity, efficiency, and overall work performance

Course Outline
Day 1
Module 1: Introduction to Office Administration Getting Organised
Adapting to IR 4.0 in technologies and Artificial Intelligence (AI)
Module 2: Managing Time

Managing Your Time, Keeping Others on Track, Maintaining Schedules
Prioritising: The Urgent and The Importance
SMART Planning and Goal setting

Module 3: Managing Tasks, Managing Self

The 80:20 Principles
Effective vs. Efficient Professional Grooming
Organising meetings and code of conduct in meetings
Office Ethics with Internal and External parties

Module 4: Interpersonal Communication Skills

Verbal and Nonverbal Communication
Body Language and Its Impact
The Signal you send to others
The SELF-MAGNET networking
Personal IMAGE in and outside the office

Day 2 Module 5: Managing Boss Expectation

Knowing your Superior
Matching the pace and boss’s personality
Your superior‘s Preferences vs. Policy

Module 6:The Team of TWO (Teaming with the Boss)

Working with your Superior
Compatible vs. Chemistry
Influencing and Convincing Skills

Module 7: Tools and Technique to Organize Work Routine

Tool # 1 : Idea Management : Mind Charting
Tool # 2 : Idea Planning : Activity versus Timeline Matrix
Tool # 3 : Control Chart : Visual Control
Tool # 4 : Work Alignment : CTA
Tool # 5 : Work Up-date : CTUg

Module 8: Wrap up and Moving Forward
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

HVAC System Controls – Level 3 (2 Days)
2026-08-11 - 2026-08-12
Objectives
The HVAC System Controls – Level 3 course is designed to equip senior HVAC professionals with advanced competencies in system optimisation, analytics-driven decision-making, integrated building systems, and performance improvement.
This programme focuses on strategic control optimisation, advanced diagnostics, energy performance analytics, and system integration to enable participants to manage complex HVAC environments efficiently while supporting sustainability, cost optimisation, and operational excellence.
Target Audience

Senior HVAC Technicians
HVAC Engineers
Facility & Building Managers
Maintenance Managers
Professionals who have completed HVAC Controls Level 1 & Level 2 or possess equivalent experience

Learning Outcomes

Upon completion of this 2-day programme, participants will be able to:
Analyse and optimise complex HVAC control systems for performance and efficiency
Interpret advanced HVAC performance data and analytics
Diagnose persistent, system-wide faults using advanced methodologies
Integrate HVAC controls with Building Management Systems (BMS) and other building systems
Implement energy optimisation strategies aligned with sustainability goals
Lead troubleshooting, optimisation, and continuous improvement initiatives

Course Outline Day 1: Advanced System Analysis & Control Optimisation
Module 1: Advanced HVAC Control System Architecture

Review of advanced DDC and BMS architectures
Distributed vs centralised control systems
Networked HVAC systems and communication hierarchy
Data flow and control logic mapping

Module 2: Advanced Control Strategies & Optimization

Advanced PID tuning techniques
Adaptive and predictive control strategies
Load-based and demand-driven control optimisation
Eliminating control conflicts and inefficiencies

Module 3: HVAC Performance Analytics

Understanding HVAC system performance data
Trend logs, alarms, and fault detection analytics
Identifying inefficiencies using historical data
Interpreting KPIs for HVAC performance

Module 4: System Integration & Interoperability

Integrating HVAC with BMS, lighting, and energy systems
BACnet, Modbus, and other integration protocols
Managing interoperability challenges
Cybersecurity awareness for building control systems

Day 2: Advanced Diagnostics, Energy & Leadership
Module 5: Advanced Troubleshooting & Root Cause Analysis

Diagnosing intermittent and recurring faults
System-wide vs component-level fault analysis
Advanced diagnostic tools and techniques
Developing structured root cause analysis (RCA)

Module 6: Energy Optimisation & Sustainability Strategies

Advanced energy efficiency strategies
Chiller plant optimisation and sequencing
Demand response and energy load management
Supporting sustainability and energy compliance goals

Module 7: Commissioning, Re-Commissioning & Continuous Improvement

Advanced commissioning principles
Re-commissioning existing HVAC systems
Performance verification and benchmarking
Continuous improvement through system tuning

Module 8: Leadership, Documentation & Operational Excellence

Leading technical teams in complex HVAC environments
Developing SOPs for advanced systems
Technical reporting and stakeholder communication
Building long-term reliability and performance culture

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

LEVEL 3: Microsoft Excel (Advanced) (2 Days)
2026-08-11 - 2026-08-12
Objectives
The “LEVEL 3: Microsoft Excel (Advanced)” course aims to deepen participants’ proficiency in utilizing Microsoft Excel for advanced data analysis, automation, and visualization. The primary objectives include mastering advanced functions, exploring complex data manipulation techniques, and automating tasks through macros and VBA. The course is designed to empower participants with advanced Excel skills, enabling them to efficiently tackle complex data challenges in professional settings.
Target Audience
This course is designed for individuals with an intermediate understanding of Microsoft Excel looking to advance their skills. It is suitable for any senior managers, executives and middle management that seek to enhance their ability to analyze and manipulate data using advanced Excel features. The content caters to those in various industries where data-driven decision-making is crucial.
Learning Outcomes

Mastery of complex functions, enhancing participants’ Excel proficiency.
Acquire advanced techniques for manipulating and analyzing data effectively.
Skills to create dynamic visualizations for clearer data representation.
Efficiently streamline repetitive tasks for increased productivity.
Contribute to increased efficiency and effectiveness in professional roles.
Empowered to handle complex data scenarios with confidence and precision.

Course Outline Day 1:
Module 1: Advanced Functions Mastery

Overview of advanced Excel functions
Practical exercises for mastery
Application in data analysis scenarios

Module 2: Complex Data Manipulation Techniques

Strategies for handling intricate datasets
Techniques for efficient data manipulation
Real-world applications and case studies

Module 3: Automation through Macros

Introduction to macros and automation
Creating and using macros in Excel
Automation for repetitive tasks

Module 4: Visualizing Data Dynamically

Importance of dynamic visualizations
Creating charts and graphs dynamically
Enhancing data representation in reports

Module 5: Efficient Task Streamlining

Identifying and streamlining repetitive tasks
Using Excel features for task efficiency
Best practices for task management

Day 2: Module 6: Advanced Data Analysis Techniques

Exploring advanced data analysis methods
Practical applications in business scenarios
Interpreting and presenting analysis results

Module 7: Data-driven Decision-Making

Leveraging data for decision-making
Case studies on data-driven decisions
Integrating Excel analysis into decision processes

Module 8: Excel Efficiency in Professional Settings

Applying advanced Excel skills in the workplace
Enhancing professional efficiency
Real-world examples and success stories

Module 9: Handling Complex Data Scenarios with Confidence ● Practical exercises on complex data scenarios

Building confidence in data handling

PRICING:
RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SST

To inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-08-05
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Introduction to Strata Management (2 Days)
2026-08-04 - 2026-08-05
Objectives
Strata management is essential for the effective governance, maintenance, and sustainability of stratified properties such as condominiums, apartments, and mixed-use developments. This 2-day programme provides participants with a comprehensive introduction to strata management within the Malaysian legal and operational framework.
Participants will gain practical understanding of strata laws, governance structures, financial management, maintenance responsibilities, and common challenges faced by Joint Management Bodies (JMBs), Management Corporations (MCs), and managing agents. The programme focuses on real-world application to support compliance, transparency, and effective day-to-day strata operations
Target Audience

Property and Facility Management Staff
Joint Management Body (JMB) Members
Management Corporation (MC) Council Members
Building Managers and Site Supervisors
Developers’ Representatives
Administrative staff involved in strata properties
Individuals new to strata management

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the fundamentals of strata management in Malaysia
Identify key stakeholders and their roles and responsibilities
Interpret basic requirements under Malaysian strata laws
Support effective governance and decision-making processes
Understand basic strata financial management and fund administration
Handle common operational and resident-related issues professionally

Course Outline
Day 1 – Foundations of Strata Management & Legal Framework
Module 1: Introduction to Strata Management

Definition and purpose of strata management
Types of strata properties in Malaysia
Importance of effective strata management

Module 2: Malaysian Strata Laws & Regulatory Framework

Overview of the Strata Titles Act 1985
Strata Management Act 2013 (SMA 2013)
Role of the Commissioner of Buildings (COB)
By-laws and compliance obligations

Module 3: Roles & Responsibilities of Stakeholders

Roles of developers, JMB, MC, and managing agents
Duties of council members
Rights and obligations of parcel owners
Managing agents’ scope of responsibility

Module 4: Governance, Meetings & Decision-Making

Annual General Meeting (AGM) and Extraordinary General Meeting (EGM)
Quorum, voting rights, and resolutions
Record keeping and documentation
Principles of good governance and transparency

Day 2 – Operations, Finance & Common Challenges
Module 5: Maintenance & Facilities Management

Common property and shared facilities
Preventive vs corrective maintenance
Contractor selection and service monitoring
Safety, cleanliness, and asset upkeep

Module 6: Financial Management in Strata

Maintenance fund and sinking fund
Budgeting and financial planning
Collection of maintenance charges
Basic financial reporting and accountability

Module 7: Managing Residents, Complaints & Disputes

Communication with residents and tenants
Handling complaints and conflict professionally
Managing by-law breaches
Role of the Strata Management Tribunal

Module 8: Common Issues & Best Practices in Strata Management

Common operational and compliance issues
Managing arrears and enforcement challenges
Ethical practices and professionalism
Developing action plans for effective strata management

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training (2 days)
2026-08-04 - 2026-08-05
Objectives
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is a comprehensive 2-day course designed to equip participants with essential first aid skills, CPR techniques, and AED operation knowledge. Participants will learn how to respond effectively to emergencies, provide life-saving interventions, and manage common injuries, illnesses, and medical conditions. The course combines theoretical knowledge with hands-on practice, simulations, and role-play exercises to ensure participants develop the necessary skills and confidence to handle emergency situations.
Target Audience
The Certification Basic First Aid Training (BOFAC) + CPR Training + AED Training is specifically designed for individuals who are expected to perform first aid in their workplace. This comprehensive course is aimed at providing participants with the necessary knowledge and skills to effectively respond to medical emergencies and provide immediate care to injured or ill individuals.
Learning Outcomes

Understand the importance of basic first aid and CPR in emergency situations.
Demonstrate proficiency in providing CPR to adults, children, and infants.
Operate an Automated External Defibrillator (AED) effectively and safely.
Assess and prioritize injuries and illnesses, and provide appropriate first aid interventions.

Course Outlines: Day 1:
Module 1: Introduction to Basic First Aid

Understanding the importance of basic first aid skills in emergency situations
Legal and ethical considerations in providing first aid
Assessing and prioritizing the severity of injuries and illnesses

Module 2: Basic Life Support (BLS) and Cardiopulmonary Resuscitation (CPR)

Overview of basic life support techniques
Proper CPR techniques for adults, children, and infants
Hands-on practice of CPR skills using mannequins

Module 3: Automated External Defibrillator (AED) Training

Introduction to AED devices and their role in cardiac emergencies
Proper operation and usage of an AED machine
Simulated scenarios to practice AED usage in different situations

Module 4: First Aid for Common Injuries and Illnesses

Managing bleeding and wounds
Treating burns, fractures, and sprains
Recognizing and responding to choking, allergic reactions, and other medical emergencies

Module 5: First Aid for Environmental Emergencies

Identifying and managing heatstroke, hypothermia, and other environmental emergencies
Understanding the importance of proper hydration and sun protection
Providing first aid for insect bites, stings, and allergic reactions

Day 2:
Module 6: First Aid for Medical Conditions

Recognizing and responding to heart attacks, strokes, and seizures
Managing diabetes-related emergencies
Administering appropriate first aid for asthma attacks and other respiratory conditions

Module 7: First Aid for Pediatric Emergencies

Specific considerations for providing first aid to infants and children
Managing common pediatric emergencies, such as fevers, seizures, and allergic reactions
Techniques for comforting and calming distressed children during first aid situations

Module 8: First Aid in Remote and Disaster Situations

Understanding the unique challenges and considerations in remote and disaster settings
Essential first aid skills for wilderness, outdoor, or remote locations
Preparing and responding to natural disasters and other large-scale emergencies

Module 9: Practical Scenarios and Role-Play Exercises

Engaging in simulated emergency scenarios to apply first aid and CPR skills
Participating in role-play exercises to practice communication and coordination during emergencies
Receiving feedback and guidance from instructors on performance and techniques

Module 10: Certification Assessment

Final assessment to evaluate participants’ understanding and application of first aid and CPR skills
Certification awarded upon successful completion of the assessment

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Microsoft Word Excellence (1 day)
2026-08-04
Objectives
The Microsoft Word Excellence program is designed to equip participants with advanced skills and proficiency in utilizing Microsoft Word. The primary objectives include enhancing document creation efficiency, mastering advanced formatting features, and enabling participants to leverage the full spectrum of Word’s capabilities. The program is designed to empower participants to create professional, well-structured documents, and streamline their workflow through the optimal use of Microsoft Word’s extensive features.
Target Audience
This training is tailored for professionals, office administrators, executives, senior managers, and anyone seeking to enhance their proficiency in Microsoft Word. It caters to individuals at various skill levels, from beginners aiming to build foundational knowledge to advanced users looking to unlock the full potential of Microsoft Word for document creation and formatting.
Learning Outcomes

Achieve mastery in advanced document creation, formatting, and editing techniques.
Effectively utilize templates for efficient document creation.
Acquire time-saving shortcuts for enhanced productivity.
Explore advanced formatting options for professional document presentation.
Optimize Microsoft Word usage to enhance overall productivity and document creation capabilities.

Course Outlines:
Module 1: Advanced Document Creation

Mastery in advanced document creation techniques.
Effective use of templates for efficient document creation.

Module 2: Advanced Formatting Techniques

Achieving proficiency in advanced formatting options.
Exploring advanced formatting for professional document presentation.

Module 3: Collaboration and Efficiency

Seamless collaboration on shared documents.
Acquiring time-saving shortcuts for enhanced productivity.

Module 4: Practical Application and Mastery

Practical application of advanced Word features.
Mastery in utilizing the full spectrum of Microsoft Word capabilities.

Module 5: Integrating Multimedia and Hyperlinks

Embedding multimedia elements for dynamic documents.
Incorporating hyperlinks for interactive content.

Module 6: Advanced Editing and Proofreading

Utilizing advanced editing tools for precision.
Implementing effective proofreading techniques.

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Effective Coaching & Mentoring for Leaders (2 days)
2026-07-21 - 2026-07-22
Objectives
The key objectives of the Effective Coaching & Mentoring for Leaders course are to equip leaders with the skills and strategies necessary to foster a culture of continuous learning, development, and growth within their teams. The course aims to empower leaders to effectively coach and mentor their team members, facilitating professional advancement, enhancing performance, and fostering a collaborative and supportive work environment.
Target Audience
This course is specifically designed for leaders, middle management, senior managers, and those in leadership positions who are responsible for guiding and developing their teams. It is suitable for leaders seeking to enhance their coaching and mentoring capabilities to drive individual and collective success within the organization.
Learning Outcomes

Enhance communication skills to build trust and rapport with team members.
Develop the capability to set SMART goals and objectives, strategically enhancing team performance through targeted coaching and mentoring.
Cultivate a culture of inclusivity and diversity within coaching and mentoring relationships, navigating cultural differences adeptly in the context of leadership development.

Course Outlines:
Day 1:
Module 1: Foundations of Coaching and Mentoring

Understanding the principles of coaching and mentoring in leadership
Establishing a culture of continuous learning, development, and growth within teams

Module 2: Communication Excellence

Enhancing communication skills for building trust and fostering rapport with team members
Active listening techniques for effective individual engagement

Module 3: Strategic Goal Setting and Performance Enhancement

Developing the capability to set SMART goals and objectives
Strategically enhancing team performance through targeted coaching and mentoring interventions

Module 4: Expertise in Feedback and Constructive Criticism

Mastering the delivery of constructive feedback to inspire continuous improvement
Practical techniques for providing feedback within a professional context

Day 2:
Module 5: Skill Development Through Strategic Coaching

Identifying and addressing individual and team skill gaps
Tailored coaching sessions for systematic skill development

Module 6: Mentoring for Career Advancement Excellence

Recognizing the pivotal role of mentoring in fostering career growth and success
Establishing mentoring relationships conducive to sustained professional development

Module 7: Cultivating Inclusivity and Diversity

Fostering a culture of inclusivity and diversity within coaching and mentoring relationships
Navigating cultural differences adeptly in the context of leadership development

Module 8: Measuring Impact and Continuous Improvement

Implementing methods to measure the impact of coaching and mentoring interventions
Strategies for continuous improvement in coaching and mentoring practices

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Effective Communication: Leveraging NLP Techniques (2 Days)
2026-07-21 - 2026-07-22
Objectives
Effective communication is essential for fostering collaboration and achieving success within teams, especially in environments where individuals bring diverse personalities and communication preferences. This programme explores how understanding personalities through the NLP Representation System can significantly enhance communication effectiveness.
Participants will learn how thoughts, language, and behaviour are connected, and how to adapt communication styles to suit different representation systems. Through interactive exercises, discussions, and real-life scenarios, the programme equips participants with practical tools to reduce misunderstandings, strengthen relationships, and communicate with greater clarity and impact in the workplace.
Target Audience

Team Leaders and Supervisors
Managers and Department Heads
HR Professionals
Team Members working in diverse teams
Professionals seeking to improve interpersonal and workplace communication

Learning Outcomes
By the end of this programme, participants will be able to:

Identify personality types using NLP Representation Systems
Adapt communication strategies based on different NLP preferences
Apply verbal and non-verbal communication techniques effectively
Demonstrate active and empathetic listening skills
Communicate clearly and confidently in challenging or emotionally charged situations

Course Outlines:
Day 1 – NLP Foundations & Understanding Communication Preferences
Module 1: Introduction & Fundamentals of Effective Communication

Welcome, self-introduction, and ice breaker
Setting intentions and programme objectives
Fundamentals of effective communication
Common communication challenges in teams

Module 2: Introduction to NLP

Understanding Neuro-Linguistic Programming (NLP) principles
Connection between thoughts, language, and behaviour
Identifying common communication barriers

Module 3: Understanding Personality & Communication Styles

How personality influences communication styles and preferences
Introduction to Representation Systems
Representation Systems assessment
Identifying one’s primary representation system and its impact on interactions

Module 4: Understanding Your Communication Preference

Overview of NLP Representation Systems (Visual, Auditory, Kinesthetic)
Identifying your dominant representation system
How different systems influence communication styles and preferences
Sharing and reflection

Module 5: Clear & Concise Communication

Structuring messages using the “Triage Model” (Must-say, Nice-to-say, Don’t-say)
Prioritising key messages for different stakeholders
Using simple language and visual aids to improve understanding
Communicating effectively with diverse audiences

Day 2 – Listening, Rapport & Practical Application
Module 6: Active Listening Skills

Understanding active and empathetic listening
Demonstrating active listening techniques
Identifying barriers to effective listening
Role-play practice with feedback

Module 7: Clarity in Conversations

Spotting vague or distorted statements in conversations
Asking precise and clarifying questions
Using the Questioning Model
Staying calm and professional in emotionally charged situations

Module 8: Building Rapport Using NLP

Importance of rapport in communication
NLP techniques: mirroring, matching, and pacing
Verbal and non-verbal rapport building

Module 9: Constructive Feedback & Growth Conversations

Giving and receiving feedback constructively
Using specific and actionable language
Encouraging growth and development through supportive feedback

Module 10: Scenario Sharing & Solution Building

Sharing real-life workplace communication challenges
Group discussion on root causes and emotional triggers
Applying NLP and feedback techniques to propose solutions
Presentation of alternative phrases, behaviours, and approaches

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Conflict Resolution: Getting Along in the Workplace
2026-07-21 - 2026-07-22
Objectives
Conflict is a natural part of any workplace, but when not effectively managed, it can hinder productivity, damage relationships, and impact overall team morale. This two-day training course focuses on equipping participants with essential conflict resolution skills to promote a harmonious work environment. Participants will learn strategies and techniques to identify, address, and resolve conflicts, fostering open communication, collaboration, and a positive workplace culture.
Target Audience
All levels of staff including senior and mid-managers, supervisors, executives, frontline staff and those who seek to improve their professional skills in business communication.
Learning Outcomes
By the end of this programme, participants will be able to:

Understand the nature and causes of workplace conflicts.
Identify different conflict resolution styles and their implications.
Apply effective communication techniques to prevent and manage conflicts.
Utilize active listening skills to understand and address underlying concerns.

Course Outlines: Day 1:
Module 1:Introduction to Workplace Conflict

Understanding the nature and impact of workplace conflicts
Common causes and signs of conflicts
The importance of addressing conflicts proactively

Module 2: Conflict Resolution Styles

Exploring different conflict resolution styles
Recognizing the strengths and limitations of each style
Identifying personal conflict resolution tendencies

Module 3: Effective Communication in Conflict Resolution

Importance of clear and assertive communication
Nonverbal communication and its impact on conflict resolution
Active listening techniques to promote understanding

Module 4: Problem-Solving Approaches

Applying problem-solving techniques to conflicts
Identifying underlying interests and needs
Generating creative options for resolution

Day 2:
Module 5: Emotional Intelligence in Conflict Resolution

Understanding emotions and their role in conflicts
Managing personal emotions during conflicts
Empathy and building rapport to diffuse tension

Module 6: Collaboration and Negotiation

Collaborative approaches to conflict resolution
Building consensus and reaching win-win outcomes
Negotiation techniques for mutually beneficial resolutions

Module 7: Preventing and Resolving Workplace Conflicts

Strategies for preventing conflicts in the workplace
Early intervention and conflict management techniques
Mediation and facilitation skills

Module 8: Developing a Conflict Resolution Action Plan

Identifying personal areas for growth in conflict resolution
Creating an action plan for implementing conflict resolution strategies
Applying conflict resolution skills in real-life scenarios

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

AI for People Leaders (2 Days)
2026-07-14 - 2026-07-15
Objectives
AI for People Leaders is a practical and interactive programme designed to equip leaders with the knowledge and skills to leverage Artificial Intelligence (AI) in managing people, improving productivity, and supporting better decision-making. As AI reshapes how work is done, leaders must learn to integrate technology responsibly while preserving empathy, trust, and human connection.
This 2-day programme expands beyond awareness to application, enabling leaders to explore AI tools for communication, engagement, performance tracking, and talent development while addressing ethical considerations and responsible leadership in an AI-enabled workplace.
Target Audience

Team Leaders and Supervisors
Managers and Department Heads
HR and People Managers
Senior Leaders driving digital transformation
Entrepreneurs and SME Owners managing teams

Learning Outcomes
By the end of this programme, participants will be able to:

Understand AI fundamentals and its impact on leadership and the future of work
Use AI tools to enhance communication, collaboration, and decision-making
Apply AI for productivity management, performance tracking, and talent development
Balance AI adoption with human empathy and leadership judgment
Recognise ethical considerations to ensure responsible, inclusive, and trustworthy leadership

Course Outlines: Day 1 – AI Foundations & Productivity for People Leaders
Module 1: Understanding AI and the Future of Leadership

What AI is and is not in the context of people leadership
How AI is reshaping workplaces and leadership roles
Opportunities and challenges of AI in managing teams
Balancing human empathy with machine intelligence

Module 2: AI Tools for Productivity and Team Management

AI-enabled project and task management tools
Automating routine administrative work
Freeing leaders’ time for high-value people conversations
Case study: how leaders boost productivity using AI

Module 3: AI-Driven Performance Tracking & Insights

Using AI dashboards for monitoring performance trends
Predictive analytics for workforce planning
Interpreting AI insights without over-reliance
Using data to support (not replace) leadership judgment

Module 4: Practical Application – AI for Leadership Productivity

Hands-on exploration of AI tools
Applying AI to real leadership scenarios
Guided practice and reflection

Day 2 – Communication, Engagement & Responsible AI Leadership
Module 5: Enhancing Leadership Communication with AI

Generative AI for leadership communication
Drafting emails, reports, and presentations
Maintaining authenticity and leadership voice
Practical demo: drafting leadership messages with AI tools

Module 6: AI for Engagement, Feedback & Talent Development

Personalising engagement using AI-driven insights
AI-powered feedback and sentiment analysis
Supporting coaching, learning, and development with AI
Limits of AI in people development

Module 7: Ethical and Responsible AI Leadership

Recognising AI bias and risks in people management
Building trust and transparency in AI adoption
Ensuring inclusivity, fairness, and human-centred leadership
Governance considerations for leaders

Module 8: Action Planning – Becoming an AI-Enabled People Leader

Defining personal leadership boundaries with AI
Identifying immediate and long-term AI use cases
Creating an AI-enabled leadership roadmap
Reflection, commitment, and programme closing

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Measuring ROI & Training Results: 5-Level Evaluation Course
2026-07-14 - 2026-07-15
Introduction
Training programs are vital for improving organizational performance, but evaluating their effectiveness is a significant challenge. Historically, training success has been measured through participant feedback and self-reported learning, often collected via “smile-sheets.” While these methods are easy to use and tend to yield positive results, they fail to measure the true impact of the training—specifically, whether the learning is applied in the workplace and how it affects key business metrics.
“How to Measure Training Results” introduces a systematic framework to address this gap. This methodology, which spans five levels, provides a comprehensive approach for evaluating training programs. It allows organizations to scrutinize success from every angle, moving beyond simple participant satisfaction to assess the actual transfer of skills and the tangible impact on business goals, helping decision-makers determine which programs are effective and how to improve them.
Key learning outcomes

At the endof the training,participants willbe able to:
Identify requirements anddevelopstrategies tomeet youroverallmeasurementneeds.
Developevaluationandmeasurement processes for specific trainingprogrammes.
Analyse results andidentify changes in behaviour andbusiness impact.
Identify the costsof a trainingprogramme, andcalculate its returnoninvestment (ROI).
Usedata-basedfeedback toimprove effective trainingprogrammes and discontinueor improve ineffective programmes.
Validate trainingprogrammesby linking themtobusinessperformancemeasures.

Why is this course required?
Effective training evaluation is a critical challenge for many organizations, leading to ineffective ROI calculations and difficulty justifying training budgets. Without a strategic approach to measurement, learning and development teams struggle to prove the value of their programs, which can result in missed opportunities and budget cuts.
The Measuring ROI and Evaluating Training Effectiveness course provides a structured framework to tackle these issues. It teaches participants how to use ROI methodologies and optimize data collection to create systems that deliver measurable results. This empowers professionals to better calculate financial gains, align training with business goals, and improve the overall
Who should attend?

Director of Learning and Development
Learning and Development Manager
Training Manager
Director of Human Resources
Human Resource Manager
Directors of Human Capital
Training Executives
Trainers

PRICING:

To inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Scaffolding Training (1 Day)
2026-07-09
Objectives
The Scaffolding Training programme is designed to equip participants with the essential knowledge and practical skills to provide effective instructional support in learning environments. The programme focuses on understanding scaffolding concepts, applying appropriate techniques, and tailoring support to learners’ needs to enhance engagement, understanding, and retention.
This 1-day programme consolidates key concepts and practical elements from the original design, enabling participants to apply scaffolding strategies confidently within educational, training, and workplace learning settings.
Target Audience

Educators and lecturers
Trainers and facilitators
Instructional designers
Corporate trainers and learning practitioners
Individuals involved in facilitating learning and development programmes

Learning Outcomes
By the end of this programme, participants will be able to:

Understand the importance of scaffolding in effective learning
Apply key scaffolding techniques in instructional settings
Tailor learning support to meet individual learner needs
Model effective learning behaviours to enhance understanding
Foster engaging learning experiences and improve knowledge retention

Course Outlines:
Day 1
Module 1: Introduction to Scaffolding in Learning

Understanding the concept and importance of scaffolding
Role of scaffolding in facilitating effective learning experiences
Overview of programme objectives and structure

Module 2: Scaffolding Techniques & Applications

Overview of various scaffolding techniques
Application of scaffolding methods in different learning contexts
Case examples of successful scaffolding implementation
Practical exercises for hands-on understanding

Module 3: Tailoring Support to Learner Needs

Identifying individual learner needs
Strategies for adapting instructional support
Creating a supportive and adaptive learning environment
Real-world examples of personalised scaffolding approaches

Module 4: Modelling Effective Learning Behaviours

Importance of modelling in learning facilitation
Demonstrating behaviours that enhance engagement and understanding
Role-playing and simulation activities for application

Module 5: Fostering Engagement & Knowledge Retention

Techniques to create engaging learning experiences
Strategies to reinforce and consolidate learning
Using feedback and assessment to support retention
Key takeaways and practical application planning

PRICING:

RM 1,500.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Corporate Video Essentials: Shoot & Edit Using Mobile (2 Days)
2026-07-08 - 2026-07-09
Objectives
This programme is designed to help participants understand basic video production concepts and apply beginner-friendly filming and editing techniques using mobile devices. Participants will learn how to capture professional-looking corporate videos, apply simple filming frameworks, and edit short videos using mobile applications such as CapCut or Canva Video. The programme focuses on practical application suitable for corporate communication, marketing, and internal content creation.
Target Audience

Marketing teams
Communication officers
Human Resource personnel
Corporate content creators

Learning Outcomes
By the end of this programme, participants will be able to:

Remember basic video production and audio concepts
Understand framing, composition, and sound fundamentals
Apply simple mobile filming techniques for corporate scenarios
Perform basic video editing using mobile applications
Create short corporate video clips confidently

Course Outlines: Day 1 – Video Fundamentals & Mobile Filming
Module 1: Basics of Video Production

Introduction to basic video production concepts
Understanding video purpose and corporate usage

Module 2: Understanding Framing, Composition & Sound

Framing and composition basics
Importance of sound and audio quality in videos

Module 3: Mobile Filming Techniques

Filming using mobile devices
Camera angles, stability, and lighting basic

Module 4: Simple Script Structure for Corporate Videos

Understanding simple scripting frameworks
Structuring messages for corporate video content

Module 5: Filming Practice (Activity)

Hands-on mobile filming practice
Guided filming exercises

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

QLASSIC Awareness Course (2 Days)
2026-07-08 - 2026-07-09
Objectives
The QLASSIC Awareness Course is designed to provide participants with a comprehensive understanding of the Quality Assessment System in Construction (QLASSIC). The programme equips participants with essential knowledge and awareness of QLASSIC principles, criteria, and assessment methods. It aims to empower construction professionals to contribute effectively to improving construction quality by adhering to QLASSIC standards and best practices within construction projects.
Target Audience

Project Managers
Site Engineers
Construction Personnel
Middle Management
Individuals involved in construction project management

Learning Outcomes
By the end of this programme, participants will be able to:

Gain in-depth knowledge of the QLASSIC framework, covering principles, criteria, and assessment methods.
Develop practical skills to apply QLASSIC standards effectively in construction projects, ensuring the delivery of high-quality work.
Acquire the ability to identify and address common issues related to construction quality, fostering excellence in project execution.
Empower participants to actively contribute to the improvement of construction quality within their respective projects.
Enable individuals to successfully implement QLASSIC standards, enhancing overall project quality and success.

Course Outlines:
Day 1 – QLASSIC Fundamentals & Framework
Module 1: Introduction to QLASSIC

Overview of Quality Assessment System in Construction (QLASSIC)
Key principles and philosophy behind QLASSIC

Module 2: Understanding the QLASSIC Framework

In-depth exploration of the QLASSIC framework
Examination of QLASSIC principles, criteria, and assessment methods

Module 3: Application of QLASSIC Standards

Developing practical skills to apply QLASSIC standards
Ensuring effective implementation of QLASSIC in construction projects

Day 2:
Quality Issues, Implementation & Continuous Improvement
Module 4: Addressing Common Construction Quality Issues

Identification of common quality issues in construction projects
Analysis of factors contributing to quality challenges
Strategies for addressing and resolving quality issues

Module 5: Empowering Project Contributors

Strategies for active contribution to construction quality improvement
Roles and responsibilities of project team members
Encouraging a culture of excellence in project execution

Module 6: Successful Implementation of QLASSIC

Achieving proficiency in implementing QLASSIC standards
Enhancing overall project quality
Ensuring successful project outcomes through quality compliance

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ISO 45001 Occupational Health and Safety (OH&S) (2 Days)
2026-07-01 - 2026-07-02
Objectives
The ISO 45001 Occupational Health and Safety training is designed to establish and maintain practices that prioritize the health and safety of employees and other stakeholders. The brief objectives of ISO 45001 include the establishment of a systematic approach to OH&S management, identification and mitigation of risks, compliance with applicable legal and regulatory requirements, and continuous improvement of OH&S performance.
Target Audience
The target audience for ISO 45001 includes employees at all levels, middle management, executives and indiividual seeking to enhance their commitment to employee well-being and safety. This standard is particularly relevant to companies that recognize the importance of providing a safe and healthy work environment, reducing workplace accidents, and minimizing occupational health risks.
Learning Outcomes

Gain a comprehensive understanding of OH&S management systems principles and requirements.
Identify and assess occupational health and safety risks, establish effective controls, and ensure legal compliance.
Develop skills to implement and maintain a customized and robust OH&S management system.
Empower individuals and organizations to continuously improve OH&S performance through monitoring, evaluation, and preventive/corrective measures.
Foster a safety culture, protect employees, and contribute to the overall well-being of the workforce.

Course Outlines:
Day 1
Module 1: Introduction to ISO 45001

Overview of Occupational Health and Safety (OH&S) management systems
Importance of prioritizing employee and stakeholder health and safety

Module 2: Objectives of ISO 45001 Training

Establishing a systematic approach to OH&S management
Identification and mitigation of occupational health and safety risks
Ensuring compliance with legal and regulatory requirements
Continuous improvement of OH&S performance

Module 3: Principles and Requirements of OH&S Management Systems

Understanding the principles behind ISO 45001
Key requirements for implementation and documentation
Leadership and responsibility for effective system management

Module 4: Risk Identification and Mitigation

Techniques for identifying hazards and assessing OH&S risks
Developing and applying effective control measures
Case studies and practical approaches to risk mitigation

Day 2:
Module 5: Legal Compliance

Overview of applicable OSH laws and regulatory obligations
Ensuring ongoing legal compliance in the workplace
Consequences of non-compliance and risk to business operations

Module 6: Implementation Skills

Skills and strategies to implement ISO 45001 effectively
Tailoring the management system to suit organizational needs and industry context
Training, internal communication, and employee involvement

Module 7: Continuous Improvement

Monitoring and evaluating OH&S metrics and KPIs
Conducting internal audits and incident reporting
Implementing corrective and preventive actions for system enhancement

Module 8: Safety Culture and Well-being

Building a proactive safety culture through leadership and engagement
Initiatives to support employee well-being
High-impact activities to raise safety awareness across the organization

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Handling Customer Complaints: 2-Day Professional Training
2026-07-01 - 2026-07-02

From Customer Service to Customer Experience (2 Days)
2026-07-01 - 2026-07-02
Objectives
This programme helps participants move beyond basic service delivery toward creating memorable customer experiences. Participants learn to anticipate needs, handle complaints with empathy, and deliver consistent excellence that builds loyalty and brand trust. The programme aims to:

Strengthen participants’ ability to manage customers with professionalism and care.
Develop proactive service behaviors that exceed expectations.
Equip teams with practical recovery strategies for real-life service challenges.

Target Audience
Frontline Staff, Customer Service Representatives, Call Centre Agents, Hospitality Teams, Sales Assistants, and anyone involved in direct customer interaction.
Learning Outcomes
By the end of this programme, participants will be able to:

Differentiate between customer service and customer experience.
Demonstrate proactive service behaviors in handling daily interactions.
Apply the WOW Recovery method to turn complaints into loyalty.
Use empathy, tone, and anticipation to manage diverse customer emotions.
Create a consistent service culture that reflects organizational values.

Course Outlines
Day 1: Creating Memorable Moments
Module 1: The Shift from Service to Experience
Program Content:

What defines excellent customer experience today
Emotional connection and memory in customer loyalty
The “Moments that Matter” concept

Activities / Exercises:

Service Story Reflection: Best and worst experience
Group activity: Mapping your customer’s journey

Module 2: Communication that Connects
Program Content:

Verbal and non-verbal communication in service interactions
Tone, empathy, and active listening skills
Handling diverse personalities and emotional triggers

Activities / Exercises:

Empathy simulation: “Walk in My Shoes”
Role-play: Calming an upset customer

Day 2: Anticipate, Recover, and Delight
Module 3: Proactive Service & Anticipation Skills
Program Content:

Reading customer cues before problems arise
Anticipating needs based on service patterns
Service personalization techniques

Activities / Exercises:

“Guest Radar” observation game
Team brainstorm: Anticipation in your department

Module 4: WOW Recovery & Lasting Impressions
Program Content:

Handling complaints using the WOW Recovery model
Turning service failure into a relationship opportunity
Building habits for consistent service excellence

Activities / Exercises:

Real complaint analysis: “What went wrong?”
Group presentation: Design your department’s WOW recovery plan

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Conflict Resolution: Getting Along in the Workplace (2 Days)
2026-06-23 - 2026-06-24

Boost your Productivity with Artificial Intelligence-AI (2 Days)
2026-06-23 - 2026-06-24
Objectives
This 2-day training program is designed to equip participants with the knowledge and skills to leverage Artificial Intelligence (AI) tools specifically aimed at enhancing time management and productivity. Through practical workshops, hands-on exercises, and interactive discussions, participants will explore AI-driven solutions tailored to optimize time allocation, streamline workflows, and prioritize tasks efficiently. The training will focus on practical strategies for integrating AI technologies into daily routines to maximize productivity and achieve better time management outcomes.
Target Audience
This training is suitable for professionals, entrepreneurs, and individuals seeking to enhance their time management skills using AI technologies. It is ideal for anyone who wants to learn how to leverage AI tools and techniques to prioritize tasks effectively, automate repetitive processes, and optimize time allocation in both personal and professional contexts.
Learning Outcomes

Understand the role of Artificial Intelligence (AI) in time management and productivity enhancement.
Identify and evaluate AI-powered tools and technologies designed to optimize time allocation and streamline workflows.
Develop practical skills in using AI-driven solutions for task prioritization, scheduling, and time tracking.
Implement effective strategies for integrating AI into daily routines to improve time management practices and boost productivity.
Cultivate a mindset for continuous learning and exploration of AI-driven productivity solutions to optimize time management in the long term

Course Outlines:
Day 1
Session 1: Introduction to AI for Time Management

Overview of Artificial Intelligence (AI) and its relevance in time management.
Understanding the intersection of AI technologies and productivity enhancement.
Exploring common challenges in time management and how AI can address them.

Session 2: Prioritizing Tasks with AI

Strategies for using AI-powered tools to prioritize tasks effectively.
Hands-on exercises in categorizing tasks based on urgency and importance.
Leveraging AI algorithms for personalized task prioritization.

Session 3: Automating Repetitive Tasks with AI

Introduction to AI-driven automation tools and techniques.
Demonstrations of automating repetitive tasks using AI algorithms.
Benefits and considerations of task automation in time management.

Session 4: AI-Powered Scheduling and Time Tracking

Exploring AI-enabled scheduling applications and time tracking tools.
Hands-on exercises in using AI for scheduling meetings and appointments.
Leveraging AI insights for optimizing time allocation and identifying productivity patterns.

Day 2:
Session 5: Maximizing Efficiency with AI-Driven Personal Assistants

Overview of AI-powered personal assistant applications and productivity tools.
Hands-on exploration of virtual assistants for task management and reminders.
Tips and techniques for maximizing efficiency with AI-driven personal assistants.

Session 6: Enhancing Focus and Concentration with AI

Strategies for using AI technologies to minimize distractions and maintain focus.
Exploring AI-driven tools for blocking distractions and managing digital clutter.
Practical exercises in creating an AI-enhanced productivity environment.

Session 7: Integrating AI into Daily Routines

Developing personalized routines and workflows with AI-driven productivity solutions.
Tips for seamlessly integrating AI tools into daily schedules and habits.
Case studies and success stories of individuals leveraging AI for better time management.

Session 8: Action Planning and Implementation

Developing actionable plans for integrating AI-driven time management strategies into participants’ daily routines.
Peer feedback and collaboration on implementation strategies and best practices.
Closing remarks and resources for continued learning and exploration of AI-driven time management solutions.

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Sensory Awareness & Mindfulness (SAM) (2 Days)
2026-06-23 - 2026-06-24
Objectives
Sensory Awareness & Mindfulness (SAM) is a wellbeing programme designed to help employees slow down, reconnect with themselves, and build healthier ways to cope with stress and emotional fatigue. The programme blends mindfulness with sensory-based self-care approaches to support professionals facing high workloads, caregiving responsibilities, and constant pressure.
Over two days, participants will engage in guided sensory and mindfulness practices that enhance self-awareness, emotional regulation, and resilience. The programme focuses on practical, experiential learning that participants can safely apply in daily work and personal life.
Target Audience

Working Professionals
Caretakers
Helping Professionals
Employees experiencing high workload or emotional demands

Learning Outcomes

Understand the core pillars of self-care and the impact of neglecting wellbeing at work
Recognise personal stress signals and early signs of burnout
Apply mindfulness principles to manage emotional and mental challenges
Practise a range of sensory-based self-care techniques
Use creative expression as a tool for emotional processing and grounding
Develop a personal mindfulness and self-care routine

Course Outlines:
Day 1 – Awareness, Regulation & Inner Stability
Module 1: Understanding Stress & the Modern Workplace
Workplace stress in today’s environment

Emotional load, mental fatigue, and burnout risks
How stress affects focus, mood, and behaviour

Module 2: The Body–Mind Connection

How the nervous system responds to stress
Fight, flight, freeze and shutdown responses
Recognising physical and emotional stress signals

Module 3: Foundations of Mindfulness

What mindfulness is (and what it is not)
Present-moment awareness
The 9 attitudes of mindfulness
Applying mindfulness at work

Module 4: Sensory Awareness for Grounding

Using sight, sound, touch, and movement to regulate emotions
Grounding techniques for overwhelm and anxiety
Sensory practices for focus and calm

Day 2 – Expression, Integration & Resilience Building
Module 5: Sensory-Based Self-Care Practices

Brainspotting (gaze spotting) for emotional release
Mindfulness touch practices
Mindfulness body movement and walking

Module 6: Creative Expression for Emotional Processing

Expressive art as a non-verbal processing tool
Bilateral music and drawing
Painting and reflective writing for clarity

Module 7: Building Emotional Resilience

Responding vs reacting
Self-compassion and emotional balance
Creating healthy coping strategies for daily stress

Module 8: Integration & Personal Mindfulness Plan

Integrating mindfulness into daily routines
Creating a simple, sustainable self-care plan
Reflection, sharing, and commitment to practice

Training Methodology
This programme uses experiential learning, sensory-based practices, creative expression, guided reflection, and group sharing. Participants engage in hands-on mindfulness activities designed to promote awareness, emotional regulation, and resilience in a safe and supportive environment.
PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

Strategic Leadership & Change Mastery (2 Days)
2026-06-23 - 2026-06-24
Objectives
The program is designed to equip leaders with skills to drive change and lead teams strategically. It develops a mindset of adaptability and forward‑thinking in leadership. This program offers participants relevant tools and frameworks for aligning team goals with organizational strategy and change.
Target Audience
The program is suitable for middle to senior-level managers, department heads, business unit leaders, change agents, transformation teams, and high-potential talent in the leadership pipeline.
Learning Outcomes
By the end of this program, participants will be able to:

Apply strategic thinking frameworks to effectively align team actions with organizational goals.
Lead change initiatives with clarity, confidence, and impactful communication.
Identify sources of resistance to change and implement strategies to manage them effectively.
Apply a strategic change framework to drive successful transformation in the workplace.

Course Outlines: Day 1: Strategic Leadership Foundations
Module 1: The Role of a Strategic Leader

Moving from operational to strategic mindset
Traits of high-impact leaders
Personal leadership audit & clarity of purpose

Module 2: Strategic Thinking & Alignment

Using SWOT, PESTLE, and Strategic Mapping
Aligning team goals with organizational direction
Making trade-offs and resource prioritization

Module 3: Decision-Making Under Pressure

Critical thinking tools (e.g., 5 Whys, Fishbone)
Risk-aware and data-informed decisions
Deciding with incomplete information

Day 2: Change is the Only Constant!
Module 4: From Status Quo to Future State

Change Gurus and Paradigm Shift
Lewin’s 3-Step Change Model
Kotter’s 8-Step Change Model
Who Says the Elephant Can’t Dance?

Module 5: Transformation Matrix

Degree, level, and scope of change
Continuous improvement vs drastic change
Quick wins vs sustainable shifts
Change agent

Module 6: Change Management Framework

Organizational-wide change
New KPIs, behaviors, coaching, mentoring-performance
Culture-wide change

PRICING:

RM 2,200.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.

ESG Essentials: What Every Employee Must Know (1 day)
2026-06-16
Objectives
Environmental, Social and Governance (ESG) principles are no longer limited to top management or sustainability teams. In Malaysia, organisations are increasingly expected to demonstrate responsible business practices, regulatory compliance, and ethical conduct across all levels of the workforce.
This programme is designed to build foundational ESG awareness among employees by explaining what ESG means, why it matters, and how individual roles contribute to organisational ESG commitments. Participants will gain practical understanding of ESG concepts, workplace implications, and everyday actions that support sustainable and responsible business practices
Target Audience

Employees at all levels
Executives, managers, and supervisors
Operational and support staff
Organisations beginning or strengthening ESG initiatives

Learning Outcomes

Understand the basic concepts and components of ESG
Recognise the importance of ESG in the Malaysian business context
Identify how ESG principles apply to daily work activities
Understand employee roles and responsibilities in supporting ESG goals
Contribute positively to environmental, social, and governance practices at the workplace

Course Outline: Module 1: Introduction to ESG

What is ESG and why it matters
Evolution of ESG in global and Malaysian contexts
ESG as a business, compliance, and reputation issue

Module 2: Environmental (E) – Sustainability at the Workplace

Environmental responsibility in organisations
Resource efficiency, waste reduction, and energy awareness
Environmental practices relevant to Malaysian workplaces
Employee roles in supporting environmental sustainability

Module 3: Social (S) – People, Workplace & Community

Workplace health, safety, and wellbeing
Diversity, inclusion, and fair labour practices
Ethical behaviour and respectful workplace culture
Social responsibility within organisations and communities

Module 4: Governance (G) – Ethics, Integrity & Accountability

Understanding governance in simple terms
Code of conduct, policies, and compliance
Anti-corruption and ethical decision-making
Employee accountability and reporting responsibilities

Module 5: ESG in Daily Work Practices

How individual actions support ESG goals
ESG-related risks and consequences of non-compliance
Simple workplace examples and scenarios
Aligning personal responsibility with organisational values

Module 6: Building an ESG-Aware Workplace Culture

Creating awareness and shared responsibility
Supporting organisational ESG initiatives
Personal action planning for ESG-friendly behaviour
Key takeaways and commitment to responsible practices

PRICING:

RM 1,800.00 Per Person (HRD Corp Claimable Course) + 8% SSTTo inquire about pricing for our training, please contact us for a quote.

Kindly scan or click on the link below for your. Learning Registration.For any enquiries, please contact us at:UOA Academy Sdn BhdSuite 1-2, Lower Level 1, City, The Horizon Annexe, Avenue 7,Bangsar South, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel: 6013 482 4810 / 6016 241 3517Email: register@uoa-academy.com

Click Here for Registration & Further Details!

Cancellation & Transfer

Please note that should this registration be cancelled fourteen (14) days before the day of the training, a 50% cancellation charge will be imposed. If cancellation is made seven (7) days before the training, full payment of the training will be levied. Please note that amendments can only be made to the above arrangement by giving a minimum of three (3) working days’ notice. Additionally, a 30% upfront payment is required via Human Resource Development Corporation (HRDC) or bank transfer.
Disclaimer: UOA Academy reserves the right to make changes to the venue, date, and speaker, including cancellation of the workshop if warranted by circumstances beyond its control.
